modernizing l&d: part 3 – the real case studies: organizations that are seeing huge returns...

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Modernizing L&D: Part 3 Organiza5ons that are seeing huge returns from modernizing corporate learning

Carol Leaman CEO Axonify November 2, 2017

Drives measureable business outcomes Leverages brain science

Social and collabora5ve

Familiar and modern

Con5nuous, everyday

Personalized and adap5ve

Available where and when they want it

Mo5va5ng and engaging

Matches format to message

PART 1: Essen5al principles for modernizing learning

Framework Tac?cs Experience

PART 2: Prac5cal HOW TO’s for evolving corporate learning

PART 3: Real modernizing learning case studies

A.  Tracking learning through from knowledge to business results

B.  Leveraging how the brain works to maximize reten5on

C.  Engaging learners through both push and pull D.  Providing learning that is con5nuous and personalized E.  ASrac5ng high voluntary par5cipa5on from learners

A POLL: A Modern Approach…

Introducing 6 organiza5ons who have successfully transformed their L&D prac5ces

Retailer Grocer Logis?cs

Call Center Financial Ins?tu?on Pharma Sales

Their learning teams were

business

connected.

What do they have in common?

13

As an organiza5on they have a cultural desire to be the best.


14

They share an understanding that employee knowledge and engagement are cri5cal to their success.


15

They have a desire to go beyond typical learning measurement and obtain boSom-‐line, business results.


16

They leverage

Axonify to

modernize their

learning ecosystem.


17

Before going into the case studies, let’s look at what a modern learning plaYorm looks like.

Star?ng with the end in mind

CONTENT KNOW DO OUTCOMES

• Retrieval Prac?ce

• Spacing Effect • Confidence-‐Based Learning

Axonify Learning Model ™

• Casual Gameplay

• Dozens of Game Mechanics

• Personalized Daily Training

• Builds and Sustains Knowledge and Behavior

Brain Science

Adap%ve Microlearning Gamifica%on

Fuel your people + Power your organization | 21!!

Ladder Safety

At Home’s Modernizing Theme: Transforma5on

36

AT HOME

Home décor retailer with more than 3,000 associates and 100 stores across 28 states in the US. In 2014 they were tasked with transforming itself.

Valerie knew she needed to take a fresh approach to employee training that would align with and support the company’s modern transforma5on.

To be the best of the best, all employees – from store associate to store director – needed to be armed with the informa5on for them to be high performers to drive profitability and growth?

Valerie Davisson Chief People Officer

“The LMS is like shoes that don’t fit. I wouldn’t go and buy shoes that don’t fit, no ma=er how nice the shoes are. So, the LMS doesn’t fit. It doesn’t strategically fit

our business model.”

Valerie Davisson

Chief People Officer

Daily learning around safety, customer service, leadership, company mission, values and more.

92%+ voluntary par5cipa5on

RESULTS

•  Increase in sales •  36% reduc5on in safety incidents

•  90% reduc5on in onboarding 5me

•  Faster compliance (78% of employees completed annual PCI training within 2 weeks)

Walmart Logis5cs’ Modernizing Theme: Cultural Excellence

42

Walmart Logis5cs

150 distribu5on centers across the US with 75,000 associates.

In 2012, Walmart Logis5cs decided to raise the bar with their Safety Awareness Program and take a more modernized approach to training.

The Walmart Logis5cs leaders knew that the best way to reduce safety incidents and to embed a world-‐class safety culture was to do something radically different than the tradi5onal.

Walmart Logis5cs

•  Appeals to mul5-‐genera5onal workforce

•  Reinforces safe work prac5ces con5nually

•  Tracks behaviors

•  Take training during down5me at their charging sta5ons

RESULTS •  12% decrease in medical incidents and 30% reduc5on in lost 5me injuries (2012 pre-‐launch 6-‐month pilot results)

•  91% par5cipa5on rates •  96% of behavior observa5ons have been posi5ve, meaning employees are applying their knowledge

•  “Have you Axonified today?”

MCAP Modernizing Theme: Customer Service Excellence

47

MCAP

One of Canada’s largest independent mortgage financing companies with more than $56 billion in assets under administra5on.

Busy contact center.

MCAP

Call center agents were struggling with having the knowledge they needed to answer ques5ons quickly and correctly on the phone.

Had to pull agents off the phone for regular training and cer5fica5on.

RESULTS

•  90% voluntary par5cipa5on

•  21% knowledge lim •  20% reduc5on in escala5ons

•  86% quality ra5ng

Shelly Woodley Associate Director,

Training & CC Projects

“Having informa-on available at the moment is essen-al if you really want to start asking some great ques-ons, open up new perspec-ves and recognize and get ahead of a problem. We knew we needed to find a proac-ve way to address areas where employees were struggling to avoid issues that were resul-ng in escala-ons.”

John Hancock Modernizing Theme: Reduce Risk

52

John Hancock Were looking to:

•  Ensure that their mutual fund reps are remembering cri5cal informa5on around their complex product porYolio

•  Reduce risk by moving beyond “check the box” compliance

•  Take a daily pulse of their sales team

RESULTS

•  Direct correla5on between par5cipa5on on Axonify and performance – those who par5cipate more, make fewer errors

•  Voluntary par5cipa5on = 89%

John Hancock “Our mutual fund business has grown significantly over the past few years, along with increasing product complexity. Axonify has been a catalyst in our learning transformaQon efforts.”

Charles Rizzo CFO & SVP John Hancock Group of Funds

Ethicon Modernizing Theme: Increase Sales

56

Ethicon

Leveraging Axonify to boost rep confidence and increase sales by helping them remember high volumes of product informa5on and keep abreast of ongoing changes to healthcare policies.

RESULTS

•  90%+ par5cipa5on •  49% knowledge increase •  50% confidence increase •  81% prefer Axonify learning method

•  79% state that it makes them more knowledgeable

Ethicon ”Axonify allows us to balance the need to learn with the need to sell. We leverage Axonify to drive our company’s current strategy by keeping the sales force engaged with Ethicon’s most criQcal products on a daily basis.”

John Knoble Director of Commercial Learning

Ethicon ”Axonify helps me feel more comfortable when I’m speaking with surgeons. I can remember informaQon about the anatomy, so I can ask intelligent quesQons when I’m in surgeries…it just breeds confidence.”

Fred Argo Execu5ve Sales Rep and Territory Account Leader for Surgical Care

Northgate Market Modernizing Theme: Aggressive Growth Strategy

61

Northgate Market Premier southern California supermarket with 41 high-‐volume stores and over 6,000 employees.

Modernized to support their aggressive growth strategy, as well as help them reduce their high shrink rates.

RESULTS

•  $585k in savings within 12 months due to a reduc5on in safety incidents

•  90% par5cipa5on •  3-‐week decrease in onboarding 5me

•  Up to 18% growth in knowledge

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modernizing l&d: part 3 – the real case studies: organizations that are seeing huge returns...

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