Exam

Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1) Dell Computer's use of information systems to improve efficiency and implement "masscustomization" techniques to maintain consistent profitability and an industry lead illustrateswhich business objective?

1)

A) improved flexibility B) survivalC) competitive advantage D) improved business practices

2) Tata Motor's new information system, enabling it to automate processes in product design andproduction engineering planning, is best categorized as a(n)

2)

A) TPS B) DSS C) ESS D) KMS

3) As discussed in the chapter opening case, which of the four generic strategies to combatcompetitive forces formed the basis of e-Bay's growth strategy?

3)

A) low-cost leadership B) focus on market nicheC) product differentiation D) customer and supplier intimacy

4) Information systems 4)A) pose traditional ethical situations in new manners.B) raise ethical questions primarily related to information rights and obligations.C) raise the same ethical questions created by the industrial revolution.D) raise new ethical questions.

5) Place the following eras of IT infrastructure evolution in order, from earliest to most recent: (1)Cloud Computing Era (2) Client/Server, (3) Enterprise Era, (4) Personal Computer, and (5)Mainframe and Minicomputer.

5)

A) 5, 4, 2, 1, 3 B) 4, 5, 3, 2, 1 C) 4, 5, 2, 3, 1 D) 5, 4, 2, 3, 1

6) A DBMS reduces data redundancy and inconsistency by 6)A) enforcing referential integrity.B) minimizing isolated files with repeated data.C) utilizing a data dictionary.D) uncoupling program and data.

7) The Internet is based on which three key technologies? 7)A) Client/server computing, packet switching, and the development of communications

standards for linking networks and computersB) TCP/IP, HTML, and HTTPC) TCP/IP, HTTP, and packet switchingD) Client/server computing, packet switching, and HTTP

8) Specific security challenges that threaten the communications lines in a client/server environmentinclude

8)

A) unauthorized access; errors; spyware.B) tapping; sniffing; message alteration; radiation.C) hacking; vandalism; denial of service attacks.D) theft, copying, alteration of data; hardware or software failure.

9) Through what channel did e-commerce first evolve? 9)A) online advertising sales B) Internet service providersC) internet portals D) online book sales

10) What type of knowledge management system did Procter & Gamble implement in order to increasethe efficiency of their research and development organization?

10)

A) knowledge network system B) learning management systemC) digital asset management system D) content management system

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11) Virtual reality systems 11)A) provide architects, engineers, and medical workers with precise, photorealistic simulations of

objects.B) provide an important source of expertise for organizations.C) allow groups to work together on documents.D) provide engineers, designers, and factory managers with precise control over industrial

design and manufacturing.

12) The decisions involved in creating and producing a corporate intranet can be classified as ________decisions.

12)

A) procedural B) semistructured C) unstructured D) structured

13) Checking store inventory is an example of a(n) ________ decision. 13)A) structured B) semistructuredC) unstructured D) none of the above

14) Simon's description of decision making consists of which four stages? 14)A) intelligence, design, financing, and implementation.B) intelligence, design, choice, and implementation.C) planning, design, implementation, and maintenance.D) planning, financing, implementation, and maintenance.

15) The five classical functions of managers are planning, organizing, deciding, controlling, and 15)A) coordinating. B) managing. C) leading. D) negotiating.

16) In contrast to the classical model of management, behavioral models see the actual behavior ofmanagers as being more

16)

A) well organized. B) reflective. C) systematic. D) informal.

17) Behavioral models of managers find that, from observation, managers 17)A) create a formalized, hierarchic structure of contacts to provide filtered information.B) typically work in a fragmented manner, with only 10% of activities exceeding an hour in

duration.C) perform often fewer than 100 activities a day.D) operate best with standardized, predictable, printed information.

