modelo de reporte rc telefonica final

8/7/2019 Modelo de Reporte Rc Telefonica Final

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Telefnica S.A.Corporate Sustainability Officer

Reporting ModelTelefonica


GRI Online Meeting, March 2011


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ContentsCR Report as a value creation tool for stakeholdersTelefonica:18 countries and a sole strategyThe bet for integration in Telefonica: the three blocks

The intersectorial approachThe sectorial approachThe local approach: two examples

Conclusions

01

02

03

04


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ContentsCR Report as a value creation tool for stakeholdersTelefonica:18 countries and a sole strategy

The bet for integration in Telefonica: the three blocks

The intersectorial approach

The sectorial approach

The local approach: two examples

Conclusions

01

02

03

04


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What is the challenge for our CR Report?

NGOs

Media

Customers

Regulators

Employees

Stakeholders

Investors Local

Sectorial

Global

Value

creation

01facing the gap between stakeholders and company, bringing the value

of the company to the attention of all its stakeholders


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Main objective: to improve the trust of the marketMore than 80 investors do demand from the SEC transparency in the

Sustainability Report

To standardize the publication of information on sustainability (companies report annually on acomprehensive set of sustainability indicators comprised of both universally applicable andindustry-specific components. To ensure consistent reporting, we would like Issuers to adhere tothe highest reporting level of the current version of the Global Reporting Initiative (GRI)guidelines based on GRI guidelines G3)

Relevant or material (This would give companies guidance on reporting in general andparticularly on emerging issues that GRI might not directly address.)

01


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ContentsCR Report as a value creation tool for stakeholders

Telefonica:18 countries and a sole strategyThe bet for integration in Telefonica: the three blocks




Conclusions

01

02

03

04


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The annual CR Report is the best presentation of the differentCR activities carried out, bringing the value of the company toall its stakeholders02


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Last year 18 reports were published, all of

them with different levels of assuranceaccording to the stage of development of CR ineach country

All of them present the same CR strategy

that Telefonica implements in 18 different countrieswith a commitment of transparency and assurance

02

AA 1000 PrinciplesInclusivity

Materiality

Responsiveness

The company identifies itsstakeholders and their importance

the company knows what itsimportant for its stakehlders

The company comunicatecoherent responses to all the

identified materiality issues


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Telefonica:18 countries and a sole strategy

The bet for integration in Telefonica: the three blocksThe intersectorial approachThe sectorial approachThe local approach: two examples

Conclusions

01

02

03

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Telefonica bets for an integrated approach for theReport

Set of common requirements, comparable.

+

Relevant issues for Telco. MATERIALITY MATRIX

+

Local materiality for the Company/ Intersectorialmateriality

CHAPTER 1:

CHAPTER 2:

CHAPTER 3:

INTERSECTORIAL

SECTORIAL

LOCAL

03


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Keeping an intersectorial approach which allows forcomparability and improves transparency, as well asreflecting the improvements in the managementmaintaining the spirit of a progressive report.

Set of common requirements, comparable.

+

Chapter 1: The Intersectorial approach03


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Labour standardsPples. 3-6

EnvironmentalPples. 7-9

CorruptionPple. 10

Human RightsPples. 1-2

HR1, HR2, HR3, HR4, HR6,HR7 SO3, SO4

LA4, LA5, LA6, LA7, LA8, LA9,LA10, LA11, LA12, LA13,

PR1, PR2, IO3, HR1, HR2, HR5,HR6, HR7, EC5 3

EC2, EN2, EN3, EN4, EN5, EN6, EN7,

EN8, EN12, EN14, EN16, EN17,EN18, EN21, EN22, EN23, EN26,EN27, EN28, EN29, EN30, IO7, IO8,PA8, PA11, SO05

HR3, HR4, SO2, SO3,SO4, SO5, SO6

1. Businesses should support and respect the protection ofinternationally proclaimed human rights.

2. Businesses should make sure they are not complicit in humanrights abuses

3. Businesses should uphold the freedom of association and theeffective recognition of the right to collective bargaining

4. Businesses should uphold the elimination of all forms of forcedand compulsory labour.

5. Businesses should uphold the effective abolition of child labour.

6. Businesses should uphold the elimination of discrimination inrespect of employment and occupation.

7. Businesses should support a precautionary approach toenvironmental challenges

8. Businesses should undertake initiatives to promote greater

environmental responsibility9. Businesses should encourage the development and diffusion of

environmentally friendly technologies.

