Module 2

Supervisor Skills: Part I

Learning Objectives

Identify key strategies for promoting a wellness and recovery-oriented environment.

Demonstrate effective strengths-based feedback skills in supervision.

After Welcoming….

Key skills and responsibilitiesPromoting a recovery and wellness

environmentCommunicationFacilitating good use of supervision timeEvaluationsAddressing inclusion and integration issues

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Promoting a Recovery and Wellness Environment

Support and reinforce the use of recovery/wellness values in the workplace.

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Promoting a Recovery and Wellness Environment

Communicate the value of having peers/family members on the team

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Promoting a Recovery and Wellness Environment

Assist new employees in the transition from the role of client/family member to that of employee

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Promoting a Recovery and Wellness Environment

Promote wellness for the whole team

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Promoting a Recovery and Wellness Environment

Be clear about the difference between being a supervisor and being a clinician

Create opportunities for supervisor support

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Communication Skills

Clear and direct communicationProviding regular feedbackUsing a strengths-based approachListening well

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Communication Skills

Communicating with Clarity Besides verbal

instructions, use written tools to help organize time and structure workload

Organizational Tools

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Communication Skills

Match employees communication style needs, being aware of cultural differences

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Provide Regular Feedback

REGULAR. Scheduled supervision times vs. informal, on-the-fly supervision

Individualizing feedback and supervision style

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Guidelines for Effective Feedback

Make standards for work clear.Create a learning environment.Believe that your staff can learn, grow and change!Seek feedback for yourself (role model) as well as

giving it to your staff.Be specific.Know and recognize the strengths of your staff.

Supervising to Outcomes, Kansas University

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Exercise

Using a Strengths-Based Approach Identifying Strengths

in Employees

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Listening Well

Listening – the most basic of skills – is integral to supervision of consumer/family member staff as well.

Community-based work has unique challenges.

Good listening promotes a better understanding of the job tasks of consumer/family member employees.

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