6th NGIS

PICC, Putrajaya

18th March 2014 (Tuesday)

Introduction

The MFFA overall process flow

How does MFFA helps in restoring power supply in Malaysia?

How does MFFA helps in restoring power supply in Malaysia? (in terms

of utilizing the GIS)

The Benefits

Screen shots

Future plan

Introduction

The MFFA Project was implemented with the intention to improve

supply restoration process with the help of technology.

Focusing to attend low voltage breakdown at sites.

This will improve :

Improve Communication and Coordination

Improve Customers Relationship Management

Improve Business Performance

TNB vehicles that being use to attend breakdowns are also installed

with GPS devices to locate and to identify the nearest field crew to

ensure the response to attend a breakdown is minimized.

It can be viewed on a map that is embedded in MFFA system.

Project started

PDA GPS

To complete

for the whole

Peninsular Malaysia

1046

for supervisors at Pusat Pengurusan Bekalan (PPB)

Job Management

for field crews (installed in the PDA)

TNB SMS

1

2

Customer

•Call or SMS breakdown to 15454

TNB Careline

•Customer Management Centre

•Received call and creates tickets

Pusat Pengurusan Bekalan (PPB)

•Received breakdown ticket

•Ready to dispatch job

Field Crews

•Received job through PDA

•Attend breakdown

MFFA Scope

Ticket

number,

Address,

etc.

I’m facing a

blackout at my

house now.

Hello TNB Careline,

How can I help you?

Can I have your

details please……

My name is Mr. Big.

My address……

We will send our

crew to your house

soon.

Thank you.

1. Dispatch ticket to

field crew

2. Field crew receive ticket

via PDA and acknowledge

supervisor by click ‘terima’.

3. Field crew will now go

to customer’s house

4. Reach at customer’s house.

Acknowledge supervisor by click

‘tiba’. Check and repair. Acknowledge

supervisor by click ‘kerja siap’.

5. Acknowledge

completion of job

(via system) to

Careline

Geocode

by supervisor at stations – estimation of incident occurred based on the address

Re-geocode

by field crew at sites – the exact location of the incident will be marked in the map – for analysis purposes

Vehicle tracking

to identify the nearest crew to be sent to attend an incident

Navigating

to show fastest route to the breakdown location by the supervisor to the field crew.

Using the pre-installed GPS application

Analysis

By engineers at stations.

Can view details breakdown location

Latitude and longitude from Map will be dispatch to PDA for

navigation purposes

Can view details breakdown location and engineer can do breakdown

analysis based on frequency of breakdown in map.

Target users : Stations engineers

Job Management

Motorola MC5574/65

SMS

Page 17

• Improve Productivity

•Faster Response Time

•Enhance Communication

• Improve Data Integrity

To add TNB substations on the map

integrate with TNB Corporate Geospatial Information System (CGIS) on

going project) –

The benefits to TNB – can determine which substation down and affected

customer.

Telemetry functionalities on the vehicle

track historical data and driver behavior.

MFFA is a system that being used by field crews at TNB to help them to

update their current status to the supervisor at the office while

restoring power supply for customers at site.

Faster response