monitor magazine
TRANSCRIPT
MonitorLatest news in System Management and Security for the CEO, CIO and CISO - Nº1
Sligro Food Groupensure their online orders
Boehringer Ingelheimcentralize their monitoring
International Card Servicescontrol their critical processes
Tango/04, emerging leader in
real-time banking security
3
Real-time is not easy, but it is our passion
We are investing heavily to be the number 1 global software vendor for real-time monitoring solutions.
It is clear that corporations all around the world need to be on top of anything that can impact them so they
have a chance to react. Be it a security threat, a policy violation, an external event, a degraded service level,
an operational problem in a critical web application.
We are here to help.
Companies worldwide are turning to us to deploy solutions that work.
It saddens us to see millions and millions of dollars being wasted on arcane, complex
monitoring frameworks that promise you the moon and never achieve even a fraction
of their promises. In particular when we offer an astonishing rate of project success,
both in time and in customer satisfaction; a perfect 100% for 3 years running.
So it is no surprise we are perfecting ways to allow the IT department to
communicate better with the business: Our new solutions offer unmatched
applications' modeling and real-time impact analysis capabilities, powerful
dashboard and scoreboard technology, Security Compliance reports, unique real-
time data protection tools, and more.
Real-time makes the difference between success and failure.
Real-time is the future, but it is available here, today, and we are proud to deliver it to you.
Welcome to the future.
Raúl Cristián Aguirre
President and CEO
Welcome to the future Table of contentsLetter from the CEO
2
“Unfortunately,
many companies
waste millions of
dollars on highly
complicated and
outdated solutions
that make
promises they
cannot deliver”
4Tango/04 centralizes the monitoring of their business processes, infrastructure and IT security in a functional, quick and visual manner thanks to a single console.
Boehringer Ingelheim centralize their monitoring
7Banks around the world adopt VISUAL Security Suite as real-time protection standard.
The standard for real-time security
8ICS monitors their business processes to show their internal clients, in real time, the status of their
critical processes.
International Card Services control their critical processes
10New Tango/04 Transaction Agent Monitors User Experience and Simplifies Service Level Management.New HP-UX Agents Complete Tango/04’s UNIX Monitoring Capabilities.Moores Rowland Consulting to distribute Tango/04 Solutions in India.
Latest news
12One of the main European supermarkets chooses Tango/04 to monitor their infrastructure and ensure their online orders are processed 24/7.
Sligro Food Group ensure their online orders with Tango/04
14 15
Tango/04, close to you
About Tango/04
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
3
Real-time is not easy, but it is our passion
We are investing heavily to be the number 1 global software vendor for real-time monitoring solutions.
It is clear that corporations all around the world need to be on top of anything that can impact them so they
have a chance to react. Be it a security threat, a policy violation, an external event, a degraded service level,
an operational problem in a critical web application.
We are here to help.
Companies worldwide are turning to us to deploy solutions that work.
It saddens us to see millions and millions of dollars being wasted on arcane, complex
monitoring frameworks that promise you the moon and never achieve even a fraction
of their promises. In particular when we offer an astonishing rate of project success,
both in time and in customer satisfaction; a perfect 100% for 3 years running.
So it is no surprise we are perfecting ways to allow the IT department to
communicate better with the business: Our new solutions offer unmatched
applications' modeling and real-time impact analysis capabilities, powerful
dashboard and scoreboard technology, Security Compliance reports, unique real-
time data protection tools, and more.
Real-time makes the difference between success and failure.
Real-time is the future, but it is available here, today, and we are proud to deliver it to you.
Welcome to the future.
Raúl Cristián Aguirre
President and CEO
Welcome to the future Table of contentsLetter from the CEO
2
“Unfortunately,
many companies
waste millions of
dollars on highly
complicated and
outdated solutions
that make
promises they
cannot deliver”
4Tango/04 centralizes the monitoring of their business processes, infrastructure and IT security in a functional, quick and visual manner thanks to a single console.
Boehringer Ingelheim centralize their monitoring
7Banks around the world adopt VISUAL Security Suite as real-time protection standard.
The standard for real-time security
8ICS monitors their business processes to show their internal clients, in real time, the status of their
critical processes.
International Card Services control their critical processes
10New Tango/04 Transaction Agent Monitors User Experience and Simplifies Service Level Management.New HP-UX Agents Complete Tango/04’s UNIX Monitoring Capabilities.Moores Rowland Consulting to distribute Tango/04 Solutions in India.
Latest news
12One of the main European supermarkets chooses Tango/04 to monitor their infrastructure and ensure their online orders are processed 24/7.
Sligro Food Group ensure their online orders with Tango/04
14 15
Tango/04, close to you
About Tango/04
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
Committed to offer value through scientific and
technical innovations, Boehringer Ingelheim, one of
the world's leading pharmaceutical laboratories,
has been producing medicines for more than 100
years, employing more than 30,000 people
worldwide and 400 in Argentina.
The Information Systems department of the
Argentina branch leads the South American
Regional Operative Unit, a region comprising
Venezuela, Ecuador, Chile, Colombia, Perú, Uruguay
and Paraguay. They all rely on the continuous
operat ions of Boehr ingerArgent ina's IT
infrastructure.
The Information Systems Department was lacking
an event monitoring tool. Due to its big
infrastructure and diverse platforms, “the company
first developed its own tools in-house, but this did
not provide the right solution,” explains Marcelo
Grasso, IT Security and Infrastructure Manager at
Boehringer Ingelheim.
In order to find a real solution to its needs,
Boehringer chose Tango/04's VISUALMessage
Center. “Not only did it offer a better value, but we
also found it functional and easy to use. It is very
visual, easy to manage and maintain” says Grasso.
The deciding factors in selecting this tool were the
capability to centralize monitoring in a single
console, the scalability of the solution, and the real-
time alerts that constantly inform about what is
going on in the company.
The main business process being monitored by
Boehringer is the submission of sales information.
This is a daily procedure, executed at night, which
updates the sales and generates reports that are
available company-wide.
This is vital information that is consulted by sales,
finance, and information systems managers, as well
as sales representatives, and the entire company.
The headache and the right painkiller
Controlling Critical Processes While Improving Your Image Multiple Control:
The main inconvenience in this process was that
when it failed, problems fell on the Information
Systems Department. Sales data, crucial to any
company, is the first thing the people at Boehringer
check when they arrive at work in the morning. Sales
representatives have a quota to achieve; therefore
this figure is critical, especially near the end of the
month. VISUAL Message Center monitors this
nightly process and informs the Information Systems
Department if any of the steps are not completed.
