mitigating the impact of trauma in the workplace: lessons learned
DESCRIPTION
Professor Susan Klein Director, Aberdeen Centre for Trauma Research Institute for Health & Welfare Research Robert Gordon University Grampian Occupational Safety & Health (GOSH) Group 16 th October 2013. Mitigating the impact of trauma in the workplace: Lessons learned . - PowerPoint PPT PresentationTRANSCRIPT
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Professor Susan KleinDirector, Aberdeen Centre for Trauma Research
Institute for Health & Welfare ResearchRobert Gordon University
Grampian Occupational Safety & Health (GOSH) Group
16th October 2013
MITIGATING THE IMPACT OF TRAUMA IN THE WORKPLACE: LESSONS LEARNED
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Post-traumatic stress disorder
•intrusive phenomena
•‘commonly’ avoidance
•‘often’ hyperarousal
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“Man-made Disasters” in the UK (1985-2009)1985 Bradford City Football Club 561985 Manchester Airport (Airtours 737) 511987 “Herald of Free Enterprise” 1931987 Hungerford massacre 161987 Enniskillen 111987 Kings Cross fire 311988 Piper Alpha Oil Platform 1671988 Clapham Junction rail crash 361988 Lockerbie air crash 2701989 Kegworth air crash 471989 Hillsborough Football Ground 961989 “Marchioness” River Boat 511996 Dunblane massacre 171999 Ladbroke Grove rail crash 312004 ICL Plastics explosion, Glasgow 82005 London train and bus bombings 522005 Hertfordshire oil storage terminal fire 82009 North Sea helicopter crash 16
1,157
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Emotional Cognitive
SocialPhysical
Normal reactions
Aberdeen Centre for Trauma Research
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Normal reactions include… numbness fear depression (or elation) anger/irritability helplessness/hopelessness guilt cognitive/perceptual changes flashbacks (nightmares) avoidant behaviour hyperarousal/hypervigilance
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musculoskeletal dermatological respiratory gastrointestinal cardiovascular neurological (delayed?)
Physical conditions
Aberdeen Centre for Trauma Research
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intensity duration level of dysfunction delayed onset
Abnormal reactions determined by…
Aberdeen Centre for Trauma Research
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anxiety depression substance misuse post-traumatic stress disorder
(PTSD)
Mental conditions
Aberdeen Centre for Trauma Research
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PTSD
Primary features are: experience of an abnormally stressful event persistent re-experiencing of that event persistent avoidance of reminders persistent hyperarousalNB: Symptoms must have lasted for 1 month
Aberdeen Centre for Trauma Research
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Variability of PTSD rates air crash survivors
54% witnesses to air crash
50-100% natural disasters
2-50% oil disaster (10 years)
24% rape
65% Gulf War (1991)
1-3%
NB: Higher in womenHigher after acts of violence
Aberdeen Centre for Trauma Research
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Bereavement and grief
different “losses” employer’s role contemporary changes faiths, cultures and rituals
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At risk and vulnerability factors• trauma• victim• environment
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Trauma sudden/unexpected man made prolonged exposure multiple
deaths/mutilation (perceived) threat to
life proximity special meaning
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Victim severity/meaning of
injury severity of acute
reactions previous trauma
(complex) psychiatric history concurrent life
stressors
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Environment
lack of supportreactions of
others
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At risk factors: operationalexposure to
death, injury & suffering
inadequate PPEpoor dietsleep losswork overload
helplessnessthreat to lifeconflict of
interestanger/criticism“double
jeopardy”
Aberdeen Centre for Trauma Research
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leadership organisation briefing & preparation meaningful duties
Protective factors - operational
physical welfare good
communication appreciation
Aberdeen Centre for Trauma Research
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Most helpful factors
good preparation
good leadership/
management attention to
physical needs clear definition
of duties
purposeful duties appreciative
feedback “black humour” speaking to
colleagues
(Alexander, 1993)
Aberdeen Centre for Trauma Research
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Evidence Informed Guidelines
Aberdeen Centre for Trauma Research
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Philosophy of Care: NATO Guidelines (2009)
Tailor services to meet needs At risk factors should guide interventions and
psychosocial responses Anticipate:
longer term needs subsequent unexpected events delayed reporting of post-traumatic
psychopathology anniversary reactions
Aberdeen Centre for Trauma Research
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First principles of intervention
avoid “over-medicalizing” avoid “over-professionalizing” evidence-based (whenever
possible) emphasise positive outcome recognise psychosocial
resilienceAberdeen Centre for Trauma Research
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Psychosocial resilience
Aberdeen Centre for Trauma Research
(Luther & Cicchetti, 2000)
“The dynamic process wherein
individuals display positive adaptation despite
experiences of significant adversity or trauma”
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“WATCHFUL WAITING” (NICE, 2005)
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peer support critical incident stress debriefing
(CISD) trauma risk management (TRiM)
Post-incident interventions
psychological first aid
Aberdeen Centre for Trauma Research
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Psychological First Aid comfort, console protect physically physical needs constructive
action accurate
information links
support emotional
expression security & control direct towards
support triage
Aberdeen Centre for Trauma Research
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Clues might need helpexcessive denialdissociationover-indulgenceirritabilitytearfulness
guiltunexplained physical
symptomsimpaired work
performancepersonality “change”
Aberdeen Centre for Trauma Research
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“Russian Roulette”
risk-takinginvincibledemonstrate coping
abilityself-punishmentrecapture the “buzz”
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credible empathic less intrusive accessible
Peer support is...
Aberdeen Centre for Trauma Research
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“infection” embarrassment confidentiality issues career issues
But it may be missing because of...
Aberdeen Centre for Trauma Research
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CISD(Everly & Mitchell, 1997)
unfulfilled early promisemisuserisk of retraumatisationnot “one-off”/mandatory (NICE, 2005)
Aberdeen Centre for Trauma Research
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TRiM(Greenberg et al, 2005)
use of trained peers not a treatment two assessments (3 and 28 days) screened on 10 risk factors
Aberdeen Centre for Trauma Research
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time out
Self help
“real” world physical exercise sleep diet talking (selective!)
Aberdeen Centre for Trauma Research
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Lessons LearnedDevelop and augment psychosocial
resilience:implement effective organisational
practicesacknowledge and respect diversity of
reactions across cultures/agesprotect and promote social/community
relationships
Aberdeen Centre for Trauma Research
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Lessons Learned
beware of hidden victims/ “ripple effect”
do not “medicalize”implement triage using best
evidence-based interventionsprovide accurate informationsignpost access to additional
servicesAberdeen Centre for Trauma Research
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www.stish.org
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