model curriculum...snls sewing machine and stools, industrial dnls sewing machine, 5 thread overlock...

Quality Assessor

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1

Model Curriculum

Quality Assessor

SECTOR:

SUB-SECTOR: OCCUPATION:

REF ID: NSQF LEVEL:

APPAREL, MADE-UP’S AND HOME FURNISHING Apparel Quality Assessment AMH/Q1701, v1.0 5

Quality Assessor

Quality Assessor

TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 10

3. Annexure: Assessment Criteria 11

Quality Assessor

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Quality Assessor CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Quality Assessor”, in the “Apparel, Made-Ups and Home Furnishing” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Quality Assessor

Qualification Pack Name & Reference ID.

AMH/Q1701, v1.0

Version No. 1.0 Version Update Date 02/05/2019

Pre-requisites to Training

10+2 pass/Equivalent, preferably

Training Outcomes After completing this programme, participants will be able to:

Comply with Product Specification, Process and Procedure.

Conduct Quality Assurance Procedure for the product and the

process.

Analyse and manage Quality Issues.

Maintain health, safety and security at the workplace.

Follow regulatory compliances and company rules related to quality

processes.

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This course encompasses 5 out of 5 National Occupational Standards (NOS) of “Quality Assessor” Qualification Pack issued by “Apparel, Made-Ups and Home Furnishing Sector Skill Council”.

Sr. No.

Module Key Learning Outcomes Equipment Required

1 Introduction and Orientation Theory Duration (hh:mm) 02:00 Practical Duration (hh:mm) 00:00 Corresponding NOS Code Bridge Module

Explain the roles and responsibilities of a ‘Quality Assessor’.

Describe various employment opportunities for a ‘Quality Assessor’ in the apparel industry.

Describe the relation between work role of a ‘Quality Assessor’ and the overall manufacturing process.

Describe the production process and the specific work activities that relate to the whole process.

White /black Board with Marker & Chalk, Duster

2 Understand the Product Specification, Process and Procedure Theory Duration (hh:mm) 30:00 Practical Duration (hh:mm) 60:00 Corresponding NOS Code AMH/N1701

Analyse the garment construction process against requirements and quality processes.

Analyse the garment finishing & packing standards & processes against industrial standards.

Identify buyers’ requirements with respect to quality standards and inspection methodologies.

Evaluate the Fabric / Accessories / Quality reports tested internally or externally.

Describe reporting procedures, reporting formats and their periodicity.

Ensure correct and updated formats for creating quality related records and reports are being used.

Classify defects, ranging from critical to non-critical defects.

Identify defect with relation to critical defect zones.

Identify who to refer problems to when they are out of own control.

Describe the organization’s tools, templates and processes for recording and monitoring process confirmation and deviations.

Describe statistical process control & statistical quality control process.

Describe the interdepartmental material movement procedure.

Describe the compliance requirements for vendors.

Describe the raw material components

Tech pack /spec sheet/Trim card/size chart, Reference garment, made-ups and home furnishing samples, Historic data on previous styles, bobbin, bobbin case, sewing needles, pins etc, Defect Marking materials (Stickers / Colour Coded Stickers / Tags), AQL checklist and quality standards, Basic stationary(pen,pencil,paper), Record maintenance sheet & reporting format, Dress form(preferably woman, size M), Machine tool kit (screw driver, screw etc.), Operation bulletin, Garment templates, Lab Dips/strike off/pitloom samples, Checking Table, Boxes for storage of assessed pieces, Industrial SNLS Sewing machine and stools, Industrial DNLS Sewing machine, 5 Thread Overlock sewing machine and stools, Flatlock Machine or other Specialised Sewing Machines and stools, Teacher’s Chair & Table, Trainees stools, Students chairs with table arms, Dust bin , first aid & fire extinguisher, Sewing

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and their specifications.

Document tolerances for process or raw material in consultation with the immediate supervisor.