Monitoring this business process saves Boehringer´s
Information Systems Department time and
prevents them from receiving complaints
from users, while data availability is
under control at all times. And, above
all, “everytime the process failed,
the image of the Information
S y s t e m s D e p a r t m e n t
deter iorated. This helps
improve it,” explains Grasso.
Besides monitoring the main
business process, with VISUAL
Message Center, Boehringer is also able
to control its infrastructure and multi-
platform applications:
?Networks and Communications
?iSeries Servers
?SQL Servers
?Oracle Servers
?Windows Servers
The main benefit Marcelo Grasso finds in monitoring
these processes is that they are completing tasks that
were impossible to do before, due to time constraints
on the members of the Information Systems
Department.
Boehringer's Information Systems Department was
able to increase its daily productivity, by saving time
using a single centralized console.
Multiple control: “VISUAL
Message does it for us”
Visual Message Center centralizes the monitoring of
their business processes, their infrastructure and IT
security in a functional, quick and visual manner thanks
to a unique console.
Boehringer
centralize theirmonitoring
Ingelheim
“Besides
offering a better
price, we found it
functional and easy
to use.
It is very visual,
easy to manage and
maintain”
5
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
Committed to offer value through scientific and
technical innovations, Boehringer Ingelheim, one of
the world's leading pharmaceutical laboratories,
has been producing medicines for more than 100
years, employing more than 30,000 people
worldwide and 400 in Argentina.
The Information Systems department of the
Argentina branch leads the South American
Regional Operative Unit, a region comprising
Venezuela, Ecuador, Chile, Colombia, Perú, Uruguay
and Paraguay. They all rely on the continuous
operat ions of Boehr ingerArgent ina's IT
infrastructure.
The Information Systems Department was lacking
an event monitoring tool. Due to its big
infrastructure and diverse platforms, “the company
first developed its own tools in-house, but this did
not provide the right solution,” explains Marcelo
Grasso, IT Security and Infrastructure Manager at
Boehringer Ingelheim.
In order to find a real solution to its needs,
Boehringer chose Tango/04's VISUALMessage
Center. “Not only did it offer a better value, but we
also found it functional and easy to use. It is very
visual, easy to manage and maintain” says Grasso.
The deciding factors in selecting this tool were the
capability to centralize monitoring in a single
console, the scalability of the solution, and the real-
time alerts that constantly inform about what is
going on in the company.
The main business process being monitored by
Boehringer is the submission of sales information.
This is a daily procedure, executed at night, which
updates the sales and generates reports that are
available company-wide.
This is vital information that is consulted by sales,
finance, and information systems managers, as well
as sales representatives, and the entire company.
The headache and the right painkiller
Controlling Critical Processes While Improving Your Image Multiple Control:
The main inconvenience in this process was that
when it failed, problems fell on the Information
Systems Department. Sales data, crucial to any
company, is the first thing the people at Boehringer
check when they arrive at work in the morning. Sales
representatives have a quota to achieve; therefore
this figure is critical, especially near the end of the
month. VISUAL Message Center monitors this
nightly process and informs the Information Systems
Department if any of the steps are not completed.
Monitoring this business process saves Boehringer´s
Information Systems Department time and
prevents them from receiving complaints
from users, while data availability is
under control at all times. And, above
all, “everytime the process failed,
the image of the Information
S y s t e m s D e p a r t m e n t
deter iorated. This helps
improve it,” explains Grasso.
Besides monitoring the main
business process, with VISUAL
Message Center, Boehringer is also able
to control its infrastructure and multi-
platform applications:
?Networks and Communications
?iSeries Servers
?SQL Servers
?Oracle Servers
?Windows Servers
The main benefit Marcelo Grasso finds in monitoring
these processes is that they are completing tasks that
were impossible to do before, due to time constraints
on the members of the Information Systems
Department.
Boehringer's Information Systems Department was
able to increase its daily productivity, by saving time
using a single centralized console.
Multiple control: “VISUAL
Message does it for us”
Visual Message Center centralizes the monitoring of
their business processes, their infrastructure and IT
security in a functional, quick and visual manner thanks
to a unique console.
Boehringer
centralize theirmonitoring
Ingelheim
“Besides
offering a better
price, we found it
functional and easy
to use.
It is very visual,
easy to manage and
maintain”
5
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
“We use
VISUAL Message Center
to monitor each of our servers
in detail, which used to be
impossible due to time constraints.
Now the software does it for us”
7
?Ease of use
?Experience and references in the banking sector
?Centralized console with real time alerts (Smart
Console)
?Helps with Internal and External Audits
compliance, as well as covering banking regulations
?Unique record-level, real time protection for
databases (Data Monitor)
?Ability to read, interpret and change the format of
any text log, regardless of their complexity, in real
time, including SWIFT and custom applications logs
?Ability to monitor with or without agents (agentless)
?Prevents Security Departments from going through
endless list of events manually, which saves them
time and avoids problems
?Complete reports which cover various controls
requested by banking institutions
?Ability to show the impact of security events on the
business services
Around the world, many financial institutions such as Galicia Bank, the Italian Stock Exchange, BBVA, San Paolo Bank, the
Industrial Bank, Red Link, Itau Bank, Patagonia Bank are finding that that nothing compares to the level of protection
provided by Tango/04. Banks are choosing Tango/04´s solutions for various reasons that differentiate them from their
competitors, including:
?Low risk implementation (quick implementation,
guaranteed success)
Besides, the integrated nature of Tango/04
solutions means that the same solution
c a n b e u s e d f o r s e c u r i t y,
infrastructure monitoring, and
B S M ( B u s i n e s s S e r v i c e
Monitoring, which includes the
protection of business services
and processes by controlling
quality of service and important
business indicators in real time).
As the Chief Information
Security Officer of Patagonia
Bank puts it “Tango/04 helped
improving the quality of service of
our bank”. So Tango/04 is already
positioning itself as the emerging leader
for security in financial institutions in many
regions. In some territories it is already the “de
facto” standard in real time security solutions.
6
20
40
60
80
100
120
Summary
Percentage of Availability
Total Changes 245
Available
Non available
Succes
Minor
Warning
Critical
Unknow
77
109
53
6
0
31,43%
44,49%
21,63%
2,45%
0,00%
99,58%
0,42%
Branch Connection Status
More and more banks worldwide choose Tango/04 Visual Security Suite as a solution for real time security monitoring
“Galicia Bank,
the Italian Stock
Exchange, BBVA,
San Paolo Bank,
the Industrial Bank,
Red Link, Itau
Bank, Patagonia
Bank Are some of
our most recent
clients”
“Not having a detailed X-ray of
our system used to be very
problematic for us. Now, we control what
is going on better, and we can act accordingly” says
Grasso.
