Module IntroductionModule IntroductionManaging in the International Managing in the International

Hospitality IndustryHospitality IndustryQuinn’s Becoming a Master ManagerQuinn’s Becoming a Master Manager

11 November 200811 November 2008

by

Sjoerd GehrelsCourse Leader

MA in International Hospitality Management

Module EssentialsModule Essentials

►8 Sessions8 Sessions►4-5 Visiting Lecturers (Managers from 4-5 Visiting Lecturers (Managers from

Dutch hospitality or related industries)Dutch hospitality or related industries)►Central frameworks: Competing Values Central frameworks: Competing Values

+ Organizational Change+ Organizational Change►Module assignment + presentationModule assignment + presentation►5 Credits5 Credits

SessionsSessions

►1: Introduction of module and 1: Introduction of module and

Competing Values Framework Competing Values Framework

(Becoming a Master Manager)(Becoming a Master Manager)

►2: Introduction of Organizational Culture 2: Introduction of Organizational Culture

Assessment Instrument (OCAI)Assessment Instrument (OCAI)

►3-7: Visiting lecturers – topic + workshop3-7: Visiting lecturers – topic + workshop

►8: Presentations of module assignment 8: Presentations of module assignment

Main Sources (Literature)Main Sources (Literature)

►Quinn, R.E., Faerman, S.R., Thompson, Quinn, R.E., Faerman, S.R., Thompson, M.P., McGrath, M.R. And St.Clair, L.S. M.P., McGrath, M.R. And St.Clair, L.S. (2007), (2007), Becoming a Master ManagerBecoming a Master Manager, 4th , 4th edition, New Jersey: John Wiley & Sonsedition, New Jersey: John Wiley & Sons

►Cameron, K.S. and Quinn, R.E. (2006), Cameron, K.S. and Quinn, R.E. (2006), Diagnosing and Changing Organizational Diagnosing and Changing Organizational CultureCulture, San Francisco: Jossey-Bass, San Francisco: Jossey-Bass

Visiting LecturersVisiting Lecturers

►Albert RouwendalAlbert Rouwendal: Director Movenpick : Director Movenpick Hotel AmsterdamHotel Amsterdam

►Dick KransDick Krans: Director of Human : Director of Human Resources Okura Hotel AmsterdamResources Okura Hotel Amsterdam

►Bram SpeelmanBram Speelman: Revenue Manager NH : Revenue Manager NH Hotels AmsterdamHotels Amsterdam

►Gijs-Jan SchusslerGijs-Jan Schussler: Senior Officer : Senior Officer Expertise Center Dutch Royal ForcesExpertise Center Dutch Royal Forces

►??????

Module AssignmentModule Assignment►Write a Personal Development Plan Write a Personal Development Plan

(PDP) for your future professional (PDP) for your future professional development related to the Competing development related to the Competing Values Questionnaire (CVQ)Values Questionnaire (CVQ)

►Expand on each role of the CVQ within Expand on each role of the CVQ within this PDP referring to other sources than this PDP referring to other sources than QuinnQuinn

►Employ in your assignment other Employ in your assignment other sources and the content of the visiting sources and the content of the visiting lectures/industry representativeslectures/industry representatives

AssessmentAssessment

1. Module assignment 1. Module assignment ►- written piece of work => 75% of total- written piece of work => 75% of total►- approximately 4000 words- approximately 4000 words

2. Presentation 2. Presentation ►- in last week of module => 25% of - in last week of module => 25% of

totaltotal►- 10 minutes maximum- 10 minutes maximum

Ration

al Goa

l Mod

el

Internal Process Model

Human

Rela

tions

Mod

el Open Systems Model

$

Mentor

Facilitator

Monitor

Coordinator Director

Producer

Broker

Innovator

1.Understanding self and others

2.Communicating effectively

3.Developing employees

1.Building teams2.Using participative decision making3.Managing conflict

1.Managing information through critical thinking2.Managing information overload3.Managing core processes

1.Managing projects

2.Designing work

3.Managing across functions

1.Developing and communicating a vision2.Setting goals and objectives3.Designing and organizing

1.Working productively2.Fostering a productive work environment3.Managing time and stress

1.Building and maintaining a power base2.Negotiating agreement and commitment3.Presenting ideas

1.Living with change2.Thinking creatively3.Managing change

Flexibility

Control

Internal External

Collaborate Create

Control

Compete

CommitmentMorale

ParticipationOpenness

Information managementDocumentation

StabilityControl

DirectionGoal clarity

ProductivityAccomplishment

GrowthResource acquisition

InnovationAdaptation

Personal Development Plan

Steps1. Analysis of current situation: Quinn web (in a

setting of 90º, 180°, 270° or preferably 360° measuring), previous experience + education

2. Defining the gap between current situation and desired situation (personal carreer/organisational needs

3. Formulating of learning/development needs

4. Objectives setting: S.M.A.R.T. and learning/development moments

5. Development assessment and restarting of the process

Analysis

Defining gap

Formulatinglearning needs

Objectives settings

Developmentassessment

Assignment for this sessionAssignment for this session

1.1. Individually find internet access (+ printer Individually find internet access (+ printer facility)facility)

2.2. Go to Go to www.wiley.com/college/quinn

3.3. Click: student companion siteClick: student companion site

4.4. Click: competing values skills surveysClick: competing values skills surveys

5.5. Enter the competing values skill survey and do Enter the competing values skill survey and do both the Competing Values Management both the Competing Values Management Practices Survey and the Competing Values Skills Practices Survey and the Competing Values Skills AssessmentAssessment

6.6. Print both outcomes and come back to class Print both outcomes and come back to class roomroom