mnghacare user guide (patient...

MNGHACare

User Guide

(Patient portal)

MNGHACare USERMANUAL

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Table of Contents 1. Sign in ............................................................................................................................................................. 4

1.1 Sign in ................................................................................................................................................. 4

1.2 User Sign-in Verification ..................................................................................................................... 5

2. Reset Password .............................................................................................................................................. 6

2.1 Password change ..................................................................................................................................... 6

2.2 Password Reset Verification .................................................................................................................... 7

3. Home............................................................................................................................................................... 8

3.1 MNGHA Care Main Screen ...................................................................................................................... 8

3.2 Account Information ................................................................................................................................ 9

3.3 Picture change ........................................................................................................................................ 10

4. Appointment ............................................................................................................................................... 11

4.1 Appointment list .................................................................................................................................... 11

4.2 Appointment request ............................................................................................................................ 12

5. Visit History .................................................................................................................................................. 13

5.1.Visit Type ................................................................................................................................................ 13

5.2 Visit History – List .................................................................................................................................. 14

5.3 Visit History – Details ............................................................................................................................. 15

6. Test Result .................................................................................................................................................... 16

6.1 Test Result – Laboratory ....................................................................................................................... 16

6.2 Test Result – Radiology ......................................................................................................................... 17

6.3 Test Result – Special Clinic .................................................................................................................... 18

6.4 Test Result – Pathology ........................................................................................................................ 19

7. Prescriptions ................................................................................................................................................. 20

7.1 Prescriptions – Visit type ...................................................................................................................... 20

7.2 Prescriptions- List ................................................................................................................................... 21

7.3 Prescriptions – Alarm ............................................................................................................................ 22

8.Group management ...................................................................................................................................... 23

8.1 Group management – Dependents List .................................................................................................. 24

8.2 Group management – Grant Access ....................................................................................................... 25

8.3 Group management – Dependents List -future vaccination reminders ................................................ 26

8.4 Group management – Add New Access ................................................................................................. 27

8.5 Group management – Edit Current Access ............................................................................................ 28

9. Treatment Eligibility ..................................................................................................................................... 29


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9.1 Eligibility types list ................................................................................................................................. 29

10. Vaccination ................................................................................................................................................. 30

10.1 Vaccination .......................................................................................................................................... 30

11.EMR ............................................................................................................................................................. 31

11.1 EMR ...................................................................................................................................................... 31

12. Medical Reports ......................................................................................................................................... 32

12.1 Medical report ...................................................................................................................................... 32

12.2 Completed Report ................................................................................................................................ 33

12.3Request Medical Report ........................................................................................................................ 34

12.4 Requests Status .................................................................................................................................... 36

13.Messages ..................................................................................................................................................... 37

13.1 Messages .............................................................................................................................................. 37

13.2 Messages – Notification ....................................................................................................................... 38

13.3 Messages-Suggestions and complains ................................................................................................. 39

13. 4 Messages – Outbox ............................................................................................................................. 40

13.5 Messages – Inbox ................................................................................................................................. 41

14. Education ................................................................................................................................................... 42

14.1 Education .............................................................................................................................................. 42

15. My Health ................................................................................................................................................... 43

15.1 Exercise ................................................................................................................................................ 43

15.2 Exercise – Inserting ............................................................................................................................. 44

15.3 Weight – Search .................................................................................................................................. 45

15.4 Weight – Inserting ............................................................................................................................... 46

15.5 Blood Pressure – Search ..................................................................................................................... 47

15.6 Blood Pressure – Insertion .................................................................................................................. 48

15.7 Blood Sugar – Search .......................................................................................................................... 49

15.8 Blood Sugar – Inserting ........................................................................................................................ 50

16. Self-Assessment .......................................................................................................................................... 51

16.1 Pain control .......................................................................................................................................... 51

16.2 Performance Status .............................................................................................................................. 52

16.3 Quality Of Life ....................................................................................................................................... 53


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1. Sign in

1.1 Sign in

Sign in screen will appear when the MNGHA Care is launched.

Insert MRN and PASSWORD and select your Area on ①.

(To save the MRN for next login, check on the [Save MRN].

In case of first login, insert Saudi ID.

Click ② [Sign in] button, to access the application.

To change the screen language to Arabic, Click ③.

If you need help click ④ [help] button to find User Guide .

Click button ⑤ to change the password. Note: - if there is any new update available, user be notified through pop-up message indicates

there is a newer version. It’s highly recommended to install all updates before using the Application.

- For desktop version please use Google chrome browser.

