mitel cloud services - bsb communications · | ©2015 mitel. proprietary and confidential. cloud...

Mitel Cloud Services

Overview:

J. Ancipink, Mitel Cloud Services

October 6, 2016 Fall Expo & Open House

| ©2015 Mitel. Proprietary and Confidential.

What is the Cloud?

Access Anywhere with an Internet Connection

Drive Cloud services means services made available to users on

demand via the Internet from a cloud computing provider's servers

as opposed to being provided from a company's own on-premises servers.


Cloud Communications:

Fixed, low-cost monthly service

Only pay for what you need

Business continuity without

added expenses Improve company wide communications

& connect multiple locations

Standardize across multiple sites

Improve employee productivity

and efficiency

Free up IT resources

Simplistic anywhere, anytime management,

Point & Click Administration Opex vs.CapEx

Predictable costs based upon configuration

Bundling – local & long distance included

Obsolescence prevention

Resiliency and Redundancy

Integration into key business applications


Mission

To deliver solutions that enable

our customers to communicate

and collaborate – anywhere,

over any medium with the

devices and applications

of choice, securely

One Touch to

Vision To make communications

and collaboration seamless

Connect Real-Time


Mitel by the Numbers

60 MILLION End-User Customers

Operating in

100+ COUNTRIES

4,400 EMPLOYEES

Worldwide

More than

1,600 Patents

MOBILE SOLUTIONS

in

2,500 Channel PARTNERS

IN CAPITAL INVESTED

$ 1 BILLION

in 24 months

2 Cloud

subscribers

MILLION Over

$ 1.2 BILLION in REVENUE

#1 MARKET SHARE

1 out of 4 prefers Mitel

MARKETS IN 5 CORE

RECOGNIZED as a

LEADER BY

3 x

Only Brand Across 5

Gartner Magic Quadrants

BROADEST PORTFOLIO

Industry’s

Spans enterprise,

cloud, mobile

47 of top 50 economies

More than


(1) Source: Synergy Research Group – as of Dec 2015

80% North

America

Mitel is #1 total public & private

global cloud subscribers

20%

International

2.2M Cloud Users

567k

586k

341k

530k


Why Mitel MiCloud…

7

Reliable and Secure

Redundant, geographically dispersed, and secure data centers

128-bit Encryption

CLEC & FCC Regulated

Mitel’s Own Proven Technology

Built from the ground-up by Mitel

Mitel owns and sets technical direction

The Right Solution for Your Business

Mitel delivers CPE and hosted solutions

Recommendation based on your best interests

Mitel Leadership and Stability

Industry leader for over 42 years

Solve communications challenges of

small and medium-sized business


Not all clouds are created equal !!!!!!

Tier 4 data center considered as most robust and less prone to failures. Tier 4 is designed

to host mission critical servers and computer systems, with fully redundant subsystems

(cooling, power, network links, storage etc) and compartmentalized security zones

controlled by biometric access controls methods. Naturally, the simplest is a Tier 1 data

center used by small business or shops.

Tier 1 = Non-redundant capacity components (single uplink and servers).

28 Hours 49 Minutes of downtime annually

Tier 2 = Tier 1 + Redundant capacity components.

22 Hours 41 Minutes of downtime annually

Tier 3 = Tier 1 + Tier 2 + Dual-powered equipment and multiple uplinks.

1 Hour 35 Minutes of downtime annually

Tier 4 = Tier 1 + Tier 2 + Tier 3 + all components are fully fault-tolerant including

uplinks, storage, chillers, HVAC systems, servers etc. Everything is dual-powered.

26 Minutes of downtime annually

Data Center Availability According To Tiers

The levels also describes the availability of data from the hardware at a location as follows:

Tier 1: Guaranteeing 99.671% availability.




Is the Data Center Compliant?

