mitel sx-200 technician's handbook/service manual

Release 4.0

CX/CXi ControllerTECHNICIANS HANDBOOK

ii

SX-200 ICP CX Technicians Handbook

NOTICE

The information contained in this document is believed to be accurate in allrespects but is not warranted by Mitel Networks Corporation (MITEL). Theinformation is subject to change without notice and should not be construed in anyway as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and itsaffiliates and subsidiaries assume no responsibility for any errors or omissions inthis document. Revisions of this document or new editions of it may be issued toincorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

MITEL, SX-200, LIGHTWARE, SUPERSET, MiTAI are trademarks of Mitel Networks Corporation.

HYPERTERMINAL is a trademark of Hilgraeve Inc.

VT100 is a trademarks of Digital Equipment Corporation.

All other product names specified in this document are trademarks of their corresponding owners.

SX-200 ICP CX/CXi Technicians HandbookDocument # 51009228

Release 4.0October 2006

Trademark of Mitel Networks Corporation Copyright 2006, Mitel Networks Corporation

All rights reserved

iii

Table of Contents

Chapter 1 : IntroductionAbout this Handbook ............................................................................................3

Purpose of this handbook ................................................................................3Who this handbook is written for ......................................................................3Where you can find more information ..............................................................4Contacting Mitel ...............................................................................................6Symbols used in this handbook .......................................................................7Important safety instructions ............................................................................7

About the SX-200 ICP CX/CXi ............................................................................8System packages.............................................................................................8System configurations......................................................................................9DSP configurations ........................................................................................11

Supported Peripherals ........................................................................................13Default Database Configuration ..........................................................................14

Telephone related ..........................................................................................14Voice mail related...........................................................................................15Trunk related..................................................................................................15System related ...............................................................................................15

Chapter 2 : Basic InstallationBefore You Begin ................................................................................................19Quick Installation ................................................................................................19SX-200 ICP CX/CXi Hardware ............................................................................21

Hardware Ports and Connectors....................................................................21Controller Components ..................................................................................22Identify the Required Components.................................................................23Installation Checklist ......................................................................................24

Basic Installation Overview .................................................................................27Installing the SX-200 ICP CX/CXi Controller ......................................................28Installing Optional Controller Hardware ..............................................................29

Precautions ....................................................................................................29Removing the cover .......................................................................................30Install the Analog Option Board (AOB) ..........................................................32Installing optional DSP module(s) ..................................................................35Installing an optional T1/E1 Combo module ..................................................36Installing the optional Quad CIM Module(s) ...................................................38Installing an optional system hard drive .........................................................39Installing an optional Application Processor Card..........................................42Installing an APC hard drive...........................................................................45Installing the Stratum clock ............................................................................47

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SX-200 ICP CX/CXi Technicians Handbook

Installing Controller Software Using an External CompactFlash Card (Optional Initial Install) ........................................................................................ 48Installing APC Software ...................................................................................... 50Wall or Rack Mounting ....................................................................................... 51

Wall mounting the controller .......................................................................... 51Rack mounting the controller ......................................................................... 52

Installing an ASU II ............................................................................................. 53Installing an External Layer 2 Switch for Increased IP Connections (CX/CXi) ... 55

Powering IP phones in an expanded system................................................. 55Layer 2 switch programming.......................................................................... 56CDE programming......................................................................................... 56

Connecting the Phones and Lines ..................................................................... 57IP Phones ...................................................................................................... 57ONS/CLASS and LS/CLASS ports ................................................................ 59

Adding a PKM .................................................................................................... 60Requirements ................................................................................................ 60CDE programming......................................................................................... 60Installation ..................................................................................................... 60

Connecting Music on Hold, Paging and Door Phone/Door Opener ................... 61Music on Hold (MOH) interface ..................................................................... 61Paging ........................................................................................................... 61Door Phone/Door Opener.............................................................................. 63

Connecting a Night Bell and Alarm Device ........................................................ 64CDE programming for a Night Bell ................................................................ 64CDE programming for an Alarm Device ........................................................ 64

Setting up an FTP Server on a Maintenance PC ............................................... 65CDE Programming......................................................................................... 65FTP Server Setup.......................................................................................... 65

System Health Check ......................................................................................... 66

Chapter 3 : Basic ProgrammingProgramming Overview ...................................................................................... 69Preparing to Enter Customer Data ..................................................................... 70

PC Requirements .......................................................................................... 70Serial Connection to the Controller................................................................ 70Secure Telnet Connection to the Controller................................................... 71Web Interface Connection to the Controller................................................... 72Port Usage..................................................................................................... 73

Enabling MOSS Options .................................................................................... 74System Options to Avoid .................................................................................... 75

vTable of Contents

Programming the Customer Data Entry (CDE) Forms ........................................75Programming Features for each Phone ..............................................................76

Before you begin ............................................................................................76Programming Embedded Voice Mail ..................................................................82

CDE Programming for Embedded Voice Mail................................................82Voice Mail Forms ...........................................................................................83Setting up RADs.............................................................................................85Setting up Record a Call ................................................................................87Using the Administrators Mailbox..................................................................88Testing Voice Mail Operation .........................................................................92

Programming Phonebook ...................................................................................93Programming a Printer Port ................................................................................94Programming Stations/Sets Automatically ..........................................................95Deleting a Device and All Dependent Resources ...............................................97

Deleting a range of devices and dependent resources..................................97Programming a Single Line Voice Station ..........................................................98Programming a Multi-Line Set ............................................................................99Programming a T1/E1 Trunk .............................................................................100Programming a PRI Trunk ................................................................................101Programming Analog Trunks ............................................................................ 106

Non Dial-In Trunks....................................................................................... 106Dial-in Trunks ...............................................................................................107DISA Trunks.................................................................................................108Programming T1 and PRI Trunks as DISA Trunks ......................................109Programming ANI/DNIS on an Incoming Trunk ...........................................110CLASS Trunks .............................................................................................113Running the Line Quality Test for LS Trunks ...............................................114

Programming IP Sockets for Hotel/ Motel terminals and ACD Monitor .............115Programming Voice mail with PMS Integration .................................................117

Requirements...............................................................................................117SX-200 ICP Programming............................................................................118Setting up the Ether232 ...............................................................................118

Programming the PMS Interface on the SX-200 ICP ........................................119Requirements...............................................................................................119SX-200 ICP Programming............................................................................119

Programming SpectraLink Wireless Telephones ..............................................123Requirements...............................................................................................123Programming................................................................................................123

Programming Call Forwarding - External ..........................................................128Feature Limitations ...........................................................................................129CDE Cross Reference ......................................................................................132

vi


Chapter 4 : Advanced Installation and ProgrammingOverview .......................................................................................................... 137Networking Capabilities of the SX-200 ICP ...................................................... 138Planning your Installation ................................................................................. 139IP Networking ................................................................................................... 140

Requirements for IP Networking - CX.......................................................... 140Virtual LANs (VLANs) .................................................................................. 141Requirements for IP Networking - CXi......................................................... 150Default Controller IP Addresses .................................................................. 152Implementing a Voice-Only Network ........................................................... 156Implementing a Voice and Data Network .................................................... 157IP Network Configuration Procedures ......................................................... 159

Networking Mitel IP-PBXs ................................................................................ 171SX-200 ICP Programming ........................................................................... 172Uniform Numbering Plan ............................................................................. 174

Chapter 5 : Routine MaintenanceIs the system healthy? ...................................................................................... 177

System health checklist ............................................................................... 177Checking the System ....................................................................................... 178Installing FRUs ................................................................................................. 179

Precautions.................................................................................................. 179Powering the Controller Up or Down ........................................................... 179System Reset .............................................................................................. 180System Shutdown........................................................................................ 180Re-initializing the Controller......................................................................... 181

Replacing the Hard Drive or CompactFlash ..................................................... 182Replacing the Analog Main Board (AMB) ................................................... 183Other FRUs ................................................................................................. 184

Performing Backups ......................................................................................... 185Backing up a database ................................................................................ 185Restoring a database .................................................................................. 186Installing an alternate database................................................................... 187

Upgrading the System Software ....................................................................... 188Upgrading from the external CompactFlash card........................................ 189Upgrading by FTP ....................................................................................... 191

