mohamed fouad yassin presentation for 3rd ss bahrain forum [updateds]
TRANSCRIPT
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Six Sigma Implementation in MENA
Region across Industries
Presented by :
Mohamed Fouad YassinUpdated Version available to download on:
www.theexcellencecenter.com
3rd Six Sigma Forum in Bahrain
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Contents � 1. Ranking of industries implementing Six Sigma in MENA region.
� 2. Implementation trends in MENA Region
� 3. Six Sigma Deployment Models in MENA Region
� 4. Six Sigma Initiatives Sources [Individuals VS Organizations]
� 5. Number of Six Sigma Certified Professionals in EGYPT
� 6. Implementation of versus Excellence Models: Six Sigma, Lean, TQM, EFQM, MBNQA per sector in MENA Region
� 7. Six Sigma Implementation Road Map
� 8. Implementation Success Factors in MENA Region
� 9. Samples of Six Sigma Implemented projects in Telecom
� 10. Samples of Six Sigma Implemented projects in Software
� 11. Samples of Six Sigma Implemented projects in Banking& Finance
� 12. Samples of Six Sigma Implemented projects in Manufacturing
� 13. Samples of Six Sigma Implemented projects in Pharmaceuticals
� 14. Samples of Six Sigma Implemented projects in Healthcare
� 15. Samples of Six Sigma Implemented projects in Oil & Gas
� 16. Samples of Six Sigma Implemented projects in Real Estate
� 17. Samples of Six Sigma Implemented projects in Agriculture
� 18. Samples of Six Sigma Implemented projects in Governmental
� 19. Samples of Six Sigma Implemented projects in Education
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1.Ranking of industries implementing
Six Sigma in MENA region.
RANKING OF INDUSTRIES IMPLEMENTING SIX
SIGMA IN MENA REGION
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2.Implementation trends in MENA
Region
UAE
EGYPT
KSA
Qatar
Kuwait
Bahrain
Oman
Libya Sudan
RANKING OF COUNTRIES IMPLEMENTING SIX SIGMA IN MENA REGION
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3.Six Sigma Deployment Models in
MENA Region
Deployment Models in MENA Region
1.Formal Deployment
A company which is seeking implementation of Six Sigma as a methodology for continuous
improvement.
2.Informal Deployment.
Individuals seeking enhancement of their career by getting certificates in Six Sigma.
In Egypt, 35% of informal Deployment turns into a formal, by convincing Top Management with Six Sigma benefits
through implementing project with a financial gains proof for their projects.
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4.Six Sigma Initiatives Sources
[Individuals VS Organizations]
0
10
20
30
40
50
60
70
80
90
100
1999 -20002001-2002
2003 -20042005-2006
2007 -20082009-2010
2011 -20122012-2013
2014 -2015
%
YEAROrganizations
individuals
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5.Number of Six Sigma Certified
Professionals in EGYPT
0 500 1000 1500 2000 2500 3000 3500 4000
Green Belt
Yellow Belt
Orange Belt
Champions
Black Belt
Master Black Belt
Number for Six Sigma Certified Professionals in EGYPT
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6.Implementation of versus Excellence Models: Six
Sigma, Lean, TQM, EFQM, MBNQA per sector in
MENA Region
LeanManufacturing
Six Sigma
TQMMBNQA
EFQM
Dimensions
100% implementation of
all Models
0% implementation of all Models
100% implementation of Six Sigma & 50% all Other Models
Spider or
Radar Chart
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Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Banking& Finance
Lean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
TelecomLean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Real Estate
6.Implementation of versus Excellence Models: Six
Sigma, Lean, TQM, EFQM, MBNQA per sector in
MENA Region
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LeanManufacturing
Six Sigma
TQMMBNQA
EFQM
Manufacturing
LeanManufacturing
Six Sigma
TQMMBNQA
EFQM
GovernmentalLean
Manufacturing
Six Sigma
TQMMBNQA
EFQM
Education
LeanManufacturing
Six Sigma
TQMMBNQA
EFQM
Pharmaceuticals
6.Implementation of versus Excellence Models: Six
Sigma, Lean, TQM, EFQM, MBNQA per sector in
MENA Region
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LeanManufacturing
Six Sigma
TQMMBNQA
EFQM
Healthcare
LeanManufacturing
Six Sigma
TQMMBNQA
EFQM
Oil & Gas
LeanManufacturing
Six Sigma
TQMMBNQA
EFQM
Agricultures
6.Implementation of versus Excellence Models: Six
Sigma, Lean, TQM, EFQM, MBNQA per sector in
MENA Region
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7.Six Sigma Implementation Road Map
Sources of Improvement projects
Funneling to select Best project Six Sigma
Project (Critical Y)
Effort Benefit
Define
Team Selection
Verify Mission
VOC
Project Charter
Measure
Data Collection
Process Understand
Verify MSA
Process Baseline
Possible Xs
Analyze
Test Theories
Identify Root Cause
Improve
Identify Remedies
Choose best remedy
Design for remedy implementation
Control
Adopt Remedy
Measure After &
Before
Sustain Gains
Define
Measure
AnalyzeImprove
Control
Customer dashboardsCustomer ComplaintsSurveys and scorecardsGab Analysis or SOWTOther improvementsVariationBenchmarkingBrainstormingAnalysis of critical processesFinancial analysisInternal problems
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8. Implementation Success Factors in
MENA Region
Motivation
• Management Commitment
Need For Change
• Burning Platform
Buy-in
• Training
Customer focus
• Performance measures
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9.Samples of Six Sigma Implemented
projects in Telecom
� Improve Billing errors.
