mission statements.docx

7/27/2019 Mission Statements.docx

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Mission Statements Worlds Top 10 Brands

Source: Millward Brownhttp://www.millwardbrown.com/BrandZ/Top_100_Global_Brands.aspx

Continuing the discussion on mission statements (the most searched content on

this blog), theworlds top 100 brands were recently announced by Millward Brown.

Now in its 7th year, the 2012 Top 100 Global Brandz saw Apple retaining its number

one position, with IBM in 2nd place, pushing Google out to 3rd. As before, the tech
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sector continues to dominate (securing seven out of the 10 top places), andheres the

full list ifyoure interested. If you want more detail on how the brands are measured,

you can also check out the news onReuters or MSNBC.

AND THE TOP 10 ARE:

1. Apple2. IBM3. Google4. McDonalds5. Microsoft6. Coca-Cola7. Marlboro8. AT&T9. Verizon10.China Mobile

As the top 10 brands in the world, I thought it would be interesting to find and assess

one aspect of their marketing mission statements. So I looked through all of the

Websites, sometimes finding these statements (but sometimes not), and other times

finding something different but in most cases, it meets the need of defining what

drives a company. My conclusion its extremely interesting how differently the Top

10 go about things, but not all of them are doing it well. As far as Im concerned, a

mission statement (plus vision and corporate values) are the driving force for a

company, its reason for existence, and only seven out of the 10 had something called a

mission statement, with only four of them being what I would define as mission

statements.

So what does this tell us? Is it no longer important? And if so, how do employees

understand the central driving force of the company they work for? IBM obviously

believes its still important to have direction, and while they went about it in a different

way, the results created (see below) ensure the global workforce has something to

focus on and align with. Based on IBMs example, I would consider defining driving

principles are still important, no? But then again, big companies can do things

differently to smaller companies.

As a result, I had to change my approach and instead of looking for mission

statements, I ended up looking for the words that defined the driving force of each of

the Top 10. When no mission statement was available, I found the content most closely

aligned to a central driving force philosophy for each company.

For each of the companies listed, Ive included comments on the quality of the

statements, and how easy they were to find this is important, because really, this sort
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of information should be front and centre. Any text in purple is a direct copy from the

companies Website and not my own writing Ive even left in the spelling mistakes

and typos.

The Driving Principles of the Top 10 Global Brands

APPLE

I posted this mission statement up on an earlier blog BUT I could not find the mission

statement today on Applewhen I went looking for it again it seems to have

disappeared Perhaps someone at Apple can tell me if this is the right and current

one?

Apple designs Macs, the best personal computers in the world, along with OS X, iLife,

iWork, and professional software. Apple leads the digital music revolution with its

iPods and iTunes online store. Apple reinvented the mobile phone with its

revolutionary iPhone and App Store, and has recently introduced its magical iPad

which is defining the future of mobile media and computing devices.

As far as mission statements go, I find this boring. It doesnt talk about its people, it

doesnt talk about its environmental aims (something important to Apple when you

review its Website) and it makes no mention of its corporate responsibility around the

world. It talks about the products it has already created and its leadership position, but

it doesnt inspire the imagination about where its going to take us next. This is a

shame, and I definitely think Apple could do a much better job of it, because Apple

certainly is inspiring. The Apple Mission Statement in particular is a highly searched

term on my blog, so marketing folk are interested and looking for inspiration from the

worlds number one brand.

IBM

When looking for its mission statement, I came across its core valuesand how IBM

went about recreating them this is great information on the importance of involving

everyone in the process to ensure buy-in. As such, I didnt find a mission statement per

se, but this is what drives IBM world-wide:

Today, shared values are more essential than ever before-for enterprises, for

individuals and for the globally integrating society of the 21st Century.

Dedication to every clients success Innovation that matters for our company and the world Trust and responsibility in all relationships

These are the core values that serve as the foundation ofIBMs culture and brand and

the guide for each IBMers work, decisions and relationships.

PS: there is some pretty useful information on this link for anyone in marketing today.
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GOOGLE

Googles is short and sweet, and many would define this as a vision statement

Googles mission is to organize theworlds information and make it universally

accessible and useful.

Ifyoure wondering what drives Google as a core philosophy, here are the 10things defined in the early days, which get tweaked occasionally as the company

evolves.

MCDONALDS

Interestingly, Ive never looked at the McDonalds Website before, but the mission

statement was easy to find, and ifyoure interested, the values follow on and can be

found here.

McDonalds brand mission is to be our customers favorite place and way to eat. Our worldwide operations are

aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience

People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and

enhancing our customers experience.

