module-1 meaning and concept of stakeholders. meaning of stakeholders stakeholders individuals and...
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MODULE-1
MEANING AND CONCEPT OF STAKEHOLDERS
Meaning of stakeholders
StakeholdersIndividuals and groups with a multitude of
interests, expectations, and demands as to what business should provide to society
Stakeholders
Stakeholders are groups or individuals with an interest in a business. Stakeholders may affect or be affected by the decisions of an organisation.
Examples of stakeholders include:• Owners/shareholders• Employees• Customers• Local community
Internal stakeholders
Internal stakeholders are those that can be considered to be part of an organisation.
The main internal stakeholders are:
• Shareholders/owners
• Employees
• Managers
Shareholders
Shareholders:
• own a part of a business
• do not get involved in the day-to-day running of the business
• have a right to vote at the company’s AGM
• receive a share of the profits – this is called a dividend
Shareholder interestsEach stakeholder group will have its own
expectations of the business.
Shareholders are likely to have an interest in:• Increased profits and hence dividends
through such things as:– Growth
– Enhanced reputation
– Greater efficiency
Employees
Employees:• are paid by a business to carry out given roles• are one of a company’s most important assets• help a business achieve its objectives• need a range of skills relevant to their job
roles e.g. teamwork and problem-solving
Employee interests
Employees are likely to expect:• fair pay• decent working conditions• job security
And maybe:• access to training for additional qualifications• a say in how the business is run
Managers
Managers:
• make decisions within an organisation
• are found at different levels within a business from supervisors and team leaders up to senior management
Manager interests
In addition to the usual employee interests, managers may expect to be able to make their own decisions and have the opportunity of promotion.
Stakeholder conflict
Conflict between the needs of stakeholder groups may occur, e.g. paying workers higher wages could result in lower dividends to shareholders.
External stakeholders
External stakeholders are outside an organisation.
The main external stakeholders are:
• Customers
• Government
• Suppliers
• The local community
Customer expectations
Customers are likely to expect such things as:• a product range that meets their needs• value for money• good quality products and customer service• a ready supply of goods and services
And possibly:• ecologically sound products
Government interests
The government has an interest in businesses because:• it receives taxes from business profits, employee
incomes and customer purchases• businesses provide jobs and therefore employment
levels and benefits payments are affected• the economy is dependent on the operations of
business• it has a range of legislation and regulations that
businesses must comply with
Supplier expectations
Suppliers may provide a range of services to
businesses, as well as raw materials and finished
goods.
Suppliers may expect:• to be paid in a timely fashion• to receive regular orders
Local community
The local community may have expectations about a
company regarding:• the availability of jobs• the level of pollution and congestion created• the support provided by a business
regarding community projects and concerns
Business expectations of stakeholders
Different stakeholders have their own interests and
expectations of a organisation, however, the business
will also have expectations of the stakeholders e.g.
Suppliers may be expected to comply with ethical and
environmental guidelines set down by the business.
Stakeholder conflict
Conflict between the needs of stakeholder groups may
occur e.g. the government may want to increase VAT
on the products sold by a business, which may lead to
higher prices for customers.
Stakeholder conflict
• Different stakeholder groups have different priorities– Shareholders require profits for their
dividends; customers want good prices – Training and development incurs costs;
what are potential drawbacks of not training employees?
