mkraft
TRANSCRIPT
Michelle Kraft C.R.D.S.
804B Moyer Circle EastMilford, DE 19963
Career Objectives:I am interested in continuing work in the Front Office/ Sales Management position in the hospitality industry. I have my national certification as a Rooms Division Specialist and have experience for the past nine years in both the food and hospitality industries, with strong customer service.
Education: Bryant and Stratton College-OnlineSeptember 2013-September 2014Associates in Applied ScienceHospitality and Tourism Management
Schenectady County Community College (SCCC)- Schenectady, NYSeptember 2006 – September 2009Associates in Applied ScienceTourism and Hospitality Management Associates in Applied Science Accounting Started concurrent while in junior year of High School
Capital Region Career and Technical School- Albany, NYSeptember 2005- June 2007Lodging Management ProgramCulinary arts and HospitalityConcurrent while in junior and senior year of High School
Experience: Hampton Inn (Milford,DE)Director of Sales/Front Office ManagerSeptember 2012-October 2015
Handle all the group bookings and meeting room booking for the property
Oversee all sales leads coming in to the hotel Oversee the Maintenance, Food and Beverage and Front Desk
Staff Works closely with the General Manager on all daily activities
concerning the hotel
Selling rooms and making reservations for up to 81 rooms per night
Checking in up to 81 rooms per night Answering phone calls and directing guest questions to the
appropriate person or place Signing guests up to hotel memberships with extra bonus for each
made Creating and Maintaining relationships with local accounts, and
keeping their guest happy and returning
Chuck E. Cheese (Dover, DE)ManagerDecember 2012 –May 2013
Prepared foods for dinner service like, cutting chicken, portioning out foods and separating orders
Expediting orders and making sure foods are prepared properly As a Manager I take responsibility for cash management, handling
tills, server banks and deposits Directing employees, and assisting them with their jobs and job
related issues Help with pre-interviews for currently seeking candidates, and
doing on the job training of new employees and retraining current employees
Organization of company paperwork and filling bills, and reports.
Friendly’s (Clifton Park, NY)(Rotterdam, NY)(Schenectady, NY)(Dover, DE)ManagerSeptember 2008-April 2014
Started as a grill cook and after four months started the manager in training program
As a grill cook I worked with up to five others to complete dinner service
Prepared foods for dinner service like, cutting chicken, portioning out foods and separating orders
Expediting orders and making sure foods are prepared properly Cleaning grills, fryers, and cold tables as side work during and
after shifts As a Manager I take responsibility for cash management, handling
tills, server banks and deposits Directing employees, and assisting them with their jobs and job
related issues
Help with pre-interviews for currently seeking candidates, and doing on the job training of new employees and retraining current employees
Organization of company paperwork and filling bills, and reports. Holiday Inn (Schenectady, NY)Front Desk AssociateSeptember 2007-March 2008
Selling rooms and making reservations for up to 180 rooms per night
Checking in up to 180 rooms per night Answering phone calls and directing guest questions to the
appropriate person or place Signing guests up to hotel memberships with extra bonus for each
made
Marriott (Albany, NY)InternshipSeptember 2005- May 2007
Rotated through all departments of the over 300 room property Front Office where checked in guests, answered phones, directed
guests calls and questions, transportation between property and various locations
Maintenance helping to fix light bulbs, bathroom fixtures, building chairs, and looking at other guest problems
Food and Beverage helped to setup banquets, and serve banquets up to 300 people, cook in the kitchen for lunch service of up to 150 people, wait on tables and serve tables for lunch up to 150 people
Housekeeping cleaned guests rooms, making beds, cleaning bathrooms, vacuuming the floor, room inspections up to 15 rooms per day
The Parker Inn (Schenectady, NY)Front Desk AssociateSeptember 2006-June 2007
Front desk checking up to 23 guests in per day, checking guests out, directing guests comments, concerns, and problems to the proper location so they were resolved as quickly as possible
Housekeeping making up to 8 beds a day, turn down service to make the guests feel at home before the come to their rooms at night
Food and Beverage helped with buffet service for up to 150 people per night, before shows that were playing at Proctors, broke down buffet after dinner service to set up for the next day
Professional Organizations and Certifications Hilton/Hampton Sales Leadership Certified Milford Chamber of Commerce AHLA Women In Leadership member Delaware Tourism member Skills USA Membership Skills USA: Third Place finish in the Food and Beverage
Competition New York State Hospitality and Tourism Association Certificate of completion: NOCTI Competency Assessment:
Commercial Foods National Restaurant Association ServSafe Certified Lodging Management Year One: Certificate of Completion Lodging Management Year Two: Certificate of Completion AHLA-EI: Certified Rooms Division Specialist Lodging Management Program New York State Competition:
o 1st Place Finish Lodging Management Program National Competition:
1st Place Center Place 2nd Place Hotel Operations 3rd Place Hospitality Project 4th Place Overall