eWIC Card device install instructions

NOTES: Please do not install the card reader in until the software process requires it Anti-virus or malware protection may prompt you to allow the process to continue (watch for minimized boxes requiring a positive prompt)

Step

Item action Screen shot

1. Open Internet Explorer

2. Click onhttps://health.mo.gov/living/families/wic/wicitdownloads/index.html

3. Click on eWIC install package version 17 (eWIC FullInstallVersion.zip)

4. Click on Save as

5. Click on DesktopClick on the Save button

6. Close Internet Explorer by clicking the X

7. Right click on eWIC_Install (zip file – folder with zipper) and click on Extract All…

NOTE: On the desktop or where you saved it too (some computers will default to the downloads folder)

8 Click on Extract

It is important to do the Extract All…

9 Double Click on the Icon for the Main file

10 SmartScreen can’t be reached right now – Click on Run

10a If by chance you get the screen to the right please click on More info and you will then see the SmartScreen screen in the row above.

11 Main script is running – Click okay

12 You will see install shield screens auto running (just watch) Several automated screens like this will be reflected (Please wait and watch for the prompt in the next row)

NOTE: On some computers you might not see the SmartScreen

window. Please do not be concerned if you don’t see just carry

on.

13 When the CyberJack Script is complete box comes up click on OK

14 Then you will see Extracting: SWEM-SC.msi

15 Then you will see the installation of SWEM-SC

16 Then you will see the SpiritOfflineHostService service is stopping

17 Then you will see the SpiritOfflineHostService service is starting.

18 SWEM-SC Script is Complete – Click OK

19 Main Script is Complete – Click OK

20 Click the X to close the eWIC_Install folder

21 Plug in the Card device into an USB port

22 Double Click on SWEM-SC

23 You should see that SWEM-SC is running

24 The Card device will reflect Please Insert Card!

25 Please wait

Please Do Not Remove Card…

Card Updated. and and

26 Remove the card and you will see 1-Request Update2-Send Card

If you need assistance please call the ITSD help desk (800-347-0887 or 573-751-6388) and ask for a ticket to be submitted to Application Support, DHSS Application Support, WIC Applications. Let them know that you are having an issue with a eWIC Card Device installation.