� Reduce Calls AHT.
� Reduce Time Needed for Site Installations.
� Reduce Resolution Time for Customers’ Issues.
� Improve Sales Productivity.
� Reduce Network Congestion.
� Improve Customer Satisfaction.
� Improve MTTR.
� Improve MTBF.
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10.Samples of Six Sigma Implemented
projects in Software
� Reduce Software Development Time.
� Reduce Testing Time.
� Reduce Complaints Resolution Time.
� Reduce Rework in Retesting Applications.
� Increase People Effectiveness.
� Reduce Number of Contracts Lost.
� Reduce MTTR of Applications.
� Reduce Lead Time to Resolve Customer Complaint.
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11.Samples of Six Sigma Implemented
projects in Banking& Finance
� Reduce AHT for Customers’ calls.
� Reduce AWT for customers’ calls.
� Improve customer satisfaction.
� Reduce waiting time on call.
� Reduce Time of Processing a Transaction.
� Reduce Time of Approval Cycle.
� Reduce Application Time.
� Expedite the issuance of reinsurance policies
� Improve Responsiveness to Customers Complaints
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12.Samples of Six Sigma Implemented
Projects in Manufacturing
� Reduce Manufacturing Cycle Time.
� Improve Customer Satisfaction.
� Reduce Inventory levels.
� Reduce Warranty Costs.
� Reduce Rejections & Defects.
� Eliminate Production Rework.
� Reduce Costs of Poor Quality.
� Reduce Delivery Delays.
� Reduce Breakdowns.
� Improve Yield.
� Reduce Variation for process parameters
� Reduce Energy Consumptions.
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14.Samples of Six Sigma Implemented
projects in Healthcare
� Improve lead time of assignment of patient caregivers
� Increase response of triage in Emergency department
� Improving Medical Bill Review Cycle Time
� Improving Purchase Order Process
� Improve Medication Administration Process
� Reduce Patient falls
� Reducing Turnaround Time of Lab Reports in the ICU
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13.Samples of Six Sigma Implemented
projects in Pharmaceuticals
� Reduce Batch Release Cycle Time
� Reduce Losses in Mixing Process
� Yield Improvement
� Coater Reliability Improvement
� Reduce Institutionalized delay & registration time
� Reduce Inventory
� Optimize Spray Nozzle Performance
� Improve Contents Uniformity
� Reduce Errors in Packaging.
� Reduce Batch Record lead time
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15.Samples of Six Sigma Implemented
projects in Oil & Gas and petrochemicals
� Reduce failure Rate of Valves.
� Reduce no of Safety accidents.
� Energy saving.
� Reduce litigation costs.
� Increase Yield.
� Reduce Overheads Costs.
� Reduce Cost of Drilling.
� Increase of NGL total yield
� Reduce Lead Time for Refurbishing Wellhead Valves
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16.Samples of Six Sigma Implemented
projects in Real Estate
� Improve the Delay Launching of Residential Project
� Reduces logistics Problems.
� Reduce delivery time of units
� Fuel Savings
� Increase Customer Satisfaction
� Reduce Waiting Time for Incoming Calls
� Reduce Purchasing Lead time
� Reduces Errors in Residential Units’ Contracts
� Reduce Paper & Ink Consumptions
� Reduce Defect in Residential Units Finishing
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17.Samples of Six Sigma Implemented
projects in Agriculture
� Reduce the OSHA Recordable Rate
� Reduce Cost of Transportation
� Improve Delivery Time
� Reduce Packaging Defects
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18.Samples of Six Sigma Implemented
projects in Governmental
� Overtime Reduction.
� Increase Citizens’ Satisfaction
� Reduce Governmental Services Delivery Time
� Increase Employees’ Satisfaction
� Improve Effectiveness of Services.
� Reduce Costs of Providing Services
� Reduce Lead time for Issuing a Business License
� Cost Reduction of Storing Information.
� Reduces Ink used
American Society for Quality
(ASQ).
The goal of the Good Works
Initiative is to transfer Quality
knowledge to not-for-profit,
community-based organizations.
American Society for Quality
(ASQ).
The goal of the Good Works
Initiative is to transfer Quality
knowledge to not-for-profit,
community-based organizations.
Public Sectors
Private Sectors
The public sector lagged the private
service sector in Six Sigma Implementation
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19.Samples of Six Sigma Implemented
projects in Education
� Improve Satisfaction of Professional Certificates Students.
� Increase Success Rate of Candidates.
� Increase Studies Effectiveness.
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Q&A