Monica Eaton-Cardone: Signs of Internet Fraud

Monica Eaton-Cardone

Monica Eaton-Cardone: Signs of Internet Fraud

Monica Eaton-Cardone serves as COO of chargebacks911.com, a program she founded to help merchants take control of charge backs while increasing revenue. Here, she provides some characteristics that online retailers should look for in their shoppers that may indicate fraud.

Monica Eaton-Cardone: Signs of Internet Fraud

Rush Deliveries: Criminals want products delivered quickly so they can resell them as soon as possible. Often these are the customers that call repeatedly to make sure the order was shipped using the fastest delivery method.

International Orders: AVS can only validate addresses in the United States and United Kingdom.

Monica Eaton-Cardone: Signs of Internet Fraud

Decline Reasons: Examine your decline reasons by IP address to identify the likelihood of fraud. Offenders will often try multiple stolen credit cards before they get one that is approved for purchase.

Monica Eaton-Cardone: Signs of Internet Fraud

IP Questions: Crooks may use the same unique IP address with multiple names, addresses, and cards.

Big-Ticket Orders: Expensive items bought from retailers can be resold for a larger profit.

Monica Eaton-Cardone: Signs of Internet Fraud

Large Orders: Thieves have to use illegitimate credit cards as quickly as possible to minimize risk, so they may put in large orders while they can.

Invalid Phone Numbers and email addresses: Valid orders often supply accurate information.

Monica Eaton-Cardone: Signs of Internet Fraud

Numerous Addresses: Organized criminals may use multiple shipping addresses with one billing address to get the product into the hands of a group that can resell products faster than an individual.