models for liaison services
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Models for Liaison ServicesASERL Summertime Summit
August 6, 2013Atlanta, GA
Kathryn CroweUniversity of North Carolina at
Greensboro
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UNCG Liaison Reorganization
• Changing roles and priorities of liaisons
• Task Force charged to examine responsibilities and provide recommendations for new organizational structure
• Benchmarked other academic libraries
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Benchmarking key findings
• Many libraries have decentralized model• Most have a collections department• A few have teams• Some have formally prioritized liaison
responsibilities and made engagement the top priority
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Utah StateDecentralized subject teams with functional coordinators
Shifting from focus on collection development
Subject librarians meet monthly
Subject teams a few times a year
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Utah StateSubject Librarian Advisory Committee replaced former Collection Development Advisory Council
Discusses major policies
Still some uncertainty since subject librarians report to many different departments
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VillanovaCreated “Academic Integration” Department with 7 liaison teams, a department head, functional coordinators and support staff.
Most teams have 3 or 4 members with a coordinator
Most departments still have a liaison
Functional coordinators work with department coordinator to set goals, plan meetings & workshops and assist each subject team.
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Johns HopkinsAcademic Liaisons Department (AL) that includes collections, reference, research consultations and instruction
Not all liaisons in this department; many in Scholarly Resources and Special Collections (SRSC)
AL Monthly meetings on instruction and research support. SRSC also attends these
Have functional teams but not subject teams
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Department Head
UNCG liaison department
Instruction Coordinator
AD for Collections & Scholarly
Communications
The leadershipteam, along with the
3 subject team coordinators
Humanities Team
Social Science Team
Natural Science Team
Staff & student worker support
AD for Public
Services
Reference Desk Coordinator
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Instruction Team
Functional teams:Composed of liaisons from each subject team plus other librarians & staff
Social Science Team
Humanities Team
Natural Science Team
Reference Desk Team
Collections Team
Scholarly Communications
Team
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Open Access and Scholarly Communications at UNCG
• Faculty Senate Scholarly Communications Committee since 2007
• NCDOCKS Institutional Repository since 2008• Open Journal Systems support• Fund for author fees• Libraries’ faculty adopted OA policy• Member of SPARC and CNI
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And moving forward…
• New AD for Collections and Scholarly Communication
• Scholarly Communications functional team• Training and support for liaisons to work with
faculty• Continued programming
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Data Management at UNCG
• Focus on staff training and education• Faculty survey• ODUM/NCDOCKS• New position for support
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Discussion questions
• What’s your library doing for DM & OA staffing? (Is there anything new under the sun?)
• What’s exciting about DM/OA for staff?
• What’s worrisome?• Have you created new positions or realigned
positions for DM/OA?
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More discussion questions
• What do you think about the idea that we shouldn’t worry about offering DM/OA consultations (after all, not everyone at a university uses reference desk services)?
• What future programming is needed?