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1.2 User Sign-in Verification Summary : To confirm your identity after the sign in, a verification code will be sent to the mobile number

of the patient that is registered in the Hospital Information System.

Timer for inserting the verification code will be shown on ① (total time is 5 minutes)

Insert the verification code in ②, click [Confirm] button to proceed with signing in.

In case the given verification code doesn’t work, user can get a new verification code by

clicking button ③ [Request Code Again].

To cancel log in, user can go back to the previous page by clicking button ④ [Cancel]

If you need help click ⑤ [help] button to find User Guide .

To change the screen language to Arabic, Click ⑥. Note: If you don’t receive a text message with the verification code, make sure to add your mobile number in registration section in Patient service Administration.

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2. Reset Password 2.1 Password change

Summary: User can change their password after initial log-in with Saudi ID or Iqama

Click button ①, to move to the previous page.

Click button ②, to Logout.

③ is input field to enter the new password.

④ is input field to enter same new password above as confirmation

Click button ⑤ to submit, Click button ⑥ to cancel

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2.2 Password Reset Verification Summary : Screen for verifying password change.

Timer for inserting the verification code will be shown on ①, (total time is 5 minutes).

Insert the verification code on ②, click [Confirm] button and proceed with signing in.

In case the given verification code doesn’t work, user can get a new verification code by

clicking button ③ [Request Code Again].

To cancel log in, user can go back to the previous page by clicking button ④ [Cancel].

If you need help click ⑤ [help] button to find User Guide

To change the screen language to Arabic, Click⑥.

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3. Home

3.1 MNGHA Care Main Screen

Summary: This is the main page after signing in to the MNGHACare.

① Shows the user’s name, age, gender and patient number.

Click button② for user’s account information such as Name, Area, Gender,

Age(Birthday),Phone , Email that can be edited and change password.

Click button ③to change the profile photo.

To change the screen language to Arabic, Click④.

Click button ⑤ to Logout and to help a patient by download the user Manuel .

⑥ Menu area of all services. Note: MNGHA Care will automatically log you out after 5 minutes of inactivity.

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3.2 Account Information

Summary: This page showing user account information.


Click button ②, to Logout, User Manual or Move to Home .

Click button ③to change the profile photo.

Present user’s account information such as Name, Password, Area, Gender,

Age(Birthday),Phone and Email that can be edited by click button④.

Click button ⑤, to Change Password using Password change page .

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3.3 Picture change

Summary: Chang profile picture through select picture from user’s mobile.


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4. Appointment

4.1 Appointment list Summary: This page showing the list of future appointments even of radiology appointment with instructions for limited exams (central region) .


Click button ②to move to Home Page, use manual , or to Logout.

In ③, select the start and end dates for to search appointments.

In ④, list of reserved appointment even radiology appointment (for all regions ) with

instruction for limited exams (for central region) and requested appointments through this

application shows and using button 5 it can be displayed in detail or folded

Click button ⑥, to modify the requested appointment.

Click button ⑦, to Cancel the appointment Request.

Click button ⑧, to Request for appointment currently only available for (Business Center

or Prince Bader Residential City Clinics ) for Central region

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4.2 Appointment request Summary: This Page to request an appointment. This service is currently available only for (

Patient who has file in Business Center clinic or Prince Bader Residential City Clinics) in Central

region.


Click button ②, to move to Home Page , Logout ,Add comment and to help a patient by download

the user Manuel .

Click area ③, user can select facility.

Click area ④, user can select clinic.

Click area ⑤, user can select physician.

Click area ⑥, user can select time (if morning or afternoon).

To select the preferred date range, click button ⑦ and ⑧ to move between months.

Click the desired “from” and “To” dates o Note: Maximum duration for requesting new appointment in Prince Bader Facility is two

working days

Click button ⑨ , to submit appointment request, the response will be received as notification in

Messages .

Click button ⑩, to go back to appointment list page.

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5. Visit History

5.1.Visit Type

Summary: To select Visit type


Click button ②, to move to Home Page , Logout ,Add comment or user manual .

From ③ User can search the visit history separately per visit type [Outpatient], [Inpatient],

[Emergency],[all] by select one type .

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5.2 Visit History – List

Summary: This page displays the visit history for selected visit type .


Click button ②, to move to Home Page , Logout ,Add comment or user manuel .

Using button ③, user can search the visit history per [3Month], [6Month],[1Year].

Click ④, to see visit history for the searched period.

⑤ shows the list of visit history, and using button ⑥ to move to details page.

