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The Acas

Model Workplace


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Acas can help with your

employment relations needsEvery year Acas helps employers and employees from thousandsof workplaces. That means we keep right up to date with todaysemployment relations issues such as discipline and grievancehandling, preventing discrimination and communicating effectivelyin workplaces. Make the most of our practical experience foryour organisation find out what we can do for you.

We informWe answer your questions, give you the facts you need and talk throughyour options. You can then make informed decisions. Contact us to keepon top of what employment rights legislation means in practice beforeit gets on top of you. Call our helpline 08457 47 47 47 or visit our websitewww.acas.org.uk.

We advise and guideWe give you practical know-how on setting up and keeping goodrelations in your organisation. Look at our publications on the website

or ask our helpline to put you in touch with your local Acas adviser.Our Equality Direct helpline 08456 00 34 44 advises on equality issues,such as discrimination.

We trainFrom a two-hour session on the key points of new legislation oremploying people to courses specially designed for people in yourorganisation, we offer training to suit you. Look on the website for what iscoming up in your area and to book a place or talk to your local Acasoffice about our tailored services.

We work with youWe offer hands-on practical help and support to tackle issues inyour business with you. This might be through one of our well-knownproblem-solving services. Or a programme we have worked out togetherto put your business firmly on track for effective employment relations.You will meet your Acas adviser and discuss exactly what is neededbefore giving any go-ahead.


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1CONTENTS

The foundations of business successThe Acas Model

1. Put the systems and procedures in placeEstablish formal procedures 6

Discipline 6

Grievances 8

Preventing and resolving workplace disputes 8

Explain plans 8

Business plans 8

Communications 9

Listen 10

Consultation 10

Reward fairly 11

Types of pay systems 11

Equal pay 12

Work safely 12

Health and safety and the law 12

2. Develop relationshipsValue employees 15

Treat fairly 15

Equality and discrimination 16

Encourage initiative 17

Balance personal and business needs 17

Flexible working 17

Develop new skills 18

3. Work togetherBuilding trust 20

How Acas can help 22

Acas training 24

Contents


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Our ambition is to improveorganisations and working

life through betteremployment relations.


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At the end of such an exercise Acas could also deliver bespoke training oncommunications and consultation to embed the new processes into your workplace.

Information about statutory rights and duties can be found on the Acas websitewww.acas.org.uk.

You can also receive up-to-date information on employment legislation from theAcas helpline 08457 47 47 47.

HOW ACAS CAN HELP


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4 THE ACAS MODEL WORKPLACE

Our training is carried out by experienced Acas staff who work with businesses every day.They will show you the value to your business of following good practice in employmentmatters and how to avoid the common pitfalls. We also run special training sessions on

new legislation.

Look at the Acas website for up-to-date information about all our training orif you want to book a place online.

Training sessions are specially designed for smaller companies and our current programmeincludes:

Managing discipline and grievances at work

Managing absence from work

Dealing with bullying and harassment at work

Employing people: an overview

The written statement and contracts of employment

New employment legislation

We also have online learning packages to help you just go to www.acas.org.ukand click on e-learning.

Acas Training


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Scotland

151 West George Street, Glasgow G2 2JJ

South EastWestminster House, 125 Fleet Road,Fleet, Hampshire GU51 3QL

Suites 3-5, Business Centre,1-7 Commercial Road, Paddock Wood,Kent TN12 6EN

South West

The Waterfront, Welsh Back,

Bristol BS1 4SB

Wales

3 Purbeck House, Lambourne Crescent,Llanishen, Cardiff CF14 5GJ

West Midlands

Warwick House, 6 Highfield Road,Edgbaston, Birmingham B15 3ED

Yorkshire & Humber

The Cube, 123 Albion Street,

Leeds LS2 8ER

Acas main offices

Acas National

Brandon House,

180 Borough High Street,

London SE1 1LW

East of England

Acas House, Kempson Way, SuffolkBusiness Park, Bury St Edmunds,

Suffolk IP32 7AR

East Midlands

Lancaster House, 10 Sherwood Rise,Nottingham NG7 6JE

London

22nd & 23rd Floors, Euston Tower,286 Euston Road, London NW1 3JJ

North East

Cross House, Westgate Road,

Newcastle upon Tyne NE1 4XX

North West

Commercial Union House,2-10 Albert Square, Manchester M60 8AD

Pavilion 1, The Matchworks, Speke Road,Speke, Liverpool L19 2PH

08456 06 16 00helpline for textphone users

08702 42 90 90for ordering Acas publications

08456 00 34 44for questions on managingequality in the workplace

model workplace

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