10. Businesses should work against corruption in all its forms,including extortion and bribery

+

Chapter 1: crossing Principles with indicators03


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Relevant issues for Telco. MATERIALITY MATRIX

+

Chapter 2: the sectorial approach03

Providing a response to the principles of inclusiveness (identifying thestakeholders and evaluation for Telefonica), of materiality (learning what is

important to our stakeholders and what is important for Telefnica) and lastlythe concept of the response (that is, providing a response to each materialissue which is identified). All of this constitutes the assurance described inthe AA1000 standard.

Maintaining the adaptation of the report to the GRI Sustainability ReportingGuidelines 3.0 G3

Analysis of materiality at both Corporate and OBs levels (stakeholders

dialogue).


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Employee Relations

Supply Chain

Integrity &Transparency

Customers

Use of ICTs

Relations with theCommunity,Governments andRegulators

Access to ICTs

Environment &Climate Chance

Purchasing system

Security &Health

Impact on strategy

Impactonin

terestGroups

Commitmentin payingsuppliers

Intellectualproperty

CorporateGovernance

Suppliertraining

Security &Risk on line

Responsibleonlinepresence

Pensionplans

Attracting andretaining talent

Response capacitywith naturaldisasters

Responsible

advertising

PrivacyResourceconsumption

Corruption &bribes

Responsiblepurchases

JobcreationCommunity

investments

Flexibleworking

Environmental andperformance compliance

Freedom of

association

Prices andtariffs

Energy efficiency

Availability and

service quality

ICT efficiency

Digital inclusionBusinessprinciples

Data

protectionChild protection

Diversity +

Chapter 2: Materiality03


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CR Strategy at TelefonicaManagement Risk1. Diversity2. Health and Safety3. Integrity4. Privacy and data protection5. Responsibility in the supply chain6. Protection of children7. Responsible advertising8. Electromagnetic fields9. Environmental managementManagement of Opportunities1. Access to ICT2. Digital inclusion3. Green ICTSTAKEHOLDER ENGAGEMENT

the advances being made on corporateresponsibility/sustainability issues at Telefonica.

.Bussines Principles Offices.Unidad Responsables ProyectosAnalysis of materiality atboth Corporate and OBs levels

Building sustainable relationships withstakeholders1. Building sustainable relationships withour professionals2. Building sustainable relationships withthe Community3. Building sustainable relationships withthe Community4. Building sustainable relationships withour suppliers5. Building sustainable relationships withthe Regulators

.

Chapter 2: Index03


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1. Diversity (EC07, LA13, LA14)

2. Health & Safety (LA06, LA09, IO03

3. Integrity (EC04, HR01, HR03, HR04, HR07, HR08, HR09, SO02, SO03, SO04,SO05, SO06, SO08)

4. Privacy & Data protection (PR08, TA05)

5. Responsibility in the Supply Chain (EC06, HR02)

6. Protection of children (HR06)

7. Responsible advertising (PR04, PR06, PA10)

8. Electromagnetic fields (IO04, IO05, IO06, IO07, PA08, PA09)

9. Environmental management (EC02, EN01, EN02, EN03, EN04, EN05,EN06, EN07, EN08, EN12, EN13, EN14, EN16, EN17, EN18, EN19, EN22, EN23,EN24, EN30)

Management Risks

1. Access to ICT (EC08, PA01, PA05, PA06)

2. Digital inclusion (IO01, PA02, PA03, PA07)

3. Green ICTs (EN06, EN25, EN27, EN29, IO08, PA11)

Management Opportunities

1. Dialog 2.0

2. Dialog roundtables

Stakeholders engagement

Chapter 2: crossing the strategy with materiality (I)03

Crossing with theBusiness PrinciplesOffices and ProjectManagementDepartments

Relate the advancesbeen made oncorporateresponsibility /

sustainability issuesat Telefonica


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Telefnica S.A.Corporate Sustainability Officer 17

To position Telefnica internally and externally as a company thatunderstands diversity as a management tool.

Business Principles Offices + H&S Department

DESCRIPCIN DELPROYECTO

OBJETIVOS

LDER DELPROYECTO

GOALS

AREA LEADER

BUSINESSPRINCIPLE

GRI

Human Rights Observance of Law

Management Risk: Diversity

GRI INDICATORSRotation index

Number of women

Number of women in senior management

Directors

Number of employees with disabilities

Average age of staff


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To have a common prevention policy in all the company businesses..

Business Principles Offices + H&S Department


OBJETIVOS

GOALS

GRIGRI INDICATORSInjury rate

Occupational disease rate

Lost day rate

Absentee rate

Fatality rate

Management Risk: Health and Safety

LDER DELPROYECTO

AREA LEADER

BUSINESSPRINCIPLE

Human Rights Observance of Law Health & Safety


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To have a general procurement process for the whole group includingsustainability aspects.