Describe the inspection and quality control procedures.

kit(measuring tape, trimmer, scissors etc), Stationary set (note book, eraser, per, pencil etc), Scale, variety(eg: straight etc, depending on the type of garments etc), Hanger(wood or plastic), Previous Inspection reports, Washing samples, Grey scale, Defect list, Shrinkage test marker, Dexterity Test Kit, Sewing thread(surplus, e.g.: cotton as per req), Fabric(surplus, muslin cumpolsory, other types as per req), trims and accessories, Colour check light box(colour matching cabinet), Pantone shade card, Students Notes/ Manuals, Projector /LCD.

3 Comply with Product Specification, Process and Procedure Theory Duration (hh:mm) 35:00 Practical Duration (hh:mm) 70:00 Corresponding NOS Code AMH/N1701

Describe procedural understanding of product specification & tech packs, reference samples and approved samples, checking procedures and tolerances, reports and compliance, instructions and communication with team members, major deviations and stopping the process.

Describe the sampling procedure.

Identify the glossary of related terminology.

Explain the elements of reference samples & tech packs.

Record the details of material issued and received from the vendor.

State the details of appropriate people such as quality head, departmental heads, line supervisors, production planning head and merchandiser.

Communicate the relevant standards to all the concerned people or departments.

Ensure that the standards have been clearly understood and seek confirmation of the same.

Maintain the reference samples and reference manuals as per specified norms.

Analyse test reports for viability and feasibility.

Describe critical and non-critical defects.

Describe the procedure to carry out quality control/quality assurance

Tech pack /spec sheet/Trim card/size chart, Reference garment, made-ups and home furnishing samples, Historic data on previous styles, bobbin, bobbin case, sewing needles, pins etc, Defect Marking materials (Stickers / Colour Coded Stickers / Tags), AQL checklist and quality standards, Basic stationary(pen,pencil,paper), Record maintenance sheet & reporting format, Dress form(preferably woman, size M), Machine tool kit (screw driver, screw etc.), Operation bulletin, Garment templates, Lab Dips/strike off/pitloom samples, Checking Table, Boxes for storage of assessed pieces, Industrial SNLS Sewing machine and stools, Industrial DNLS Sewing machine, 5 Thread Overlock sewing machine and stools, Flatlock Machine or other Specialised Sewing Machines and stools, Teacher’s Chair & Table, Trainees stools, Students chairs with table arms, Dust bin, first aid & fire

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Sr. No.


processes.

Analyse the tech pack and reference samples to evaluate production quality.

Plan checkpoints where quality control has to be exercised in consultation with the immediate supervisor.

Describe the final quality audit procedures.

Communicate proactively if the systems are not producing the desired outcome.

Seek help or advice from the appropriate people, where necessary.

extinguisher, Sewing kit(measuring tape, trimmer, scissors etc), Stationary set (note book, eraser, per, pencil etc), Scale, variety(eg: straight etc, depending on the type of garments etc), Hanger(wood or plastic), Previous Inspection reports, Washing samples, Grey scale, Defect list, Shrinkage test marker, Dexterity Test Kit, Sewing thread(surplus, e.g.: cotton as per req), Fabric(surplus, muslin compulsory, other types as per req), trims and accessories, Colour check light box(colour matching cabinet), Pantone shade card, Students Notes/ Manuals, Projector /LCD.

4 Quality Assurance Procedure Theory Duration (hh:mm) 18:00 Practical Duration (hh:mm) 53:00 Corresponding NOS Code AMH/N1702

Interpret the organization’s policies, procedures and priorities for own area of work.

Identify limits of own responsibilities and when to involve others.

Describe own work requirements and who these must be agreed with.

State the importance of handling material properly so the process does not throw up more defects.

Prioritize own workload according to the criticality of the issues and the benefits of this.

Describe the organization’s policies and procedures for dealing with confidential information and the importance of complying with these.

State the purpose of keeping others updated with the progress of own work.

Describe the right acceptable outgoing quality and systems to achieve the same.