This type of prevention regarding user problems
has become essential to Boehringer's Information
Systems Department. “This tool has provided a lot
of benefits” he says.
We can configure it to receive real-time alerts
whenever an event occurs, via e-mail, Blackberry,
and SMS messages to a cell phone.
Marcelo Grasso is also responsible for Boehringer's
IT Security, and that is why he was more than happy
when they found a tool that could monitor
b u s i n e s s p r o c e s s e s , a p p l i c a t i o n s a n d
infrastructure, as well as the IT security area. “All
the security monitoring that we did not have
before, is now being done automatically, and
generates weekly reports”.
Security monitoring is also used to meet corporate
and Qaaudits (controlling the quality of the user
area by auditing the systems area). Monitoring is
one of the requirements of the audit. “If someone
asks how do we monitor our servers, we now have
It's Better to be Safe Using Real-TimeAlerts, Than Sorry
+ IT Security
an answer – with VISUAL
Message Center Last year, that
was a weakness in our audit. Today,
we can show what we have implemented
with Tango/04”.
“We chose VISUAL Message Center because we
found it was a very visual, very user-friendly tool,
with a cost-benefit ratio that made it very convenient
for us”, says Grasso.
All this was completed in a short period of time and
delivered on schedule. In a few weeks, Boehringer
got a complete monitoring tool that met and
exceeded its demands.
“This solution has endless capabilities. I see a great
future in it. I recommend Tango/04`s VISUAL Message
Center to companies who want to implement a
monitoring solution”, concludes Grasso.
In Summary: A Happy Ending
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
“We use
VISUAL Message Center
to monitor each of our servers
in detail, which used to be
impossible due to time constraints.
Now the software does it for us”
7
?Ease of use
?Experience and references in the banking sector
?Centralized console with real time alerts (Smart
Console)
?Helps with Internal and External Audits
compliance, as well as covering banking regulations
?Unique record-level, real time protection for
databases (Data Monitor)
?Ability to read, interpret and change the format of
any text log, regardless of their complexity, in real
time, including SWIFT and custom applications logs
?Ability to monitor with or without agents (agentless)
?Prevents Security Departments from going through
endless list of events manually, which saves them
time and avoids problems
?Complete reports which cover various controls
requested by banking institutions
?Ability to show the impact of security events on the
business services
Around the world, many financial institutions such as Galicia Bank, the Italian Stock Exchange, BBVA, San Paolo Bank, the
Industrial Bank, Red Link, Itau Bank, Patagonia Bank are finding that that nothing compares to the level of protection
provided by Tango/04. Banks are choosing Tango/04´s solutions for various reasons that differentiate them from their
competitors, including:
?Low risk implementation (quick implementation,
guaranteed success)
Besides, the integrated nature of Tango/04
solutions means that the same solution
c a n b e u s e d f o r s e c u r i t y,
infrastructure monitoring, and
B S M ( B u s i n e s s S e r v i c e
Monitoring, which includes the
protection of business services
and processes by controlling
quality of service and important
business indicators in real time).
As the Chief Information
Security Officer of Patagonia
Bank puts it “Tango/04 helped
improving the quality of service of
our bank”. So Tango/04 is already
positioning itself as the emerging leader
for security in financial institutions in many
regions. In some territories it is already the “de
facto” standard in real time security solutions.
6
20
40
60
80
100
120
Summary
Percentage of Availability
Total Changes 245
Available
Non available
Succes
Minor
Warning
Critical
Unknow
77
109
53
6
0
31,43%
44,49%
21,63%
2,45%
0,00%
99,58%
0,42%
Branch Connection Status
More and more banks worldwide choose Tango/04 Visual Security Suite as a solution for real time security monitoring
“Galicia Bank,
the Italian Stock
Exchange, BBVA,
San Paolo Bank,
the Industrial Bank,
Red Link, Itau
Bank, Patagonia
Bank Are some of
our most recent
clients”
“Not having a detailed X-ray of
our system used to be very
problematic for us. Now, we control what
is going on better, and we can act accordingly” says
Grasso.
This type of prevention regarding user problems
has become essential to Boehringer's Information
Systems Department. “This tool has provided a lot
of benefits” he says.
We can configure it to receive real-time alerts
whenever an event occurs, via e-mail, Blackberry,
and SMS messages to a cell phone.
Marcelo Grasso is also responsible for Boehringer's
IT Security, and that is why he was more than happy
when they found a tool that could monitor
b u s i n e s s p r o c e s s e s , a p p l i c a t i o n s a n d
infrastructure, as well as the IT security area. “All
the security monitoring that we did not have
before, is now being done automatically, and
generates weekly reports”.
Security monitoring is also used to meet corporate
and Qaaudits (controlling the quality of the user
area by auditing the systems area). Monitoring is
one of the requirements of the audit. “If someone
asks how do we monitor our servers, we now have
It's Better to be Safe Using Real-TimeAlerts, Than Sorry
+ IT Security
an answer – with VISUAL
Message Center Last year, that
was a weakness in our audit. Today,
we can show what we have implemented
with Tango/04”.
“We chose VISUAL Message Center because we
found it was a very visual, very user-friendly tool,
with a cost-benefit ratio that made it very convenient
for us”, says Grasso.
All this was completed in a short period of time and
delivered on schedule. In a few weeks, Boehringer
got a complete monitoring tool that met and
exceeded its demands.
“This solution has endless capabilities. I see a great
future in it. I recommend Tango/04`s VISUAL Message
Center to companies who want to implement a
monitoring solution”, concludes Grasso.
In Summary: A Happy Ending
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
message centerVISUAL
ICS monitors its business
processes in order to show its
internal customers the status of
its critical operations in real-time.
control their critical processes from a single console
The Fortis subsidiary International Card Services
(ICS) is one of the largest credit card specialists and a
market leader in issuing credit cards in The
Netherlands. The company has been issuing credit
cards for VISA and MasterCard for over 15 years. In
addition ICS manages promotions, administration
and transactions processing of credit cards. In total
ICS has more than 2,4 million cardholders,
approximately 300 employees and – in addition to
its headquarters in Diemen – has offices in Belgium
(near Brussels) and in Germany (Düsseldorf).
Business processes at a glance
Pieter Smits is Head of Technical Management at
International Card Services and is responsible for
managing individual workstations and the IT
network, user support, change management and
service management. In collaboration with Dick de
Graaf, IT Supply Manager at ICS, he set out to find a
method for monitoring business processes at ICS.
