mobile device technology...mobile device technology 03/26/2014 phil reynolds thingstoknow*...
TRANSCRIPT
TECHNOLOGYMobile Device
Computers aren’t just for the desktop anymore.
1
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Things to Know
Mobile Trends
Engage Now
App Development
Example SoDware Requirements
Topics for DiscussionOVERVIEW
2
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Terms and Defini2ons
3
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Smartphone: A cellular
telephone with built-‐in
applicaIons and Internet.
Examples: iPhone 5s, Motorola Droid X, Samsung
Galaxy S4, HTC One, Sony Xperia
THINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
4
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Tablet: A wireless, portable
personal computer with a
touch screen interface.
Examples: iPad, Kindle Fire, Samsung Galaxy
Tab, MicrosoF Surface, Google Nexus 7
Terms and Defini2onsTHINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
5
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile OS: The core soDware that
operates a mobile device. The OS
provides a common way for
applicaIons to interface with mobile
device hardware.
Terms and Defini2onsTHINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
6
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Major Mobile OperaIng Systems
Pla<ormsTHINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile OS by Market Share
7
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
5%2%
52%
41%
iOS Android Windows Other
THINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
8
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile App: SoDware
downloaded and installed
directly on a mobile
device.
Terms and Defini2onsTHINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
9
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile Website: Web site designed for
and delivered through a mobile
browser such as Safari, Chrome, or the
Android browser.
Terms and Defini2onsTHINGS TO KNOW
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
10
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile technology has risen FASTER than ANY other technology in recorded history.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
11
Mobile device adopIon is growing
8 TIMES FASTER Than internet adopIon did in the
1990s and early 2000s.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
12
SmartPhones have integrated into our lives faster than any
technology in history. Ownership has grown by 71.1%
year over year.
61% of Americans now own smartphones.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
US Smart Phone Adop2onMOBILE TRENDS
13
0%
25%
50%
75%
100%
2011 2012 2013 2014 2015 2016 2017
78%74%69%63%
56%50%
39%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
207m
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Tablet GrowthMOBILE TRENDS
14
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Tablet ownership is currently exploding as the power of
these devices grows. Ownership has grown by 78.9%
year over year.
40% of adults now own tablets.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
US Tablet Adop2onMOBILE TRENDS
15
0%
25%
50%
75%
100%
2011 2012 2013 2014 2015 2016 2017
60%54%
48%43%40%29%
11%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
160m
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SmartPhone vs. Tablet Age Distribu2onMOBILE TRENDS
16
0%
10%
20%
30%
40%
13-17 18-24 25-34 35-54 55+
17%
24%26%
14%19%
7%
21%
33%
21%18%
SmartPhone Tablet
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
17
At 7 billion units,
there are more acIve
mobile devices on
Earth than people.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
18
The average smartphone user spends
2.6 hours a day using their mobile device.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
19
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
28%of all web traffic is now comes from mobile devices.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
20
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
51%of consumers say they have made a mobile
payment within the past 3 months.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
21
57%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
of smartphone users will not recommend a
business with a poorly designed mobile site.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
22
64%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
of smartphone users view brands with mobile
apps more favorably.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
23
80%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
of all mobile handsets will be smartphones by
the end of 2015.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Rise of Mobile DevicesMOBILE TRENDS
24
Mobile is Big.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
25
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
“Those are a lot of numbers, but honestly
I’ve got a ton to do. Mobile isn’t going to
make my list any Ime soon.”
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
26
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators Dilemma
Established firms can fail by “doing everything right”.
Successes and capabiliIes can actually become obstacles in
the face of changing markets and technologies. The inerIa
of proven processes can blind established firms to the
threat of disrupIve innovaIons in the marketplace.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
27
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Sustaining Technologies
Sustaining technologies are technologies that improve
product performance. These are technologies that most
established companies are familiar with; technologies that
involve improving a product that has an established role in
the market.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
28
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Disrup2ve Technologies
DisrupIve technologies are innovaIons that iniIally result
in worse product performance. They are generally cheap
and limited, but embody a unique compeIIve advantage.