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5.3 Visit History – Details

Summary: to display basic treatment information for selected visit.

① To display selected visit date and type

② Display the basic treatment information such as Hospital information ,Diagnosis,

Prescription , Laboratory , Radiology, Special Clinic , Medical report and Pathology, you

can use to display each one in detail or folded.

Click ③ to print or request Medical report.

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6. Test Result

6.1 Test Result – Laboratory

Summary: Page displays the test result of Laboratory.


Click button ②, to move to Home Page , or to access user Manuel, or to logout.

By using button ③, users can search for all four kind of test results. The image

above shows the [Laboratory] result.

By using button ④, users can search the Test Result per [3Month], [6Month], [1Year].

Click button ⑤, users can see the information for the searched period.

⑥ shows the test result, and using button the test result of Laboratory can be

displayed in detail or folded.

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6.2 Test Result – Radiology

Summary : This page displays Radiology result and image for central region .



By using button ③, users can search for all four kind of results , here we describe

[Radiology] .



⑥ shows the test result, and using button the test result of Radiology can be

displayed in detail or folded.

click button ⑦ to view Radiology image for central region only .

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6.3 Test Result – Special Clinic

Summary: This page displays the test result of Special Clinic (other exams).




[Special Clinic]



⑥ shows the test result, and user can check the test history of Special Clinic.

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6.4 Test Result – Pathology

Summary: This page displays the test result of Pathology.


Click button ②, to move to Home Page , Logout ,Add comment or user Manuel .


[Pathology] .



By using button ⑥, users can see the Test Result and check the test result of Pathology.

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7. Prescriptions

7.1 Prescriptions – Visit type

Summary : This page to select visit type to search the Prescriptions separately per

[Outpatient],[Inpatient], [Emergency].


Click button ②, to move to Home Page , Logout ,Add comment or to access user Manuel .

From ③, user can select visit type to search the Prescriptions separately per

[Outpatient],[Inpatient], [Emergency].

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7.2 Prescriptions- List

Summary: This page displays the prescription information for selected visit type or for all.



Using③, user can search the Prescription separately per [3Month], [6Month],[1Year].

Click button 4, users can see the information of the searched period.

⑤ shows the list of Prescriptions, and using button the list can be displayed in detail or

folded.

Click button ⑥, user can request [Medication Refill], The requested information is

transferred to the Hospital Information System (HIS). The history of approval or refusal of

refill is transferred via SMS from HIS, and it also can be found on Notification page of

MNGHA Care.

Click button ⑦, to move to the page for [Medication Alarm], alarm button can be

displayed only for the outpatient Prescriptions and when it’s necessary to take medicine

every day within specific period.

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7.3 Prescriptions – Alarm

Summary : This page displays Medication alarm, start date, end date, and dose time can be set.

① area to insert the basic information for medication alarm. Start date, end date, and

dose time can be set. When accessing the page, the basic date and time is automatically

set and the patient can change accordingly.

Click button ②, to save alarm information.

Click button ③, to cancel the alarm.

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8.Group management

Summary: In this feature you can view and manage your dependents list that who registered under

your mobile number or Grand Access for your relatives who are share the same Family ID


Click button ②, to move to Home Page , Logout ,Add comment and to help a patient by

download the user Manuel .

From ③ Select Grant Access or Dependents list.

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8.1 Group management – Dependents List

Summary : This page displays the list of family members that who registered under user mobile

number .




③ shows the list of family members

If the child registered under your mobile number , [Select] button shows. Using button

④, user can use all the functions of patient portal for selected child.

From ⑤ you can activate future vaccine reminder feature for your dependents who are

less than 6 years old.

Click button ⑥, to go back to your account.

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8.2 Group management – Grant Access

Summary: Display list of dependents who are share same Family ID with your profile to determine which

will be granted access



③ shows the list of family members and to select one or edit the granting

click button ④[Grant Access] to give grant your access.

Select ⑤to edit the granting .

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8.3 Group management – Dependents List -future vaccination reminders

Summary: To remind family leader of the time of MNGHA vaccination schedule for all dependents

who are less than 6 years old.

① Once you put a check mark (√) on “future vaccination reminder”, you will receive

notifications of future vaccination for all your dependents in notification page .

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8.4 Group management – Add New Access

Summary: To Add new granting

After chose Grant access from section (9.2 Group management – Grant Access)

①Display MRN for who will have this granting .

Using ② to decide expiration date for this grant .

Check ③ for permanent access.

Click button ④ to save and activate this granting .

