Modeling and Benchmarking Supply Chain Leadership

“Leadership is not taught. It is modeled.”

-Dr. Emily Taylor, former Dean of Women at the University of Kansas

Leaders must never make the

mistake of believing that they lead

a company, department, or unit.

What they lead are the individuals

that make up the enterprise.

What is Leadership?

Leadership is influencing people—by providing purpose, direction, and motivation—while meeting the needs of the customer and improving the organization.

What are the Cornerstones for the New Normal Leadership?

• People

• Benchmarking

• Training

• Modeling

Leadership and Supply ChainsBottom Line Upfront

• Focus on people, not systems

• You can achieve operational excellence through the effective use of leadership!

• The difference between good and great is leadership!

• It is all about the people! And getting them to do their best!!!

• You can create your own supply chain excellence!!

Who is a Supply Chain Leader

• C-Level?

• Directors?

Who is a Leader?

• Cherokee

• Parents

• Toxic Leadership

• Good leadership

• Bad leadership

• No leadership

Motivational Dysfunction and Leadership

• What is motivational dysfunction?

• What are the symptoms?

• What are the cures?

What is Leadership?

Leadership is influencing people—by providing purpose, direction, and motivation—while meeting the needs of the customer and improving the organization.

“Leadership must be demonstrated, not announced.”

—Fran Tarkenton

What Leadership is Not

• Arrogance

• Ego

• It is not about your career

• It is not about telling people what to do—it is about inspiring them to do their best!

“I can’t wait to be a leader so I can tell people what to do.”

Attributes of a World Class Leader—LEADERSHIP®

• Loyalty/Respect• Ethics/Honesty• A3 - Attitude/Aptitude/Accountability• D4—Devotion, Dedication, Determination, Discipline• E4 - Employee Retention/ Employee Recognition/

Example/Expectations/Enthusiasm• R2 - Responsibility/Reliability• S3 - Self Confidence/Self Knowledge and Self

Development• H5—Humor/Humility/Heart/Happiness/Health• I4—Integrity/Inspiration/Initiative/Interest in Employees• P4—Professional Pride, Perseverance, Passion, People

Loyalty

• Up and down the chain

• Cannot be bought as it was in the days of Sun Tzu and in the Napoleonic Wars

• United States Professional Sports

• Genuine and sincere

Respect

• Personal

• Professional

• Top Down

• Bottom Up

“You have to give respect in order

to get respect!

“Respect means taking everything

people say to you seriously.”

Ethics

• There is no right way to do a wrong thing

• What is ethical behavior? If you have to ask it probably is not ethical

• If it does not feel right—it probably isn’t

Honesty

“Always tell the truth, and if that is not possible, tell

the truth anyway.” —Buck O’Neil,

player, manager, Negro Leagues

Baseball, first Black to Coach in

Major League Baseball in America

Attitude/Aptitude/Accountability

• Your attitude sets the standard for the organization

• Sam Walton Wal-Mart founder

• Enthusiasm—is it contagious? What about negativity? Dr. Norman Vincent Peale

Devotion

• To corporate family, to workers, to personal family, and to doing the right thing.

• You are never too old to hug and kiss those that you love! Balance your professional and personal life!

Dedication

• Dedication to doing what is right

• Dedication to taking care of your employees

• Dedication to accomplishing the mission

Determination

• Persistency

• Are you easily discouraged

• Setting and achieving goals = Specific, Measurable, Achievable, Realistic, Time based (SMART)

Discipline

• Standards lead to habits, habits lead to discipline, and with discipline—all things are possible

• By holding yourself to high standards, you can achieve your goals

• Handling the problem employee

• Setting new standards

Employee Recognition/Retention

• What does it cost to catch someone doing something right?

• How far does a pat on the back go?

• Your leadership impacts your employee retention rates!

Employee Retention

• leadership and retention

• Covey: Seek first to understand and then be understood.

Example

• Who is watching you?