“ICS' IT network includes a number of external parties,
including the Fortis Computer Center in Woerden. They
manage the technical operations of the systems,” says
Smits. “However, the fact that their systems are up and
running does not necessarily mean that our business
processes are performing as required. That is why we
were looking for a way to clarify our internal business
processes. We thought: if we could mount a screen that
displays the current status of our business processes,
then we could show our internal customers what is
going on, both from a technical point of view and in
relation to our processes. The model that we envisioned
contained IT components, business processes and
applications. These three elements were to be
displayed in a single transparent model.” After a
successful Proof-of-Concept from PST Business
Solutions, Tango/04's partner in The Netherlands,
International Card Services decided to purchase the
company-wide monitoring and management solution,
Tango/04 VISUAL Message Center.
Not only does
Tango04 monitor servers,
it can also control business processes
International Card Services
9
“We monitor the entire process -
from the initial card request until
the delivery of the card to the client
- including all internal processes
and third parties involved. Without
VISUAL Message Center we would
lose overview of these complex
processes”
“What struck us from the start about VISUAL Message
Center was how easy the product is to use. Other
packages are much more cumbersome to work with,
offer built-in helpdesk functionality, or completely
defined ITIL-processes that you do not need. The
reason is that these products
a r e n o t d e s i g n e d f o r
monitoring business processes
but for monitoring technical
issues. These other packages
we investigated were too
complicated,” says Smits.
Card application process
When taking VISUAL Message Center into
p r o d u c t i o n , I C S
s t a r t e d b y
implementing a few
w e l l - k n o w n
processes. “One of
these processes was
the card application
process,” relates
Smits. “This process
includes all steps
from the moment a
customer applies for
a card to the actual production of the credit card.”
In order to process a credit card application several
processes are checked: the
application system must be
available, response times must
be satisfactory, a credit check
must be run on the customer,
and so on. To use the credit
cards other processes are
checked and must be available
without interruption. “We
have made all these processes
transparent,” continues Smits.
“After quickly and successfully
completing the application process, we continued to
add all of our business processes to VISUAL Message
Center, one-by one and step by- step.”
A visual solution
“For us the visual aspect was particularly
important,” says Smits. “A clear design of the
management console makes it easier and faster for
u s e r s t o r e c o g n i z e
problems.” Thus ICS's
v i s u a l m a n a g e m e n t
consoles give a clear, real-
t i m e p i c t u re o f t h e
business processes; they
show any problems, their
causes, and their impact
on the business processes. VISUAL Message Center
offers ICS proactive and in particular real-time
management of the
company. A problem
can be intercepted in
t i m e a n d , w h e re
required, be solved
automatically before it
escalates.
Heartbeat
“Our processes are the
a r t e r i e s o f
International Card Services,” ends Smits. “As our
company grows, our processes become more
complex and many of our
business processes require
continuous availability, it is
increasingly important to
have a uniform view of our
business. For us VISUAL
Message Center is the
i d e a l s o l u t i o n f o r
monitoring our business
processes and to alert us
when necessary. It allows us
to work in a more proactive manner, without added
resources, and in most cases without continuous on-
site support.”
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
Externalapplication
Directapplication
Validation
Creditreport
Creditcheck
Approveapplication
Unlock card
Card and PINOrder tocreate card
Send card
Process
$$
message centerVISUAL
ICS monitors its business
processes in order to show its
internal customers the status of
its critical operations in real-time.
control their critical processes from a single console
The Fortis subsidiary International Card Services
(ICS) is one of the largest credit card specialists and a
market leader in issuing credit cards in The
Netherlands. The company has been issuing credit
cards for VISA and MasterCard for over 15 years. In
addition ICS manages promotions, administration
and transactions processing of credit cards. In total
ICS has more than 2,4 million cardholders,
approximately 300 employees and – in addition to
its headquarters in Diemen – has offices in Belgium
(near Brussels) and in Germany (Düsseldorf).
Business processes at a glance
Pieter Smits is Head of Technical Management at
International Card Services and is responsible for
managing individual workstations and the IT
network, user support, change management and
service management. In collaboration with Dick de
Graaf, IT Supply Manager at ICS, he set out to find a
method for monitoring business processes at ICS.
“ICS' IT network includes a number of external parties,
including the Fortis Computer Center in Woerden. They
manage the technical operations of the systems,” says
Smits. “However, the fact that their systems are up and
running does not necessarily mean that our business
processes are performing as required. That is why we
were looking for a way to clarify our internal business
processes. We thought: if we could mount a screen that
displays the current status of our business processes,
then we could show our internal customers what is
going on, both from a technical point of view and in
relation to our processes. The model that we envisioned
contained IT components, business processes and
applications. These three elements were to be
displayed in a single transparent model.” After a
successful Proof-of-Concept from PST Business
Solutions, Tango/04's partner in The Netherlands,
International Card Services decided to purchase the
company-wide monitoring and management solution,
Tango/04 VISUAL Message Center.
Not only does
Tango04 monitor servers,
it can also control business processes
International Card Services
9
“We monitor the entire process -
from the initial card request until
the delivery of the card to the client
- including all internal processes
and third parties involved. Without
VISUAL Message Center we would
lose overview of these complex
processes”
“What struck us from the start about VISUAL Message
Center was how easy the product is to use. Other
packages are much more cumbersome to work with,
offer built-in helpdesk functionality, or completely
defined ITIL-processes that you do not need. The
reason is that these products
a r e n o t d e s i g n e d f o r
monitoring business processes
but for monitoring technical
issues. These other packages
we investigated were too
complicated,” says Smits.
Card application process
When taking VISUAL Message Center into
p r o d u c t i o n , I C S
s t a r t e d b y
implementing a few
w e l l - k n o w n
processes. “One of
these processes was
the card application
process,” relates
Smits. “This process
includes all steps
from the moment a
customer applies for
a card to the actual production of the credit card.”
In order to process a credit card application several
processes are checked: the
application system must be
available, response times must
be satisfactory, a credit check
must be run on the customer,
and so on. To use the credit
cards other processes are
checked and must be available
without interruption. “We
have made all these processes
transparent,” continues Smits.
“After quickly and successfully
completing the application process, we continued to
add all of our business processes to VISUAL Message
Center, one-by one and step by- step.”
A visual solution
“For us the visual aspect was particularly
important,” says Smits. “A clear design of the
management console makes it easier and faster for
u s e r s t o r e c o g n i z e
problems.” Thus ICS's
v i s u a l m a n a g e m e n t
consoles give a clear, real-
t i m e p i c t u re o f t h e
business processes; they
show any problems, their
causes, and their impact
on the business processes. VISUAL Message Center
offers ICS proactive and in particular real-time
management of the
company. A problem
can be intercepted in
t i m e a n d , w h e re
required, be solved
automatically before it
escalates.
