mobile commerce mistakes
DESCRIPTION
It's all about respect. Mobile commerce is about delivering easy to read and understand information as quickly and seamlessly as possible. Remove all the barriers to taking action, and make it easy for people to get what they're looking for.TRANSCRIPT
Mobile CommerceMistakes
WHY YOU SHOULD CARE
0%
25%
50%
75%
100%
2005 2013
Smartphone market share up 17 times in past 6 years.
Smartphones Feature Phones
88%
25,000K
50,000K
75,000K
100,000K
125,000K
150,000K
1 2 3 4 5 6 7 8 9 10iPod iPhone iPad
WHY YOU SHOULD CARE
Cumulative quarterly units shipped after launch
0%
5%
10%
15%
20%
25%
30%
2008 2009 2010 2011 2012 2013E 2014E
27%
20%
15%
10%
6%
2.4%0.9%
Mobile traffic as % of global Internet Traffic.
WHY YOU SHOULD CARE
6%
2010
2010Desktop
24%
2012
% of Black Friday sales
WHY YOU SHOULD CARE
Respect the Clock
Source: blog.kissmetrics.com/loading-time/
A 1 second delay in page response can reduce
conversion by 7%
expect pages to load in 2 seconds.
leave if it takes more than 3 seconds.
are less likely to use the site again.
say load time is important to loyalty.
47%
40%
79%
52%
expect pages to load in 2 seconds.
leave if it takes more than 3 seconds.
are less likely to use the site again.
say load time is important to loyalty.
47%
40%
79%
52%
DISCTRACTIONSARE
EVERYWHERE
1) Minimize load time.
2) Keep people signed in.
3) Trim the fat.
Life moves pretty
fast.
Respect the Finger
Fitt’s Law
SEARCH Hard to click
SEARCH Easy to click
Don’t break the experience.
There is no mouse.Hover doesn’t exist.
Respect the Code
<input type=“tel”><input type=“email”>
Respect the Screen
48% of people say they’ve left a website that had a product they wanted...
Hick’s Law
GOOSE
DUCK
DUCK DUCK
DUCK
DUCK
DUCK
DUCK
DUCK
DUCK DUCK
GOOSE
DUCK
DUCK
DUCK
DUCK
DUCK
DUCK
3 thingsat a time.
Respect the Community
Word of mouth is the most powerful force in marketing.
Impulse purchases are up 117%
Make it easy.
Respect the Process
Underkill it.
Respect the Clock
Respect the Finger
Respect the Code
Respect the Screen
Respect the Community
Respect the Process
Thanks!
jcornelius.comninelabs.com
@jc@ninelabs
http://jc.cm/mcomm-mistakes