mls committee planning workshop · mls community planning workshop northeastern university 2-22-16...
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MLSCommitteePlanningWorkshop
NortheasternUniversity/BostonFebruary22,2016
1.Thecontext:What'shappeningglobally,nationallyandlocallythatis,orwill,haveaneffectonMLSanditsmembers?Thinkabouttechnology,social/generationaltrends,consumerpatterns,institutions,etc.
• 16instantgratification.Complexlicensingissues
• 3Dprinting
• Administrationisunawareofinstructiongoingoninthelibraries.
• Challengeofexpressingvaluetolibrarystakeholdersandcommunity
• Closureoflibrariesunnecessarilywithoutconsideringtheconsequences
• CommonwealthebookCollection
• Cuttingfunding/positions,Inequality,lackofperceivedvalue,informationisfree,mobiledevices--commercializationoftheinternet,SEOoptimizationgamingtheresults,gates/barrierstoinformationbypublishers,thecosteducation,publisherswilldothingsonawhim---embargos.SmithsoniansellingaccesstoGALE,Needtoaggregateinformationinameaningfulway
• Datamanagement/mining,NIHdatasharingmandate
• Deliverysystemisawesome
• Difficultbudgets,Costsofresources,Gettingeasiertoshareinformation,LicensingofElectronicresources,Privacyissues,Patientandstudentprivacy,Anti-intellectualism,TeachingtotheTest,Promotingtheimportanceoflearningandeducation,OpenAccess,CreativeCommons,Patronengagement
• Doingmorethingswithsameorfewerstaff,needfortrainingandkeepingup,technologyneeds,etc.
• Electronicstorage-accesstodatabases,e-books,etc.Immediategratificationhasmodifiedhowconsumersconsume
• ExpectationsfromotherplaceslikeAmazonandUPSthathaveverydifferentfinancial/staffingmodels
• GOOGLEisnotreallyfree....Perceptionsarewarpedintermsofaccess
• IonlywantwhatIwantwhereIamandhowdolibrariesservicethat,whenyouprovideaservicethatisbasedontheneedsoftheaverageperson,tryingtocomeupwithacommonthing,isbecomingharderandharder
• Informationstorage,e-books,databases(Accessibility)
• Keepingthestaffuptospeedinusingtechnology.The“IwantwhatIwantwhenIwantit”effectsstaffinginadifferentway.
• Librariesascommunityspace,newuse/configurationofspace/facilities;newrolesforlibraries;communicationw/vendors/consultants/etc.
• Librariesbuyingresourceswithoutaskingaboutaccessibilitytotheblind.
• Makerspaces,co-workingandincubation
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• Mediasharingisdifficult
• Morerelianceonelectronicresourcesforsomepatrons,PatronDrivenAcquisition,TeachingInfoLit
• Needtobewherestudentsare,e.g.,keepupwiththeirtechnologies,etc.
• Needtolearnfromeachotheraswebringinnewprograms,ideas,etc.
• Peopleknowthelibraryforresources
• Perceptionthateveryonehasdevices
• Principalsdon’thaveastakeorunderstandtheroleofthelibraryintheschool.
• Remoteaccessismoreavailable
• Resourcesharingespeciallyforaccreditation
• Sharingofresourcesiskey
• Societyistaughtthatifitisprinted,itisvalid.Evaluationofinformation.
• Speedofknowledgegeneration
• Staffingandsuccessionissues,esp.Managementlevel
• Technologygap...astechnologyisimprovedpatronsarebeingleftbehind.Can’taffordadevicetogetaccess,evenifyougiveittothemforfree...thethingshastobeaccessible,knowitexistsandbeabletouseiteffectively,accessibilityiflikeabridge,youwon’tgetacrossthebridgeunlessitisalltogether
• Thedecisionmakersdonotreallyunderstandthedifferenceinvalidityofstuffontheweb
• Theelectronicbookhaschangedinnature,butsomeoftheactivitiesareinaccessibletotheblind.
• Theteachingandlearningcomponentforlibrariansandteachpeoplehowtousethesedevicesandbecriticalthinkers,isaskingalotoftime,usethemusefully,...weneedtohavereallygoodassessmentsandevaluation,sowecanproveourcasetofunders
• Thisconceptthattheelectronicnatureofthingshasmuddiedhowthingsare...onkindle,theaveragelengthofakindleisdramaticallysmaller,changingthennatureofthething,theobservationmodifiesthething
• Userexperienceresearchanddesign,Discoverysearchengines,Userinterfacesofourelectronicresources
• Usingtechnologynottodothings....whydoweneedalibrariansayadministrators,ifpeoplehaveadevice...?
• Whileyouareengagingwiththemedia,youarealteringit,standardizedtestsarebecomingmoreinteractive....librariescouldbetterrepresentpopulationswithimpairmenttoensurethatpublishersarecompliant.