Replacing IP Phones ........................................................................................ 192Restarting IP Phones ....................................................................................... 193Measuring LS Trunks ....................................................................................... 194

Running the Line Quality Test ..................................................................... 195

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Table of Contents

Running the Distortion Test..........................................................................196Running the Echo Test.................................................................................196

Maintenance Commands ..................................................................................197Maintenance Port Characteristics ................................................................197Telnet Requirements....................................................................................197Entering Command Sequences ...................................................................197Logging In ....................................................................................................198Logging Out..................................................................................................199Switching between Maintenance and CDE..................................................199Displaying the Card Configuration ...............................................................199Showing the System Identity........................................................................199System Commands......................................................................................200Report Commands.......................................................................................203Traffic Measurement Commands.................................................................205Log Commands............................................................................................206Diagnostic Function Commands ..................................................................207

Backing up Log and Trap Files using Kermit ....................................................208Sending Logs and other System Files to an E-mail Address or FTP Server ....209Retrieving Logs and other System Files using Kermit ......................................210Maintenance Tips .............................................................................................210

Chapter 6 : Basic Troubleshooting and RepairAbout this Chapter ............................................................................................213Troubleshooting Tools ......................................................................................214Before you Contact Technical Support .............................................................215General Troubleshooting Steps ........................................................................216

Using the Phone Debug Option ...................................................................216Checking the Status LEDs ................................................................................217Troubleshooting Phones ...................................................................................220Troubleshooting Analog Trunks ........................................................................222

Basic Troubleshooting..................................................................................222Troubleshooting Signaling Problems ...........................................................223

Troubleshooting T1 Trunks (D4 DS-1) ..............................................................226Synchronization............................................................................................226Signaling Types............................................................................................227Test/Verify (T1) ............................................................................................227

Troubleshooting Voice Mail ...............................................................................230SX-200 ICP Property Management System Interface ......................................232

Property Management System Messages ...................................................232SX-200 ICP and PMS Cannot Communicate...............................................235Testing the PMS Interface of the PBX .........................................................235

viii


Chapter 7 : Advanced Troubleshooting and RepairAbout this Chapter ............................................................................................ 239General Network Troubleshooting .................................................................... 240

Check List .................................................................................................... 240Troubleshooting IP Phone Connectivity ........................................................... 242

Using a network analyzer to debug ............................................................. 242Connectivity problems ................................................................................. 242Troubleshooting IP Phone Registration....................................................... 243IP Phone Analyzer ....................................................................................... 251

Troubleshooting Phone Audio Quality .............................................................. 253Troubleshooting IP Trunks ............................................................................... 256

CDE Check List ........................................................................................... 256IP Check List ............................................................................................... 258

Troubleshooting System Boot Failure .............................................................. 259

Appendix A : Default Database Values .................................................. 261

Appendix B : Part Numbers ...................................................................... 319

Appendix C : System Cabling................................................................... 329

Appendix D : Folio Views (E-Docs) Tips................................................ 335

Index

Chapter 1Introduction

2SX-200 ICP CX/CXi Technicians Handbook

3Introduction

About this Handbook

Purpose of this handbookThis handbook provides

an overview of the system capabilities installation steps programming procedures maintenance procedures troubleshooting information

Who this handbook is written forThis handbook is for a qualified technician who has successfully completed the SX-200 ICP Installation and Maintenance Course. The course has two parts: basic and advanced.

SX-200 ICP Basic Installation and Maintenance Course

You need to take the Basic I & M course if you are installing the SX-200 ICP as a voice system only.

This means that you are using the default settings for IP and you are not planning on implementing Virtual LANs (VLANs).

The basic course is available in self-study format and you must have completed your LIGHTWARE 19 RELEASE 3.2 certification.

SX-200 ICP Advanced Installation and Maintenance Course

You MUST complete the Advanced I & M course if you are planning to

connect a PC to the PC port on the IP Phones (enable System Option 131) connect the SX-200 ICP in an existing LAN (Local Area Network) use an external DHCP (Dynamic Host Configuration Protocol) server implement VLANs (Virtual LANs) implement IP (Internet Protocol) Trunking network to a 3300 ICP via IP trunk or QSIG

The advanced course is available in a leader-led format. You must complete the Basic I & M course before attending the advanced course.


Where you can find more informationThe SX-200 ICP documentation set includes the following components:

Printed documents- Technicians Handbook- Safety Instructions

Documents supplied on the SX-200 ICP software CD-ROM- SX-200 ICP Technical Documentation in Folio (NFO) format.- Technicians Handbook- Safety Instructions- Telephone, Voice Mail, and Hotel/Motel Front Desk User Guides- Technical Bulletins (TBs) and Release Notes (RNs)

Accessing Documentation on the software CD-ROM

1. Insert the CD in the CD-ROM drive.2. Navigate to the Documentation folder.3. Double-click Setup.exe to install the Technical Documentation and

Folio Viewer, the application used to view the documentation.

4. To access user guides and other documentation, go to the appropriate Language subdirectory. Use the index.html file to locate the required guides.

Technical Training Materials

- SX-200 ICP Basic I & M Course - SX-200 ICP Advanced I & M Course

Release Notes

Every software release is accompanied by Release Notes, which describe software changes, bug fixes, outstanding issues, and hardware compatibility considerations for the new software release. Read the Release Notes before you begin a software upgrade.The Release Notes are included on the system software CD-ROM. You can also obtain the latest Release Notes from Mitel OnLine at www.mitel.com. Note that you must be a registered user to access Mitel OnLine.

5Introduction

Technical Bulletins

Technical Bulletins (TBs) are issued by Mitel Technical Support to address frequently asked questions regarding software and hardware problems. Obtain the latest TBs from Mitel OnLine.

Mitel Knowledge Base

The Mitel Knowledge Base is a searchable database of problem-solving information on the SX-200 ICP and other Mitel products. The database is accessed through Mitel Online.

Accessing Mitel Online

You can access Mitel Online from the www.mitel.com Web site.

Access Product and Technical Documentation

1. Login to Mitel OnLine.2. Navigate to Product Documentation (Technical Documents, User

Guides, and Installation Guides) OR Knowledge Base (Release Notes and Technical Bulletins).

View or Download a Document

To view a document:

Click on the name of the document.To download a document:

Right-click on the name of the document and select Save Target AsOR

When viewing a PDF document, click the disk icon.

Note: You must be a registered user to access Mitel Online.


Create Telephone User Guides with Manual Maker

1. Login to Mitel OnLine.2. Navigate to Product Documentation.3. Click Manual Maker.4. Follow the instructions on the screen to register and use Manual

Maker.

Accessing Your Mitel Options Password

You must obtain your Mitel Options Password through Mitel Online (www.mitel.com). This password is required during the upgrade procedure, so you MUST keep a proper record of it. A new password is issued to you if you are purchasing new options. Before attempting the software upgrade, to confirm a current password or to purchase new options and receive a new password, call Mitel Customer Service during normal business hours.

Helpful websites

For definitions of technical terms

http://www.techweb.com/encyclopedia http://www.whatis.com

For networking information

http://www.practicallynetworked.com http://www.networktroubleshooting.com

Contacting MitelOrder Desk

You can reach the Order Desk at 1-800-796-4835.

Repair Department

You must get a Return of Merchandise Authorization (RMA) form from the Repairs Department before sending equipment back to Mitel Network Corporation.

You can reach the Repairs Department at 1-888-222-6483.

7Introduction

Technical Support - Mitel Dealers

Please contact Mitel Technical Support if you require technical assistance.

If you cannot resolve the problem by using the Troubleshooting chapter, please collect the required information listed in Before You Contact Technical Support on page 91 before calling Mitel Technical Support. You can reach Technical Support at 1-800-561-0860 or 1-613-592-2122.

Symbols used in this handbook

Important safety instructions

See the system Safety Instructions that are shipped with the system for complete safety information.

Indicates a hazardous situation which, if not avoided, could result in injury or death.

Indicates a situation which, if not avoided, could result in damage to the equipment.

Identifies an important note or a useful tip.

Failure to follow all instructions may result in improper equipment operation and/or risk of electrical shock.


