Professional Attributes

5 years experince in requirement gathering, functional design documentation, technical design documentation, development, offshore handling, testing and production implementation.

3 years experince in production support, periodic releases, post release management, understanding business users requests and implementing enhancements.

Experince in handling multiple projects, leading team, team work, problem solving & communication skills.

Skills / Tools Project Lifecycle management Requirement gathering, documentation of FD/TD Development, Database migration, Code versioning Production support, root cause analysis, system enhancements. Testing (unit/integration/system/User acceptance testing) Strong knowledge of Retail, Consumer Packaged Goods (CPG)

Industry- Customer / Location / Routes / Product data management

Strong analytics and Problem solving Offshore co-ordination / Team Lead Microsoft Excel, Word, PowerPoint, Visio Database - DB2, Oracle

Experience

From Jun 2014

Production Support Analyst

Project: Frito Lay Canada Supply ChainClient: Frito Lay Canada, Toronto, Ontario

Environment:- Programming Lang: PowerHouse (Quiz/QTP/Qdesign), COBOL, JCL,

Unix- Database: Oracle 11g, DB2

Tools:- Toad for Oracle, FileZilla, Putty,- Incident management: HP Service Manager- Code versioning: Start Team, Endevor- Documentation: Caliber- Job Scheduler : Maestro

Mohamed KhanTechnical / System Analyst

1210-1470 Midland Ave, Toronto, ON M1P 4Z4mohamed_khan@me.com - (647) 746 9735 / (647) 761 9735

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Mar 2013- Jun 2014

Achievements: Reduced the number of recurring incidents from more than 30 per

period (month) to less than 10 per period (month). Create Knowledge of error documents, identifying root cause, create

tools, implement permanent fix, continuous enhancement. Data cleansing activities, improve system performance. Business user’s relationship, implementing system enhancement to

reduce user’s manual work. Provided training, knowledge transition, service management activities,

Disastor recovery activities, problem management, offshore coordination.

Responsibilities: Support business and field users by responding to business and

technical questions and resolve the production issues within SLA. Monitor the execution of events in production, coordinate with other

teams and escalate issues when necessary to resolve issues. Work on minor enhancement, co-ordinate with development team in

their development. Review before production deployment. Support UAT / integration testing involving multiple teams. Get sign off

from business users & document the test scenarios. Perform production go live activities for enhancements, provide support

after go live. Provide weekly project reports and status updates to team / business

users.

Offshore Lead

Project: R7.5 GTIN EnhancementClient: Frito Lay US, Plano, Texas

Environment:- Programming Lang: COBOL, JCL- Database: DB2

Tools:- XPTR, VSAM, SPUFI, SORT, SYNCSORT,- Incident management: HP Service Manager- Code versioning: Endevor- Documentation: Caliber- Job Scheduler : ESP

Achievements:Awarded the most reliable person of the project.

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Sep 2009- Mar 2013 Developer / On-Site coordinator/ System Analyst

Project: R7 Enhancement of Legacy MasterfilesClient: Frito Lay US, Plano, Texas

Environment:- Programming Lang: COBOL, JCL, Informatica- Database: DB2

Tools:- VSAM, SPUFI, SORT, SYNCSORT, MQ- Testing: Quality Center- Code versioning: Endevor- Documentation: Caliber- Job Scheduler : ESP, Control-M

Responsibilities: Review functional designs for Legacy enhancement, perform impact

assessment, create technical designs and provide estimates. Prepare unit test cases and perform build within estimates. Prepare test plans for interfaces between SAP to legacy systems. Collect

inputs from unit/integration/system test plans and get signoff from business users.

Perform data cleansing in DB2 and performance tweaks. Perform production go live activities for enhancements, provide support

after go live.

EducationAnna university – Chennai, India 2005Bachelor of Engineering – Information Technology

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Awards /Membership Most RELIABLE award : R75 Frito Lay, presented by client. – 2014

Best TEAM PLAYER award : R75 Frito Lay, presented by client. – 2014Most VALUABLE PLAYER : Infosys – 2013

References

Contact detailson request.

Karen Edwards: Senior Director, Frito-Lay US.Rajaram Suma: Program Manager, Frito-Lay US.Stupcanu Catalina: Program Manager, Frito-Lay Canada

Other InterestHTML/CSS/Wordpress/SEO