HIPPA

PCI

SOX


Kelowna

Canada

Toronto

Canada Seattle

Washington

Austin

Texas

Primary

Data Center

• Equinox- tier 4

• Hardware Data Center

• MiCloud Business Geo-

Resilient with Miami

• SIP Trunks from Intermedia

• NNI w\Sprint – (1Gb) Miami

Florida

Worldwide Geo Redundant Enterprise

UCaaS Data Centers

Resilient

Data Center

• Artisan- tier 4

• Virtual Data Center

• Rack space for CPE

Xconnect

• OC3 to Sprint for MPLS

• NNI w\Sprint – (1Gb)

• Rackforce- tier 3


• RackSpace (CPE Xconnect)

• Vidyo Gateway & Router

• Geo Redundant with

Toronto

• SIP Direct Commwave,

BYOS

• Rackforce – Tier 3


• RackSpace (CPE cross

connect)

• Geo Redundant with

Kelowna

• Verizon- tier 4

• Hardware Data Center

• SIP Trunks from Intermedia

• NNI w\Sprint – (1Gb)

• MiCloud Business Geo-

Resilient with Seattle

Mitel’s North America’s Cloud Footprint

• Artisan- tier 2

• Vidyo Infrastructure

• Portal, Router,

Gateway, Replay,

Proxy

Kansas City

Kansas


MiCloud Services Portfolio

MiCloud Office

• Best for SMB with highly mobile workforces

• Public cloud deployment

• High scalability, low customization

MiCloud Business

• Best for midmarket with more traditional needs

• Public cloud deployment with MPLS option

• Medium scalability, Medium customization

MiCloud Enterprise

• Best for large organizations or businesses with unique needs

• Hybrid Cloud Deployment

• High scalability, high customization

| ©2016 Mitel. Proprietary and Confidential. 11

MiCloud Business 3.0

New Communications & Collaboration Value

• Modernized Mobile Client

• Customized Business Analytics

• Enhanced Contact Center

• Updated UC Web Client

• Improved Customer Admin Portal

• Expanded Performance Analytics

• Bundled Video Collaboration Pricing

• MiCloud Edge

MiCloud 3


MiCloud Business 3.0

* Google, SFDC, Skype for Business

Essential User

Perfect for reception

areas, Essentials users

can receive phone calls,

operate common call

control features and

access voicemail.

Premier User

Best for most users, Premier

users gain the Essentials

feature set while adding

mobile capabilities, presence

indicators, collaboration, web

portal management, mobile

twinning

Elite User

For highly mobile employees

with increased

technical needs, Elite users

gain the Premier feature set

while adding additional

connected devices, and

business application

integration.

Mitel Business Analytics

MiContact Center

MiVoice Call Recording

Performance Analytics (Included)

Cloud Vidyo Service (Special Bundle Pricing)

Applications Integration*

MiCloud Edge


MiCollab - Mitel’s Next Generation Mobile Client

• New “Mobile First” Clients

• Available for iOS, Android, BB10, WP8

• Refreshed, consistent User Interface

• Improved Call quality with new Softphone

• Improved Softphone Resiliency

• Emergency Calls handoff to mobile phone

native dialer

MiCloud 3


MiTeam for MiCloud Business

• Collaborative Workspaces, called ”Streams”

• Document Sharing & Annotation

• Persistent Chat / Conversations

• Audio / Web collaboration escalation with

team members

• MiCloud Business - new “Meet” function with

Internet Audio support

• Native extension to MiCollab

• Compete against services such as Cisco Spark,

Slack, etc.

• Available late 2016


New Customer Admin Portal

• A ground-up redesign based on Internal/External usability studies and competitive analysis

• Simplified Customer Admin Portal

• Graphical creation of Auto Attendant and Call Flows

• Improved Performance

Oria 5.0


Integration for Google

Turnkey Google application integration

from Mitel

Provide users with rich set of telephony &

productivity features:

• Inbound (e.g., toaster-pop)

• Outbound (e.g., click-to-dial)

• In-call telephony, notes & logging features

Browser-based hosted application deployment:

• Single Sign-On (SSO) with Google Applications

• Integrated within the Google web browser UI

via Chrome Extension

• Max of 500 users

• Available at additional Cost

Integration for Google – Idle View in Context (with Gmail)


Integration for Salesforce

Turnkey Salesforce application integration

Provide Mitel-Salesforce users with rich set of

telephony & productivity features:

• Inbound (e.g., screen-pop)

• Outbound (e.g., click-to-dial)