– Investment in ‘green’ energy sources may be expensive but provide longer-term value
Benefits of a stakeholder focus
• ‘Valuing People’ means:– Employees are
encouraged, involved and motivated
– Improved efficiency, cost-effectiveness, satisfied customers
– Customers are listened to so products and services meet their needs
• Community activity makes a difference to societies around the world– Demonstrates Reed
Elsevier’s ethical stance
– Attractive to investors and potential employees
Principles of Stakeholder Management• Acknowledge • Monitor• Listen• Communicate• Adopt• Recognize• Work• Avoid• Acknowledge conflict
Principles of Stakeholder Management
Business Environment
• External environment– Societal ( macro ), influence the entire
businesses in the same way and magnitude
– Stakeholders, do not influence the business in the same way and magnitude
• Internal environment
Internal Environment
Identify strength and weaknesses for responding to the external environment
• Corporate Structure– The way of the corporation is organized in term
of authority, work and information flow, communication
• Corporate Culture– The collection of beliefs, expectation and
value, shared by its members– Produce norms that shape the behavior of
employees• Corporate Value
– Explain the action taken with respect to an issue
• Corporate Resources
External Environment
Identify opportunities and threats for survival and future success
BusinessFirm
Economic
Politic Social
Technology
•Interest rate•Unemployment•Inflation,GNP•Poverty Rate, etc
•Demographic•Life style•Population Growth•Age Distribution•Social Value, etc
•Political relationship, processes, changes
•Stability of Government •Regulation & Legal aspect
•Social Value, etc
•Product & Process•Innovation
•Scientific Discovery•Etc
Legal factors affecting business environment
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Legal Environment of Business• Every aspect of business is regulated by law in India. Legal system of a country
has a profound impact on decisions concerning both investment and operations in business as it touches the very existence and legality of business firms. Hence legal environment plays a vital role in business.
The broad areas covered by business legislation include: - • industrial licensing, company formation, factory administration, industrial
disputes, payment of wages, trade unionism, monopoly control, forex regulation, shops and establishment, product counterfeiting, gray markets, taxes etc.
• Industrial development and regulation – licensing and registration of industries; prices and output regulation, mergers, acquisitions and takeovers, location of industries;
• Forex management• Consumer protection – covering consumer rights, consumer disputes, complaints
and grievance redressal system;
Essential commodities – their supplies, prices, and qualityWeights, measures and packaging – standard units, packaging norms, declarations and inspection.Patents & copyrights– application procedure, life of a patent, rights of patent / copyright owners, infringement of patents / copyrights, claim procedure and settlement;
Labour – employment norms / rules, employee insurance, payment of wages / salaries, bonuses / gratuity / PF, disciplinary matters, disputes;
Changes in legal environment are caused by legislative changes / amendments / and introduction of new laws. Business firms are also affected by the speed with which justice is delivered. Professionally managed companies give importance to
legal conformity in their business operations.
Political factors
• Political environment refers to the influence exerted by the three political institutions: legislature, executive and judiciary in shaping, directing, developing and controlling business activities.
• A stable and dynamic political environment is prerequisite for the growth of business.
• Type of political system and its attitude towards business also matters a lot. The philosophy and approach of political party in power substantially influences the business environment.
• Businesses have several risks associated with the political scenario:
Confiscation, Expropriation, Nationalization, Domestication, General Instability risk, Operation risk, Transfer risk.
The risk is higher in absolutist, command economies. And also in countries passing through economic, social or political crises. 29
1. Consfication: when government forcibly possess ownership of a property without compensation.
2. Expropriation: forcible possession of ownership by the govt. followed by some compensation, which may not equal to market value of the property.
3. Nationalisation: Also a compulsive process of transfer of ownership and operations from private to public (govt.) hand. Compensation more rational. E.g. nationalisation of commercial banks in India in 1969.
4. Domestication: when a foreign company is made to transfer, fully or partly, ownership and control of its domestic affiliate to domestic nationals. In India under FERA (1973) the MNCs were forced to dilute 40 % of their equity in their Indian affiliates to Indian public / institutions.
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1. General Instability Risk: uncertainty with regard to the viability of the existing political system.
2. Operation risk: The risk arising from the possibility that the govt. might in future restrict the operations of the firm in marketing, finance, production, or in certain geographical locations.
3. Transfer risk: It arises from the possibility of any future act of the govt. by which it restricts transactions or transfer of funds or profits between subsidiaries of a firm or from a subsidiary to the parent company. The risk is more prominent in cases where the subsidiary and its parent are located in different countries.
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