About the SX-200 ICP CX/CXiThe Mitel SX-200 Integrated Communications Platform (ICP) provides the reliability and comprehensive features of a PBX, the ease of use and cost effectiveness of a key system, and the productivity-enhancing applications and networking efficiency of IP.

The CX provides a 10/100/1G LAN interface port and a Dynamic Host Configuration Protocol (DHCP) server. In addition to these features, the CXi includes an Internet gateway with firewall, and a powered 16-port Layer 2 switch.

Tailored for small enterprises, the SX-200 ICP CX/CXi supports up to 100 IP phones, eight ONS/CLASS circuits, 12 LS/CLASS circuits, one T1 or PRI link, up to 3 ASU IIs (with ONS/LS combo cards) and 16 IP trunks for private networking.

System packagesThe CX/CXi controller is sold alone or as part of the Basic System package that includes the components shown in the table below. The Basic System package does not include IP Phones.

Table 1: Basic System Package ComponentsComponent Quantity/Description

LS/CLASS circuits 6

ONS circuits 4

Voice mail ports 4

DSPs 1 Dual DSP Module

LicensesIP Phone Voice MailboxTDM ACD AgentIP Channel

161644NoneNone

Software Options Feature Level 6ONS CLASS Functionally 1 Digital LinkVoice Mail Softkey

9Introduction

System configurationsThe controller is configured at the factory as a square key telephone system (KTS). It can be reconfigured by modifying the default database or by installing one of the alternate databases supplied on the software CD-ROM. For more information about alternate databases, see page 187.

The basic configuration is expandable through the purchase of additional components, including DSP resources.

Table 2: SX-200 ICP System CX/CXi ConfigurationBasic

ConfigurationExpanded

Configuration How Expanded

6 LS/CLASS circuits 12 Add Analog Options Board

4 ONS/CLASS circuits 8 Add Analog Options Board

16 IP Phone licenses 100 IP Phone licenses and 16 IP trunks

Purchase additional licensesAdd Layer 2 swtich(es)

4 voice mail ports 16 ports Purchase Options and DSP resources (incremental)

16 voice mailbox licenses 748 Purchase additional licenses (incremental)

Approximately 11 hours of voice mail message storage

Up to 450 hours of voice mail storage

Install internal hard drive

Three 3-party conferences 10 3-party Conferences (30 conferees)

Purchase DSP resources.

Dual DSP on motherboard - Dual DSP MMC and/or T1/E1 Combo module which includes one DSP-Quad CIM MMC

Purchase modules

Notes: 1. Only Mitel-provided hard drives and CompactFlash cards should be

installed; those obtained elsewhere are not supported. See Appendix B for part numbers.

2. Larger capacity media is strongly advised for systems with more than 16 lines or above average usage of voice mail or Record a Call.

10


Figure 1: Basic SX-200 ICP System (CXi controller shown)

11

Introduction

DSP configurationsThe table below lists some DSP requirements for the system. The requirements are guidelines only; the actual number of DSPs needed depends on the intended use of the system. The DSP Configuration Option (Form 4, Option 132) to use with the CX/CXi is BUSINESS 1 as shown in Table 3:

Table 3: DSP Configurations

DSP Configuration Without Compression WithCompression

Base System (2 total) 3 three-party conf.4 voice mail ports0 G.729 channels24 IP phones8 ONS phones 12 LS/CLASS trunks0 T1 ccts

Base + T1/E1 Combo(3 total)

10 three-party conf.16 voice mail ports0 G.729 channels64 IP phones24 ONS phones12 LS/CLASS trunks24 T1 or 23 PRI ccts

Base + Dual DSP(4 total)

10 three-party conf.16 voice mail ports 0 G.729 channels 40 IP phones40 ONS phones16 LS/CLASS trunks0 T1 ccts

3 three-party conf.4 voice mail ports 8 G.729 channels 40 IP phones8 ONS phones12 LS/CLASS trunks0 T1 ccts

Base + T1/E1 Combo + Dual DSP(5 total)

10 three-party conf.16 voice mail ports 0 G.729 channels80 IP phones100 ONS phones12 LS/CLASS trunks24 T1 or 23 PRI ccts


Base + Quad DSP(6 total)

10 three-party conf.16 voice mail ports 0 G.729 channels80 IP phones100 ONS phones36 LS/CLASS trunks0 T1

10 three-party conf.16 voice mail ports 8 G.729 channels80 IP phones56 ONS phones36 LS/CLASS trunks0 T1

(Page 1 of 2)

12


Base + T1/E1 Combo + Quad DSP (7 total)



Notes: 1. The number of conference, voice mail, and compression

resources is fixed by the purchased option and the number of DSP devices available; the other values are adjustable. Compression alters the number of resources available for the system. For example, by adding 8 compression resources to a system with 4 DSPs total, the maximum number of three-party conferences drops to 3 and the maximum number of voice mail ports drops to 4.

2. The controller supports the G.711 and G.729a audio codecs. - The G.711 PCM audio codec for 56/64 kbps generally

provides the best voice quality and is comparable to TDM-type connections.

- The G.729a audio codec for 8/13 kbps provides a good reduction in bandwidth with only minor loss in voice quality.

- A purchasable MOSS option (Option 120, Number of Compression Resources) controls the number of G.729a codecs available to IP devices in the system. Compression enables more devices to share the available bandwidth. The option is purchasable in multiples of 8 to a maximum of 16. The default value is 0. The quantity entered must exactly match the quantity on the MOSS sheet.

3. A hard drive is strongly recommended for systems that have more than eight voice mail ports or when Record a Call is frequently used.

4. The base CX/CXi contains an Analog Main Board (AMB) that supports 4 ONS and 6 LS circuits. By installing an Analog Option Board (AOB), capacity doubles to 8 ONS and 12 LS circuits. The AOB does not require extra DSP resources.

Table 3: DSP Configurations (continued)

DSP Configuration Without Compression WithCompression

(Page 2 of 2)

13

Introduction

Supported PeripheralsExcept for ONS telephones and headsets, all devices listed are Mitel parts. See the SX-200 ICP Technical Documentation for part numbers.

The following peripherals are supported:

Mitel IP Phones

Conference Units PKMs Misc

5201 5303 5412 ONS/CLASS phone

5207 5310 Headset

5212 SIM 2/AIM

5215

5220

5224

5330

5340

Note: The SX-200 ICP CXi (Release 2.1 or higher) and CX (Release 4.0 and higher) also support the Dual Mode (or DPLite) 5215 and 5220 IP phones. The Dual Mode phones look the same as the original 5215 and 5220 phones. Check the label on the underside of the phone to determine which type it is. The Dual Mode phones are identified as 5215 or 5220 Dual Port. Notes: 5212 and 5224 IP Phones require SX-200 ICP Release 3.0 or

higher.

5330 and 5340 IP Phones require SX-200 ICP Release 4.0 or higher, and minimum 512 MB flash, or hard drive.

14


Default Database ConfigurationThe CDE Forms are factory-set with default values that make it easier and faster to program the system. The defaults allow you to install the SX-200 ICP in a square KTS (key telephone system) configuration with up to 16 IP phones and four analog terminals (phone, fax, or modem) and make extension-to-extension calls without doing any programming. You will also be able to receive fax and modem calls, but will have to program ARS to make external calls from ONS devices.

Alternate databases are provided on the SX-200 ICP software CD and on the Mitel Online website. For more information, see page 187.

The default database includes the following:

Telephone related 3-digit extension numbers that start at extension 100 Ports on the Controller

- 6 LS CLASS - 4 ONS (extensions 200 to 203)

7 default classes of service (COS 1 7). They are for IP Phones, ONS, Subattendant, Attendant Console, LS/CLASS, Voice Mail, and IP trunks. (The subattendant COS and Attendant Console COS are used by the SX-200 ICP MX only.)

default key programming on the sets for a 6-line square system default ring cadences all phones assigned to paging group 1 the handsfree microphone is not automatically turned on when

receiving a page (auto-latched).

15

Introduction

Voice mail related 4 voice mail ports 16 voice mail mailboxes numbered the same as the first 16 IP phones Hunt Group for Voice mail ports with pilot number 300

- COS 6 and- extension numbers 301 to 316 reserved for voice mail port

extensions

system-wide Call Forward No Answer to voice mail for all calls.