List the details of appropriate people such as line supervisor, maintenance personnel, sampling / industrial engineering personnel, quality head and other reporting authorities.

Describe the procedure of inspection sampling wherever applicable.

Describe the garment construction methodology.

Identify the reference samples, spec

Training kit (Trainer Guide, Presentations).

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Sr. No.


sheets/tech packs, historic data on previous styles, templates/reporting formats and defect marking materials such as stickers/colour coded stickers /tags.

5 Comply with Quality Assurance Procedure Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 70:00 Corresponding NOS Code AMH/N1702

Establish checkpoints at/between workstations at appropriate points.

Maintain the work area as per organisational norms.

Ensure that the pace of decision making should be time-bound and not disrupt the material flow frequently.

Follow the specific organisational norms while handling confidential information.

Follow the organization’s policies and procedures.

Work within the limits of authority of own job role.

Seek guidance from appropriate people, where necessary.

Ensure own work meets the agreed requirements.

Consult with the immediate supervisor frequently and proactively in case of doubts or queries.

Evolve in levels of decision making in consultation with the Line of Command and communicate the same.

Ensure that the processes like segregation and material flow are followed strictly.

Build process of Quality Control approval on each product through quality Control stickers or any other marking material.

Build accountability for wrong quality approved or right quality disapproved.

Communicate the cost of quality and control adequately to respective departments/personnel.


6 Introduction to the company’s Quality processes Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 40:00

Interpret the organization’s policies, procedures, guidelines, buyer’s requirements at various stages of production.

Explain various types of quality systems that buyers specify.

Describe the process of reporting the quality related problem.

Identify the limits of own role and responsibilities in relation to the quality function requests/incidents.

Identify the escalation matrix of reporting to be followed when issues are outside the limit of own authority.

Training kit (Trainer Guide, Presentations), recording and monitoring equipment.

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Sr. No.


Corresponding NOS Code AMH/N1703

Maintain all the reference samples and reference manuals as per specified norms.

Interpret the organization’s and buyers specified tools, templates and processes for recording and monitoring processes.

Identify and use the best quality tools.

7 Manage Quality Issues Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 60:00 Corresponding NOS Code AMH/N1703

Describe the organization’s and buyers’ guidelines and standard scripts for resolving quality related issues and how to use these.

Explain how to use and update the organization’s knowledge base.

Explain the quality specifications with respect to different materials.

Describe the quality compliances to be fulfilled prior to material movement.

Interpret the standards for garment construction.

Ensure that the standards have been clearly understood and seek confirmation of the same.

Explain the accurate terminology to report deviation in quality.

Explain the underlying principles of quality systems.

Classify various types of defects.

Differentiate between the concepts of rework and getting it right the first time.

Ensure correct and updated formats for creating quality related records and reports are being used.

Identify the specification sheets.

List the details of appropriate people such as quality head, departmental heads, line supervisors, quality heads, production planning head, merchandiser, operators, quality assessors/quality checkers.

Communicate proactively if the systems are not producing the desired outcome.


8 Maintain health, safety and security at the workplace Theory Duration (hh:mm) 12:00 Practical Duration

Explain health and safety related practices applicable at the workplace.

Describe the layout of the plant and details of emergency exits, escape routes, emergency equipment and assembly points.

State environmental management system related procedures at the workplace.

Follow environment management system related procedures.

Comply with health and safety related instructions applicable in the workplace.

Training kit (Trainer Guide, Presentations), personal protective equipment (PPE), various types of fire extinguishers, First Aid Kit.

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Sr. No.


(hh:mm) 10:00 Corresponding NOS Code AMH/N0103

List potential hazards, risks and threats based on the nature of operations.

List potential risks due to own actions and methods to minimize these.

Describe potential accidents, emergencies and response to these scenarios.

Monitor the workplace and work processes for potential risks and threats.

Ensure the work area is free from potential hazards.

Report hazards and potential risks/ threats to supervisors or other authorized personnel.

