Thursday, April 20, 2023

Competitive analysis

The Pain

PC repair service – The Pain

Most repair professionals are expected to solve an infinite number of PC problems, occurring randomly, within a reasonable time frame – usually less than 2 hours.

1. An endless array of PC problems need to be surgically resolved.

2. Growing the Service Provider's market share is a daily challenge.

• According to industry sources, 80% of technicians lack experience and training. Only one in three technicians successfully completes a PC repair within a reasonable time-frame.

• There is a lack of quantifiable metrics that can objectively track repair success.

• It is almost impossible to boost profit margins in a “fixed-price” repair market.

The Solution

Reimage new concept – pain no more

1. Keeps user data and applications intact.You may never need to reinstall again.

2. Reimage ensures that each support call can successfully be concluded, within the hour.

3. Repair unlimited PCs in the time it now takes to fix one

4. Repair PCs over the Internet or in person

5. You don't need to install anything to use Reimage.It’s a web service.

Alternative solutions

Most common alternative methods for PC repair

Manual operation (Technician with no “tools”)

Reinstall the Operating system from scratch

Use an Antivirus application

Use an image backup

Use one of many software utilities

Manual Repair

Parameter

Cost of repairLow (automatic service)High (cost of labor)

Average repair timeAverage 27minutes (on a 1Mbps internet line)

Depends on individual technician level – 30-240min

Scope of repair

– HardwareNo– System VirusesNo

– Driverslimited (coming soon)limited

– Registry problemslimited

– User settingsNo– replace faulty files with newlimited

Keeps users data and installed apps.Can fix remotely?limited

Platforms supportedWindows XP (Vista soon)ALL

Reimage vs.

Manual repair

Manual Repair

Parameter

Cost of repairLow (automatic service)Low (automatic process)

Average repair timeAverage 27minutes (on a 1Mbps internet line)

50-120min

Scope of repair

– HardwareNoNo

– System Viruses– DriversLimited (coming soon)limited

– Registry problems– User settingsNoNo

– replace faulty files with new

Keeps users data and installed apps.No

Can fix remotely?No

Platforms supportedWindows XP (Vista soon)ALL

Reimage vs.

XPReinstall

Manual Repair

Parameter

Cost of repairLow (automatic service)Low (automatic service)

Average repair timeAverage 27minutes (on a 1Mbps internet line)

Depends on file system size – may take 15-60 minutes

Scope of repair

– HardwareNoNo

– System Viruses– DriversLimited (coming soon)No

– Registry problemsNo

– User settingsNoNo

– replace faulty files with newNo

Keeps users data and installed apps.Can fix remotely?Platforms supportedWindows XP (Vista soon)ALL

Reimage vs.

Antivirussoftware

Manual Repair

Parameter

Cost of repairLow (automatic service)High (cost of labor)

Average repair timeAverage 27minutes (on a 1Mbps internet line)

Depends on file system size – may take 30-90 minutes

Scope of repair

– HardwareNoNo

– System Viruses– DriversLimited (coming soon)Limited (must be identical HW)

– Registry problems– User settingsNo– Replace faulty files with newNo

Keeps users data and installed apps.No

Can fix remotely?No

Platforms supportedWindows XP (Vista soon)Limited

Reimage vs.

Image backup

Manual Repair

Parameter

Cost of repairLow (automatic service)Low (automatic service)

Average repair timeAverage 27minutes (on a 1Mbps internet line)

10 - 30min

Scope of repair

– HardwareNoNo

– System VirusesNo

– DriversLimited (coming soon)No

– Registry problems– User settingsNo– replace faulty files with newNo

Keeps users data and installed apps.Can fix remotely?Platforms supportedWindows XP (Vista soon)ALL

Reimage vs.

Registry utilities

The Solution

Parameter

Cost of repairHighHighAverage repair time2730-

24050-120

15-60

30-90

10 - 30

Scope of repair

– HardwareNoNoNoNoNo

– System VirusesNoNo

– DriverslimitedlimitedlimitedNolimitedNo

– Registry problemslimitedNo– User settingsNoNoNolimited

– replace faulty files with newlimitedNoNoNo

Keeps users data and installed apps.NoNoCan fix remotely?limitedNoNoPlatforms supportedXPALLALLALLlimitedALL

Reimage is today’s most

comprehensive PC repair solution!