Trunk related trunks in form 14 are non-dial-in to the CO line keys LS trunk circuit descriptor defaulted as CLASS six LS trunks programmed to keys on IP Phones no ARS, no dial 9 for trunk access

System related default system options default feature access codes the default music port (located on the analog mainboard) is ON the default paging port (located on the analog mainboard) is ON the night bell extension is 340 SMDR/CDE Print default ON to IP socket 61328 default DHCP settings and a SX-200 ICP Controller default IP address

(192.168.1.2) to match (factory-set).

Note: See Appendix A for a list of default values in the programming forms.

16


Chapter 2Basic Installation

18


19

Basic Installation

Before You BeginA successful installation of the SX-200 ICP CX/CXi depends on careful planning, especially when integrating the system into an existing data network. For detailed planning information, see the Engineering Guidelines in the Documentation folder on the SX-200 ICP software CD-ROM. Appendix B of the Handbook provides a summary of the Guidelines.

Quick InstallationYou can quickly install the system if it does not require any purchasable MOSS Options or optional controller hardware.

If you are adding MOSS Options, complete the installation by enabling the options in Form 04, System Options/System Timers. For more information, see, Enabling MOSS Options on page 74.

See Installation Checklist on page 24 for a list of materials and tools required to complete the installation.

To install a basic system:1. Mount the controller.2. Connect the ground lug at the back of the controller to ground.3. Connect the hardware:

- For the CXi, connect the IP phones to the Layer 2 switch ports using CAT 5 cable. For the CX, connect to an (optional) external switch.The CXi provides power for up to 16 phones and up to four PKMs, depending on set type. If more PKMs are installed, external power sources are required. For detailed information on power provisioning, see on page 57, or the Engineering Guidelines document on the Mitel Edocs website (http://edocs.mitel.com).

- Connect the LS CLASS lines and any ONS phones to the line ports on the back of the controller using standard 4-conductor cables with RJ-11 connectors.

CAUTION: Integrating the SX-200 ICP CX/CXi into an existing data network requires Advanced certification. Systems installed by technicians lacking certification are ineligible to receive technical support from Mitel.

20


- Connect a Music on Hold source, Pager, Night Bells, and any other optional devices to the back of the controller; see pages 61-64 for installation details.

4. Power up the controller. - The Alarms LEDs on the controller flash and the IP Phones display

IP addresses.5. Wait while the controller boots up.

- The boot sequence is finished when the Major Alarm LED is the only flashing LED and the IP phones display Use SuperKey to send PIN.

- All phones connected to the controller are now functional.6. Enter the IP Set Registration PIN numbers on the IP phones (default

*** + extension number).7. Verify that the system is working; see System Health Check on

page 66.

21

Basic Installation

SX-200 ICP CX/CXi Hardware

Hardware Ports and Connectors

Figure 2: CXi Controller Front Panel

Figure 3: CX Controller Front Panel

22


Figure 4: CX and CXi Controller Rear Panel

Controller Components

Figure 5: Controller Components

23

Basic Installation

Identify the Required ComponentsThe range of possible system configurations is determined by the type and number of controller components included.

Table 4: System Components

System components Capabilities

Basic Controller 6 LS/CLASS, 4 ONS/CLASS 2 PFT (Power Fail Transfer) circuits MOH (Music On Hold) port to connect an

external audio source Loudspeaker port to connect to an external

paging system Dry contacts for Alarm, Door Opener Relay and

Auxiliary Ringer RS232 port for Maintenance 10/100 WAN port for Internet connectivity 10/100/1G LAN port for connecting to 3rd-party

Ethernet switches 16 10/100 802.3af LAN ports (CXi only) 2 USB 1.1 ports for future use Onboard Real-Time Clock 512 MB internal Compact Flash for system

software, database, and voice mail storage

Optional components:

Analog Option Board Provides 6 additional LS/CLASS and 4 ONS/ CLASS circuits.

Dual DSP MMC or Quad DSP MMC

Provides more resources for conferencing, voice mail and other applications.

Stratum 3 clock module For digital trunks.

T1/E1 Combo Module Provides a T1 or PRI link, a DSP, and a Stratum 4 clock.

ASU II Provides 16 ONS/CLASS circuits or 12 ONS/4 LS combination.

(Page 1 of 2)

24


Installation ChecklistTools

Static strap Phillips screwdriver (#1 and #2)

System Hardware and software

An SX-200 ICP CX/CXi Controller Optional hardware (see the previous table) Release 4.0 software IP phones

(Optional) Mitel-supplied CompactFlash memory card for on-site software installation and upgrades.

Application Processor Card (APC)

Allows the system to host the Mitel Managed Application Server (MAS).

Quad CIM Module Four ports that provide connectivity to the ASU II for the CX/CXi.

APC Hard Drive Required for Application Processor Card.

CompactFlash card 256 MB; for on-site software installation upgrades.

Use proper fitting screwdrivers to prevent damaging components and fasteners.

Note: Release 4.0 will not install the 5330/5340 firmware load on systems using 256 MB CompactFlash. To use the full feature set of this phone with the SX-200 ICP, you need a 512 MB CompactFlash or an internal hard drive. Flash-based systems that do not plan to use the 5330/40 phones can upgrade to Release 4.0 without increasing storage media.

Table 4: System Components (continued)

System components Capabilities

(Page 2 of 2)

25

Basic Installation

Cables and connectors

Category 5 (CAT5) cable for all LAN devices (IP phones and computers)

Telecom, CAT3 or better cable for any analog phones connected to the system

RJ11 cable and connectors for LS lines and ONS phones A power cable for the SX-200 ICP Controller (supplied)

PC requirements

Windows NT/98/2000/ME/XP PC or laptop Internet Explorer version 5.5 with service pack 2, or version 6

(recommended) for client-side rendering and 128 bit encryption (required for access to Mitel Online).

Network Interface Card: Full Duplex 10/100M (100M recommended, especially when connected to the PC port on an IP phone)

a serial cable to connect a PC to the SX-200 ICP Controller FTP Serverused for software upgrades, database backups, and

uploading maintenance logs Secure Telnet client that supports SSL/TLS (Mitel Telnet client

recommended) (Optional) CompactFlash Reader with Read/Write capability Line requirements

LS/CLASS lines ONS/CLASS lines T1 lines (requires a T1/E1 Combo Module) PRI lines (requires a T1/E1 Combo Module)

Note: Category 3 (CAT3) cable can be used for certain installations. For more information, see the Engineering Guidelines document on the Mitel eDocss website http://edocs.mitel.com.

Cable plugs must meet FCC Rules part 68 sub part F for dimensions and registration. Use of non-conforming plugs can cause intermittent connections.

26


LAN requirements

Completed pre-installation questionnaire A subnet (see page 153 for default address) Customer data network information (for example, DNS server

information) (Optional) SMTP server IP address for forwarding voice mail to e-mail

and for e-mail notification of 911 calls and system alarms (Optional) IMAP Server IP address for forwarding voice mail to e-mail (Optional) Router if using IP trunking, or if connecting to the Internet

through the LAN interface.

IP Address Requirements

You need IP addresses for The SX-200 ICP controller if not using the default Each IP phone (a range of IP addresses assigned by the DHCP Server

or statically assigned) A router or gateway (if using)

Other

Mitel IP phones Feature codes and extension number plans A list of customer-purchased options An uninterruptible power supply (recommended) (Optional) Music on Hold source (radio, tape player etc.) (Optional) External paging amplifiers and speakers (Optional) Auxiliary ringer (Night Bells)

Important: The SX-200 ICP Controller uses the following reserved IP addresses:

192.168.10.1 - 192.168.10.255192.168.11.1 - 192.168.11.255192.168.12.1 - 192.168.12.255192.168.13.1 - 192.168.13.255

Ensure no other devices on the network use IP addresses within these ranges.

27

Basic Installation

(Optional) Door Phone/Opener (Optional) Alarm device to signal system alarms (Optional) Mitel Managed Application Server software on Applications

Processor Card (APC) and APC hard drive.

(Optional) SMTP e-mail server and clients for forwarding voice mail to e-mail and for e-mail notification of 911 calls and system alarms.

(Optional) External Layer 2 switch(es) for system expansion plus power source for attached IP phones.