Conduct periodic walk-through to keep work area free from hazards and obstructions, if assigned.

Seek clarifications, from supervisors or other authorized personnel in case of perceived risks.

State reporting protocol and documentation required.

Describe occupational health and safety risks and methods.

State organizational procedures for safe handling of equipment and machine operations.

Explain various types of personal protective equipment and their method of use.

Use appropriate personal protective equipment as per protocol.

Report unsafe equipment and other dangerous occurrences.

Explain identification, handling and storage of hazardous substances.

Describe elements of proper disposal system for waste and by-products.

Identify signage related to health and safety and their meaning.

List details of personnel trained in first aid, fire-fighting and emergency response.

Describe actions to take in the event of a mock drill/ evacuation procedures or actual accident, emergency or fire.

Participate in mock drills/ evacuation procedures organized at the workplace.

Undertake first aid, fire-fighting and emergency response training.

Take action based on instructions in the event of fire, emergencies or accidents.

Follow organization procedures for shutdown and evacuation when

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Sr. No.


required.

Conduct own activities in line with approved guidelines and procedures.

Minimize health and safety risks to self and others due to own actions.

Identify and correct (if possible) malfunctions in machinery and equipment.

Report any service malfunctions that cannot be rectified.

Ensure storage of materials and equipment in line with manufacturer’s and organizational requirements.

Ensure safe handling and moving of waste and debris as per organisation norms.

State importance of sound health, hygiene and good habits.

Describe ill-effects of alcohol, tobacco and drugs.

Maintain a healthy lifestyle and guard against dependency on intoxicants.

Demonstrate basic first aid.

Demonstrate basic CPR.

9 Follow regulatory and company’s rules Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding NOS Code AMH/N1705

State the importance of having an ethical and value-based approach to governance.

List the benefits to the company and oneself due to the practice of these procedures.

Describe the industry/sector specific legal, regulatory and ethical requirements.

Seek and obtain clarifications on policies and procedures, from the supervisor or other authorized personnel.

Describe the procedures to follow if someone does not meet the requirements.

Describe the customer specific requirements mandated as a part of the work process.

Follow policies and procedures within the work practices.

Describe the country/customer specific regulations for the sector and their importance.

Describe the reporting procedure in case of deviations.

Identify and report any possible deviation to these requirements.

State the limits of personal responsibility.

Provide support to the supervisor and

Documents related to Company rules

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team members in enforcing these considerations.

10 Soft Skills Theory Duration (hh:mm) 03:00 Practical Duration (hh:mm) 02:00 Corresponding NOS Code Bridge Module

Explain the importance of effective communication.

Communicate effectively with others.

Identify and follow personal grooming and hygiene.

Follow organization procedures and maintain personal health and hygiene and avoid habits like ghutka, tobacco etc.

Interact effectively in a group.

Manage time effectively.

Explain the importance of resume and prepare your resume.

Prepare for interviews.

White /Black Board with Marker & Chalk, Duster

Total Duration Theory Duration 160:00 Practical Duration 380:00

Unique Equipment Required: Tech pack /spec sheet/Trim card/size chart, Reference garment, made-ups and home furnishing samples, Historic data on previous styles, bobbin, bobbin case, sewing needles, pins etc, Defect Marking materials (Stickers / Colour Coded Stickers / Tags), AQL checklist and quality standards, Basic stationary (pen, pencil, paper), Record maintenance sheet & reporting format, Dress form(preferably woman, size M), Machine tool kit (screw driver, screw etc.), Operation bulletin, Garment templates, Lab Dips/strike off/pitloom samples, Checking Table, Boxes for storage of assessed pieces, Industrial SNLS Sewing machine and stools, Industrial DNLS Sewing machine, 5 Thread Overlock sewing machine and stools, Flatlock Machine or other Specialised Sewing Machines and stools, Teacher’s Chair & Table, Trainees stools, Students chairs with table arms, Dust bin , first aid & fire extinguisher, Sewing kit(measuring tape, trimmer, scissors etc), Stationary set (note book, eraser, per, pencil etc.), Scale, variety(e.g.: straight etc., depending on the type of garments etc), Hanger(wood or plastic), Previous Inspection reports, Washing samples, Grey scale, Defect list, Shrinkage test marker, Dexterity Test Kit, Sewing thread(surplus, eg: cotton as per req), Fabric(surplus, muslin cumpolsory, other types as per requirement), trims and accessories, Colour check light box (colour matching cabinet), Pantone shade card, Students Notes/ Manuals, Projector /LCD.