Over Ime disrupIve technology improves, capturing new
segments and eventually replacing sustaining technology.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
29
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Established Companies
Good at Sustaining Bad at DisrupIve
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
30
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Time
Pro
duct P
erf
orm
ance
High End Market Needs
Viability
Sustaining Tech
Dominance
Disruptive Tech
Low End Market Needs
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
31
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Some Examples from History
‣ Telegraph > Telephone
‣ Cable Excavators > Hydraulic Excavators
‣ X-‐Ray > Ultrasound
‣ Glass BoPles > PlasQc BoPles
‣ Riverboats > Railway
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
32
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
More Recent Examples
‣ Postal Mail > Email
‣ Tube Radios > Transistor Radio
‣ Record > Tape > CD > Downloadable Files
‣ Piano > Digital Keyboard
‣ Film > Digital Cameras
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
33
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Examples in Computer Technology
‣ Brick and Mortar Stores > Online Retailers
‣ Mainframes > Minicomputers > Desktops > Laptops
‣ Offset PrinQng > Desktop Printer
‣ Paper Encyclopedias > Wikipedia
‣ Tapes > Floppies > OpQcal > USB SQck > Cloud Storage
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
34
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Solving the Innovators Dilemma
IdenIfy, develop and successfully market emerging,
potenIally disrupIve technologies before they overtake the
tradiIonal sustaining technology.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The Innovators DilemmaENGAGE NOW
35
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile is Disrup2ve
Mobile is one of today’s most disrupIve technologies. It is
currently in the phase between viability and dominance
with tradiIonal compuIng devices. You need to offer
quality mobile device support in the very near future to
remain relevant to agents and insureds.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Where to StartAPP DEVELOPMENT
36
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
“I don’t know the first thing about mobile.
Where do I start?”
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Where to StartAPP DEVELOPMENT
37
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
‣ Mobile Web?
‣ NaIve App?
‣ What Could My App Do?
Ques2ons to Ask
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile Web or Na2ve App?APP DEVELOPMENT
38
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
‣ Mobile Web: Mobile applicaIons delivered through a
mobile browser such as Safari or Chrome.
‣ Mobile App: SoDware downloaded and installed naIvely on
a mobile device.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile Web or Na2ve App?APP DEVELOPMENT
39
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
‣ Exposure
‣ Support
‣ Pla_orm
‣ Interface
‣ ConnecIvity
‣ Features
‣ Speed
‣ DistribuIon
‣ Expense
Factors to Consider
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Exposure
Mobile Web or Na2ve App?APP DEVELOPMENT
40
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
App
20%
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure80%
The average smartphone user spends 20% of their time browsing the web and 80% of their time in native apps.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Support
Mobile Web or Na2ve App?APP DEVELOPMENT
41
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% ExposureApp
250,000
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
25,000
There are approximately ten times as many web developers in the US as app developers.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Pla<orm
Mobile Web or Na2ve App?APP DEVELOPMENT
42
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
App
Browser
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
Native
Mobile Web sites run in a web browser while native apps run directly on your device. Browsers are standardized while OSes are fragmented.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Interface
Mobile Web or Na2ve App?APP DEVELOPMENT
43
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
App
Static
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
Dynamic
Mobile Web sites are largely static interfaces with only sparse interactivity. Mobile apps can be much more dynamic and interactive.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Connec2vity
Mobile Web or Na2ve App?APP DEVELOPMENT
44
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
App
Required
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
Optional
Mobile Web sites depend on internet availability while mobile apps can operate without network access and sync data later.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Features
Mobile Web or Na2ve App?APP DEVELOPMENT
45
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
App
Limited
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
Complete
Browsers can only access some device features while a mobile app can utilize advanced features such as GPS, Camera, Accelerometer, etc.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Speed
Mobile Web or Na2ve App?APP DEVELOPMENT
46
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
App
Slower
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
Faster
Mobile websites offer a slower user experience because content must be downloaded and then rendered in a browser. Apps are much faster.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Distribu2on
Mobile Web or Na2ve App?APP DEVELOPMENT
47
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
App
WebWeb Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
App Store
Mobile websites are accessible from any browser without restriction while apps must be submitted, accepted, and published through an app store.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Expense
Mobile Web or Na2ve App?APP DEVELOPMENT
48
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
WebWeb Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
App
Reasonable
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure
Expensive
Mobile websites are cheaper to build and maintain due to single code base and higher availability of developers.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile Web or Na2ve App?APP DEVELOPMENT
49
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure20%250,000BrowserStaticOnlineLimitedSlowWebReasonable
Web Distribution
Runs in Browser
Broad Support
20% Exposure
Largely Static Interface
Limited Device Features
Requires Connectivity
Slower User Experience
Reasonable Cost
App Store Distribution
Runs Directly on Device
More Dynamic Interface
Full Device Features
Operates Offline
Faster User Experience
Expensive
Limited Support
80% Exposure80%25,000NativeDynamicOffline/OnlineCompleteFastApp StoreExpensive
WEB
APP
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile Web or Na2ve App?APP DEVELOPMENT
50
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Which is right for you?Apps deliver high quality at a significant premium.
Mobile websites offer limited, but very usable
funcIonality at a much lower cost. Budget and project
goals will determine the best answer.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What Should Our App Do?APP DEVELOPMENT
51
“What things should we try to do with a
mobile app?”