Basic Installation Overview Install optional controller hardware Install controller (Optional) Install an external Layer 2 switch to expand system capacity

on the CX and beyond 16 ports on the CXi. Connect the phones and lines (Optional) Load software on an external CompactFlash Card (strongly

recommended if current software is not the most recent version.) (Optional) Install Music on Hold, Paging, Auxiliary Ringer, Door

Phone/Opener, and Alarm Device (Optional) Install Programmable Key Modules Install an FTP Server on the Maintenance PC Verify the system

28


Installing the SX-200 ICP CX/CXi ControllerThe SX-200 ICP system is shipped with the system software and a default database installed. The optional components (DSP modules, Analog Option Board, etc.) are field-installed.

1. Install optional controller hardware according to the instructions on the pages indicated.

Analog Option Board: page 32DSP Module: page 35 T1/E1 Combo Module: page 36Quad Copper Interface Module: page 38System Hard Drive: page 39Application Processor Card: page 42APC Hard Drive: page 45Stratum Clock Module: page 47

2. Mount the controller on the wall, in a rack, or place it on a desk or shelf. For mounting instructions; see page 51.

3. Connect the ground stud on the rear panel of the controller to a hard- wired ground using 18 AWG (0.75mm 2/) gauge wire. The wire must have green or yellow insulation. Crimp the wire to the ground source.

4. Connect a PC to the Maintenance port on the controller; see page 70.5. If you are NOT installing software or optional hardware in the

controller, power up the controller.

29

Basic Installation

Installing Optional Controller Hardware Analog Option Board T1/E1 Combo Module Stratum Clock Module Dual DSP Option Modules Application Processor Card Quad CIM Module APC hard drive System hard drive

Precautions

Observe the following precautions when working on the system, particularly when handling PCB cards or using test equipment to measure voltages.

When installing or replacing PCB cards turn power off, but maintain the ground connections to the equipment (see Note below). Power must be OFF when inserting or removing cards. These cards are identified with appropriate warnings on their faceplates.

Always wear an antistatic wrist strap when handling printed circuit cards. Handle PCB cards only by the edges and avoid contact with any exposed electrical connections. When removing a new card from its package, touch the package to the cabinet frame first to release any static voltage buildup, prior to removing the card and inserting it into the equipment.

Conductive packages (antistatic packaging) should be grounded prior to opening them to remove the contents, and similarly grounded prior to placing a card in the package. Place suspected faulty cards in conductive packages to prevent further possible damage to the cards.

WARNING: INSTRUCTIONS MUST BE FOLLOWED EXPLICITLY WHEN THEY INVOLVE THE PRIMARY POWER SUPPLY OF THE UNIT.

30


Cards that are not correctly packed in antistatic packaging when returned will not be covered by any warranty.

Removing the coverTo remove the SX-200 ICP Controller cover:1. Unplug the power cord from the controller and disconnect all cables.2. Remove the controller from the rack or wall and place it on a suitable

work area (if applicable).

3. Loosen the captive screw at the back panel of the controller ().4. Grip the handle on the plastic trim plate and pull back about 1/2 until

the cover catches.

5. Lift the cover upward to remove it ().

CAUTION: Use proper fitting Phillips screwdrivers (#1 or #2) to prevent damaging components and fasteners.

Once the cover of the CX/CXi has been slid back, do NOT lift the back off using the handle. Lift the cover vertically (NOT at an angle) to avoid component damage.

31

Basic Installation

To replace the cover:1. Turn the controller until the front panel is facing forward.2. Align the pins inside the cover with the corresponding slots on the

controller, and then lower the cover to seat it.

3. Slide the cover toward the front of the controller as far as it will go.4. Tighten the screw on the back panel.5. Reinstall the controller on the wall or in the rack (if applicable).6. Reconnect all cables.

32


Install the Analog Option Board (AOB)

Note: AMB and AOB must be compatible:

1. Unplug the power cord from the controller.2. Remove the controller cover (see page 30).3. Remove the blanking panel from the back of the controller.For AOB and AMB part numbers, refer to Part Numbers on page 319

If installing version 2 of the AOB, then the AMB must also be replaced and the software must be upgraded to release 3.0 or greater. The AOB version 2 kit includes a new power cable.

AMB Version: must have AOB Version:

1 1

2 2

3 2

33

Basic Installation

4. Insert the replacement faceplate into the back of the controller and attach it with screws ().

5. Place the AOB on a flat surface.6. Attach the flex and power cables. To attach the flex cable, lift up on the

tabs at the end of the connector to loosen it, insert the cable label side down, and then press down on the tabs to tighten connector ().

7. Lower the AOB into place and attach it with the supplied screws ().

34


8. Connect the other end of the flex cable and power cable where indicated in the following figure. The horizontal flex cable connector is hinged: flip up to loosen it, insert the cable, and then press down to tighten ().

9. Replace the cover.10. Reconnect the power cord to the controller.

35

Basic Installation

Installing optional DSP module(s) The basic SX-200 ICP CX/CXi has two DSPs built into the motherboard. Two more can be added by installing a Dual DSP Module in Module Slot 3. Four more can be added using a Quad DSP in Slot 3. For information on determining DSP requirements, see DSP configurations on page 11.

To install the optional DSP Module:1. Unplug the power cord from the controller.2. Remove the top cover (see page 30.)3. Remove the DSP module from its packaging.4. Insert the DSP module in Module Slot 3.5. Secure the Dual DSP module to the controller using the screws

provided with the module.

6. Replace the cover.

36


Installing an optional T1/E1 Combo moduleThe T1/E1 Combo MMC combines T1/D4 or PRI trunking and DSP functionality in a single card. It also includes a Stratum 4 clock and installs in Module Slot 1 or 2.

Note: Replacement T1/E1 combo cards may have two RJ45 ports.The second port is not functional for the SX-200 controller. Follow the instructions below to install either card type.

To install a T1/E1 Combo Module:1. Unplug the power cord from the controller.2. Remove the cover (see page 30.)3. Insert the T1/E1 Combo Module into Module Slot 1 or 2 on the Main

Board connector.

4. Attach the screws.5. Replace the cover.6. Connect from the T1 line from the service provider to the RJ45

connector on the T1/E1 Combo Module. See Table on page 37 for connector pinouts.

37

Basic Installation

7. Program the module in CDE; for instructions, see page 100.

T1/E1 Combo Module Tip/Ring Assignments

Pin SignalNT/LT Settings

NT (Default) LT

1 -- Rx Ring Tx Ring

2 -- Rx Tip Tx Tip

3 N/C -- --

4 -- Tx Ring Rx Ring

5 -- Tx Tip Rx Tip

6 N/C -- --

7 N/C -- --

8 N/C -- --

38


Installing the optional Quad CIM Module(s)Prior to Release 4.0, ASUs could only be connected to the onboard CIMs. In Release 4.0, the optional Quad CIM module has four ports, the first three of which provide connectivity to ASUs using Category 5 UTP copper cabling.

The system can support up to two Quad CIM Modules installed in Module slots 1 and 2.

To install a Quad CIM Module: 1. Unplug the power cord from the controller.2. Remove the top cover and the front panel.3. Insert the Quad CIM into Module slot 1 or 2 on the Main Board

connector.

4. Attach the screws.5. Replace the front panel and the top cover.For CIM Port Allocation see Appendix C on page 329.

39

Basic Installation

Installing an optional system hard driveIf your controller uses an internal 256 or 512 MB CompactFlash for software and database storage, you can increase capacity for voice mail messages and recorded calls from approximately 11 hours to over 400 hours by replacing the card with a system hard drive.

The hard drive is available as FRU from Mitel (see Appendix C on page 339 for part numbers).

Use this procedure to upgrade systems only. To replace faulty cards or drives, use the media replacement procedure on page 182.

To install an optional system hard drive:1. Establish a serial connection to the Maintenance port on the controller.

For instructions, see page 70.

2. As a precaution, perform a full database backup; for instructions, see page 185. Skip this step if the system is new and has no database changes to preserve.

3. If an external CompactFlash card is inserted in the controller, remove it. 4. Use the System > Restart > Shutdown command in Maintenance to

stop the system.

5. When prompted on the PC, power down the controller.6. Remove the cover (see page 30.)

Notes: 1. A hard drive is strongly recommended for systems that have

more than eight voice mail ports or when Record a Call is frequently used.

