mobility management series -...
TRANSCRIPT
Mobility Management Series:
Mobility Management for Senior Employment
Eileen Miller Senior Program Associate, National Center on Senior Transportation
National Association of Area Agencies on Aging (n4a)
Webinar Instructions • Audio options
• Use your computer speakers, OR
• Dial in to the conference call
• All participants are muted
• “Questions” box
• Q&A session will be at the end of the presentation, but feel free to submit your questions at any time during the presentation. Click on the “+” to pop out the questions box where you can type and submit your questions.
NCST Person-Centered Mobility Management Definition
Individual level - one-on-one or group education and counseling on
transportation options and alternatives to driving Systems level - mobility management is intended to facilitate
coordination among transportation and human services providers and ensure the availability of a range of transportation options and modes to support older adult mobility in communities throughout the U.S.
NCST Mobility Management Grantees 2012-2013 - Enhancing Older Adult Mobility through Person-Centered Mobility Management grants:
4 Categories, 9 Grantees: Peer Mobility Management & Employment
• Jewish Council for the Aging, Montgomery County, MD •Oneida Tribe of Indians of Wisconsin, Oneida, WI
Mobility Management Integration within Current Practice
•Greater Lynn Senior Services, Lynn, MA •Community Council of Greater Dallas, Dallas, TX •Dane County Department of Human Services, Madison, WI
NCST Mobility Management Grantees 2012-2013 - Enhancing Older Adult Mobility through Person-Centered Mobility Management grants:
4 Categories, 9 Grantees (cont’d.): Rural/Frontier Projects
•Mid-East Area Agency on Aging, Manchester, MO •Montana Independent Living Project, Butte, MT
Family of Senior Transportation Projects
•Outreach and Escort, Inc., San Jose, CA •Parkway Senior Center, Utica, NY
WHO WE ARE
For 40 years, the Jewish Council for the Aging (JCA) has offered
programs to help seniors thrive throughout the Greater
Washington, D.C. metro area.
Since 1973, Jewish elders and other seniors, family members,
caregivers, lawmakers, donors and media representatives have
recognized JCA as an essential aging services provider. We
continually receive local and national awards for our leadership,
service and vision.
JCA serves
•Montgomery and Prince George’s
counties in Maryland;
•Arlington, Alexandria, Fairfax,
Loudoun and Prince William
counties in Virginia;
•The cities of Alexandria, Falls
Church and Fairfax.
WHAT WE OFFER We help seniors make informed decisions, reach essential destinations, socialize
with family and friends and improve their well-being. Our core services include:
•INFORMATION SERVICES
•TRANSPORTATION OPTIONS
•ADULT DAY PROGRAMS
•INTERGENERATIONAL PROGRAMS
•EMPLOYMENT TRAINING AND PLACEMENT
•COMPUTER SKILLS DEVELOPMENT
The JCA Senior Community
Service Employment Program
(SCSEP) provides on-the-job
training for low-income men and
women age 55 and older who live
in Montgomery and Frederick
counties, Maryland. Trainees
receive minimum wage while
working at charities and
government agencies to build
their skills and resumes while
delivering valuable community service.
OVERVIEW
Teach low-income job seekers about their
transportation options to broaden the
geographic area of their job seeking.
DAY ONE
•Five hours of classroom training
•Learn about different transportation options in the county
•How to plan a trip
•Preview the bus and rail trip to be taken on Day 2
DAY TWO
•Three hours of on-the-street training
•Learn how to purchase fare
•Learn how to board, ride and exit the Washington Area
Metropolitan Transportation Authority (WMATA) bus and rail
transportation system
•Participants who did not already have a Smartrip
(electronic) fare card received one
•Each participant received $25 fare for their cards
GRADUATION TRIP
•Utilized peer community advocates to help participants
practice their newly learned mobility skills
•The professional Travel Trainer met the participants at a
local thrift store as a graduation trip. Participants were able
to arrive at the thrift store using public transportation.
•JCA partnered with the thrift store to provide each
participant with a $20 gift card.