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What Should Our App Do?APP DEVELOPMENT
52
IDENTIFY business opportuniIes DESCRIBE consumer demands
DESIGN a soluIon.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What Should Our App Do?APP DEVELOPMENT
53
Iden2fy Business Opportuni2es
‣ Reduce Costs
‣ Create New Channels
‣ Internal Process Efficiency
‣ Tighten UnderwriIng
‣ Elevate Your Brand
‣ Younger Demographic
‣ Ease of Doing Business
‣ Build Word of Mouth
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What Should Our App Do?APP DEVELOPMENT
54
Describe Consumer Demands
‣ View Invoices
‣ Pay Amount Due
‣ View Coverage InformaIon
‣ Submit First NoIce of Loss
‣ View Claims Status
‣ Inventory Contents
‣ Manage Personal Profile
‣ Quick Quote
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What Should Our App Do?APP DEVELOPMENT
55
Design a Solu2on
‣ Policies
‣ Claims
‣ Photos
‣ Documents
‣ Billing
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Use Cases for Insured BillingEXAMPLE BILLING
56
UC-‐1. Insured Visits Welcome Screen
UC-‐2. Insured Views Currently Due
UC-‐3. Insured Makes a Payment
UC-‐4. Insured Enables Auto-‐Pay
UC-‐5. Insured Disables Auto-‐Pay
UC-‐6. Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
57
UC-1Insured Visits Welcome Screen
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
58
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-1Insured Visits Welcome Screen
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
59
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
Insured name is looked up from account login.
Welcome text is controlled through admin CMS.
Insured can log out from the welcome screen.
UC-1Insured Visits Welcome Screen
App is branded to carrier.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
60
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
61
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
62
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
63
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
64
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
Amount represents only a single policy.
If mulIple invoices are acIve, show nearest due date.
Should link to a document image of the most recently sent invoice.
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
65
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
66
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
67
Phillip D. Reynolds
509 West Olive
Suite 101
Springfield, MO 65806
(417) 299 -1119
$56.00
3/20/2014
05/01/2014
04/15/2014
PO Box 58
Waterford, VA 20197
(540) 882-3232
www.loudounmutual.com
Loudoun Mutual Insurance Company
PO Box 58
Waterford, VA 20197
Loudoun Mutual
Loudoun Mutual
Current Bill
Policy Claims PhotosPayments Docs
Loudoun Mutual
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
68
Phillip D. Reynolds
509 West Olive
Suite 101
Springfield, MO 65806
(417) 299 -1119
$56.00
3/20/2014
05/01/2014
04/15/2014
PO Box 58
Waterford, VA 20197
(540) 882-3232
www.loudounmutual.com
Loudoun Mutual Insurance Company
PO Box 58
Waterford, VA 20197
Loudoun Mutual
Loudoun Mutual
Current Bill
Policy Claims PhotosPayments Docs
Loudoun Mutual
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
69
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-2Insured Views Currently Due
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
70
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
71
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
72
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
73
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
74
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
75
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
76
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
UC-3Insured Makes a Payment
“On / Off” represents status of auto pay.
Default to currently due.
Total amount across all invoices by earliest due date.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
77
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
78
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
79
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
UC-3Insured Makes a Payment
This account is stored on the billing system server as the primary payment account. Obfuscated account details will pre-‐populate the next Ime the user visits this screen.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
80
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
81
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
82
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241OK Cancel
Payment
You are about to pay $56.00 from your credit card ending in
***6789. Are you sure?
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
83
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241OK Cancel
Payment
You are about to pay $56.00 from your credit card ending in
***6789. Are you sure?
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
84
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Paid On:
Amount Due:
04/28/14
$56.00
Payment Completed Successfully!
Make a Payment Account History Current Invoice
Receipt Number: XQ1234
Make a Payment
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
85
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Paid On:
Amount Due:
04/28/14
$56.00
Payment Completed Successfully!
Make a Payment Account History Current Invoice
Receipt Number: XQ1234
Make a Payment
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
86
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
87
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-3Insured Makes a Payment
Other payment details are stored now as primary payment method, and obfuscated.
Payment amount is now blank.
Date now displays next due date.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
88
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-3Insured Makes a Payment
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
89
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
90
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
91
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
92
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
93
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
94
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
95
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-4Insured Enables Auto-‐Pay
Status is currently “Off”
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
96
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
97
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
98
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
99
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
UC-4Insured Enables Auto-‐Pay
Icon displays terms and condiIons.
Toggle is currently off.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
100
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
101
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
102
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
I Agree Cancel
Notice!
Legal disclaimers, terms, description of when money will be withdrawn from accounts.
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
103
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
I Agree Cancel
Notice!