Heartbeat
“Our processes are the
a r t e r i e s o f
International Card Services,” ends Smits. “As our
company grows, our processes become more
complex and many of our
business processes require
continuous availability, it is
increasingly important to
have a uniform view of our
business. For us VISUAL
Message Center is the
i d e a l s o l u t i o n f o r
monitoring our business
processes and to alert us
when necessary. It allows us
to work in a more proactive manner, without added
resources, and in most cases without continuous on-
site support.”
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
Externalapplication
Directapplication
Validation
Creditreport
Creditcheck
Approveapplication
Unlock card
Card and PINOrder tocreate card
Send card
Process
$$
1110
What is the actual experience of users of business
applications? What is the actual response time they
get from SAP, Siebel or applications running on
Citrix? How fast are transactions performed? Can
companies detect if a critical application is failing
before it affects the business?
Tango/04 Computing Group, a leading developer of
software solutions for Systems Management,
Security Auditing, Operations Monitoring and
Business Service Management (BSM), today
released the new Universal Transaction Agent
Companies relying on HP-UX servers can now
improve the availability and performance of their
critical applications and business services using the
new dedicated HP-UX Agents of VISUAL Message
Center, Tango/04’s IT operations monitoring and
Business Service Management solution.
Tango/04 Computing Group, a leading developer of
New Tango/04 Transaction Agent Monitors User Experience and Simplifies Service Level Management
(UTA), which provides its flagship
solution, VISUAL Message Center, with
new monitoring capabilities to help
automatically reproduce typical user
business transactions, measuring the
time they take to complete and
detecting any possible malfunction
before it’s too late.
“Most companies today
depend on the successful
completion of the
t r a n s a c t i o n s
performed online
b y t h e i r
c u s t o m e r s ,
p a r t n e r s o r
internal users,”
says Raul Cristian Aguirre,
CEO of Tango/04 Computing
Group. “If an application
transaction takes longer than
expected or fails, it can create
serious business problems and
losses. Now, with the new Tango/04
Universal Transaction Agent, it is very
easy to automatically detect and proactively
solve the root-cause problems that affect user
experience.”
New HP-UX Agents Complete Tango/04’s UNIX Monitoring Capabilities
software solutions for Systems with the addition of
these new monitors, VISUAL Message Center now
helps IT departments manage all major UNIX
systems, as these new HP-UX Agents complement
the already existing range of AIX, Sun Solaris, Linux
and other VISUAL Message Center Agents.
Latest News
The new Tango/04 suite of
B u s i n e s s S e r v i c e
Management products lets you
monitor whole applications and
business services, instead of just
isolated elements (such as routers and
servers). As you always know the real impact of
an incident on the supported applications,
operators can manage infrastructure in the right
context, focusing on the relevant problems first. This
is accomplished by modeling the services using the
new Service Control Points and the extremely easy
to use modeling features, which let you reflect the
dependencies between components. Tango/04
VISUAL Message Center makes the IT department
shine as technicians always know what’s happening
at the end-user level.
Focus on the One Million Dollar problem, not on the Five Cents
Tango/04 award-winning software solutions for IT
Monitoring, Business Service Management (BSM), IT Security,
Compliance and Data Auditing, will be distributed and
implemented in India by Mumbai-based Moores Rowland
Consulting Pvt. Ltd. (MRCPL), a Haribhakti Group company.
The Haribhakti Group is a leading accounting and consulting
organization covering a wide array of Audit, Financial
Advisory and IT Management services, assisting clients to
obtain optimum value from their investments in IT.
“India is one of the biggest IT markets in the
world and is expanding very rapidly”
said Jenko Gaviglia, International
Sales Director at Tango/04
Computing Group. “We are very
Moores Rowland Consulting to distribute Tango/04 Solutions in India
pleased to have Moores Rowland Consulting Pvt. Ltd. as
our Business Partner in India. With their experience,
knowledge and commitment to quality we are sure to offer
the best integrated solutions and services.”
CRITICAL BUSINESS SERVICES REAL TIME DASHBOARD
SAP R/3
Siebel CRM
Corporate Web Site
Intranet
e-mail services
Mainframe (3270)
VPN
iSeries (5250)
Tango/04 Console
Availability Response Time
East Coast
West Coast
UK
Argentina
Germany
Japan
India
China
Brazil
Remote CRMaccess grom branches
“Tango/04 software allowed us to
implement efficient compliance controls
in record time. It surpassed our expectations.
We are very happy.”
Ricardo Martin,
Systems and Security Director
SEUR Geopost
“It is a solid product,essential for Security Administrators today”
Giuseppe Re,
CIO
Soluzioni EDP
“Tango/04 solutions have adapted to our needs so well that now we cannot imagine
working without them.”
Tibor HerzogIT DirectorK&H Bank
“Finally, we can monitor our entire IT infrastructure in a simple and intuitive manner, centralizing everything in a single console. ”
Ricard Carnicer, IT DirectorRandom House Mondadori
RANDOM HOUSE MONDADORI
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
1110
What is the actual experience of users of business
applications? What is the actual response time they
get from SAP, Siebel or applications running on
Citrix? How fast are transactions performed? Can
companies detect if a critical application is failing
before it affects the business?
Tango/04 Computing Group, a leading developer of
software solutions for Systems Management,
Security Auditing, Operations Monitoring and
Business Service Management (BSM), today
released the new Universal Transaction Agent
Companies relying on HP-UX servers can now
improve the availability and performance of their
critical applications and business services using the
new dedicated HP-UX Agents of VISUAL Message
Center, Tango/04’s IT operations monitoring and
Business Service Management solution.
Tango/04 Computing Group, a leading developer of
New Tango/04 Transaction Agent Monitors User Experience and Simplifies Service Level Management
(UTA), which provides its flagship
solution, VISUAL Message Center, with
new monitoring capabilities to help
automatically reproduce typical user
business transactions, measuring the
time they take to complete and
detecting any possible malfunction
before it’s too late.
“Most companies today
depend on the successful
completion of the
t r a n s a c t i o n s
performed online
b y t h e i r
c u s t o m e r s ,
p a r t n e r s o r
internal users,”
says Raul Cristian Aguirre,
CEO of Tango/04 Computing
Group. “If an application
transaction takes longer than
expected or fails, it can create
serious business problems and
losses. Now, with the new Tango/04
Universal Transaction Agent, it is very
easy to automatically detect and proactively
solve the root-cause problems that affect user
experience.”
New HP-UX Agents Complete Tango/04’s UNIX Monitoring Capabilities
software solutions for Systems with the addition of
these new monitors, VISUAL Message Center now
helps IT departments manage all major UNIX
systems, as these new HP-UX Agents complement
the already existing range of AIX, Sun Solaris, Linux
and other VISUAL Message Center Agents.