2. Use Mitel-supplied hard drives only; those obtained elsewhere are not supported.

40


7. Remove the internal CompactFlash card. Keep it on hand.

8. To install the hard drive,a. Set the jumpers on the drive to the Master setting.

b. Lower the drive onto the bracket ().c. Secure the drive to the sides of the bracket with the four screws

provided ().d. Connect the power and IDE cables to the corresponding connectors

on the hard drive and main board (). The cables are keyed for proper connection.

Note: Connect the system hard drive IDE cable to the main board connector labeled MPC8270 HARDDRIVE.

41

Basic Installation

9. Replace the cover.10. Insert the internal CompactFlash card previously removed into the

external card slot.

11. Restore power to the controller.12. Re-establish a serial connection to the controller and wait while the

new media is formatted and the contents of the CompactFlash card copied to it.

13. When prompted, press return four times to log in to CDE/Maintenance. 14. Verify that the phones are working and that calls can be made.15. Remove the CompactFlash card from the external slot.

42


Installing an optional Application Processor CardThe optional Application Processor Card (APC) is a CPU on a Compact PCI card. It hosts the Managed Application Server (MAS) software.

To install an optional APC:1. Unplug the power cord from the controller.2. Remove the cover from the controller (see page 30).3. If a Stratum Clock module is installed, remove it. 4. Place the APC on the main board connectors. The connectors are

spaced irregularly to assist in alignment.

43

Basic Installation

5. To seat the connectors, grasp the main board with your fingertips and press down firmly on the middle of one side of the APC with your thumbs as shown. Repeat for the other side of the APC next to the fan. You should hear and feel the connectors seating themselves.

CAUTION: To ensure that the APC is seated securely, press down on the APC over each of the four connectors, one at a time. Once the APC is properly installed, the four corners of the APC will rest against the standoffs located at each corner of the APC.

6. Prepare the heat spreader for installation by removing the protective strips from the adhesive heat pads.

44


7. Place the four screws (supplied) in the heat spreader, and lower the heat spreader onto the APC. Align the cutout on the heat spreader above the memory modules on the APC.

8. Tighten the screws in an alternating pattern until they are snug. Do not over-tighten

9. Replace the Stratum Clock module (if removed). 10. Install the APC Hard Drive.11. Replace the controller cover.12. Reconnect the power cord to the controller. 13. Log in to CDE and enable system option 83 (Internet Gateway) in

Form 04.

45

Basic Installation

Installing an APC hard drive If you are installing the optional Application Processor Card, then you must also install the APC hard drive to support the Managed Application Server (MAS) operating system and applications.

To install an APC hard drive:Unplug the power cord from the controller.

1. Remove the cover from the controller (see page 30).2. Remove the screws connecting the bracket to the back of the

controller, then slide the bracket forward and remove it.

3. If a System hard drive is already installed in the upper bracket position, unscrew it from the bracket and move it to the lower bracket position. The power and IDE cables can remain connected.

4. Lower the APC hard drive into the upper bracket position. 5. Secure the hard drive(s) to the bracket with the screws provided.

Note: The hard drive must be configured to operate as a Master. See the manufacturers documentation for the required jumper settings.

46


6. Connect the power and IDE cables to the corresponding connectors on the hard drive(s) and main board. The cables are keyed for proper connection.

7. Slide the bracket back into the chassis, then fasten the screws connecting the bracket to the back of the controller.

8. Replace the controller cover.9. Restore power to the controller.10. To install the APC software, see page 50.

Note: Connect the System hard drive IDE cable to the main board connector labeled MPC8270 HARDDRIVE. Connect the APC hard drive IDE cable to the main board connector labeled ETX HARDDRIVE.

47

Basic Installation

Installing the Stratum clock1. Unplug the power cord from the controller.2. Remove the top cover and front panel.3. Gently seat the Clock Module onto the Main Board.

4. Attach the screws.5. Replace the top cover and front panel.6. To check whether the system recognizes the Stratum clock card, log

into Maintenance and use the System > Show > Identity command. It should show the clock as ST3.

48


Installing Controller Software Using an External CompactFlash Card (Optional Initial Install)The SX-200 ICP is shipped from the factory with the system software and a default database installed. Perform this procedure only if you,

are upgrading the system software on site require a language other than the default English for voice mail prompts

or a second language for bilingual voice mail operation

are replacing the internal CompactFlash card or installing a system hard drive on systems currently equipped with internal CompactFlash. For replacement instructions, see page 182.

are re-initializing the controller

To install software using an external CompactFlash card:

1. Launch the SX-200 ICP Installation program on the supplied CD-ROM.

2. Select Initial [CompactFlash Card] Installation, and then click Next.3. Select the voice mail language(s) that you want to install, and then

click Next.The default is English and is not selectable.

4. Specify the drive letter of the CompactFlash Reader/Writer.

5. Select Format to format the CompactFlash card.

6. Select a database, then click Next.

Note: The Initial power-up and the reset in this procedure will each take 5 to 10 minutes.

Important: Use only Mitel-supplied CompactFlash cards. DO NOT partition the card and DO NOT copy files to it before proceeding with the software installation.

Note: The additional languages enable the embedded voice mail system to operate with bilingual prompts. Bilingual prompts is a purchasable MOSS option.

Note: When formatting the CompactFlash card, specify FAT as the file system.

49

Basic Installation

7. Click Next to begin installing the software on the CompactFlash card.8. Click Finish to complete the installation.

9. Insert the CompactFlash card into the slot on the front of the controller.10. Press the RESET button on the front of the controller or power it down,

then back up.

The system boots from the CompactFlash card, and then runs the install utility. When installation is complete, the system automatically reboots.

11. Remove the CompactFlash card from the controller when the LED adjacent to the card slot turns green.

12. Log in to CDE and enable MOSS sheet options (if any) in Form 04.

Note: Wait until the computer completes writing to the CompactFlash card before removing it. To ensure completion, DO NOT click STOP before EJECT.

Note: Some CompactFlash readers have problems with cards larger than 128M: the PC reports that all files have been copied to the card when, in fact, they have not. If in doubt, eject the card, re-insert it, and then use Windows Explorer to confirm that files are present.

Do not remove the CompactFlash card while the system is rebooting. Wait for the LED adjacent to the card slot to turn green before removing the card.

IMPORTANT: Rebooting a working system with a database that has different IP addressing information than the database it is replacing will force the IP Phones to reboot. The phones take 10 to 15 minutes to return to service once the system is up and running.

IMPORTANT: If the card was removed and reinserted (or replaced by another card), the system will detect it and attempt an upgrade or installation when it reboots. Both processes take the system out of service. To prevent unnecessary loss of service, always remove the external card once the system is up and running.

50


Installing APC SoftwareYou will need this procedure only if you have to replace the Application Processor Card (APC) hard drive. When you purchase the APC and its hard drive, the Managed Application Server (MAS) software is already installed.

To install MAS software: 1. Insert the MAS software CD into a portable CD-ROM drive attached to

a USB connector located on the front panel of the SX-200 ICP.

2. Power down the SX-200 ICP. 3. Power up the SX-200 ICP. 4. Launch a secure telnet client to access the installation script:

Start the secure telnet client. Enter open 2005 (For example, open 192.168.2.25 2005) When prompted, enter a username and password to log in to the

secure telnet port. (The default is installer/1000.) Press Enter.

5. Follow the on-screen instructions to configure the MAS operating system. For more information about MAS configuration, refer to the Managed Application Server Installation and Administration Guide available at Mitel OnLine.

Note: If the installation script fails to appear after pressing Enter, open a second secure telnet client and connect to port 2000 in order to access an MTCE session on the SX-200 ICP. From MTCE, reboot the APC by entering SYSTEM > RE_START > RESET_APC > ENTER. If a boot: prompt appears; the APC has booted normally; press ENTER to proceed. If LILO appears, the APC is attempting to boot from the hard drive; contact Mitel Product Support for assistance. If nothing appears (prompt or installation script) check the physical connections (APC and main board, and CD-ROM drive and USB port).

51

Basic Installation

Wall or Rack MountingThe SX-200 ICP controller is wall- and rack-mountable.