Click button ⑤ to cancel .

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8.5 Group management – Edit Current Access

Summary: To edit current granting .

After chose Edit from section (9.2 Group management – Grant Access)

①Display MRN for who has this granting

Using ②to decide expiration date for this grant .

Check ③for permanent access.

Click button ④ to save any change.

Click button ⑤ to revoke this granting

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9. Treatment Eligibility

9.1 Eligibility types list

Summary: This page to display eligibility type list with period and valid statues .



③ Display eligibility type list with period and valid statues

Click button ④ to medical Eligibility Status Inquiry for patient that already has eligibility

request as link to NGHA website http://ngha.med.sa/English/EServices/Pages/medalg.aspx

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http://ngha.med.sa/English/EServices/Pages/medalg.aspx


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10. Vaccination

10.1 Vaccination

Summary: This page displays the information of Vaccination.




By using button ③, users can search the vaccination information

④ label shows if vaccine is taken or not.

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11.EMR

11.1 EMR

Summary: Display basic health information in Electronic Medical Record

From ① you can shows the user’s basic information such as patient number, and blood

type.

From ② you can display all allergy information that documented in HIS that contain all

allergy Name , category and date. From ③ you Can shows the user’s basic health information such as height and weight based

on My HEALTH screen , Body Mass Index .

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12. Medical Reports

12.1 Medical report

Summary : This page to request and print Medical Report.

Request medical report currently for Prince Bader Residential City Clinics


Click button ②, to move to Home Page and Logout .

Click ③ to print your completed reports

Click ④ to Request new medical report .

Click ⑤ to check you requested reports status.

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12.2 Completed Report Summary : This page to display all completed reports that ready to print. The type of reports that will be

available in portal are: (Sick Leave - Permission of Burial - Patient Sitter - Maternity Leave - Guardianship

Medical Report)



Using button ③, user can search the Medical reports separately per [3Month],

[6Month],[1Year].

Click button ④, users can see the information of the searched period.

From ⑤ you can find all Rejected Requests that rejected in Hospital information system. ,

all under processing Requests that accepted but not completed and Pending Requests that

still without any response from Health Information Management.

You can cancel your pending request using Cancel that exist when you display Pending

Request .

Click button ⑦ to display each one in detail or folded

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12.3Request Medical Report Summary : This feature to request new medical report (Brief Medical Report, Per Marriage Certificate or

Death Notice), Currently for Prince Bader Residential City Clinics.

In Medical Record page click button ① (request Medical Report) to move to Visit

History page Currently for Prince Bader Residential City Clinics.

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After select visit that need medical report click button ② then medical report appear in

visit details.

③ to print all completed report for selected visit.

Click ④ to request medical record for selected visit.

Click ⑤ to choose the type of report you want to request (Brief Medical Report, Per Marriage

Certificate or Death Notice) .

Click ⑥ to Submit your request then click Ok for confirmation message .

Click ⑦ to cancel this request.


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12.4 Requests Status Summary : To clarify the status of the medical reports that have been requested through this application.



Using button ③, user can search the Medical report separately per [3Month],

[6Month],[1Year].

Click button ④, users can see the information of the searched period.

⑤ to view all Pending Requests that still without response form patient service or in process

requests that accepted form patient service.

⑥ for report request details .

⑦to cancel Pending Request .

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13.Messages

13.1 Messages Summary: This Page to view all sent and received messages or notification and to add suggestion &

Complaint

Click button① to move to the previous page.

Click button ②, to Logout and Move to Home page .

Click button ③ , to add suggestion & Complaint.

Click button ④, to see all your outbox messages that created through suggestions &

Complaints in 3.

Inbox in button ⑤, In case there are messages received other than Medication

Refill or Appointment Request the number will show as an indicator. Once you click it, it moves you to the Inbox page.

Notification in button ⑥, In case there are Notification such as Medication Refill or

Appointment Request the number will show as an indicator. Once you click it, it moves you to Notification Page.

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13.2 Messages – Notification Summary: Notification for appointment request , medication refill request, treatment eligibility and future

vaccination reminders .


Click button 2, to Logout and Move to Home page .

③ shows the list of notifications for appointment request , medication refill request, treatment

eligibility and future vaccination reminders .

Click ④, Notification Text will display.

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13.3 Messages-Suggestions and complains

Summary: This page to add suggestion & Complaint .



③ to select Suggestion or Complaint .

Click ④to select service name

From ⑤ you can write the text of the suggestion or complaint.

From ⑥ you can write your email.

