mission possible: prove seo value with marketing - webmarketing123 webinar slides
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Mission Possible: Prove SEO Value with Marketing Automation
Mike Turner SEO Expert & Director of Business Development Webmarketing123
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Some Practical Matters
Yes! Just email [email protected]
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1 Challenge of proving SEO value
2 Use Marketing Automation more effectively
3 Measuring ROI from SEO: “How to” and Case Studies
4 Key Takeaways
Agenda
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Return on SEO investment is measurable
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? POLL: How are you currently measuring the success of your SEO program?
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More than half of CMOs feel insufficiently prepared to provide hard numbers regarding marketing program ROI.
Source: Deloitte CMO Summit, 2012
Challenge of proving SEO value
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7 in 10 marketers can’t attribute ROI from SEO – the #1 channel for lead generation.
Source: Webmarketing123 State of Digital Marketing Survey, 2012
Challenge of proving SEO value
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Hundreds of SEO keywords introduce people your products or services, but only a handful capture and convert in-market customers.
Can you track introducing keywords & sources and do you know where you rank on Google for those keywords?
Challenge of proving SEO value
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eConsultancy, Feb 2012
72% Say They are Better Able to Allocate Budget Across Channels
What’s the benefit of measuring and attributing?
Challenge of proving SEO value
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B2B buyers are moving 57-70% of the way through the sales funnel before they engage directly with sales reps.
A shift in the purchasing process
• On average, B2B decision makers will wait two weeks after their initial visit before converting (Google Think B2B Study)
• If you track Last Touch only, you aren’t giving credit to the initial Organic Search.
Challenge of proving SEO value
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Your customers may find you one way, but provide their information on an entirely separate visit. 7 out of 10 of you have no way to highlight this.
Challenge of proving SEO value
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Give credit where credit is due
SALE
• On average, B2B decision makers will wait two weeks after their initial visit before converting (Google Think B2B Study)
• If you track last (or converting) touch only, you aren’t giving credit to the first visit via Organic Search.
First Visit Second Visit
2 Week Break and then visits directly
Challenge of proving SEO value
www.yourwebsite.com
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1 Challenge of proving SEO value
2 Using Marketing Automation more effectively
3 Measuring ROI from SEO: “How to” and Case Studies
4 Key Takeaways
Agenda
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You’ve made the investment in Marketing Automation, but are frequently asked, “Are we getting the most out of it?”
You’re probably doing: • Emails, Newsletters • Nurture Program to stay top of mind • Custom landing pages and offers • Announcements
But marketing automation can be leveraged to improve Search Marketing and even measure ROI.
Using Marketing Automation more effectively
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There are many marketing automation and CRM systems, but today’s examples will focus on Marketo and Salesforce
Marketing Automation System CRM System
Using Marketing Automation more effectively
And many more…. And many more….
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Traditionally, Marketing Automation and SEO have been viewed in silos
But there are fundamental tools within your CRM that you can use to power your SEO
PUSH LEADS THROUGH SALES FUNNEL ATTRACT NEW LEADS
Using Marketing Automation more effectively
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Since Marketing Automation systems track and store data as well as access your CRM, there are valuable insights you can gain if you know where to look
DATA REPORTS STATS NUMBERS VISITORS ROI ROI
Using Marketing Automation more effectively
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These are the key filters (default fields) to use in Marketo to identify what search phrases your prospects are using to find you.
Know how prospects find you Using Marketing Automation more effectively
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Know how prospects initially find you
Marketing value: Know which programs are performing (reports, keywords) Sales value: Know prospect’s intent and how to tailor your approach
Using Marketing Automation more effectively
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How do I close the Loop?
Marketing value: Out of the Box, Marketo & Other Marketing Automation Systems cannot access Opportunities and tie pipeline and closed won dollars to source and keywords
Closed Won Dollars
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Using Marketing Automation more effectively
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Using Marketing Automation more effectively
What’s missing? • The Introducer • Actionable reporting format
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1 Challenge of proving SEO value
3 Using Marketing Automation more effectively
4 Measuring ROI from SEO: “How to” and Case Studies
5 Key Takeaways
Agenda
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So how do I make the leap from keyword to closed deal? You need to store an individual’s search behavior data and attach it to a lead/opp record.
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___ No CRM (Manual) ___ Just CRM ___ Just Marketing Automation (Manual) ___ CRM and Marketing Automation (ideal)
You can measure ROI from SEO with the following set-ups:
Measuring ROI from SEO
Keywords Dollars A B C
$ $$ $$$$
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Tie Keywords to Revenue - Report
Why is this important? The person in charge of getting more qualified visitors and leads from the website needs this information
Measuring ROI from SEO
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From search to CRM, justify your SEO investment
GOOGLE ANALYTICS- - - - - - - - - - - - - - - - - - - - - - - - - | KEYTOUCH ATTRIBUTION - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- |
Measuring ROI from SEO
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2 Case Studies using KeyTouch Attribution to gain valuable insights
INTERNAL CASE STUDY: WEBMARKETING123
CLIENT CASE STUDY: GLOBAL MANUFACTURER
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$75K from 1 Keyword in 4 Minutes We optimize for hundreds of keywords, one of which is “SEO Company”. Here’s one example of how we were able to track a closed deal back to a specific keyword.
CASE STUDY: WEBMARKETING123
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1. Prospect searched “SEO Company”
2. Clicked Organic search result
3. Spent 4 minutes on site, filled out “Contact Us” form
4. Nurture email brought them back to the site and kept our brand top of mind. Deal closed 3 months later
CASE STUDY: WEBMARKETING123
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Working backwards from a closed deal and being able to attribute the lead source to organic search for “SEO company” gives us 75,000 reasons to focus efforts on optimizing for keyword “SEO company”
CASE STUDY: WEBMARKETING123
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Global Manufacturer worked with us to implement “Search to CRM” tool. In just 2 days, they began to connect keywords to closed deals within their CRM – and then view lead source data directly in their lead view.
Gaining Visibility into ROI
2 weeks later, client was able to attribute $1.5 million in revenue opportunity to 2 SEO campaign keywords – more than justifying their initial investment in SEO.
CASE STUDY: GLOBAL MANUFACTURER
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Measuring ROI from SEO
Introduction and conversion data
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Example Report
Measuring ROI from SEO
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Example Report
CASE STUDY: GLOBAL Test & Measurement MANUFACTURER
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1 Challenge of proving SEO value
3 Using Marketing Automation more effectively
4 Measuring ROI from SEO: “How to” and Case Studies
5 Key Takeaways
Agenda
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Your marketing automation system can give you powerful insights, including: • Original search terms that attract new prospects (out-of-the-box) • Which keywords generate revenue so you are able to know ROI
from SEO (needs custom set-up
Remember: Don’t measure simply traffic and/or conversions. Understand exactly which SEO keywords generate leads, drive opportunities, and close deals.
Key Takeaways
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Use data to guide your investments 1. Run Keyword Ranking Reports: Once you know which keywords attract the most leads and close the most deals, run ranking reports to see where you rank so you can prioritize efforts 2. Look for themes and identify opportunity areas
• Small gains could mean big wins Ø 95% of Clicks Happen on Page 1 Ø 60% of Clicks are on Top 3 Results
3. Use this information to drive Marketing Automation campaigns. New insights should fuel content creation and refine focus of all other marketing efforts
Key Takeaways
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Download: 2012 State of Digital Marketing Report bit.ly/2012wm123
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