mobile link™ cellular remote ... - generac power...

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US: 1-855-436-8439Canada: 1-844-843-9436

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Mobile Link™ Cellular Remote MonitoringInstallation and User Manual

000255

Record the information found on your unitdata label on this page. When contacting an IndependentAuthorized Service Dealer (IASD) aboutparts and service, always supply thecomplete model and serial numbers of theunit.Operation and Maintenance: Propermaintenance and care of the unit ensures aminimum number of problems and keepsoperating expenses at a minimum. It is theoperator’s responsibility to perform allsafety checks, to make sure that allmaintenance for safe operation isperformed promptly, and to have theequipment checked periodically by anIASD. Normal maintenance, service, andreplacement of parts are the responsibilityof the owner/operator and are notconsidered defects in materials orworkmanship within the terms of thewarranty. Individual operating habits andusage may contribute to the need foradditional maintenance or service.When the unit requires servicing or repairs,the manufacturer recommends contactingan IASD for assistance. Authorized servicetechnicians are factory-trained and arecapable of handling all service needs.

GeneratorModel:

Generator Serial Number:

MDN

Date Purchased

ii Installation and User’s Manual for Mobile Link

Section 1: SafetyIntroduction .................................... 4General Safety................................ 4General Safety Hazards................. 4Electrical Hazards .......................... 5Explosion Hazards......................... 5

Section 2: General Information and SetupIntroduction .................................... 6Description ..................................... 6Verizon Cellular Network Extender........................... 6Website Information Screens........ 6Mobile Link Cellular Information Screen ............................................. 6

Section 3: Operation and TroubleshootingInstallation ...................................... 8

Main Circuit Breaker Locations ............8Installing Mobile Link Cellular ...............8Verizon Cellular Network Extender Installation ...........................11

Troubleshooting........................... 11

Section 4: Registration

Section 5: Mobile Link Cellular App

Table of Contents

(000004)

WARNINGCalifornia Proposition 65. Engine exhaust and some of its constituents are known to the state of California to cause cancer, birth defects, and other reproductiveharm.

(000005)

WARNINGCalifornia Proposition 65. This product contains or emits chemicals known to the state of California to cause cancer, birth defects, and other reproductive harm.

Safety

Section 1: Safety

IntroductionThank you for purchasing this home standbygenerator product accessory.Read This Manual ThoroughlyThe information in this manual is accuratebased on products produced at the time ofpublication. The manufacturer reserves theright to make technical updates, corrections,and product revisions at any time withoutnotice.If any section of this manual is not understood,contact the nearest Independent AuthorizedService Dealer (IASD) for starting, operating,and servicing procedures.SAVE THESE INSTRUCTIONS: Themanufacturer requires that this manual andthe rules for safe operation be copied andposted near the unit’s installation site. Safetyshould be stressed to all operators andpotential operators of this equipment.SAFETY: Throughout this manual, DANGER,WARNING, CAUTION and NOTE blocks areused to alert personnel about particularoperations, functions or services that may behazardous if performed incorrectly orcarelessly. Their definitions are as follows:

NOTE: Notes provide additional informationimportant to a procedure or component.These safety alerts cannot eliminate thehazards that they signal. Strict compliancewith these special instructions, plus commonsense, are major accident preventionmeasures.

General Safety

The manufacturer cannot anticipate everypossible circumstance that might involve ahazard. The safety messages in this manualand on tags and decals affixed to the unit are,therefore, not all-inclusive. If using aprocedure, work method or operatingtechnique the manufacturer does notspecifically recommend, verify that it is safefor personnel. Also make sure the procedure,work method or operating technique utilizeddoes not render the generator unsafe.

General Safety Hazards

• For safety reasons, the manufacturerrequires that this equipment be installed byan Independent Authorized Service Dealer(IASD) or other competent, qualifiedelectrician or installation technician who isfamiliar with applicable codes, standardsand regulations. The operator also mustcomply with all such codes, standards andregulations. Repair generally requiressimple replacement of the assembly with anew unit, which can usually be performedby the generator owner.

(000001)

DANGERIndicates a hazardous situation which, if not avoided, will result in death or serious injury.

(000002)

WARNINGIndicates a hazardous situation which, if not avoided,could result in death or serious injury.