Legal disclaimers, terms, description of when money will be withdrawn from accounts.
UC-4Insured Enables Auto-‐Pay
If no primary payment account has been entered on the previous screen, this dialogue will indicate such and direct the user to enter one in the previous screen.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
104
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
I Agree Cancel
Notice!
Legal disclaimers, terms, description of when money will be withdrawn from accounts.
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
105
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
I Agree Cancel
Notice!
Legal disclaimers, terms, description of when money will be withdrawn from accounts.
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
106
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
107
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
UC-4Insured Enables Auto-‐Pay
Table displays a schedule of all upcoming payments for current policy term. Include future policy term once renewal has been processed.
Toggle is now on.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
108
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
109
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
110
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-4Insured Enables Auto-‐Pay
Status is now “On”
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
111
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-4Insured Enables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
112
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
113
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
114
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
115
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
116
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
117
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
118
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
Status is currently “On”
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
119
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
120
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
121
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
122
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
Toggle is on.
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
123
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
124
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
125
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
I Agree Cancel
Notice!
You are disabling auto-pay for your account. Legal disclaimers,
terms, etc… Do you agree?
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
126
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
I Agree Cancel
Notice!
You are disabling auto-pay for your account. Legal disclaimers,
terms, etc… Do you agree?
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
127
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
128
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Toggle is now off.
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
129
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
130
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
131
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
132
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5Insured Disables Auto-‐Pay
Status is now “Off”
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
133
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account History Current Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5Insured Disables Auto-‐Pay
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
134
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
135
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
136
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
137
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
138
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
139
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
140
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
UC-6Insured Views Account History
User can click the right arrow to view more details on any record.
Debits are red, payments are green. Record types depend on the underlying billing system. An example set of records could include:
* Invoice * PaymentInvoice * NPCP * CancelaIon * NSF * Reinstatement * Adjustment * Waive
Table columns include:
* Date * TransacIon Type * Amount
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
141
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
142
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
143
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
144
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6Insured Views Account History
Fields in this screen are dependent on the record type and will be variable based on your billing system. A full SRS should include screen layouts for every record type.
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
145
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
146
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
147
Phillip D. Reynolds
509 West Olive
Suite 101
Springfield, MO 65806
(417) 299 -1119
$56.00
3/20/2014
05/01/2014
04/15/2014
PO Box 58
Waterford, VA 20197
(540) 882-3232
www.loudounmutual.com
Loudoun Mutual Insurance Company
PO Box 58
Waterford, VA 20197
Loudoun Mutual
Loudoun Mutual
Invoice Detail
Policy Claims PhotosPayments Docs
Loudoun Mutual
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
148
Phillip D. Reynolds
509 West Olive
Suite 101
Springfield, MO 65806
(417) 299 -1119
$56.00
3/20/2014
05/01/2014
04/15/2014
PO Box 58
Waterford, VA 20197
(540) 882-3232
www.loudounmutual.com
Loudoun Mutual Insurance Company
PO Box 58
Waterford, VA 20197
Loudoun Mutual
Loudoun Mutual
Invoice Detail
Policy Claims PhotosPayments Docs
Loudoun Mutual
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
149
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
150
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6Insured Views Account History
PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
151
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account History Current Invoice
POLICY: 020111044
UC-6Insured Views Account History
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What else could our mobile app do?MORE IDEAS
152
‣ View policy header details. (Contacts, Term, Status, etc.)
‣ View coverage informaIon with links to policy forms.
‣ Allow user to change basic contact informaIon.
‣ Allow user to view the acIve dec
‣ Cross sell / quote basic policy changes. (Advanced)
Policy
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What else could our mobile app do?MORE IDEAS
153
‣ File first noIce of loss.
‣ Check on the status of a claim.
‣ Open a discussion with a claims adjuster.
‣ View noIces and updates posted by adjuster.
‣ Setup an ACH account for direct deposit. (Advanced)
Claims
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What else could our mobile app do?MORE IDEAS
154
‣ Allow insured to take photos of their property.
‣ Create an inventory of contents.
‣ Prompt the user once a year to update records.
Photos
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What else could our mobile app do?MORE IDEAS
155
‣ Allow insured to view all public documents.
‣ Provide access to policy documents such as decs, noIces,
inspecIon photos, etc.
‣ Provide access to billing system documents.
‣ Allow insureds to upload their own documents.
Documents
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
DiscussionCONCLUSION
156
Ques2ons / Feedback?
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Contact InfoCONCLUSION
157
Phone
Website
417.299.1119
www.britecore.com
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Contact InfoCONCLUSION
158
http://www.slideshare.net/PhilReynolds2/mobile-technology-32793965
You can view this presentaIon online at: