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MEMORANDUM

TO: Secretary, Departmental Board

FROM: Head, School of Nursing, Faculty of Health Sciences

DATE: 21stAugust, 2007

RE: Confrmation: Ms. Mmoniemang Motsele

!s" !otsele #oined the Department of Nursing $ducation in April 200% asa Secretary" She has &een performing her duties 'ery (ell in thefollo(ing areas)

1. Customer Satisaction

!s" !" !otsele politely ans(ers telephone* relays message, greet'isitors and pro'ide them (ith useful indications" She is 'ery supporti'eto the Head of Department, sta+ and students"

rate her $-cellent in this area"

. A!aila"ilit# an$ Retrie!al o %normation

!s" !" !otsele .les the Department information appropriately" She alsoarchi'es electronic documents on e-ternal storage de'ices such as /Dom and SB ush dis3s" She retrie'es information easily from the .lingsystem or &ac3up media"

rate !s" !" !otsele 4ery 5ood in this area"

&. S'ee$ an$ Accurac# o (or)!s" !" !otsele types correspondence and reports 6uic3ly and accurately"She searches for information and see3s 6uotation and timely gi'esfeed&ac3"

rate her 'ery 5ood in this area"

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*. Neat an$ Ti$# a''earance o O+ce

!s" !" !otsele 3eeps the oce neat and tidy" Folders are la&eled toallo( fast access to commonly used forms"

rate her 4ery 5ood"

,. A!aila"ilit# o Reres-ments an$ O+ce Reuisites

8hen re6uired, !s" !" !otsele orders refreshments on time" She doesalso order stationery to satisfy all our needs"

rate her 4ery 5ood in this area"

/. 0ig- Stan$ar$ o Conf$entialit#

!s" !" !otsele 3eeps con.dential documents out of reach ofunauthori9ed persons" :hese include mar3s that are &eing processedand personnel dossiers"

rate her 4ery 5ood in this area"

. Com'uter 2iterac#

!s" !" !otsele comforta&ly uses !icrosoft ;ce suite, uses email andcan searches useful information from nternet" She can also scandocuments to 'arious electronic formats" Ho(e'er, she needs to enrollfor some of the : courses to learn some of the re6uired computer s3ills"

rate her 5ood in this area"

Recommen$ation

!s" !" !otsele has performed (ell in all assessa&le areas" recommendher for con.rmation as permanent and pensiona&le"