(000003)

CAUTIONIndicates a hazardous situation which, if not avoided,could result in minor or moderate injury.

(000100a)

WARNINGConsult Manual. Read and understand manualcompletely before using product. Failure to completely understand manual and productcould result in death or serious injury.

(000129)

DANGERElectrocution. High voltage is present at transfer switch and terminals. Contact with live terminals will result in death or serious injury.

(000130)

WARNINGAccidental Start-up. Disconnect the negative battery cable, then the positive battery cable when working on unit. Failure to do so could result in death or serious injury.

WARNINGRisk of injury. Do not operate or service this machine if not fully alert. Fatigue can impair the ability to service this equipment and could result in death or serious injury.

(000215)

WARNINGInjury and equipment damage. Do not use generator as a step. Doing so could result in falling, damaged parts, unsafe equipment operation, and could result in death or serious injury.

(000216)

4 Installation and User’s Manual for Mobile Link

Safety

• Before performing any work near thegenerator, remove the control panel fuseand disconnect the black (–) battery cableto prevent accidental startup. Whendisconnecting battery cables, alwaysremove the black (–) cable first, thenremove the red (+) cable. Whenreconnecting the cables, connect the red(+) cable first, and then black (–) cable.

Electrical Hazards

This product is intended to be installed inconjunction with an Automatic StandbyGenerator. The generator may crank and startat any time when utility is lost. When thisoccurs, load circuits are transferred to theSTANDBY (generator) power source. Beforeworking on this generator (for inspection,service or maintenance), to prevent possibleinjury, always set the generator to the OFFmode and remove the 7.5A fuse from thegenerator control panel.

• Verify that all appropriate covers, guardsand barriers are in place, secured and/orlocked before operating the generator. Ifwork must be done around an operatingunit, stand on an insulated, dry surface toreduce potential shock hazard.

Explosion Hazards

• Verify that no combustible materials are leftin the generator compartment or on or nearthe generator as FIRE or EXPLOSION mayresult. Keep the area surrounding thegenerator clean and free from debris.

• Gaseous fluids, such as natural gas andliquid propane (LP) gas, are extremelyEXPLOSIVE. Install the fuel supply systemaccording to applicable fuel-gas codes.Before placing the home standby electricsystem into service, fuel system lines mustbe properly purged and leak testedaccording to applicable code. Inspect thefuel system periodically for leaks. Noleakage can be permitted.

(000144)

DANGERElectrocution. Contact with bare wires, terminals, and connections while generator is running will result in death or serious injury.

(000188)

DANGERElectrocution. Do not wear jewelry while working on this equipment. Doing so will result in death or serious injury.

(000104)

DANGERElectrocution. Water contact with a power source, if not avoided, will result in death or serious injury.

Automatic start-up. Disconnect utility power and render unit inoperable before working on unit. Failure to do so will result in death or serious injury.

(000191)

DANGER

(000145)

DANGERElectrocution. In the event of electrical accident, immediately shut power OFF. Use non-conductive implements to free victim from live conductor. Apply first aid and get medical help. Failure to do so will result in death or serious injury.

(000115)

WARNINGMoving Parts. Do not wear jewelry when starting or operating this product. Wearing jewelry while starting or operating this product could result in death or serious injury.

(000187)

WARNINGElectrocution. Potentially lethal voltages are generatedby this equipment. Render the equipment safe beforeattempting repairs or maintenance. Failure to do socould result in death or serious injury.

(000192)

DANGERExplosion and fire.Fuel and vapors are extremelyflammable and explosive. No leakage of fuel ispermitted. Keep fire and spark away. Failure to doso will result in death or serious injury.

(000143)

DANGERExplosion and Fire. Fuel and vapors are extremely flammable and explosive. Store fuel in a well ventilated area. Keep fire and spark away. Failure to do so will result in death or serious injury.

WARNINGExplosion and fire risk. Do not smoke near unit. Keep fire and spark away. Failure to do so could result in death, serious injury, or property or equipment damage. (000282)

Installation and User’s Manual for Mobile Link 5

General Information and Setup

Section 2: General Information and Setup

IntroductionThis section of the manual describes thefeatures and controls of the Mobile Linkcellular remote monitoring system. Everyeffort was made to ensure that the informationand instructions in this manual were bothaccurate and current at the time the manualwas written. However, the manufacturerreserves the right to change, alter orotherwise improve this product or manual atany time without prior notice.

DescriptionThe Mobile Link cellular remote monitoringsystem allows generator status and operatinginformation to be monitored from anywherethe owner has access to a cellular network. Inthe United States, Verizon is the cellularnetwork provider. The Mobile Link cellular unitis mounted on the outside of the generatorand communicates with the generator’scontroller via a serial port. After the generator is registered withwww.MobileLinkGen.com, owners can logonto the website to check on the currentstatus of the generator at any time.Registering the generator also enables thesystem to notify the owner of any change inoperating status. The owner will be contacted by e-mail, pushnotifications, or text messages if alarms orwarnings occur. The delivery method andfrequency of these alerts can be adjusted onthe website.NOTE: E-mail and text notifications can bemanaged through the website. Pushnotifications are also available and can bemanaged through the use of the Mobile LinkApp. See Mobile Link Cellular App fordownloading instructions.

Verizon Cellular Network ExtenderIf Verizon cellular coverage is not adequate forcommunication signal strength, a cellularnetwork extender is available through anIASD. Order part number #0L2824. A cellularnetwork extender uses the home's internetconnection to communicate information fromthe generator to the Mobile Link system.

Website Information ScreensThe Mobile Link cellular unit sends messagesto alert the owner when scheduledmaintenance is required on the generator. Thegenerator’s total run hours can be viewed, anda log of completed maintenance can begenerated.Generator exercise time can also be checked and altered, if desired, through www.MobileLinkGen.com.

Mobile Link Cellular Information ScreenSee Figure 2-1 and Figure 2-2. Logging intothe Mobile Link App launches an InformationScreen. The Information Screen displays anoverview of each generator being monitoredby Mobile Link. A picture of the generatorappears on screen against a color-codedbackground (A). Background color indicatesat-a-glance operating status:

• Green: Generator is ready to operate.

• Blue: Generator is currently operating.

• Yellow: Generator requires maintenance,but is otherwise ready to operate.

• Red: Generator has a functional problemand requires immediate service.

• Gray: Generator not connected to Mobile LInk.

If Mobile Link cellular is being used to monitormultiple generators, scroll left and right toselect the desired unit.

An instrument cluster displays total generatorrunning time, time on backup power, time onexercise, battery voltage, and fuel level (dieselunits only).

Wire Harness Part Numbers

1000003206 Used on Air-Cooled Home Standby Generators

0K2231 Used on Liquid-Cooled Commercial Generators


http://www.mobilelinkgen.com

http://www.mobilelinkgen.com

General Information and Setup

Figure 2-1. Mobile Link Cellular Information Screen

Figure 2-2. Mobile Link App Interface

A

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A

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Operation and Troubleshooting

Section 3: Operation and Troubleshooting

InstallationNOTE: Verify proper generator operation andperformance before adding Mobile Linkcellular during a new generator installation.

Main Circuit Breaker LocationsSee Figure 3-1. Depending on your generatormodel, the main circuit breaker is locatedeither in an external breaker box (A), orinternally near the Controller (B).

Figure 3-1. Main Circuit Breaker Locations

Installing Mobile Link Cellular1. Unlock both locks, open generator lid, and

remove front panel.2. See Figure 3-2. If generator is equipped

with an internal breaker near theController, remove end panel from rightside. Otherwise, proceed to Step 3.

Figure 3-2. Removing End Panel (Internal Breaker)

3. Turn generator to OFF. Remove generatorpanel fuse.

NOTE: There are different Controllerconfigurations for various model years.

4. Turn main utility disconnect breaker inhome’s electrical panel to OFF or OPEN.

5. Using an appropriate fuse puller, removeT1 fuse from transfer switch.

6. Disconnect battery negative (–) cable,then positive (+) cable.

NOTE: The battery divider will need to beremoved for installation on PowerPact units.

7. If generator is equipped with an externalbreaker box, remove controller sheetmetal cover and fasteners.

8. Attach provided template to positionmounting hole location in end panel.Mounting hole location is critical for properoperation. Mobile Link cellular unitantenna must protrude 1 inch (2.54 cm)above top of generator roof wheninstallation is complete.

NOTE: See Figure 3-3. 2013 and later modelshave a pre-positioned dimple on the end panelto mark the center of the hole.

