MKCL's World-class Academy for Vocational Excellence

Management Courses

MKCL's

‘'WAVE' is MKCL's flagship vocational education program for enhancing

employability of the youth.

WAVE courses offer actionable knowledge and

job- orientation for a variety of industry sectors.

What is WAVE?

Expect the candidates to have specific skill sets which will make them productive from day one.

They will be looking for readily employable people to conserve the time and money spent in training.

Today organizations…

From college to career

MKCL's

Equip students with training that is relevant to the industry expectations.

Be updated with latest development in the

industry.

Find a way to interact with industry experts.

WAVE is designed to…

MKCL has a vast experience of deploying advance IT

tools to provide learning opportunities for a very large

and diverse population at affordable cost while

maintaining a very high quality and widest accessibility

across rural and urban areas. Over 45 lakh students have

been trained over the past 7 years by MKCL.

GTT has been established by some of the best minds from

the industry, technology and education domains with the

view to develop the cutting-edge vocational education

programmes.

MKCL & GTT Collaboration

Brings before the customer

• Well-research pedagogies

• Industry relevant contemporary content

• Case studies and role plays

• Customized Learning support

• Integrated approach for self study

observation, practice and reflection

MKCL & GTT Collaboration

WAVE ’s New Courses in Management

Job Oriented courses offered by MKCL and GTT

• Diploma in Retail Management

• Diploma in Customer Service Management

• Diploma in Selling Skills

• Diploma in Banking, financial services and Insurance

(BFSI)

Diploma in Retail Management

MKCL's

Syllabus

Basics of Retail

Careers in Retail

Consumer Behaviour

Use of IT in Retail

Customer Service

Selling Skills

Retail Store Formats

Grooming and Personality Development

Communication Skills

Important Store Processes

Store Design and Visual Merchandising

Retail Management

Purchase associatesMerchandisers

Marketing AssociatesStore Associates

IT AssociateEfficiency ExpertsFacility Associates

Sales representatives at various retail stores and malls.

Career Opportunities

MKCL's

Diploma in Customer Service Management

Syllabus Studying types of

customersImportance of customer

serviceCustomer service cultureManaging customer needs

Making and accepting offers

Negotiation skills Communication skills

Customer Service

Customer Care Associates & Customer Service executive in

Retail FMCGInsuranceManufacturing HospitalityBPO

&Banking industry

Career Opportunities

MKCL's

Diploma in Selling Skills

Syllabus

Differentiating Marketing and

Sales

Understanding customer needs

Understanding competition

Opening Techniques

Display and demonstrations

Negotiation skills

Communication skills

Selling skills

Closing skills

Selling Skills

Direct Sales ExecutivesRetail Associates

MerchandisersSales Representatives

in various Service, Manufacturing, FMCG,

Hospitality organisations.

Career Opportunities

Diploma in Banking Financial Services and

Insurance (BFSI)

MKCL's

Syllabus Introduction to BFSI products

Credit cards Deposits Insurance

Loans Communication and selling

skills Phone banking operations

Selling skills Financial Planning

Banking, Financial Services and Insurance

Financial Planning Advisor Banking Associates

Liabilities Account Sales officer

Phone Banking Asset Account Sales officerEquities and commodity

relation ship managerCredit cards Sales officer

with various financial agencies etc.

Career Opportunities

Self- learning sessions based on interactive

eLearning content delivered through

MKCL's eLearning Platform namely ERA

( eLearning Revolution for All) at WAVE -

ALC

Periodic remote academic facilitation by

domain experts

Hands- on sessions with specific tools,

Assignments, Mini Projects

Personalized academic support service by

remote experts

Collaborative learning with peers

Study material: Interactive eContent at no

extra cost + Print Material in ALC -

Library

Academic delivery model

Assessments

Weekly Interim Performance

Tests and Final Examination

Medium of Instruction English

Duration 132 Hours

(13 weeks, 2 hours per day)

Eligibility 12th standard passed Basic IT literacy skills

Course fees:

Rs. 3000/- (All inclusive)

Eligibility and Fees

Thank youwww.mkcl.org/

wave