• Who is impacted by your actions?

• Are you a good example or a bad example?

• What example are you setting for your employees to emulate?

Expectations/Equality/Enthusiasm

• What are the expectations of your boss; your employees?

• What is equality and why is it important?

• Norman Vincent Peale

Responsibility/Reliability

• A leader accepts responsibility for his/her actions

• A leader accepts responsibility for the decisions of the boss

• A leader accepts responsibility for the actions of his/her employees but …… passes on the credit to them for the success of the mission

• Reliability – saying and doing

Self-Confidence

• Not arrogance

• Confident, competent

Self Confidence + Competency = Quality

Self-Knowledge/Self Development

• “Know yourself and know your enemy and in 100 battles you will be successful.” Sun Tzu

• Know your strengths and your weaknesses – personal SWOT analysis

• Self development—never stop learning

Humor

• Never take yourself so seriously that you cannot laugh at yourself

• It is not a crime to laugh and have fun in the workplace

• It is not against the law to smile and enjoy your job

Heart

• Heart Beats

• Heart—“The Replacements”

Humility

• Put the ego away

• Ties to respect

Health

• Corporate

• Business sector

• Personal

Inspiration

• Why?

• Who?

• When?

Integrity/Initiative

• Integrity cannot be compromised

• Without integrity there is no way to effectively lead—when you compromise your integrity, you have compromised your ability to lead anyone

• Initiative

Professional Pride/Perseverance

• It is a leader’s responsibility to develop personal pride in himself/herself as well as in subordinates

• Are you willing to put your name on the product?

• How easy are you discouraged?

Passion

• For accomplishing the mission

• For improving the company

• For your job

• Passion for people!

People

• Without people there is no leadership

• Regardless of what business you think you are in—you are in the people business!

What does this do for us

• Leadership helps to provide vision and visibility

• See First

• Act First

• Decisively engage the customers

• Set the standards for success

Attributes of a World Class Leader—LEADERSHIP®

• Loyalty/Respect• Ethics/Honesty• A3 - Attitude/Aptitude/Accountability• D4—Devotion, Dedication, Determination, Discipline• E4 - Employee Retention/ Employee Recognition/

Example/Expectations/Enthusiasm• R2 - Responsibility/Reliability• S3 - Self Confidence/Self Knowledge and Self

Development• H5—Humor/Humility/Heart/Happiness/Health• I4—Integrity/Inspiration/Initiative/Interest in Employees• P4—Professional Pride, Perseverance, Passion, People

Final Thought

“A life is not important except in

the impact it has on others’ lives.”—Jackie Robinson

What are you doing to positively

impact the lives of others?

The Leader’s Scorecard

• Scorecards and box scores

• Who are your leadership customers?

• What metrics measure leadership?

• How do you measure up?

Leadership Metrics for Benchmarking

• Employee Retention – leading for the future not just the recession

• Employee Morale – what is it and how do you measure it? General Ridgeway

• Employee productivity – is it more than output/input?

• The “Climate of Command” survey – what and why? Simply a military tool? Punctuality – part of the climate? Do people want to work in my department/section/company?

Benchmarking (Cont)

• Promotion Rates – internal and external• On time delivery• Perfect Order Fulfillment – “too hard to do?”• Employee courtesy• Employee burnout• Distribution Center Cleanliness• Customer Retention Rates• Employee Recognition• Employee Pride

Benchmark Score 1-10

Employee Retention

Employee Morale

Employee Productivity >120 Good But Still Room for Improvement

Climate of Command 100-120 may need additional leadership

Promotion Rates training

On time Delivery <100 may want to bring in formal leadership

Perfect Order Fulfillment training programs

Employee Courtesy

Employee Burnout

DC Cleanliness

Customer Retention Rates

Employee Recognition

Dedicated Training

Employee Pride

Routines

Leading from the Front

More Scorecards and Benchmarks

• Honesty

• Integrity

• Ethics

• Respect