Montefiore Medical Group’s PCMH Coaching Model

November 12, 2013

PCMH Change Management Coach Role• Genesis of the Coach role – summer/fall 2011

– Variations in “Coach” role in different health systems.

• Group Health Cooperative• Kaiser Permanente

• Most important coaching qualities:– Goal & results oriented. Ability to motivate teams

towards successful change.– Experience with project management, PI, data

analytics and/or operations. – Success in prior roles & leadership experience.– Ability to build strong rapports with site leaders and

multidisciplinary teams

• Novel team for MMG

Our MMG PCMH Change Management Team

• Director of PCMH Initiatives & Team Lead– Sabine Nicoleau

• PCMH Change Management Coaches– Hassina Ray – Namita Azad– Dupe Ajayi– Tanya Vatsa

• PCMH Project Associates– Alexia Charles– Osarieme Evbuomwan

• PCMH Team Assistant– Anasa West

Coaching: what’s it all about?Help the team to:

• Reach its full potential & set a high standard

• Be accountable for its work and results• Stay on course and avoid pitfalls or

unnecessary detours• Stay focused• Develop momentum & act with sense

of urgency• Get results

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What Coaching Means for Each LeaderSite Leadership Coach

• Reinforce our goals and why we’re setting high standards.

• Create transparency on PI data.

• Create accountability within site staff. Help staff be accountable .

• Ensure all staff abreast of training infrastructure, PI outcomes & PDSAs.

• Help PCMH teams & Coach circumvent implementation barriers.

• Guide PCMH teams & Coaches.

• Build highly effective teams.

• Design team-based workflows and train PCMH teams on how to implement them.

• Train teams on our national standards (NCQA, ACO).

• Use data effectively to guide & monitor our work•Make sure data’s available, useful, and understood by all.•Help teams use data to drive change.

• Project manage to ensure momentum is maintained and we stay on track.

• Facilitate consistent & effective team meetings.

• Help solve problems/barriers.

• Gradually build self-sufficiency within each site’s PCMH team.

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