Business Principles Offices + Suppliers


OBJETIVOS

GOALS

GRI

Responsibility in the supplier chain We require our suppliers to apply similar principles inrunning their businesses to our own business principles; and we require them to complywith the law.

Management Risk: Responsibility in the Supply Chain

GRI INDICATORSNumber of awarded suppliersNumber of audited suppliers

Purchase volume

Purchase volume locally awarded

Total number of suppliersNON GRI INDICATORSSatisfaction Global Index of suppliers

NO GRI

LDER DELPROYECTO

AREA LEADER

BUSINESSPRINCIPLE


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To encourage Corporate Governance Policies to guarantee the integrityof Telfnica`s activities.

Bussines Principles Offices

DESCRIPCIN DELPROYECTOGOALS

GRI

Integrity

Management Risk: : Integrity

GRI INDICATORSPercentage of employees trained in Business Principles

Incidents registered through confidential help facility related to corruption incidents

Incidents registered through confidential help facility related to discrimination incidents

Number of staff dismissed due to breach of our Business Principles

LDER DELPROYECTO

AREA LEADER

BUSINESSPRINCIPLE


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To generate confidence on the digital society. To assure income increase fromthe digital society . To foster measures that guarantee protection of personaldata at Telefonica`s companies.

Business Principles Offices + Legal Department


GOALS

GRI

Honesty and Confidence

Management Risk: Privacy and Data Protection

GRI INDICATORSTotal numberof substantiated complaints regarding breaches of customer privacyand losses of customer data

LDER DELPROYECTO

AREA LEADER

BUSINESSPRINCIPLE


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To assure that all the company marketing activities for commercial orinstitutional objectives, meet and are coherent with the business principles ofTelefnica..

Business Principles Offices + Marketing Deparments+ Legal


GOALS

GRI

Integrity and Trust - Human Rights Observance of Law

Management Risk: Responsible Marketing

GRI INDICATORSTotal number of incidents resulting from breaches of regulations onmarketing communications, including advertising, promotion andsponsorship.

LDER DELPROYECTO

AREA LEADER

BUSINESSPRINCIPLE


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To implement the Global Environmental Management System an EnvironmentalPerformance Index (ICA) to assess Telefnica`s business environmentalperformance.

Business Principles Offices + Environment Department


OBJETIVOS

LDER DELPROYECTO

GOALS

LIDER AREA

PRINCIPIO DEACTUACIN

PRINCIPIO DEACTUACIN

GRI

Environment and Sustainability Development

Management Risk: Environmental Management

GRI INDICATORSRevenues generated from Waste

Waste management expenses

Environmental impact assessments investment

Electromagnetic fields measurements investments

Visual impact works investments

Noise impact works investmentsEnvironmental maintenance expenses

Other environmental expenses

Environmental investments to compliance with legal requirements


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1. Strategy and policy

2. Figures and KPIs (EC03, EC07, LA02, LA02,LA03,LA04,LA05, LA07, LA13, LA14)

3. Attracting and retaining talent (HR03,LA10,LA11, LA12)

4. Freedom of association (HR05, HR06)

with our professionals

1. Structure of customer base

2. Customer experience programs (PR05, PA10)

3. Customer Satisfaction Index (PR05)4. Products & service quality (IO03, PA03, PA11, PR01, PR02)

5. Response capacity with natural disasters (PA06)

with customers

1. Economic impact (EC01, EC02, EC04, EC06, EC09)

2. Universal Service (EC08, IO02)

3. Social action (SO01)

4. Knowledge and education (SO01)

5. Innovation and technology (IO01, PA01, PA04)

with Society

Chapter 2: crossing the strategy with materiality (II)03

1. Strategy and policy2. Figures and KPIs (EC06, HR02)

3. Impact on Telefonicas activities (PR08)

with our suppliers

1. Competitive context (PR01, PE2, PR03, PR04,SO07)

2. Regulatory context (PR07, PR08,PR09)

with regulators

Building sustainablerelations with


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Chapter 3: The local approach03


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Telefonica:18 countries and a sole strategy

The bet for integration in Telefonica: the three blocks




Conclusions

01

02

03

04


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Conclusions04The 3 Blocks Reporting Model:

provides comparable and relevant information foroverall sector and inter-sector comparability, sectoralrelevance or materiality, and adaptation to localrequirements.

incorporate the requirements most demanded by theinvestment community and the existing global trends,

which seek to make the report the cornerstone oftransparency and reliability.


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modelo de reporte rc telefonica final

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