mit libraries’ betas testing & getting feedback on new services nicole hennig
DESCRIPTION
MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig Web Manager & Usability Specialist MIT Libraries March 2007. Outline. how we came up with the idea reaction from our community (positive!) example of one beta service: LibX other betas questions. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/1.jpg)
MIT Libraries’ Betastesting & getting feedback on new services
Nicole Hennig
Web Manager & Usability SpecialistMIT LibrariesMarch 2007
![Page 2: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/2.jpg)
Outline•how we came up with the idea• reaction from our community
(positive!)•example of one beta service: LibX•other betas•questions
![Page 3: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/3.jpg)
libraries.mit.edu/betas
![Page 4: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/4.jpg)
labs.google.com
![Page 5: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/5.jpg)
![Page 6: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/6.jpg)
![Page 7: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/7.jpg)
Key Advantages•Helps us find out what works for our users before committing to supporting a new service.
•We can get experience with technologies or features that we are still learning about without putting those into our mission-critical services.
•It’s a special way to market new services - creates “buzz” before new services are live.
![Page 8: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/8.jpg)
Other advantages• Helps to encourage staff creativity and
experimentation.
• It's a place where we can ask the MIT community to contribute tools.
• It can help to manage user expectations... these things aren't perfect and may not always work. We don't support them in the same way as our mission-critical services.
![Page 9: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/9.jpg)
a key point
• not everything that is “beta” will become a permanent service
![Page 10: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/10.jpg)
Learning from failure
• Every service on the Betas page will not necessarily "graduate" to permanent status.
• Even if we decide not to "graduate" a beta service, it can still be useful to us as something to learn from.
• Aspects of a particular beta service may become part of a more supportable service later on, perhaps backed by a different technology that is shown to be more stable.
![Page 11: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/11.jpg)
Criteria for moving out of beta
• The beta has received positive user feedback(from more than a handful of users).
• It has been in beta for at least one semester.
• It has been demonstrated that our community is using it. (We have statistics).
User feedback
![Page 12: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/12.jpg)
Criteria for moving out of beta
• we’ve made a commitment to support it either centrally or locally with tested technologies that our staff is trained to support.
• documentation, training, and workflow are in place.
• if it's provided and supported outside of MIT, it's from a trusted and reliable source.
Tech support
![Page 13: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/13.jpg)
Example
• LibX - Firefox extensionlibraries.mit.edu/libx
![Page 14: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/14.jpg)
LibXadds our search to the browser toolbar
![Page 15: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/15.jpg)
LibX helps meet one of our goals
Put links to the libraries where the users are:
- such as Amazon, Barnes & Noble, Powell’s- New York Times book reviews- Google- and more.
![Page 16: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/16.jpg)
Links from Amazon to our catalog
cue
![Page 17: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/17.jpg)
Links from Amazon to our catalog
![Page 18: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/18.jpg)
LibX
links ISBNs to our catalog
Without LibX, the ISBN is not a link.
![Page 19: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/19.jpg)
LibXright-click
sends selected text on a page
toGoogle Scholar
and more
![Page 20: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/20.jpg)
LibX helps you get to our licensed copy from off-campus
![Page 21: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/21.jpg)
Right click on a page to “reload via off-campus proxy”
![Page 22: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/22.jpg)
Our licensed copy
![Page 23: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/23.jpg)
libx.org
![Page 24: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/24.jpg)
LibX has “graduated”
• The beta has received positive user feedback(from more than a handful of users).
• It has been in beta for at least one semester.
• It has been demonstrated that our community is using it. (We have statistics).
User feedback
MIT’s LibX has highest number of downloads of all libraries using LibX.
![Page 25: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/25.jpg)
Other betas• Dewey Research Advisor• RSS feeds for new titles from our catalog• Humanities “Virtual Browsery” in a
Wordpress blog
![Page 26: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/26.jpg)
![Page 27: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/27.jpg)
Dewey Research Advisor
![Page 28: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/28.jpg)
RSS feeds for new
titles
![Page 29: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/29.jpg)
![Page 30: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/30.jpg)
Possible future betas
• Podcasts and screencasts• Preview of next version of Vera that will
include metasearch features
![Page 31: MIT Libraries’ Betas testing & getting feedback on new services Nicole Hennig](https://reader035.vdocuments.us/reader035/viewer/2022062816/56814cd7550346895db9da8b/html5/thumbnails/31.jpg)
questions?
libraries.mit.edu/betas