mohammed_abd_allah_(acs)
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Curriculum VitaeMohammed Abd allah abd Elmaged
Address: 8 fouad elshikh st,embaba,Giza, Egypt
Mob: 0106645651
Email: [email protected] [email protected]:Obtaining a better entry level career in software & hardware also hoping this will fully utilize my academic background, and further develop my technical skills.PERSONAL INFORMATION:
Date of birth: 18/12/1985
Nationality: Egyptian
Gender: Male
Marital status: Single
Military status: Postponed
Other: Self motivated - can travel EDUCTION:
B.sc management of information technology Courses:
Certified cisco IT Essentials: PC Hardware and Software
Studying CCNA Academy WORK EXPERIENCE:
El- rashwan for computer services.(from7/2003 to4/ 2005)
Matrix for network maintenance .(from 8/2005 to 5/2006) Egyptian Company for Network.( from 6/2006 to 9/2006) Glory Egypt for internet (ISP). (from 10/2006 to5/2009) American life insurance company(ALICO)(from 6/2009
untill now)CURRENT JOB:
In DSL Field:
Technical support, customer service, troubleshooting with customers.
I can configured all XDSL routers as :Dlink , speed touch , conexant, xpeed , cellpipe , speedstreem ( efficiant ) , ctc
I have good and deep knowledge in XDSL as ADSL, SDSL technique.
I can install wireless network, Access Point configuration.
I have good experience in network & wireless ( Installation and Maintenance ).
I have good experience in DSL installation . I have good experience to install VPN connection
( hardware & software ). I have medium experience in win server 2003 • Handle customer technical problems and complaints and
fulfilling their requirements in the most professional manner according to the departmental objectives •
Provide customers with professional technical troubleshooting •
Analyze confronted problem and transfer it to responsible department if needed • Answer customer's inquiries & fulfil their requirements •
Follow up on tickets with others teams • Insure that problems of major customers are effectively
resolved • Notify supervisor and report to him the escalated issues to
minimize customer downtime.
SKILLS: Computer Skills: excellent experience with windows 98,
ME and XP Also excellent experience with office XP and also for internet
Network skills: Very good command in Configuring Routers, switches very Good knowledge in Ethernet LAN and LAN-to-Internet Hardware Connectivity and TCP/IP Routing protocol.
Electronics & Communications skills: excellent knowledge in both Fields.
Computer network concepts & Configuring LAN switches &routers
IT Experience & skills:
Operating Systems:
MS. Dos. commands
MS Windows ( 98,Me, 2000 , XP )
Microsoft Desktop application :
MS. Word, Excel
MS. Outlook.
MS. CRM
Language Skills: Arabic: Mother tongue English: Very good in writing and reading
SOFT SKILLS: Ability to learn new technologies and sciences. Ability to work under pressure and within team work. Ability to work in a group or individually according to the
job requirements Ability of Data simplification, analysis and design Can travel any places in any time
HOBBIES:Play football, traveling, and reading
Available upon request.