In many ways, this includes the companys core drivers, but it lacks passion for me. On the About

McDonaldspage, they had this summary and I actually think this content forms the basis of a much better

mission statement:

At McDonalds, we strive to be more than just a restaurant were a first job for many, a community partner, a

model for other restaurants around the world, and a company seeking new ways to fulfil our brand promise of

Quality, Service, Cleanliness, and Value.

MICROSOFTEasy to find and it looks like Microsoft has done a recent revamp of its messaging since

the last time I checked in and blogged about it. Thenew mission statement I found is

this:

At Microsoft, our mission and values are to help people and businesses throughout the

world realize their full potential.

Great, but more of a vision statement dont you think? Its definitely not quantifiable,

which is what a vision is?

On this same page, Microsoft includes its values, which are good and probably closer

to a mission statement:As a company, and as individuals, we value integrity, honesty, openness, personal

excellence, constructive self-criticism, continual self-improvement, and mutual

respect. We are committed to our customers and partners and have a passion for

technology. We take on big challenges, and pride ourselves on seeing them through.

We hold ourselves accountable to our customers, shareholders, partners, and
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employees by honoring our commitments, providing results, and striving for the

highest quality.

COCA-COLA

Coca-Cola does the whole mission, vision, etc in a different way again, but with such

a massive global brand, and a vast product range, I figure its not so easy to come upwith a one line vision, and paragraph-length mission statement? This is howCoca-

Cola positions its mission and vision. Id swap mission and vision if it was me, but easy

to find this information on the Website.

Our Mission

Our Roadmap starts with our mission, which is enduring. It declares our purpose as a

company and serves as the standard against which we weigh our actions and decisions.

To refresh theworld To inspire moments of optimism and happiness To create value and make a difference

Our Vision

Our vision serves as the framework for our Roadmap and guides every aspect of our

business by describing what we need to accomplish in order to continue achieving

sustainable, quality growth.

People: Be a great place to work where people are inspired to be the best theycan be.

Portfolio: Bring to the world a portfolio of quality beverage brands thatanticipate and satisfypeoples desires and needs.

Partners: Nurture a winning network of customers and suppliers, together wecreate mutual, enduring value.

Planet: Be a responsible citizen that makes a difference by helping build andsupport sustainable communities.

Profit: Maximize long-term return to shareowners while being mindful of ouroverall responsibilities.

Productivity: Be a highly effective, lean and fast-moving organizationMARLBORO

Iwasnt able to find the Marlboro mission statement, because I had to register on thesite as an over 18 year old to get access, BUT as I didnt have a PIN number (which

looks relevant only to US residents). Therefore I had to go to parent company Philip

Morris, which then meant going to its operating company, Altria. As an example of

driving principles, this is definitely the most interesting of the group, because they face

massive challenges with negative public opinion in relation to health concerns, and

need to address them within the context of a mission statement. Definitely a good
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example for companies looking to define their mission in the context of similar

challenges:

Our Mission is to own and develop financially disciplined businesses that are leaders in responsibly providing

adult tobacco and wine consumers with superior branded products. In pursuing our Mission, we have

established the following goals for Altria Group and its subsidiary companies:Invest in Leadership

We will invest in excellent people, leading brands and external stakeholders important

to ourbusinesses success.

Align With Society

We will actively participate in resolving societal concerns that are relevant to our

businesses.

Satisfy Adult Consumers

We will convert our deep understanding of adult tobacco and wine consumers into

better and more creative products that satisfy their preferences.Create Substantial Value For Shareholders

We will execute our business plans to create sustainable growth and generate

substantial returns for shareholders.

AT&T

AT&T is relatively easy to find but I thinktheyve got their mission and vision

confused. One is definitely not the other and both are mixed up in this statement.

Today, our mission is to connect people with their world, everywhere they live and

work, and do it better than anyone else.Were fulfilling this vision by creating new

solutions for consumers and businesses and by driving innovation in the

communications and entertainment industry.

VERIZON

I couldnt find a mission or vision statement for Verizon as I define them, but the

Website claims aVerizonCredoas its driving force.

The Verizon Credo guides us in every decision and shapes relationships with our

customers, our suppliers and the communities we serve.

While a little different and much longer, it demonstrates focus and alignment. Its also

the best example I could find for Verizon.Who We Are

We have work because our customers value our high-quality

communications services.

We deliver superior customer experiences through our products and our actions.

Everything we do we build on a strong network, systems and process foundation. The
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quality and reliability of the products we deliver are paramount. Customers pay us to

provide them with services that they can rely on.