Latest News
The new Tango/04 suite of
B u s i n e s s S e r v i c e
Management products lets you
monitor whole applications and
business services, instead of just
isolated elements (such as routers and
servers). As you always know the real impact of
an incident on the supported applications,
operators can manage infrastructure in the right
context, focusing on the relevant problems first. This
is accomplished by modeling the services using the
new Service Control Points and the extremely easy
to use modeling features, which let you reflect the
dependencies between components. Tango/04
VISUAL Message Center makes the IT department
shine as technicians always know what’s happening
at the end-user level.
Focus on the One Million Dollar problem, not on the Five Cents
Tango/04 award-winning software solutions for IT
Monitoring, Business Service Management (BSM), IT Security,
Compliance and Data Auditing, will be distributed and
implemented in India by Mumbai-based Moores Rowland
Consulting Pvt. Ltd. (MRCPL), a Haribhakti Group company.
The Haribhakti Group is a leading accounting and consulting
organization covering a wide array of Audit, Financial
Advisory and IT Management services, assisting clients to
obtain optimum value from their investments in IT.
“India is one of the biggest IT markets in the
world and is expanding very rapidly”
said Jenko Gaviglia, International
Sales Director at Tango/04
Computing Group. “We are very
Moores Rowland Consulting to distribute Tango/04 Solutions in India
pleased to have Moores Rowland Consulting Pvt. Ltd. as
our Business Partner in India. With their experience,
knowledge and commitment to quality we are sure to offer
the best integrated solutions and services.”
CRITICAL BUSINESS SERVICES REAL TIME DASHBOARD
SAP R/3
Siebel CRM
Corporate Web Site
Intranet
e-mail services
Mainframe (3270)
VPN
iSeries (5250)
Tango/04 Console
Availability Response Time
East Coast
West Coast
UK
Argentina
Germany
Japan
India
China
Brazil
Remote CRMaccess grom branches
“Tango/04 software allowed us to
implement efficient compliance controls
in record time. It surpassed our expectations.
We are very happy.”
Ricardo Martin,
Systems and Security Director
SEUR Geopost
“It is a solid product,essential for Security Administrators today”
Giuseppe Re,
CIO
Soluzioni EDP
“Tango/04 solutions have adapted to our needs so well that now we cannot imagine
working without them.”
Tibor HerzogIT DirectorK&H Bank
“Finally, we can monitor our entire IT infrastructure in a simple and intuitive manner, centralizing everything in a single console. ”
Ricard Carnicer, IT DirectorRandom House Mondadori
RANDOM HOUSE MONDADORI
Latest news in System Management and Security for the CEO, CIO and CISO - Nº1
ensure their online orders
with Tango04
“Without the electronic receipt of orders our
business comes to a complete standstill,” says Alex
Manders, IT Manager at Sligro. “It is therefore
extremely important that the order process can be
carried out at all times and that the underlying
infrastructure is working correctly. Not a single
order may get stuck in the systems without anybody
noticing, or worse, get lost altogether.”
Sligro had a number of criteria that were essential to
selecting a solution. The solution had to be very
scalable, provide an increased speed of handling
orders and be implemented by a professional
provider. To meet Sligro's goals, the clear choice was
Tango/04 VISUAL Message Center, capable of doing
exactly what they wanted.
From the start, high standards were set. Order
processes were to be continuously monitored, 24/7.
In addition all IT components on the network had to
be monitored and protected proactively from any
workstation.
After a successful Proof of Concept and the
management presentation, Sligro decided to go
ahead with the company-wide implementation of
VISUAL Message Center.
Sligro adopted a gradual approach to implementing
the application. By brainstorming in advance and
creating time for the necessary analysis and
execution required, Sligro took full advantage of the
increasing insight of the team as the project
progressed. It also allowed Sligro managers to
attend to their important daily tasks.
V ISUAL Message Center, Tango/04 's IT
Infrastructure & Operations Monitoring solution,
has been designed with simplicity in mind. Its
unique ease of use ensures a quick implementation,
an easy operation and maintenance and full
scalability to evolve your monitoring project into a
Choosing a Solution
Implementing an IT Operations Management
Solution
IT Operations Management with Tango/04
full-scale Business Service Management (BSM)
environment.
VISUAL Message Center helps companies obtain the
maximum output from their IT infrastructure by
simplifying the management of their critical
technical components and business processes
across distributed systems.
Businesses benefit from increased datacenter
productivity, maximum availability, optimal
performance and a more cost efficient management
of their IT infrastructure.
With average deployment times in the range of a
few days or weeks, VISUAL Message Center delivers
tangible value to companies of all sizes in a fraction
of the time required to implement other monitoring
frameworks.
“Thanks to the IT process modeling and infrastructure
monitoring capabilities of VISUAL Message Center, it
was very easy for Sligro to implement a solution that
can monitor in real time their operations and the
critical ordering processes on which the company's
success depends,” says Jenko Gaviglia, Tango/04's
Director of International Sales.
Visualization of the processes plays an important role,
too. Visual management displays show in real time
what errors occur, what the root cause is and what
impact it has on the business process in question.
The automatic and continuous protection of Sligro's
business processes with VISUAL Message Center
leads to an increased availability, providing
significant time savings and ultimately increasing
Sligro's profit margins.
With Tango/04 Visual Message Center, Sligro can be
100% sure that orders that have been placed will get
delivered.
Issues in the systems are immediately noticed,
escalated, corrected and reported.
With a range of over 60,000 products, Sligro is the
largest food wholesaler in the Netherlands. It serves
retailers and food service companies including
stores, supermarkets, restaurants and caterers.
Sligro's infrastructure encompasses more than 70
Windows servers and approximately 60 iSeries
systems. Protecting business processes supported
by this infrastructure from downtime is crucial to
Sligro. This is why Sligro decided to permanently
monitor its business processes and infrastructure
with Tango/04 VISUAL Message Center.
Order processes are the heart of Sligro's business.
Orders from large accounts are entered directly into
the system, while orders from smaller accounts
come in by handheld terminals or Electronic Data
Interchange (EDI).
If an order gets lost, the Sligro store that placed the
order may not be supplied the next day. The result is
that articles won't be on stock and the store will
have to say no to a customer.
The Challenge: Order Processes and Infrastructure
The IT department at Sligro Food
Group chooses Tango04 to monitor its
infrastructure and to ensure the
process of its online orders 24/7.
SligroFo odG roup
13
“If we cannot receive our
orders online our business
grinds to a halt”
Dennis Wolf from PST Business Solutions (Tango04 business partner) awarding the
Training Certificate to Hans Theunissen for attending the advanced Tango/04 training
ensure their online orders
with Tango04
“Without the electronic receipt of orders our
business comes to a complete standstill,” says Alex
Manders, IT Manager at Sligro. “It is therefore
extremely important that the order process can be
carried out at all times and that the underlying
infrastructure is working correctly. Not a single
order may get stuck in the systems without anybody
noticing, or worse, get lost altogether.”