Wall mounting the controllerRequired parts and tools:

Wall mount bracket (supplied)

Two #10 screws and washers (supplied)

Two self-tapping screws

Drill and screwdriver(s).

To wall mount the controller:1. Turn the controller upside down.2. Locate the two holes on the bottom of the Controller as shown in the

figure below.

3. Assemble the two supplied screws and washers, then screw them into the holes on the bottom of the controller.

4. Mount the bracket onto the plywood backer board as follows:a. Pre-drill two pilot holes spaced 11.25" (28.58 cm) apart into the

backer board.

b. Orient the bracket over the two holes as shown below.c. Insert a screw into the hole on the left side of the bracket.d. Insert a screw into the hole on the slot on the right side of the

bracket.

5. Secure the backer board to the wall studs.

CAUTION: Make sure the wall material is capable of supporting the weight of the unit. It is recommended that you mount the supplied bracket onto a backer board of 3/4" plywood that is securely fastened to the wall studs. DO NOT mount the bracket directly onto drywall (sheetrock). Mitel is not responsible for units damaged as a result of improper wall mounting.

52


6. Hang the controller onto the bracket as shown below.

Rack mounting the controllerUse the Rack Mount Kit (Part Number: 57006640) to rack mount the controller.

1. Attach the brackets to the rack using the supplied screws. Do not tighten the screws.

2. Slide the controller into the brackets.3. Secure the controller by tightening the screws.

CAUTION: When installing the system in an enclosed rack, you MUST provide adequate ventilation to ensure that the max-imum ambient temperature inside the rack does not exceed 40C/104F.

CAUTION: Ensure that a hazardous condition does not result from any uneven mechanical loading.

CAUTION: When using the system in a rack, you should con-sider the connection of the equipment to the power supply cir-cuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring. When addressing this concern, refer to the systems ratings label.

53

Basic Installation

Installing an ASU IIUp to three ASU II units can be connected to the controller via Quad CIM. There is no need to power down the controller to make the connection.

Note: For this release, the Quad CIM module is used for ASU II support only (no bay functionality).

Figure 6: ASU II Front View

Figure 7: ASU II Rear View

54


To install an ASU II:

1. Mount the ASU II.

2. Connect a cross-over Category 5 cable with RJ-45 connector to the CIM port on the ASU II and a free CIM port on the controller.

3. Complete telephony cabling for the ASU II. See Appendix C for Tip and Ring assignments.

4. Connect power to the ASU II.5. Wait for the CIM LEDs to turn on indicating that the CIM link is

synchronized.

6. Program the ASU II in CDE.

CDE Programming

1. In Form 53 (Bay Location Assignment)- Assign a bay number to the CIM ports used to connect the ASU II

to the controller.

2. In Form 01 (System Configuration)- Program the bays assigned in Form 53 as node type ASU BAY.- Configure the card(s) in slot 1 and 2 only.

3. For ONS devices, complete the remaining CDE programming for the cards. See Programming a Single Line Voice Station on page 98.

4. Program LS trunk devices in CDE Form 14 - Non-Dial-In Trunks or CDE Form 15 - Dial-In Trunks.

Note: The ASU II can be located up to 30 meters (100 feet) away from the SX-200 ICP

55

Basic Installation

Installing an External Layer 2 Switch for Increased IP Connections (CX/CXi)To increase IP connection capacity, connect a customer-supplied Layer 2 switch to the 10/100/1G LAN port. If required, connect a second switch to the first to expand to 100 IP devices (the system maximum).

Use VLAN-capable switches if installing the controller on a voice and data network. Switches for voice-only networks do not require VLAN capability.

Figure 8: Expanded System (CXi controller shown)

Powering IP phones in an expanded systemThe IP phones require power that can be provided by the Layer 2 switch, by a 24VDC adapter or 48-volt power brick (one for each phone), or by a multi-port Ethernet Inline Power Module (such as the PowerDsine 24PT Inline Power Unit).

56


All can be ordered from Mitel; they are NOT included with the system or phones. See Appendix B for part numbers.

Figure 9: Power Brick Connections for 5200 Series IP Phones

Layer 2 switch programmingIf a VLAN-capable switch is connected to the 10/100/1G port, program the switch to send and receive 802.1 p/Q tagged packets on the programmed Voice VLAN, and to treat packets with priority value 6 as highest priority. Do the same to the second VLAN-capable switch (if using).

CDE programmingFor voice and data networks, enable VLAN tagging on the 10/100/1G LAN port (port 17).

In Form 47, Subform 03 (L2 Switch)- Enable VLAN tagging on port 17.

Note: Power backup to the IP Phones, the SX-200 ICP, and the Ethernet switches is required to maintain service during a power failure.

CAUTION: Ensure that the powered cable from the inline power adapter is installed in the proper connector on the IP Phone. DO NOT plug it in to the connector (if available) designed for a PC or other Ethernet devices (Layer 2 port).

57

Basic Installation

Connecting the Phones and Lines

IP Phones1. Plug the RJ45 connectors from the IP phones into the Layer 2 switch

ports on the front of the CXi controller (or the external Layer 2 switch for the CX).

2. Wait while the IP phone boots. After booting, the display on the phone shows USE Superkey TO SEND PIN. On 5201 IP phones, the MW lamp is lit.

3. Using the IP phone's dial pad, enter the IP Set Registration PIN access code (default, ***) followed by the IP Phone extension number.

4. Press Superkey (or Hold for 5201 and 5207 IP phones). The phone is now ready for use. (The type of phone and its MAC address is automatically registered with the controller in Form 09).

Power over Ethernet Guidelines for Internal Layer 2 Switch (CXi only)

The CXi controllers Layer 2 switch can provide 120 Watts of power to 802.3af-compliant devices according to the following general rules: Up to 16 IP Phones are supported.

Note: You MUST use a default IP Phone extension number (102 - 117) or a number previously programmed in CDE. To use extension numbers 198 and 199, first delete the devices assigned to them in Form 09.

Note: 5215 or 5201 IP phones will fail to register on a system that has a default database because of the line appearances programmed on keys 8 and 10keys that exist on the 5207 but not on the 5215 or 5201. To register these phones, first delete the line appearances in Form 09, or follow the phone replacement procedure on the next page to delete all key programming.

Note: Release 4.0 will not install the 5330/5340 firmware load on systems using 256 MB CompactFlash. To use the full feature set of this phone with the SX-200 ICP, you need a 512 MB CompactFlash or an internal hard drive. Flash-based systems that do not plan to use this phone can upgrade to Release 4.0 without hardware changes.

58


Up to four PKMs (PKM12 or PKM48) are supported on Dual Mode IP Phones. Only one PKM can be attached to a set. Multiple PKMs on a set require an AC adapter.

Conference units require an AC adapter. Class 1, 2, and 3 devices receive 4, 7, and 13 Watts, respectively.

Unclassified (Class 0) devices are budgeted 7.5 Watts by the PoE subsystem, but can receive up to 13 Watts depending on need.

Port 1 has the highest priority, port 16 the lowest. If the power budget is exceeded, power will be turned off to the ports, starting with port 16 and ending with port 1, until less than 120 Watts is being consumed.

Power ConsumptionTable 5: Power Consumption

Device Consumption (W)

5201 2.0

5212 4.7

5224 4.7

5235 6.2

5330 4.7

5340 5.8

PKM 1.7

59

Basic Installation

ONS/CLASS and LS/CLASS portsConnect the LS CLASS trunks and any ONS phones to the line ports on the back of the controller using standard 4-conductor cables with RJ-11 connectors. After connecting the LS trunks, use the Line Quality Test to program the audio configuration settings. For more information, see Running the Line Quality Test for LS Trunks on page 114.Refer to the following table for circuit assignments and default numbering for ONS phones.