• Whydoesalibrarywanttodomorethanwhatalibrarydoes?
Themes/further ideas: Instant gratification, all information is free, challenge with licensing, issues with accessibility, staffing: doing more with fewer staff and training, managing expectation and meeting exp. of stakeholders, patrons, funders, people used to free services without understanding what it really costs to do it, collection of knowledge is expanding like a big bang, staying relevant and proving it to those who control the budget, rapid changes in patron needs and the whole field, having to react to almost instant changes from vendor markets, importance of instruction for accessibility.
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RichPictureTeam1
RESOURCEFOCUS
“flowofresources”TypesoflibrariesasbridgeStakeholders–students,patrons,parents,administratorsResourcesonbridgeTrolls–administrators,reeducatetobe“bridge-keepers”Possibilityofanoptimisticfuture
Librarianswithmagicwands
3.Envisioningourfuture:It’s2025andlibrarieseverywhereandofalltypesarethrivinghubsoftheircommunities.Drawapicturedescribingwhat’shappening.Whatdolibrarieslook/feellike?Wherearethey?Whoisinandaroundthem?Whataretheydoing?Howarelibrariesconnectedtotherestofthecommunityandtheworld?Whoareourpartners/collaborators?Whatservicesdotheyofferandforwhom?Whatnewskillsdolibrarianshaveandwhatnewrolesdotheytakeon?
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RichPictureTeam2
PATRONFOCUS
Cloudsrepresentwhatthepatrondoesnothavetocontendwith–administrators,publishers,Google
Libraries/librariansprotectpatrons
Differentofferingsofthelibrary
Grouphasadislikeofadministrators,publishers–“evilempires”
Administratorsthinkshowingmovies,etc.isawasteoftimesincelibrariesareaplacetostudy,dismantletheprograms,“doyouwantyourlibrarytofail?”
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Library/LibrarianFocus
Peopleinthecenter
Toolsandnecessitiesontheedge,arrowstoshowconnections
Offeringsofthelibraryontheedge
Communityandlibraryadvocateforoneanother
Librariesasasafespace
Diversityinstaffandpatrons
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MIXEDAPPROACH
Connectionsbetweendifferentcommunities,connectivity
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3.Strategicanalysis:Thinkingaboutthecontextandwhatwewanttoachieve,whatarewedoingreallywellthatwewanttoKEEP?Whatisn'tworkingthatwewanttoABANDON?WhatmightweINVENTorREINVENTthat,ifwedid,wouldmakeabigdifferencetooursuccess?Note:Repetitionsareintentionaltoshowemphasis.
KEEP
• Accesstoculturalresources
• Adaptingtochange
• Bookclubs,sopeoplecaninteractwithwhattheyarereading
• Collectivecatalogue
• Communitynewspapers
• Expandinge-resourceaccess
• Instructionandlearning
• Keepcurrentwithtechnology
• Librarianswithprofessionalexpertise
• Libraryasspace
• Librarymission
• LibrarypatronsasacommunityResourcessharing
• Lookingatthebigpicture
• Partnerships
• Physicallibraries
• Preservationandaccess
• Relevantcollections
• Resourcenetworktogetthings,sowedon’thavetobuyeverything
• Resourcesharing
• Resourcesharing
• Resourcesharing,docdelivery/ill.Programming.Instruction,continuinged.
• Thedeliverynetwork,MLSisresponsiblefordelivery
• Theideaofthelibraryasacommunitycenter
• Thelibraryoflastrecourse,ifallotherlibraryprogramsarenotfundedbythestate,theBostonlibrarydoesit
ABANDON
• Badcollectionhabits
• Bordersbetweenlibraries:geographicandkindsoflibraries(reinventtoo!)
• Duplicationofcollections/titles,
• Limitationsandreinventthepossibilities
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• Oldhabits
• Outdatedmaterialsandformats
• Outdatedtechnology
• Redundancyofservices
• Unnecessarytasks,assumptions
INVENT
• Atooltomoreaccuratelycollectusagedata(lowcost,opensource?)
• ForPerkinsondeliveryuponrequest,getitonceamonth,e.g.Bringthestuffwhenamemberofthefamilydies,andsomeofitbelongstoPerkins
• Forums/conversationsaboutvendorsandnegotiation
• Libraryasplace,disserviceofthinkingofourselvesasaspacebetweenfourwalls.Bringanaspectofthelibrarytothepeople,beyondthewalls,e.g.Bookclubbyconferencecall
• Morecollaboratione.g.ThefourlibrariesinWatertown,gooverandholdeventsateachoftheschoolsineachofourcommunity,theproblemwiththepublicseethelibraryonmainstreet,butmaynevergointoit,inventawaytomakelibrarybeyondthewallshappen
• Newwaystogatherdataaboutthecommunitieseffectively
• Partnershipswithpeople,firmsandcommunitygroupsthatneedthelibrarytohelpgetattentionfortheirservices..e.g.becomepartofthemall,alongsidecommunityspace,makerspace,buildaspacesothatpeoplewanttocomeandlivethere,120.000legallyblind,20.000peoplevialibraries.,seemsthereis100,000wedon’tgetto....howdowegettothem...andisthesame....needtogrowthcommunity,helpingeachotherdothate.g.locallibraryworkwithPerkins...doazipcodesearchandmail.
REINVENT
• Accesstocommunitynews
• Advocacysoitisconstantlyrenewingitself,becausetheofficialsareconstantlychanging....specialistfundingforoneoffprojectisawaytoprotectotherrevenuestreams
• Bemoreevidence-based
• Bestpracticesandmeasurementsforsuccess
• Diversifyingfunding,mostofPerkinsisstatefunding...placingemphasisonasinglesourceofrevenueisputtingthemselvesindanger...e.g.Perkinsgets96percentofrevenuefromstate,indiversificationgoforcorporatesponsorship....workwiththemainbusinessonprojects/programs,becarenottoputthestatefundinginjeopardy
• Findabilityofresources
• Howwecommunicateourvaluetoourcommunities
• Howweshareourvision,whyareimportant
• Instructionasculturechanges
• Librariantraining(cantheMLSplaymoreofaroleinMLISeducation?)
• Libraryasidea
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• Marketing;publicity;communicaterelevance
• Negotiatedcontracts.Licensing,thoughpoweroflibrariesworkingtogether,createavotingblock!
• Outreach+campaigning
• Physicalspace,e-booklicensing,ownershipvssharedcollections,staffingmodels,libraryeducationandcareerpaths
• Relationshipwithinformationproviders
• Staffdevelopment
• Staffrecruitment
Themes and further thought: Rethink library as place, underlying thought about moving from advocacy to partnering so partners are your advocates.
4.Takingaction:Thinkingaboutwhatwe’velearnedsofar,whatprojectorprogrammightwestartrightaway—individuallyand/orcollectively—thatwillhelpusachieveourvisionforlibraries?Whatsuccessfulmodels/programsmightweborrowfromotherstates/countries?Whatmightwedothatcouldbecomesomethingforotherstoemulate?
1. ACelebrationofResource-Sharing:statewidecelebrationandmessageaboutvalueandaccomplishments;includeROI/valueinfo,andpatronstories;goal:encouragelibrariestoparticipateinresource-sharing,recognitionofstaffinvolved;perhapsamembershipdrive
2. Textbookaccessibility:workwithpublisherstogettextbooksdigitizedversionsstudents,JITdigitization.MLScouldbealiaison.Librariescansendlistoftextstoacentralpoint;centralrepositoryfore-booksversion.Foraccessibilityforstudentswithlearningdisabilities/visuallyimpairedstudents
3. LetsMakeaDeal:Aninitiativethatusesworkshopstoteachnegotiationskills,meetingstodiscussvendors,adatabaseofwhohaswhatorneedswhatresourcestosupportbetternegotiations,somethingtofacilitatesmallerresourcesharing.Couldresultinimprovedstate-widesharingaswell.(SimilarprograminNJ,OhioLINK.Georgia)
4. OPENTECHFORLIFE:Blindcommunitytoengageallofourpubliclibrariesthathaveacquiredtechnologiesandsoftwaretomakethetechnologiesavailableviaclassroomstolearnhowtousetheme.g.makeacomputertalk,orbraille,orscanningtoOCR,tousetheequipment,librarieshavethisstuff,butpeopledon’tknowhowtouse....wehavebeentryingtoputtogetherapubliclibrarybasednetworktodothis....e.g.,Chicopee,thefurtherfromBoston,thelessavail.IfLIBdoesnothavefunding,getuserpays
5. IMAGETAGPROJECT:GetpeopletowriteALTtexttagstolibraryholdingsofimagese.g.pictures,videos,archivalcollections
6. Informationliteracyfairsheldindifferentlibrarycommunities--tailortolocalpatrons--featurestatewideandlocal/regionalresources
7. STATE-WIDEAUDIOBOOKSStatefundedrepositoryofdownloadableaudiobooks,soeverylibrarycanusethem.Thecollectionisforeveryone,alreadybeenpaidfor.
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8. Centralknowledgebaseofthecostsofthedatabases;vendortools;journals;books...Forbetterpricingnegotiation;includecomparisontoolsbetweenresources.Alsoincludedifferenceinlicensing;databaseusage;priceincreases.Aggregateanddisseminate
9. TheLibraryasSpace,Reinvented--consultantsandexpertstoadviseonhowtosetupspaceandequipmentsoitbestmeetsuserneeds(beyondMBLCbuildingprogram),totalrefresh;fundingforimplementation
10. CHRISTMASEVERYDAYATTHELIBRARY:androids,anykindofdevice,tablets,.ex-user,refurbs,
11. CommonwealthCard