Mobile Phone and Business App Integration

The day to day communications at office has undergone a sea change with the introduction of

Cloud telephony. We are not used to making calls from our mobile phones by clicking on any

app. With VoIP, everything is a session that runs an application. We can even receive our

voicemails, fax messages and even check the presence of others on the same network – courtesy

the different types of apps that help integrating the VoIP on our mobile phones. Now,

communication is being powered through the integration of business app with VoIP.

Communication systems are able to take advantage of availing real time data from business apps

and all this can be easily done from our mobile phone or smartphones.

Unified communications solutions are being deployed in several organizations as they implement

their policy of integrating communications tools, applications and business apps on a common

platform. Communication is being easily powered by real time data fetched from the integrated

business apps. For instance, whenever a customer calls up the company, the executives receiving

the calls can get complete details of the customer on their

screen. Thus, they are in a better position to answer or make an

upsell during customer calls. Customer issues are easily and

efficiently handled by the agents receiving the calls and this

helps the company to impress the clients with the level of

customer care service they provide.

The UC communications available in the market can all be

integrated with the business applications. Data pertaining to

various business processes are fed into the system on a regular

basis and all these data is stored in a central database. When UC

is integrated with business applications, various data pertaining

to different business processes can be fetched from the central database for use during

communication.

Some of the prominent benefits of integrating mobile phone and business app are:

Efficiency

Your employees will be able to focus on the core business process as it would not take more than

2 to 3 seconds to dial a particular number. Thus, they would be able to collaborate with other

departments, colleagues, business associates and clients without losing too much time. This

would eventually make every business activity more efficient. The overall advantage of a rise in

efficiency will be reflected in the form of satisfied customers and higher productivity.

Service

You and your employees will be better placed to provide efficient and quick service to the clients

because all necessary info about a caller would be visible on the screen. Thus, every time a caller

calls, prior to answering the call you will be loaded with the appropriate information about the

customer. This facility will be available even when you are receiving or making calls from your

mobile phones. Even when your employees are away from their desks, they can avail

information pertaining to the callers or the clients they are going to call.

Transparency

Business heads and managers will be able to keep an eye on all the critical business metrics from

their mobile phones as they are able to combine the data from business applications and phone

system. They would be able to track the performance of the sales, service and various other

business operations without any hassles.

Automation

The call records are all automatically fed into the system and the process is completely

automated. Thus your employees are able to work freely with clients and business associates.

They will also be equipped with all the analysis and reports prior to communicating with the

clients. All this provides your business with the edge you need to outwit your competitors.

About Technology Convergence Group

Technology Convergence Group (TCG) is a provider of business telecommunication solutions in

the Dayton, Columbus, and Cincinnati, Ohio areas. TCG is a Toshiba Platinum Dealer, which is

the highest attainable certification level. TCG supports all Toshiba telephone systems from the

IPedge VoIP system all the way to Strata communication systems. At TCG, technicians are

Toshiba certified and have an average of over 20 years of experience.