missub mod01-2
TRANSCRIPT
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MANAGEMENT INFORMATION
SYSTEMS
Lesson 2
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Management information system (MIS)
An MIS provides managers with information andsupport for effective decision making, and providesfeedback on daily operations
Output or reports, are usually generated throughaccumulation of transaction processing data
Used for generating reports including inventory
status reports, financial statements, performancereports etc.
Reports are essential for analyzing different aspectsof business.
Help to answer 'what-if' questions like what would
be the effect on cash flows of a company if the creditterm is changed for its customers etc.
Each MIS is an integrated collection of subsystems,which are typically organized along functional lineswithin an organization
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CHARACTERISTICS OF MIS
Integrated user machine system
Supports operations, management, analysis &decision making functions
Utilizes computer hardware, software, manualprocedures, models for analyzing, planning,control & decision making and a database
Provides reports with fixed and standard formats
y Hard-copy and soft-copy reports
Uses internal data stored in the computer
system
End users can develop custom reports
Requires formal requests from users
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SOURCES OF MANAGEMENT
INFORMATION
Schematic
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Corporate
databases
ofinternal
data
Databases
ofexternal
data
Databasesof
valid
transactions
Operational
databases
Transactionprocessing
systems
Managementinformation
systems
Decision
support
systems
Executivesupport
systems
Expert
systems
Business
transactions
Input and
error list
Drill-down reports
Exception reports
Demand reports
Key-indicatorreports
Scheduled
reports
Employees
Corporate
intranet
Application
databases
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OUTPUTS OF A
MANAGEMENT INFORMATION SYSTEM
Scheduled reportsProduced periodically, or on a schedule (daily, weekly,
monthly)
Key-indicator reportSummarizes the previous days critical activities
Typically available at the beginning of each day
Demand reportGives certain information at a managers request
Exception reportAutomatically produced when a situation is unusual
or requires management action
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SCHEDULED REPORT EXAMPLE
Daily Sales Detail Report
Prepared: 08/10/xx
Order#
CustomerID
SalesRep ID
ShipDate Quantity Item # Amount
P12453 C89321 CAR 08/12/96 144 P1234 $3,214
P12453 C89321 CAR 08/12/96 288 P3214 $5,660
P12453 C03214 GWA 08/13/96 12 P4902 $1,224
P12455 C52313 SAK 08/12/96 24 P4012 $2,448
P12456 C34123 JMW 08J/13/96 144 P3214 $720
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MANAGEMENT INFORMATION SYSTEMS
FOR COMPETITIVEADVANTAGE
Provides support to managers as they work to achieve
corporate goals Enables managers to compare results to established
company goals and identify problem areas and
opportunities for improvement
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FUNCTIONALASPECTS
MIS is an integrated collection of functional
information systems, each supporting particular
functional areas.
Schematic
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An Organizations
MIS
Financial
MIS
Marketing
MIS
Human
ResourcesMIS
Accounting
MIS
Drill down reports
Exception reports
Demand reports
Key-indicatorreports
Scheduled reports
Databases
of
external
data
Databases
of
validtransactions
Transaction
processing
systems
Business
transactions
Business
transactions
Extranet
Internet
Production &
operation
MIS
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ACCOUNTING MIS
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The system shares all accounting reports at
different levels of management
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FINANCIAL MIS
Provides financial information to all financial
managers within an organization.
Schematic
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Uses and management
offunds
Financial statistics
forcontrol
Operational
databases
Databases
ofvalid
transactions
foreach
TPS
Transaction
processing
systems
Business
transactions
Business
transactions
Internet or
Extranet
Financial
MIS
Business
transactions
Databases of
external data
Databases of
internal data
Financial
DSS
Financial
ES
Financial
applications
databases
Customers,
Suppliers
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INPUTS TO THE FINANCIAL INFORMATION
SYSTEMStrategic plan or corporate policies
y Contains major financial objectives and oftenprojects financial needs.
Transaction processing system (TPS)y Important financial information collected from
almost every TPS - payroll, inventory control,order processing, accounts payable, accountsreceivable, general ledger.
y External sourcesy Annual reports and financial statements of
competitors and general news items.
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MANUFACTURING MIS
Schematic
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INPUTS TO THE
MANUFACTURING MIS
Strategic plan or corporate policies.
The TPS:
y Order processing
y Inventory data
y Receiving and inspecting data
y Personnel data
y Production process
External sources
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MANUFACTURING MIS
SUBSYSTEMS AND OUTPUTS
Design and engineering
Master production scheduling & Inventory control
Manufacturing resource planning
Just-in-time inventory and manufacturing
Process control
y Computer-assisted manufacturing (CAM)
y Computer-integrated manufacturing (CIM)
y Flexible manufacturing system
Quality control and testing
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HUMAN RESOURCE MIS
Concerned with all of the activities related to
employees and potential employees of the
organization
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Benefit reports
Salary surveys
Scheduling reportsOperational
databases
Databases
ofvalid
transactions
foreach
TPS
Transaction
processing
systems
Business
transactions
Human
Resource
MIS
Databases of
external data
Databases of
internal data
Manufacturing
DSS
Manufacturing
ES
Human
resource
applications
databases
Training test scores
Job applicant profiles
Needs and planning
reports
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INPUTS TO THE HUMAN RESOURCE MIS Strategic plan or corporate policies
The TPS:
y Payroll data
y
Order processing datay Personnel data
External sources
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HUMAN RESOURCE MIS SUBSYSTEMS AND
OUTPUTS
Human resource planning
Personnel selection and recruiting
Training and skills inventory
Scheduling and job placement
Wage and salary administration
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MARKETING INFORMATION SYSTEM
Continuing and interacting structure of people,
equipment and procedures
Used to gather, sort, analyse, evaluate, and
distribute timely and accurate information For marketing decision makers to improve their
marketing planning, implementation, and control
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INPUTS TO MARKETING MIS
Strategic plan and corporate policies
The TPS
External sources:
y The competition
y The market
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MARKETING MIS SUBSYSTEMS
AND OUTPUTS
Marketing research
y Web based market research
Product development
Promotion and advertising
Product pricing
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USES OF MIS FEW EXAMPLES
Operations
Tactics
Strategy
Government
Consumers
Employees
Culture
Businesses
Privacy
Education
Company
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E-GOVERNMENT
Government Representatives and Agencies
y Providing Internet access to government data.
y Democracy and participation
Getting data and information
Providing feedback and participating
y Votingwill we ever see electronic or online
voting?
y Information warfare
y Will the Internet consolidate the world?