Click button ⑦ to submit, Click button ⑧ to clear

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13. 4 Messages – Outbox

Summary: this page for outbox messages


Click button ② to Logout and Move to Home page .

From ③ you can show the list of outbox messages that create in Suggestion and complain

page .

4. Click ④, message will display.

Click ⑤ to delete

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13.5 Messages – Inbox Summary : This page to display all Inbox Messages



From ③ you can show the list of Inbox messages from Ministry of National Guard Health

Affairs other than Medication Refill ,Appointment Request and treatment eligibility.

Click④, message will display.

Click ⑤ to delete it.

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14. Education

14.1 Education Summary : This page links the education site.



③ area provides the websites which have education information and tools . By clicking a

subject it moves to the selected website.

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15. My Health

15.1 Exercise Summary: This page displays the daily exercise information.

1.Click button ①, to move to the previous page.


By using button ③, users can select [Exercise],[Weight], [Blood Pressure], [Blood

Sugar].

Click ④, the page for inserting Exercise will display.

In ⑤, user can separate the calorie consumption per [Daily], [Weekly],[Monthly]

From ⑥you can show your previous input.

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15.2 Exercise – Inserting Summary: Page for insert the exercise information




Sugar].

Click ④, the page for inserting Exercise will display.

⑤ is for inserting Exercise and when inserting [Exercise type], [Duration], [Start Time],

The [Calories] will be automatically calculated. Click ⑥[Save] to store the data.

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15.3 Weight – Search

Summary: this page is for searching the weight information.




Sugar].

Click ④, the page for inserting Height/Weight will display.

By using ⑤, user can search [Weight] and [BMI] separately per [3Month], [6

Month],[1Year].

⑥ displays the [Weight] and [BMI] of selected period with line graph.

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15.4 Weight – Inserting

Summary : This page is for inserting weight information.


Click button ②, to move to Home Page , Logout ,Add or user Manuel .

Select [Weight] from 3 .

Click ④, the page for inserting Height/Weight will display.

⑤ is for inserting Height/Weight. When inserting [Height] and [Weight], the [BMI] will

be automatically calculated. Click [Save] to store the information.

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15.5 Blood Pressure – Search

Summary: Health management pocket book – this page is for searching blood pressure

information.



From③, users can select [Blood Pressure]

Click ④, the page for inserting Blood Pressure will display.

By using button ⑤, users can search the Blood Pressure per [3Month], [6Month], [1Year].

⑥ displays the [Blood Pressure] of selected period with line graph.

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15.6 Blood Pressure – Insertion

Summary: Health management pocket book – This page is for inserting blood pressure

information.



From 3 users can select [Blood Pressure].

Click ④, the page for inserting Blood Pressure will display.

⑤ is for inserting Blood Pressure, In s e r t [Systolic], [Diastolic], [Situation] and click

[Save].

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15.7 Blood Sugar – Search

Summary : This page is for searching blood sugar information.



By using button ③, users can select [Blood Sugar].

Click ④, the page for inserting Blood Sugar will display.

By using button ⑤, users can search the Blood Sugar per [3Month], [6Month], [1Year].

⑥ displays the [Blood Sugar] of selected period with line graph.

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15.8 Blood Sugar – Inserting Summary: This page is for inserting blood sugar information



By using button ③, users can select [Blood Sugar].

Click ④, the page for inserting Blood Sugar will display.

⑤ is for inserting Blood Sugar. Insert [Value] and [Option] and click [Save].

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16. Self-Assessment

16.1 Pain control

Summary : This page is for managing the patient’s pain control information.



Using button ③, patient can select their pain control level by clicking left and right, or

dragging.

By using button ④, users can search the Pain control per [3Month], [6Month], [1Year].

⑤ displays the [Pain control] of selected period with line graph.

When clicking [Save] button on ⑥ area, the information will be stored.When clicking

[Next], it stores the data on the current page and move to the next step.

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16.2 Performance Status

Summary: This page is for managing patient’s performance status information.



Using button ③, patient can insert their Performance Status information by clicking left and

right, or dragging.

Using button ④, users can search the Performance Status per [3Month], [6Month], [1Year].

⑤ displays the [Performance Status] of selected period with line graph.

On ⑥ area, click [Save] button, to store the entered information.

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16.3 Quality Of Life

Summary: This page is for managing the patient’s Quality of Life information.


Click button ②, to move to Home Page , Logout ,Add or user Manuel .

Using ③, patient can insert their Quality of life information in the questionnaire.

④ Click [save] to store the data.

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