We focus outward on the customer, not inward. We make it easy for

customers to do business with us, by listening, anticipating and

responding to their needs.We know our products and can explain them to customers. We focus on fundamental

execution. We are accountable and we follow through with a sense of urgency. We

know that having the highest ethical standards is a competitive advantage.

We know teamwork enables us to serve our customers better and faster.

We embrace diversity and personal development not only because its the

right thing to do, but also because its smart business.

We are driven not by ego but by accomplishments. We keep our commitments to each

other and our customers. Our word is our contract. We respect and trust one another,

communicating openly, candidly and directly since any other way is unfair and a wasteof time. We voice our opinion and exercise constructive dissent, and then rally around

the agreed-upon action with our full support. Any one of us can deliver a view or idea

to anyone else, and listen to and value anothers view regardless of title or level. Ideas

live and die on their merits rather than where they were invented.

We believe integrity is at the core of who we are. It establishes the trust

that is critical to the relationships we have.

We are committed to do the right thing and follow sound business practices in dealing

with our customers, suppliers, owners and competitors. Our competitors are not

enemies; they are challengers who drive us to improve. We are good corporate citizensand share our success with the community to make the world in which we work better

than it was yesterday.

We know that bigness is not our strength, best is our strength.

Bureaucracy is an enemy. We fight every day to staysmall and keep bureaucracy out.

We are more agile than companies a fraction of our size, because we act fast and take

risks every day. We see crisis and change as opportunities, not threats. We run to a

crisis, not away. Change energizes us. We work hard, take action and take personal

accountability for getting things done. Our actions produce measurable results.

Everything we do is built on the strong foundation of our corporate values.

We work 247 because our customers depend on us 247. We know our best was good

for today. Tomorrowwell do better.

We Are VERIZON

INTEGRITY RESPECT PERFORMANCE EXCELLENCE

ACCOUNTABILITY


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CHINA MOBILE

The only non-US company in the Top 10 is China Mobile and unlike the others, it does

not have the slick Website and punchy statements that go with it. I couldnt find

anything resembling a mission statement or corporate values, and the only aspect that

clarified its driving principles was under the corporate governance tab. Of course, thesite in Mandarin might actually include this information, but I could only read the

English version.

Our goal has always been to enhance our corporate value, maintain our sustainable

long-term development and generate greater returns for our shareholders. In order to

better achieve the above objectives, we have established good corporate governance

practices following the principles of integrity, transparency, openness and efficiency,

and have implemented sound governance structure and measures. We have

established and improved various policies, internal control system and other

management mechanisms and procedure for the key participants involved in goodcorporate governance, including shareholders, board of directors and its committees,

management and staff, internal auditors, external auditors and other stakeholders

(including our customers, local communities, industry peers, regulatory authorities,

etc.).

We believe that corporate governance goes hand in hand with corporate culture. High

standard of corporate governance is built on the basis of good corporate culture.

Corporate governance principles and policies can only be applied effectively and

consistently with a corporate culture that is premised on honesty and integrity. By

upholding our core value ofResponsibility Makes Perfection, we strive to achieve

economic, social and environmental sustainability in a way that coordinates the

present and the future while taking the interests of ourselves and our stakeholders into

account.

This is not unusual for a PRC company Website, and while the growth in this region is

on a massive scale, there is still a long way to go in regards to the glossy marketing

output of its US counterparts. They will get there in time Im sure.

Conclusion

As you can see, all of these companies go about defining their driving principles in

different ways, but as global brand leaders we should expect it to be done with

exceptional panache. Most have achieved it, but some have not, and for those looking

for information on how to define a companys mission statement, I hope the

homeworkIve done here helps you. Ifyoure defining your mission, vision or

corporate values,youve got to make them mean something, because every employee in
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the organisation needs to embrace them and approach their work with them as a core

driving principle. I continue to believe they are that important.

As Ive said in earlier blogs, amission statementclarifies an organizations purpose

and typically, needs to be about one paragraph in length. It should be unambiguous

and to the point, integrating meaningful statements, such as: moral stance, how youwant to be perceived, primary focus, your customers, who you care about, your

presence and how you will grow. Check out myfirst blog on this topic for more detail

on what to include in a mission statement.

I wish you luck ifyoure embarking on this journey, and remember, involve as many

people in your company as you can, because thenyoull come up with something really

meaningful as IBM did.

Ifyoure in Asia and need some help, thats one of the services we offer.

Cheers

AndreaPS if you think someone else will benefit from this information,wed really appreciate

you sharing it.Weve also got a Facebook page, where we share all sorts of interesting

information with a focus on content strategy and its not just our own. Or sign up

directly and get our blogs on email.Were also on Twitter @SAJEIdeas
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