Grand Total Course Duration: 540 Hours, 0 Minutes (This syllabus/ curriculum has been approved by Apparel, Made-Ups and Home Furnishing Sector Skill Council)

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Trainer Prerequisites for Job role: “Quality Assessor” mapped to Qualification Pack: “AMH/Q1701, v1.0”

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Area

Details

1 Job Description To deliver accredited training service, mapping to the curriculum

detailed above, in accordance with Qualification Pack “AMH/Q1701”

2 Personal Attributes The candidate should have an aptitude for conducting training, pre

/post work to ensure competent, employable candidates at the end of

training. Strong communication skills, interpersonal skills, ability to

work as a team; diligent and is passionate for maintaining the quality

in content and training delivery methodology. Candidate should have

a basic understanding of English language; however, this should not

be a restrictive criterion as long as the candidate is willing and open

to learning. He/she must be able to speak, read and write in the local

language.

3 Minimum Educational Qualifications

Diploma of minimum 1-year duration in the relevant trade

Graduate in the relevant trade

4a Domain Certification Certified for Job Role: “Quality Assessor” mapped to QP: “AMH/Q1701”, version 1.0. Minimum accepted score as per SSC guidelines is 80%.

4b Platform Certification Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “MEP/Q2601” with scoring of minimum 80%.

5 Experience Diploma of minimum 1-year duration in the relevant trade with 2 years of work experience in relevant trade

Graduation in relevant trade with minimum 2 years of work experience in relevant trade,

He should be able to communicate in English and local language. He should have knowledge of equipment, tools,

material, Safety, Health & Hygiene.

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Annexure: Assessment Criteria

Job Role Quality Assessor

Qualification Pack AMH/Q1701, version 1.0

Sector Skill Council AMHSSC

Marks Allocation

Total Marks

Out Of

Theory

Skills

Practical

Viva

1.AMH/N1701

Understand

and Comply

with Product

Specification,

Process and

Procedure

PC1. Refer & analyse the Tech Pack and Reference Samples to evaluate production quality

8 5 2 1

PC2. Evaluate the Fabric / Accessories / Quality reports tested internally or externally

10 3 6 1

PC3. Plan Checks points where Quality Control has to be exercised in consultation with the immediate

supervisor

8 3 4 1

PC4. Refer / Evolve and document tolerances for process or raw material in consultation with immediate supervisor.

6 2 2 2

PC5. Receive communicate to all concerned the relevant standards.

8 3 4 1

Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC. 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 6. To pass the Qualification Pack, every trainee should score a minimum of 70% aggregate in QP 7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack

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PC6. Ensure that the standards have been clearly understood and seek confirmation of the same

100

8 3 1 4

PC7. Communicate proactively if the systems are not producing the desired outcome

8 3 4 1

PC8. Keep all the reference samples and reference manuals accessible and in a good condition

10 4 4 2

PC9. Ensure correct and updated formats for creating quality related records and reports are being used

10 7 1 2

PC10. Obtain help or advice from appropriate people, where necessary

8 5 1 3

PC11. Understand and analyse the garment construction process

8 3 4 1

PC12. Understand and analyse the garment finishing & packing standards & processes 8 4 3 1