Table 6: ONS & LS Circuit Assignments

Circuit PLIDDefault DN/Line Number

Circuit PLIDDefault DN/Line Number

Ana

log

Mai

n B

oard

ONS 1 1/13/3 200A

nalo

g O

ptio

n B

oard

ONS 1 1/13/19 --

ONS 2 1/13/4 201 ONS 2 1/13/20 --

ONS 3 1/13/5 202 ONS 3 1/13/21 --

ONS 4 1/13/6 203 ONS 4 1/13/22 --

LS 1 1/13/7 1 LS 1 1/13/13

--

LS 2 1/13/8 2 LS 2 1/13/14

LS 3 1/13/9 3 LS 3 1/13/15

LS 4 1/13/10 4 LS 4 1/13/16

LS 5 1/13/11 5 LS 5 1/13/17

LS 6 1/13/12 6 LS 6 1/13/18

Notes: 1. Tip and Ring correspond to pins 3 and 4 of the RJ11 connector

respectively.2. ONS/CLASS ports do not support high-voltage message-

waiting lamps.3. Trunks circuits located at 1/13/7 and 1/13/8 on the AMB and

1/13/13 and 1/13/14 on the AOB are System Fail Transfer (SFT) trunks. In the event of a system or power failure, the trunks connect to ONS circuits 1/13/3 and 1/13/4 on the AMB and circuits 1/13/19 and 1/13/20 on the AOB respectively.

4. ONS ports are not designed with the necessary safety protection for off premise connections. ONS ports must not be used to connect to off premise phones.

60


Adding a PKMThe 5220 or 5224 IP Phone supports a single 5412 PKM and up to two 5448 PKMs.

RequirementsFor all dual mode phones, the PKM must be Rev B7 or higher.

The host phone requires a 5422 PKM Interface Module and a power source. The internal Layer 2 switch on the CXi can supply power for up to 16 phones and four PKMs (for details, see on page 57). If more PKMs are installed, other power sources (such as 24-volt adapters) are required. For CX requirements, refer to the external Layer 2 Switch manufacturers documentation.

PKMs and power adapters can be ordered from Mitel. See Appendix B for part numbers.

CDE programmingAssociate the PKM with the attached phone in Form 09, Desktop Device Assignments.

InstallationSee the installation instructions included with the PKMs or on the Mitel Edocs website.

Note: The 5448 PKM, and 5412 PKM are the only programmable key modules approved by Mitel for connection to Mitel telephones.

61

Basic Installation

Connecting Music on Hold, Paging and Door Phone/Door Opener

Music on Hold (MOH) interfaceThe mini (1/8" - 3.5 mm) stereo jack on the back panel of the SX-200 ICP controller provides an interface to an external music source (radio, CD player, etc.) for Music on Hold.

Input signals must be in the range of 10 to 100 mVrms. Any DC voltage applied to the input must be less than 50 VDC.

CDE Programming

MOH requires no CDE programming in the default database. If a different database is used, assign Music-on-Hold to PLID N/13/29/1 where N is the IP Bay number (default 1) in Form 18.

PagingThe controller provides a dedicated paging circuit for the connection of customer-provided paging equipment. A second circuit is provided on the Analog Option Board. The paging equipment connects to the Page connectors on the back of the controller. See Table 7 on page 62 for connector pinouts.

Note: Powering down the SX-200 ICP redirects the MOH source to the paging output. To stop the music from being heard over the pager, power down both the MOH source and paging amplifier before powering down the SX-200 ICP.

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CDE Programming

The default database has programming for single zone (Zone 1) paging, which any station can access by dialing *12. No additional programming is required.

If using a different database, complete the following programming:

1. In Form 18 (Miscellaneous System Ports), program a paging device.2. Enable COS Option 303 (Paging Zone 1 Access) in the Class of

Service of each extension that requires access to the paging equipment.

Table 7: MOH, Pager, Generic Relay Pinouts

Port Bay/Slot/Circuit Pins Signal

Music on Hold 1/13/29/1 N/A mini stereo jack (1/8" - 3.5 mm)

Pager Relay 1 (AMB)

Pager Relay 2 (AOB)

1/13/30/2

1/13/31/2

123456

Normally ClosedCommonRingTipNormally Open

Generic Relay 1 (AMB)Generic Relay 2

Generic Relay 1 (AOB)Generic Relay 2

1/13/30/31/13/30/4

1/13/31/31/13/31/4

123456

Relay 2 Normally ClosedRelay 2 CommonRelay 1 CommonRelay 1 Normally OpenRelay 2 Normally OpenRelay 1 Normally Closed

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Basic Installation

Door Phone/Door OpenerCustomer-provided door phone units (up to four) can be connected to ONS ports to provide two-way communication between an entryway and designated extensions. Door entry is controlled by the general-use relays in the controllertwo on the AMB and two on the AOB. Each relay connects to an electric lock that is operated by key presses at the designated extension(s). See Table 7, MOH, Pager, Generic Relay Pinouts, on page 62 for connector pinouts.

The relay contacts are rated at 90mA @60 Vac or Vdc peak and are normally open.

CDE Programming

1. In Form 18, assign an extension number to a Door Relay.2. In Form 09, enter the Door Relay extension number from Form 18 into

the ASSOC field of the ONS door phone. Assign the door phone a Name (e.g., Door Phone) to identify it on the door answerers display.

3. In Form 19, assign the door phone to its own tenant group and program Station Dial 0 Routing to direct calls from the door phone to an answering position.

4. (Optional) Program an Open Door feature key to the door answering phones.

5. Set COS Option 115 in the door phones COS to ring the door answerer the required length of time (default - 30 seconds).

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Connecting a Night Bell and Alarm DeviceNight bells and devices such as lamps used to signal Critical alarms connect to the general-use relays via connectors on the back of the controller. See Table 7 on page 62 for connector pinouts.

The night bell and alarm device each require an independent power supply.

The contacts are rated at 90mA @60 Vac or Vdc peak. Connection of the bell or alarm device must be through an auxiliary relay if the total current requirement exceeds the relay contact ratings.

All equipment (bell, power supply, etc.) are customer-supplied.

CDE programming for a Night BellThe default database contains the required CDE programming for Night Bell operation If using a different database, complete the following programming:

1. In Form 18 (Miscellaneous System Ports), assign an extension number to the night bell extension (default 340) at bay/slot/circuit/ subcircuit 01/13/29/01.

2. In Form 14 (Non-Dial in Trunks), assign the night bell extension as night answer point.

3. In Form 17 (Hunt Groups), assign the night bell as a member of a ring group, if desired.

CDE programming for an Alarm Device In Form 18 (Miscellaneous System Ports), assign Major Alarm to

bay/slot/circuit/subcircuit 1/13/29/2.

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Basic Installation

Setting up an FTP Server on a Maintenance PCAn FTP server is required to back up all configuration data and voice mail messages in the controller. The server is also used to download new software to the controller through its built-in FTP client and to upload Maintenance logs.

Any FTP server application designed for the Windows environment will work. Windows 2000 and XP have one built into them. Others can be downloaded for free from the Internet.

Server setup varies by vendor; the basic steps are provided below. For specific instructions, see the vendors documentation.

The PC hosting the FTP server must connect to the controller through a TCP/IP (LAN) connection. Connecting through the serial Maintenance port on the controller will not work.

CDE Programming In Form 04, System Options/System Timers

- Enable Option 109, Remote Software Download. In Form 47, System IP, Subform 01

- Enter the IP address of the FTP server and the user name and password from Step 2 of the FTP server setup procedure.

For information on upgrading the controller software via FTP, see page 188.

For information on backing up and restoring the controller database via FTP, see page 185.

FTP Server Setup1. Create a directory (or directories) on the PC to hold the files you will

transfer to and from the controllerexample,

C:\FTPdir\backupsC:\FTPdir\softwareC:\FTPdir\logs

Note: If future attempts to connect to the FTP server fail, check the IP address of the PC to see if it has changed. Follow the steps above to reprogram the system with the new address.

Note: Ensure that the folders are writable.

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2. In the server application,- Create a User for password-protected logins or allow Anonymous

(no password required) logins. The default database is programmed to allow Anonymous logins. The default user name is FTP.

- Set up the paths to the directories you created in step 1.- Enable read/write access to directories.

3. If required, restart the server.

System Health CheckComplete the following procedure to verify that the system is working properly.

1. Press Superkey followed by the prime line/intercom key (bottom key, or bottom-right key when the phone has two rows of personal keys). The extension number appears in the phone display. Record the extension numbers.

2. Verify that you can make calls between the IP phones.3. If an analog phone is connected to an ONS port (extensions 201 to

203) on the controller, verify that you can call it from an IP phone.

4. Place a call into the system and verify that the call r