Sligro had a number of criteria that were essential to
selecting a solution. The solution had to be very
scalable, provide an increased speed of handling
orders and be implemented by a professional
provider. To meet Sligro's goals, the clear choice was
Tango/04 VISUAL Message Center, capable of doing
exactly what they wanted.
From the start, high standards were set. Order
processes were to be continuously monitored, 24/7.
In addition all IT components on the network had to
be monitored and protected proactively from any
workstation.
After a successful Proof of Concept and the
management presentation, Sligro decided to go
ahead with the company-wide implementation of
VISUAL Message Center.
Sligro adopted a gradual approach to implementing
the application. By brainstorming in advance and
creating time for the necessary analysis and
execution required, Sligro took full advantage of the
increasing insight of the team as the project
progressed. It also allowed Sligro managers to
attend to their important daily tasks.
V ISUAL Message Center, Tango/04 's IT
Infrastructure & Operations Monitoring solution,
has been designed with simplicity in mind. Its
unique ease of use ensures a quick implementation,
an easy operation and maintenance and full
scalability to evolve your monitoring project into a
Choosing a Solution
Implementing an IT Operations Management
Solution
IT Operations Management with Tango/04
full-scale Business Service Management (BSM)
environment.
VISUAL Message Center helps companies obtain the
maximum output from their IT infrastructure by
simplifying the management of their critical
technical components and business processes
across distributed systems.
Businesses benefit from increased datacenter
productivity, maximum availability, optimal
performance and a more cost efficient management
of their IT infrastructure.
With average deployment times in the range of a
few days or weeks, VISUAL Message Center delivers
tangible value to companies of all sizes in a fraction
of the time required to implement other monitoring
frameworks.
“Thanks to the IT process modeling and infrastructure
monitoring capabilities of VISUAL Message Center, it
was very easy for Sligro to implement a solution that
can monitor in real time their operations and the
critical ordering processes on which the company's
success depends,” says Jenko Gaviglia, Tango/04's
Director of International Sales.
Visualization of the processes plays an important role,
too. Visual management displays show in real time
what errors occur, what the root cause is and what
impact it has on the business process in question.
The automatic and continuous protection of Sligro's
business processes with VISUAL Message Center
leads to an increased availability, providing
significant time savings and ultimately increasing
Sligro's profit margins.
With Tango/04 Visual Message Center, Sligro can be
100% sure that orders that have been placed will get
delivered.
Issues in the systems are immediately noticed,
escalated, corrected and reported.
With a range of over 60,000 products, Sligro is the
largest food wholesaler in the Netherlands. It serves
retailers and food service companies including
stores, supermarkets, restaurants and caterers.
Sligro's infrastructure encompasses more than 70
Windows servers and approximately 60 iSeries
systems. Protecting business processes supported
by this infrastructure from downtime is crucial to
Sligro. This is why Sligro decided to permanently
monitor its business processes and infrastructure
with Tango/04 VISUAL Message Center.
Order processes are the heart of Sligro's business.
Orders from large accounts are entered directly into
the system, while orders from smaller accounts
come in by handheld terminals or Electronic Data
Interchange (EDI).
If an order gets lost, the Sligro store that placed the
order may not be supplied the next day. The result is
that articles won't be on stock and the store will
have to say no to a customer.
The Challenge: Order Processes and Infrastructure
The IT department at Sligro Food
Group chooses Tango04 to monitor its
infrastructure and to ensure the
process of its online orders 24/7.
SligroFo odG roup
13
“If we cannot receive our
orders online our business
grinds to a halt”
Dennis Wolf from PST Business Solutions (Tango04 business partner) awarding the
Training Certificate to Hans Theunissen for attending the advanced Tango/04 training
We invite you to discover Tango04 eChannel, our
new online training and communication service,
which will keep you up-to-date with the latest in IT
and introduce you to the latest technologies created
by our R&D department in Barcelona.
Through our Web seminars learn the views of experts
and high profile people in the industry and let our
team of professionals answer all your questions.
All events are free and available in English. Visit our
Web site http://www.tango04.com/events to find
out more about upcoming events and our Learn
How section.
channel
On our Web site, www.tango04.com, you will find
all the information you need about our solutions,
including brochures, case studies, white papers,
business meetings, press releases and a lot more.
Don’t forget to regularly visit our Web site
www.tango04.com to keep up to date with the
latest from Tango04.
Tango04 eNews is a free newsletter regarding
monitoring and IT security, available in 2 versions:
?iSeries edition, created especially for IT managers
and professionals who work in iSeries
environments
?CIO Edition, directed mainly at CIOs, CEOs and
techn ica l profess iona ls who work in
multiplatform environments
To register and read the latest editions of our
newsletters, visit www.tango04.com/enews.
close to you
Contact Email
You can easily get in touch with Tango04, to solve
any doubt or query, by email ing us to
We are more than happy to assist you.
Tango04 offers you different communications channels so that you
are always up-to-date with the latest trends in monitoring and IT
security.
Discover our newsletters, and our eChannel offering free training
and Web seminars. Regularly visit our Web site and always have our
details at hand.
www.tango04.com
News
Call us now to learn more about our solutions, no strings attached
North America 1 800-304-6872 EMEA + 34 93 274 00 51
15
Tango/04 Computing Group is one of the leading developers of
systems management and automation software. Tango/04 software
helps companies maintain the operating health of all their business
processes, improve service levels, increase productivity, and reduce
costs through intelligent management of their IT infrastructure.
Founded in 1991 in Barcelona, Spain, Tango/04 is an IBM Business
Partner and a key member of IBM’s Autonomic Computing initiative.
Tango/04 has more than a thousand customers who are served by
over 35 authorized Business Partners around the world.
Alliances"Partnerships IBM Business Partner
"IBM Autonomic Computing Business Partner
"IBM PartnerWorld for Developers Advanced Membership
"IBM ISV Advantage Agreement
"IBM Early code release
"IBM Direct Technical Liaison
"Microsoft Developer Network
"Microsoft Early Code Release
Awards"Best Monitoring product (USA, APEX Awards 2004)
"Product of the Year (USA, Search400.com)
"IBM All Star Award, 1997 to date
"Best Performance Product (USA, Midrange Computing
Showcase Product Excellence
"IBM iSeries Magazine Honor Roll, 2001
"IBM Server Certification
About
100% Satisfaction
It´s not common place to find a
satisfaction rate in monitoring
solutions as high as Tango04´s.
