module 15 helpful and not-so- helpful responses. verbal villains gazda and his associates (1991)...
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![Page 1: Module 15 Helpful and Not-So- Helpful Responses. Verbal Villains Gazda and his associates (1991) have identified several verbal villains that represent](https://reader036.vdocuments.us/reader036/viewer/2022081506/56649f355503460f94c52d60/html5/thumbnails/1.jpg)
Module 15
Helpful and Not-So-
Helpful Responses
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Verbal VillainsGazda and his associates (1991) have identified several verbal villains that represent ineffective communication styles.
- Gazda et al., 1991, pp. 50-55
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Detective
Tracks down the facts of the case by questioning the helpee about the details of what happened
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Magician
Tries to help by making the problem smaller or making it disappear
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Drill Sergeant
Tells the helpee what to do
Gives orders based on what he or she believes is necessary to solve the problem
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Tries to help by pointing out how the helpee caused the problem by his or her own actions
Hangman
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Employs proverbs and clichés in an effort to share his/her wisdom
Guru
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Prefers to use stories from his/her own past as a primary helping strategy
Historian
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Likes to help by assigning labels to people and problems
Sign Painter
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Is most comfortable providing emotional support and encouragement
Likes to maintain an optimistic point of view
Florist
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Helper Responses1.Detective
2.Magician
3.Drill Sergeant
4.Hangman
5.Guru
6.Historian
7.Sign Painter
8.Florist
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