Figure 3-3. Pre-Positioned Dimple9. Inspect area behind external breaker box

to verify all wires are moved out of the wayto prevent damage during drilling.

002951

B

A

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NOTE: Models equipped with an internalbreaker mounted near the Controller willalready have the end panel removed at thispoint. Carefully place the end panel face up ona clean, smooth, flat surface to avoiddamaging the paint.

10. Use template provided with theseinstructions to drill a 1-1/8 in. (29 mm)hole.

11. See Figure 3-4. Route six pin connectorthrough plastic fitting (A) and one greengasket (B).

Figure 3-4. Mobile Link Cellular Installation12. Insert plastic fitting, from inside of

generator, through newly drilled hole inend panel. Position threaded portion offitting towards outside.

13. Install second green gasket (B) on outsideof end panel.

14. Thread antenna (D) into Mobile Linkcellular unit (C). Rotate antenna clockwiseuntil secure. Position antenna pointing up.

NOTE: Do not overtighten. Hand tighten only.

15. Insert six pin connector into Mobile Linkcellular unit. Connector will only fit oneway. DO NOT force into place.

16. See Figure 3-5. With plug installed, tightenplastic fitting and draw Mobile Link cellularunit to generator wall. Do not overtighten.Position Mobile Link cellular unit withantenna facing upwards.

Figure 3-5. Mobile Link Cellular In PlaceNOTE: Hold Mobile Link cellular unit firmlyand tighten nut during installation to avoiddamage to unit wiring harness.

17. Route wire harness to back side ofcontroller. Wherever possible, bundleharness with other wire looms to provideadditional support.

NOTE: On 2008 Home Standby Units only,remove fasteners that secure controller.

18. Locate accessory port. Accessory port isan eight-pin connector on underside ofcontroller.• On models equipped with an external

breaker box, lift controller to gainaccess to accessory plug location.

• See Figure 3-6. On models equippedwith an internal breaker mounted nearthe controller, accessory port is visiblefrom the battery compartment whenend panel is removed.

Figure 3-6.Accessory Port (Internal Breaker)

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D

C

A

B

D

C

B

A

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• See Figure 3-7. For PowerPact models,the accessory port is located under theController, and visible through thebattery door after the plate is removed.

Figure 3-7. Accessory Port (PowerPact)NOTE: If there is a decal labeled “Port 1” or“Accessory Prt 1,” remove decal to locateconnector.

19. Install eight pin connector harness intoopen socket on controller.

NOTE: The connector will only fit one way. DONOT force.

20. See Figure 3-8. Loosen and remove nuts(A) from both positive (+) and negative (–)terminal screws on battery cables. Slideharness power wires (B) over terminalscrews and replace nuts. Tighten securely.

Figure 3-8. Attach Harness Power WiresNOTE: The harness power wires consist of ablack negative (–) wire and a fused redpositive (+) wire.

21. Install end panel, controller, or sheet metalcontroller cover. Install and tightenretaining fasteners.

22. Verify generator is OFF.23. Install generator controller fuse.24. Install T1 fuse into transfer switch using an

appropriate fuse puller.25. Turn main breaker in the home electrical

panel to ON. On generator control panel,follow installation wizard and validatecorrect date, time, etc.

26. Place generator in AUTO. 27. Turn utility disconnect switch OFF to

simulate a power outage. Generatorshould turn ON. Allow to run forapproximately 30 seconds, then turn utilitydisconnect switch back to ON or CLOSEDto restore utility service. Transfer switchwill transfer back to utility. Generator willcool down and then shut down.

28. Verify Mobile Link cellular unit middle LEDis illuminated and bottom LED isilluminated or flashing at this time.

NOTE: Top LED will not illuminate untilregistration/activation process is complete.

Figure 3-9. Mobile Link Cellular LEDs

000197

B

A004942

A LED will illuminate when unit is registered.

B LED will flash if there is a poor connection.

C LED will be off if there is no network connection

LED will flash if the server connection is pending or down.

000217

A

B

C



Verizon Cellular Network Extender InstallationIn the US, if cellular coverage is not adequatefor communication signal strength, a networkextender is available through an IASD.1. Place network extender near the most

centrally located window. For best results,place extender in an elevated locationsuch as the top of a bookshelf or tallcabinet. If already using a Wi-Fi router,keep extender at least 2 feet (61 cm)away.

