mobile monday (may 2014) - cb bank - mobile banking
DESCRIPTION
One of leading banks in Myanmar, CB Bank's technical consultant ran Mobile Monday participants through the bank's plans for mobile banking in the near future.TRANSCRIPT
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CB Bank's Mobile Banking
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4 Developing microfinance and people in rural
1 Payment service is developing in Myanmar
3 Providing bank services to rural region of Myanmar
2 Faster transactions is required in developing economic
Why CB Bank implement Mobile Banking?
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Mobile Banking Overview
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-‐ Fund Transfer -‐ Balance Check -‐ Bill Payment -‐ Top-‐up -‐ Etc..
-‐ Deposit -‐ Withdraw -‐ Remi@ance -‐ Loan -‐ Etc..
Logical Mobile Banking
CORE – Centralized Online Real-‐Dme Environment
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CB Bank Mobile Banking
Customer Unbanked Pazuntaung Branch Pyin Oo Lwin Branch
Head Office
CORE – Centralized Online Real-time Environment
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Mobile Channel Options
§ SMS - Alerts - Interactive § USSD § XHTML Browser
§ Downloadable Applications - iPhone - Android - Windows Phone7 - JAVA ( MIDP 1 and MIDP 2)
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Mobile Banking Services Channels
SMS - SMS alert and SMS commands
USSD - Use USSD (eg: *133#), then customer will get the menu to access banking service
Mobile Browser/WAP - Use web browser on mobile
Application - Download application from the Market (iPhone, Android, Windows Phone7, JAVA)
*USSD -‐ Unstructured Supplementary Service Data
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CB Bank Mobile banking Advantages
• Almost Mobile Phone Handset can use CB Mobile
• Easy to use, menu based program
• Transmitted data are secured
• Customer can chose English or Burmese
• More and more services are being developed
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Mobile Banking Evolution
Mobile Banking
InformaDonal Mobile Banking
TransacDonal Mobile Banking
Account Balances
TransacDon History Alerts LBS Mobile
Payments Funds Transfer Cheques Remote data
capture Remote teller
• Mobile Wallet
• P2P payments
- Banked & unbanked
Money transfers
• C2B payments
- Retail payments
• Acquire new customers
- Upload customer ID
- Photo upload
- KYC
• Remote chq deposit
• Pay in/Pay out
• Loan disbursement
• Collections
• Acquire customers
• Sell products
- Deposits,
- Fast loans
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CB Bank Mobile banking functions
1 Exchange Rate
- Enquiry the updated currency rates in CB Bank
2 Future Dated Transaction
- CB Bank allows customer to do transaction in future date, this menu to inquiry upcoming transactions
3 Fund Transfer Own Account
- Transfer between customer’s own accounts
+ Transaction date can be current date or future date
+ Transfer between current, saving, ATM accounts
4 Beneficiary Registration
- Register beneficiary for funds transfer, standing order
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5 Beneficiary Deletion
- Delete registered beneficiary 6 Funds Transfer to Other (Beneficiary Payment) - Transfer to other CB Bank customer’s account (current, saving, ATM) 7 Standing Order - Enquiry all standing orders
8 Standing Order Registration - Customer to input standing order, then the system will make transaction frequently
9 Visa/Master card top-up - Customer can top-up CB’s Visa/Master card from current/saving accounts
CB Bank Mobile banking functions
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10 Payment Stop - When any cheque was lost/stolen, customer can use this menu to stop payment on it 11 Cheque Status - Enquiry cheque status 12 Cheque Book Request - Customer send request to the bank for cheque issuing for his current account.
CB Bank Mobile banking functions
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1 CB Bank is using TEMENOS T24 Core Banking System which is famous Core banking in the world, it helps CB Bank to provide valued and secured service to customer
2 T24 Core Banking System is Online Centralized System, so customer can retrieve their information
or make transaction easily anytime.
3 Every transmitted information between Mobile User and CB Bank System are encrypted and
secured by Firewall Security, Activation Key, Authorization Key, PIN and OTP (One Time Password)
4 When customer active the service on their phone, then other handset cannot be active with the
same information
Security
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5 Any time transaction done, customer will receive alert message 6 Customer have to login by PIN number for using
7 If customer lost the phone, they can call to the bank to block their channel
Security
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Mobile Banking future services
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Agent Banking Model
Unbanked Unbanked Agent Agent
Head Office
Pazuntaung Branch Naunglaybin Branch
Cash In Cash Out
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1 When customer’s Card was lost/stolen, they can stop card service by Mobile
2 Mobile top-up
3 Manage insurance contract
4 Buy Cinema/Air ticket
5 Payment at supermarket
6 Agent cash withdraw
7 Agent cash deposit
Mobile Banking coming services
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Thank you