PowerPoint Presentation

THIS IS HOW TIME WASTING LOOKS LIKE!

CASE STUDY ON:Monitoring Employees on Networks: Unethical or Good Business?

PRESENTED TO:

Mr. A.T. M. Jakaria KhanLecturer, Institute of Business AdministrationUniversity of Dhaka

PRESENTED BY:

Md. Atiqul Basher, ID: 31, Batch MBA -52DRaisa Tasneem Zaman, ID: 32, Batch- MBA- 52D

CASE SUMMARY

The Internet and email are important tools

Employees abuse the Internet and e-mail during work hours

In a fast paced, competitive business world,some employee:

QUESTION 1:Should manager monitor employee e-mail and Internet usage? Why or why not?

WHY MANAGERS SHOULDMONITOR EMPLOYEES?

1OUT OF 3 US COMPANIES HIRE INDIVIDUALS TO MONITOR EMPLOYEES

- Proof point plus study, 2010

UNRESTRICTED USAGE CAUSES CLOG TO NETWORK

(COMPANIES LIKE PNG PAID A HUGE PRICE FOR THIS!)

14%

EMPLOYEES ADMITTED THAT THEY SENT COMPANY SECRET AND POTENTIALLY EMBARASSING MAILS TO OUTSIDERS

$6,50,000AVERAGE LITIGATION COST OF SEXUAL AND ANY OTHER HARRASSMENT CAUSED BY MISUSE OF INTERNET AT WORK

NOT ALLOWED ALLOWEDAccording to the law, US companies are

QUESTION 2:Describe an effective e-mail and Web use policy for a company.

Step 1:Lay out specific procedures

Step 2:Adaptspectorsoft

Step 3:Adopt Zerotolerance

Step 4:Introduce Written policy

Step 5:Introduce ISdepartment

Step 6:Specific personal usage time

STEPS TO FOLLOW

Lay out specific procedures and accountabilities:

Identify which users and organizational units can share information, where information can be distributed, and who is responsible for updating and maintaining the information.

Spector Soft Corporation:

Record all Web site employee visit, time spend at each site and all e-mail sent.

E-mail monitoring software flags certain type of messages and keywords within messages for further investigation.

Zero tolerance policy:

Use of the Internet/E-mail to discuss or distribute information related to the companys trade secrets, policies or practices. Monitoring software will be employed to scan outgoing e-mail for company sensitive terminology and related subject matter

Use of the Internet causing disruption to the facilitys services including reduction of bandwidth available for company business.

Transmission of harassing, discriminatory or otherwise objectionable e-mail or files (as determined by the recipient) is strictly prohibited.

The Internet must not be used to access, create, transmit, print or download material that is derogatory, insulting, obscene, or offensive, such as slurs, epithets, or anything that may be construed as harassment or disparagement based on race, color or religious. Monitoring software will be employed to block the availability of these types of sites

Written policy must include explicit ground rule:

By position or level

Under what circumstance employee can use company facilities for e-mail, blogging, or Web surfing.

Information Services Department:

To monitor employees to provide weekly reports detailing Internet and e-mail usage during normal business hours per employee.

Specified personal usage timePersonal e-mail or Internet surfing is permitted ONLY during the following periods: before stated company business hours, after stated company business hours, or an employees lunch hour.

A good policy will detail exactly what type of activity is acceptable and what is not allowed.

QUESTION: 3Should managers inform employees that their Web behavior is being monitored? Or should mangers monitor secretly? Why or why not?

Yes

Should managers inform employees that their Web behavior is being monitored?

Good Business Practice:

An automatic messageWarns all employees of the written policies

Reminds employees about monitoring software

Letting employees know that their computers are monitored can urge them to avoid using the Internet for personal purposes.

More productive work hours

Improved efficiency

IN CONCLUSIONEMPLOYEE SURVEILANCE IS AN ACCEPTED PRACTICE, AT AND DURING WORKING HOUR ONLY.

HOWEVER IT MUST BE TAILORED IN SUCH A MANNER SO THAT WORK DOES NOT GET HAMPERED.

VIDEO PRESENTATION

THANK YOU !