• In-call telephony, notes & logging features

Browser-based hosted application deployment

• Deployment via Salesforce AppXchange and

Mitel

• Single Sign-On (SSO) with Salesforce

• Fully embedded and integrated within the

Salesforce contact window

MiCloud Integration for Salesforce – In-Call View

Available at an additional Cost


Skype for Business Integration

MiCloud Skype for Business integration is designed to

support customers that have decided to deploy Skype for

Business clients as a general contact management and IM

product

• Provides businesses with a cost

effective enterprise voice solution

Skype for Business integration provides the ability to

control their Mitel desk phones & mobile devices

• Users can move calls between devices and

view voice presence within the Skype for Business client

Available at an additional Cost


MiCloud Video Service

Managed service from Mitel Cloud Services

• Bundled special per user subscription pricing

• Cost effective, scalable telepresence quality video

• Video systems for room conferencing and

executive offices supporting up to 4K

• Wide supported desktop and mobile devices

• Participate and launch meetings from any device.

Available at an additional special bundled price


MiCloud Edge: Software Defined WAN

Transform any form of broadband

Internet into a high quality connection,

ensuring professional-grade

voice, video, and data.

Dynamic

Application

Steering

Continuous

Measurement

& Analytics

Resonsive Link

Remediation


MiCloud Edge: Software Defined WAN

WAN Monitoring

Automatic capacity testing

Continuous link & path quality monitoring

App Steering

Virtualize/Aggregate Resources

App Aware per Packet Steering

Optimal link & path across Internet

and private

Link Remediation

Error & jitter correction

Automatic steering for brownouts/blackout

Mitel MiCloud Desktop device

22

• Same phone, premise or cloud

• Multi- button user experience

• Full duplex speakerphone

• MTBF industrial well above SIP sets

• Repaginating back lit displays,

touch screen option

• DECT headset and handset

• Intuitive with a Feature Teacher

• Hot Desk and Twin your set


MiCloud Business 3.0 Features

User Features Essentials Premier Elite

Connected devices 1 3 4

Hot Desking • • •

Voice Mail • • •

Inbound phone line • • •

Local Number Portability • • •

Access to Administrator/End User

Portal • • •

Corporate Auto Attendant* • • •

Automatic Transition Between

Day/Night Routing* • • •

Customized Music on Hold* • • •

Voicemail with Email Forwarding • • •

Hunt/Ring Groups* • • •

Meet-Me Audio Conferencing • • •

Localized E911 • • •

Call Transfer • • •

Call Forwarding • • •

Connected Devices

Essentials

• Desk Phone Only

Premier

• Desk Phone

• Twinned Device

• Desktop Softphone

Elite

• Desk Phone

• Twinned Device

• Desktop Softphone

• Mobile Softphone

* Company-Wide Feature


MiCloud Business 3.0 Features (Cont.) User Features Essentials Premier Elite

Call park • • •

System Speed Dial* • • •

User Speed Dial • • •

Direct Page • • •

Individual Record A Call • • •

Do Not Disturb • • •

Call History • • •

Outbound Caller ID Number • • •

Outbound Caller ID Company Name • • •

Desktop client (PC) • •

Mobile app (Android, iOS, BB10) • •

Mobile VoIP included in Mobile app

for IOS, Android, BB10 •

Presence and chat • •

Business Application Integration Optional

Outbound calling (U.S. and Canada)** Metered Unlimited Unlimited

Real-time Office Analytics Reports Optional Optional Optional

* Company-Wide Feature

** International Calling Rates Apples


Value- Added Options

Features Options

Real-time Business

Analytics

Must be purchased for all seats – reports featuring:

Real-time data updates

12 month call history

Custom Reports

Quality of service reports

Missed call report

Report Scheduling

MiContact Center

ACD Group Presence

ACD Agent Hot Desking

Queue Prioritization

Predictive Routing

Skill Proficiency Routing

Remote Agents

Dial out of Queue

Queue and Individual Agent Reporting

Unavailable Agent Skill Group Routing

Auto Answer

Make Busy with Reason Codes

Work Timer

Queue Status on Phone Display

Real-time Que Monitoring

Silent Monitoring

Historical Reporting

Mobile Client and softphone

IVR (Standard)

Call Recording Audio Port

PC Softphone

Broadcast Messaging

Overflow

Predictive Overflow

Interflow

Placed in queue message prompt

Queue progress message prompt

Salesforce Integration

Webfax Virtual Fax machine that receives and stores inbound faxes and allows users to access their saves faxes

from the web.


Thank You!

mitel cloud services - bsb communications · | ©2015 mitel. proprietary and confidential. cloud...

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