Total 100 45 36 19

2.AMH/N1702

Conduct Quality

Assurance

Procedure

PC1. Establish Checkpoints at / between work stations at appropriate points

100

8 2 4 2

PC2. Keep the work area organized 10 2 7 1

PC3. The pace of decision making should be time bound and not disrupt the material flow frequently

6 2 3 1

PC4. Treat confidential information correctly

6 3 2 1

PC5. Work in line with your organization’s policies and procedures

10 2 6 2

PC6. Work within the limits of your job role 8 3 4 1

PC7. Obtain guidance from appropriate people, where necessary

6 3 2 1

PC8. Ensure your work meets the agreed requirements 5 2 2 1

PC9. Consult your immediate supervisor frequently and proactively

5 2 1 2

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PC10. Evolve levels of decision making in consultation with the Line of Command and communicate the same

6 2 2 2

PC11. Ensure process like segregation and material flow are followed strictly

8 2 4 2

PC12. Build process of Quality Control approval on each products through quality Control stickers or any other marking material

8 2 1 5

PC.13 Build accountability for wrong Quality approved or right quality disapproved

6 2 2 2

PC.14 Be aware and build awareness about the cost of quality and control adequately

8 2 4 2

Total 100 31 44 25

3.AMH/N1703

Analyse and

Manage Quality

Issues

PC1. Communicate to all concerned about the relevant standards.

60

7 2 4 1

PC2. Identify and use best quality tools

12 3 7 2

PC3. Interpret the standards for a garment construction

10 4 3 3

PC4. Ensure that the standards have been clearly understood and seek confirmation of the same

8 4 2 2

PC5. Communicate proactively if the systems are not producing the desired outcome 7 2 4 1

PC6. Keep all the reference samples and reference manuals accessible and in a good condition

6 1 4 1

PC7. Ensure correct and updated formats for creating quality related records and reports are being used.

10 4 3 3

Total 60 20 27 13

4.AMH/N0103 Maintain health, safety and security at workplace

PC1. Comply with health and safety related instructions applicable to the workplace

4 2 1 1

PC2. Use and maintain personal protective equipment as per protocol

5 1 3 1

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PC3. Carry out own activities in line with approved guidelines and procedures

3 1 1 1

PC4. Maintain a healthy lifestyle and guard against dependency on intoxicants

3 1 1 1

PC5. Follow environment management system related procedures

3 1 1 1

PC6. Identify and correct (if possible) malfunctions in machinery and equipment

4 1 2 1

PC7. Report any service malfunctions that cannot be rectified

3 1 1 1

PC8. Store materials and equipment in line with manufacturer’s and organizational requirements

3 1 1 1

PC9. Safely handle and move waste and debris

60

3 1 1 1

PC10. Minimize health and safety risks to self and others due to own actions

3 1 1 1

PC11. Seek clarifications, from supervisors or other authorized personnel in case of perceived risks

3 1 1 1

PC12. Monitor the workplace and work processes for potential risks and threats

3 1 1 1

PC13. Carry out periodic walk-through to keep work area free from hazards and obstructions, if assigned

3 1 1 1

PC14. Report hazards and potential risks/ threats to supervisors or other authorized personnel

3 1 1 1

PC15. Participate in mock drills/ evacuation procedures organized at the workplace

3 1 1 1

PC16. Undertake first aid, fire-fighting and emergency response training, if asked to do so

4 1 2 1

PC17. Take action based on instructions in the event of fire, emergencies or accidents

4 1 2 1

PC18. Follow organization procedures for shut down and evacuation when required

3 1 1 1

Total 60 19 23 18

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5. AMH/N1705

Follow

regulatory and

company’s rules

PC1. Seek and obtain clarifications on policies and procedures, from the supervisor or other authorized personnel

30

6 3 1 2

PC2. Apply and follow these policies and procedures within the work practices

8 3 3 2

PC3. Provide support to the supervisor and team members in enforcing these considerations

7 2 2 3

PC4. Identify and report any possible deviation to these requirements

9 2 4 3

Total 30 10 10 10

Grand Total 350 125 140 85