2. Connect one end of the provided Ethernetcable to an open port on the router andconnect the other end to the WAN portlocated at the rear of the networkextender.

3. Plug the power supply into the 12VDCpower port located at the rear of thenetwork extender and plug the supply intoan available wall outlet.

TroubleshootingProblem Cause Correction

All LEDs OFF No power to Mobile Link cellular unit

Check 5 Amp fuse located on yellow harness wire.

Check that harness is properly connected to battery.

Reset connector to Mobile Link cellular unit.

Top LED OFF Unit not enrolled Enroll Mobile Link cellular unit at www.MobileLinkGen.comVerify Mobile Directory Number (MDN) is enrolled on www.MobileLinkGen.com and enrolled number matches Mobile Directory Number (MDN) of Mobile Link cellular unit.

Middle LED flashing

Poor connection Reset connector at generator controller and Mobile Link cellular unit.

Replace cable.

Bottom LED OFF No cellular network connection

Check cellular coverage in area.

Mobile Link cellular unit in “Suspended” mode. Contact Customer Service for assistance at (US) 1-855-GEN-VIEW (1-855-436-8439)

Bottom LED flashing

Server connection pending

Network connection established. Awaiting server response.

Server may be down Wait for situation to resolve itself.NOTE: Cellular coverage may be intermittent. Verify cellular coverage is good in area by trying to make a phone call from a mobile phone near Mobile Link cellular unit.


http://www.MobileLinkGen.com

http://www.MobileLinkGen.com

Registration

Section 4: Registration

Once the Mobile Link cellular unit has beeninstalled, it should be registered and activatedto obtain full benefits of product capabilities.Gather the following information prior toinitiating registration process:

• E-mail address

• Mobile Directory Number (MDN) (locatedon bottom of Mobile Link cellular unit orproduct box)

• Mobile Equipment Identification Number(MEID) (located on Mobile Link cellularproduct box)

• Generator serial number (located on labelplate, near control panel console)

• Mailing address

• Valid credit card

• Address of generator location (if differentthan mailing address)

Go to www.MobileLinkGen.com to completethe registration process. The welcome screenis shown in Figure 4-1.

1. Click “Sign Up” (A).2. Enter requested information when

prompted, then click “Sign Up.”3. Enter requested generator enrollment

information when prompted, then click“Enroll.”

NOTE: The MDN can be found on the bottomof the device or on the device packaging. Theserial number is located on or in the area ofthe control panel.

4. Select the types of alerts to receive, howoften to receive them, and whether thealerts should be sent as text messages, e-mail messages, or both.

Figure 4-1. Mobile Link Cellular Information Screen

•Text alert settings can be configured todeliver notifications of any or all changesin generator status.

•Status changes include such events asfaults, warnings, exercise confirmations,or maintenance reminders.

5. An enrollment summary screen appears.Select “Submit” to continue.

A

002843


www.MobileLinkGen.com

Registration

6. Connect the Mobile Link cellular accountto a preferred Independent AuthorizedService Dealer (IASD). This enablesMobile Link cellular to automaticallydeliver maintenance notifications andalarms to the IASD.

NOTE: Contact the IASD for help inestablishing a connection between themand the Mobile Link account.

7. When generator enrollment is complete,top LED light on Mobile Link cellular unitwill illuminate.


Mobile Link Cellular App


Section 5: Mobile Link Cellular App

Download the Mobile Link Cellular forGenerators app:

See Figure 5-1. The Mobile Link cellular appprovides generator data optimized for yourmobile device:

• View current generator status andupcoming maintenance needs.

• Remotely set the generator’s exercise time.

• Review generator’s run and maintenancehistory.

• Receive push notifications to indicatechanges in status. Figure 5-1.Mobile Link Cellular for

Generators App

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Part No. 10000003486 Rev. C 06/08/17

©2017 Generac Power Systems, Inc.All rights reservedSpecifications are subject to change without notice.No reproduction allowed in any form without prior written consent from Generac Power Systems, Inc.

Generac Power Systems, Inc.S45 W29290 Hwy. 59Waukesha, WI 53189

1-888-GENERAC (1-888-436-3722)www.generac.com

http://www.generac.com

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