Whilst our competitors
accumulate failures, this is what
our clients have got to say:
“To optimize our most critical business processes, to minimize
downtime, and to help us improve our Service Levels. This is why we
chose Tango/04.”
Mauro Fonzo,Head of Systems Management
Gruppo Borsa Italiana
“Tango/04 proved to be a very positive answer
to our exhaustive monitoring needs.”
Victor LizarragaHelvetia Insurance
, CIO
PREVISION
“Configuring the Tango/04 software was very easy.”
Rob Freeling, ConsultantCapgemini
“Tango/04’s VISUAL Security Suite has allowed
us to rapidly implement SOX controls.”
Don Keating, IT ManagerHenry Schein
“Enhanced response times and
accomplishment of Service Level Agreements were
visible right from the start.”
Jimmy van Kerkvoorde, IT ManagerFortis Bank
“Tango/04 has an excellent technical and
professional team.”
Ruben Hector Villaverde, SystemsCoca-Cola FEMSA
We invite you to discover Tango04 eChannel, our
new online training and communication service,
which will keep you up-to-date with the latest in IT
and introduce you to the latest technologies created
by our R&D department in Barcelona.
Through our Web seminars learn the views of experts
and high profile people in the industry and let our
team of professionals answer all your questions.
All events are free and available in English. Visit our
Web site http://www.tango04.com/events to find
out more about upcoming events and our Learn
How section.
channel
On our Web site, www.tango04.com, you will find
all the information you need about our solutions,
including brochures, case studies, white papers,
business meetings, press releases and a lot more.
Don’t forget to regularly visit our Web site
www.tango04.com to keep up to date with the
latest from Tango04.
Tango04 eNews is a free newsletter regarding
monitoring and IT security, available in 2 versions:
?iSeries edition, created especially for IT managers
and professionals who work in iSeries
environments
?CIO Edition, directed mainly at CIOs, CEOs and
techn ica l profess iona ls who work in
multiplatform environments
To register and read the latest editions of our
newsletters, visit www.tango04.com/enews.
close to you
Contact Email
You can easily get in touch with Tango04, to solve
any doubt or query, by email ing us to
We are more than happy to assist you.
Tango04 offers you different communications channels so that you
are always up-to-date with the latest trends in monitoring and IT
security.
Discover our newsletters, and our eChannel offering free training
and Web seminars. Regularly visit our Web site and always have our
details at hand.
www.tango04.com
News
Call us now to learn more about our solutions, no strings attached
North America 1 800-304-6872 EMEA + 34 93 274 00 51
15
Tango/04 Computing Group is one of the leading developers of
systems management and automation software. Tango/04 software
helps companies maintain the operating health of all their business
processes, improve service levels, increase productivity, and reduce
costs through intelligent management of their IT infrastructure.
Founded in 1991 in Barcelona, Spain, Tango/04 is an IBM Business
Partner and a key member of IBM’s Autonomic Computing initiative.
Tango/04 has more than a thousand customers who are served by
over 35 authorized Business Partners around the world.
Alliances"Partnerships IBM Business Partner
"IBM Autonomic Computing Business Partner
"IBM PartnerWorld for Developers Advanced Membership
"IBM ISV Advantage Agreement
"IBM Early code release
"IBM Direct Technical Liaison
"Microsoft Developer Network
"Microsoft Early Code Release
Awards"Best Monitoring product (USA, APEX Awards 2004)
"Product of the Year (USA, Search400.com)
"IBM All Star Award, 1997 to date
"Best Performance Product (USA, Midrange Computing
Showcase Product Excellence
"IBM iSeries Magazine Honor Roll, 2001
"IBM Server Certification
About
100% Satisfaction
It´s not common place to find a
satisfaction rate in monitoring
solutions as high as Tango04´s.
Whilst our competitors
accumulate failures, this is what
our clients have got to say:
“To optimize our most critical business processes, to minimize
downtime, and to help us improve our Service Levels. This is why we
chose Tango/04.”
Mauro Fonzo,Head of Systems Management
Gruppo Borsa Italiana
“Tango/04 proved to be a very positive answer
to our exhaustive monitoring needs.”
Victor LizarragaHelvetia Insurance
, CIO
PREVISION
“Configuring the Tango/04 software was very easy.”
Rob Freeling, ConsultantCapgemini
“Tango/04’s VISUAL Security Suite has allowed
us to rapidly implement SOX controls.”
Don Keating, IT ManagerHenry Schein
“Enhanced response times and
accomplishment of Service Level Agreements were
visible right from the start.”
Jimmy van Kerkvoorde, IT ManagerFortis Bank
“Tango/04 has an excellent technical and
professional team.”
Ruben Hector Villaverde, SystemsCoca-Cola FEMSA
“With Tango/04 we have the
ability to optimize our most
critical business processes and
minimize downtime, improving
our Service Levels (SLA) and
applications availability.”
Angelo Mauro Fonzo
Head of Systems Management, CC&G Borsa
Italiana Group
(Italian Stock Exchange)
Cassa di Compensazione e Garanzia S.p.A. (CC&G), part of the Borsa Italiana Group (Italy's Stock Exchange), is the clearinghouse responsible for all the Italian financial transactions involving derivatives, cash equity and government bonds.
CC&G uses Tango/04 Business Service Management solutions for monitoring their IT infrastructure, allowing them to ensure the availability of their critical processes, such as guaranteeing daily transactions, updating derivatives closing prices and communicating them to the media.
Quotazioni, Contratti
Avanzamento orario - quotazioni titoli 9:40 - 17:40 :1 h
Stato processori
Avanzamento orario - quotazioni titoli 15:00 - 16:00 :5 m
Stato processori Operazioni
h 09:40 h 10:40 h 11:40 h 12:40 h 13:40 h 14:40 h 15:40 h 16:40
m 15:00 m 15:05 m 15:10 m 15:15 m 15:20 m 15:25 m 15:30 m 15:35 m 15:40 m 15:45 m 15:50 m 15:55
Errore Q1 Errore T1
Errore A1 Errore I1
Coda QBATCH SottosistemaQBATCH
Job 1
Start
StopJob 3Job 2
The Critical Business
Processes of the
Italian Stock Exchange,
Monitored by Tango/04
www.tango04.com
Tango/04 helps the IT
Department by assuring the
accuracy of derivatives
closing prices, controlling that
the established time limits for
the required operations are
met. With Tango/04
Solutions, CC&G can monitor
the correct operation of the
infrastructure and its critical
processes.
Bankin
gIn
sura
nce
Fin
anci
al
Logis
tics
Manufa
cturing
Pharm
ace
utica
lD
istr
ibution