Module 5, Lesson 2

•Effective Communication with Co-Workers• Nonverbal Communication

Effective Communication with Co-Workers

5 Steps

Make a conscious effort to minimize distractions. Look up from what you’re doing.

Concentrate on the sender.

Be attentive. Look directly at the speaker and give feedback. Use all the listening skills you’ve learned.

Listen for ideas.

Be prepared to draw conclusions from what you are hearing.

Give verbal feedback.

Paraphrase or summarize what you have heard; then allow your co-

worker to respond.

Control your emotions.

• Make a conscious effort to listen, even if the message is unpleasant.

• Control negative feelings you have toward the sender.

• Be sure facial expressions communicate understanding, acceptance, or confusion -- not hostility.

Nonverbal Communication

Important tool for communicating with co-workers

Space and Territory

The importance of personal space is affected by age, gender, status, and culture. Men maintain more distance than women. Age differences usually make differences in personal space needs.

Time

Beginning a job promptly indicates competence and implies that you know what to do and how to do it! Being tardy implies incompetence!

Body and Facial Movement

Body movements may convey a number of different messages. Facial expressions may convey more than your verbal message.

Voice

Research states that 93% of your attitude, as perceived by others, is conveyed by

your tone of voice and its intensity.

Physical Appearance

The initial visual impression influences a co-worker’s interest and willingness to

communicate with you.

Touch

Touch expresses sympathy, solidarity, or friendship. Touch can be misinterpreted depending on how well the communicators know one another and circumstances surrounding the message.

Effective Communication with Co-Workers/

Nonverbal Communication