OUTCOMES
•Surpassed goal of training 100 seniors
•Trained 112 seniors
•Follow-up included participant questionnaires and
telephone interviews
•99 out of 112 seniors increased their understanding of
mobility options
•106 out of 112 seniors increased their public transportation
competence
CHALLENGES
•Implementing change requests and suggestions
•Follow-up on change requests and suggestions
•Management of participants while in Metro stations
•Translator responsibilities were more than originally
predicted
REPLICABILITY/SUSTAINABILITY
•Allow a maximum of 25 participants during each session
•Provide enough breaks to avoid fatigue
•Highlight the details of printed materials
•Have printed materials for distribution
•Provide large print resources
•Translations should be side by side with English
•Load fare cards in a controlled environment
REPLICABILITY/SUSTAINABILITY cont’d
•Have at least 2 additional volunteers for day 2
•Provide volunteer training
•Secure translators for translation verifications,
interpretation, and follow-up
•Ask if participants need additional help prior to ending the
follow-up interview
•Schedule graduation trip during the same week to
eliminate need for reminder calls
STAFF
•Program Manager
•Travel Trainer
•Metrobus Operator
•Volunteer Assistant
•Two Foreign Language Translators
PARTNERS
•Washington Area Metropolitan Transportation Authority
(WMATA) staff
•Translators
•JCA Connect-A-Ride Staff
•Unique Thrift Shop
All community partners were supportive and understanding
of our target population and their cultural and language
needs.
This program will continue under the auspices of JCA
Connect-A-Ride. There is a small portion of the JCA
Connect-A-Ride budget, funded by Montgomery County,
which is dedicated to Travel Training.
We will continue to use the materials and activities which
were developed for this project. The trainers will be
Connect-A-Ride staff who were trained by the Travel Trainer.
We will continue to look for additional funding sources.
National Center for Senior Transportation
Peer Mobility Grant
• “The National Center on Senior
Transportation issued a Request
for Proposals… for senior
transportation projects that
demonstrate innovative and
effective approaches for
providing mobility management
to benefit older adults.”
• Eight grants were awarded for 4
different projects
Peer Mobility Management & Employment:
“Transportation for Senior Employment," Oneida Tribe of Indians of
Wisconsin
• Utilize the in place transit systems
(Oneida Public Transit & Green Bay
Metro) to get to and from your place of
employment.
As long as you are a community
member that is 55 years of age
or older, employed, and willing
to take public transportation.
• One-On-One training with participants
• Maps of Green Bay Metro routes
• Free bus passes for duration of the grant.
February 1st 2013 – May 31st 2013.
• Keep a log of your transit use. Record or
call in for our records.
• Curb to Curb service
• Medical transportation,
group trips, and service to
those with disabilities
• Ease of access.
• Clean vehicles
• Wheel chair accessible
• Reduced fares for 65 years and
older with proper ID - $0.75
• Service Connected Veterans-with
ID ride free
• Clean buses
• Ease of access. Entrance gets low
to side walk height. Wide door
way.
• Service to Green Bay, Allouez,
Bellevue, De Pere, Ashwaubenon
and Oneida.
Cheap, safe transportation to and from your job while empowering your
independence and mobility.
9%
16%
3%
8%
14% 14%
4% 0%
15%
9%
3%
5%
That it goes where I need to go
Time for travel
Transfers
Shelter at bus stops
Weather conditions
Bus schedule frequency
Seat availability
Crowds
Reliability
Understanding how it works
Safety
Other
• Check the weather
• Plan ahead
• Check the maps and know where
your stop is
• Make sure you have a watch
• Bring some entertainment
• Oneida Public Transit
Passenger Handbook
and Policies
• Green Bay Metro Full
Service Route Guide
(maps)
• Reference phone
number sheet
Date Starting Location Ending Location Time
Traveled
Round
Trip?
Y or N
Oneida Transit,
Green Bay Metro
or Both?
Elder Mobility Grant Travel
Log Sheet
Name ________________________
Please fill in for each time traveling with the Elder Mobility Grant bus passes that were provided to you.
Thank you.
For any questions call: Curtis Ninham, Transportation Outreach Assistant (920) 869-2448 ext. 6861
• Travel between work and
home needs to be
recorded.
• Please return weekly.
• 37% reported. Goal is
100%.
• 2168 miles traveled.
• 96 hours traveled.
• Please help us with recruiting new participants.
• Our goal is 40 participants.
• Word of mouth has helped a lot already.
• Any new ideas for recruiting is welcomed.
• A senior mentor teaches people
how to use the bus system.
• Help plan the route and go along
with the participants.
• Show how to use the bus system.
• If people learn how to use the
bus they don’t have to worry
about getting a ride—they can
travel
independently.
Plus, Mentors get free bus passes whether they are
employed or not!
Curtis Ninham Transportation Outreach Assistant (920) 869-2448 ex 6861 Lee McLester II Building — Elder Complex
Eileen Miller
Angela Brown, CIRS-A
1.866.528.NCST (6278)
Virginia Dize
Dana Hirsch
Joyce Hoes
Thank You!
Mobility Management Webinar Series
All webinar recordings and slides will be available in the
e-Learning section of the NCST website:
www.seniortransportation.net
Thank you!