18) Mintzberg's classification of managerial roles outlines which three main categories? 18)A) symbolic, decisional, and interpersonalB) interpersonal, informational, and decisionalC) technical, interpersonal, and informationalD) symbolic, interpersonal, and technical

19) The role of entrepreneur falls into which of Mintzberg's managerial classifications? 19)A) informational B) decisional C) interpersonal D) symbolic

20) The concern that data values of an information source fall within a defined range reflects whichquality dimension of information?

20)

A) consistency B) accuracy C) integrity D) validity

21) The concern that the structure of data is consistent within an information source reflects whichquality dimension of information?

21)

A) validity B) integrity C) accuracy D) consistency

22) A system that uses data mining to guide senior marketing executive's decisions about customerretention can be categorized as a(n):

22)

A) ESS. B) MIS. C) DSS. D) CDSS.

23) The chapter case discussing Dick's Sporting Goods stores illustrates the use of 23)A) ESS to enable better decision-making.B) MIS to achieve greater operational excellence.C) CDSS to enable greater customer intimacy.D) DSS to enable greater supplier intimacy.

24) Backward sensitivity analysis software is used for 24)A) supply chain optimization. B) historical what-if analysis.C) reverse forecasting. D) goal seeking.

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25) A well-designed ESS will allow management to 25)A) assign lower levels of management greater control.B) reduce their need to review lower levels of operation.C) have greater span of control.D) all of the above.

26) The percentage of gross domestic product of the United States that is produced by the knowledgeand information sectors is estimated to be about ________ percent.

26)

A) 60 B) 80 C) 40 D) 20

27) The set of business processes, culture, and behavior required to obtain value from investments ininformation systems is one type of

27)

A) organizational routine. B) knowledge discovery.C) organizational and management capital. D) knowledge culture.

28) Which of the following statements is NOT an accurate description of the importance of knowledgeto a firm?

28)

A) Knowledge should be seen as similar to any other key asset, such as a financial asset or aproduction facility.

B) Knowledge enables firms to become more efficient in their use of scarce resources.C) Knowledge-based core competencies are key organizational assets.D) Knowledge is not subject to the law of diminishing returns as are physical assets.

29) What is meant by the statement "knowledge is sticky"? 29)A) Knowledge is intangible.B) Knowledge works only in certain situations.C) Knowledge is universally applicable.D) Knowledge is hard to move.

30) Which of the following is NOT one of the main four dimensions of knowledge described in thechapter?

30)

A) Knowledge has no locations. B) Knowledge is a firm asset.C) Knowledge has different forms. D) Knowledge is situational.

31) Which of the following systems is NOT used to capture tacit knowledge? 31)A) fuzzy logic B) expert systemC) neural network D) case-based reasoning

32) Virtually all expert systems deal with problems of 32)A) classification. B) logic and control.C) high complexity. D) policy development.

33) Expert systems are expensive and time-consuming to maintain because 33)A) they rely on equipment that becomes outdated.B) their rule base is so complex.C) only the person who created the system knows exactly how it works, and may not be

available when changes are needed.D) their rules must be reprogrammed every time there is a change in the environment, which in

turn may change the applicable rules.

34) You are an automotive engineer working on an application that will automatically parallel park acar. The intelligent technique you may find most useful is:

34)

A) artificial intelligence. B) fuzzy logic.C) expert system. D) case-based reasoning.

35) Hardware and software that attempts to emulate the processing patterns of the biological brain bestdescribes

35)

A) a neural network. B) an expert system.C) fuzzy logic. D) case-based reasoning.

36) Genetic algorithms 36)A) develop solutions to particular problems using fitness, crossover, and mutation.B) do not work for most problems.C) represent knowledge as groups of characteristics.D) are based on logic.

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37) Which of the following describes a difference between neural networks and genetic algorithms? 37)A) Neural networks are programmed to "learn."B) Genetic algorithms are a type of knowledge discovery, while neural networks are an

intelligent technique.C) Genetic algorithms are designed to process large amounts of information.D) All of the above

38) Software programs that work in the background without direct human intervention to carry outspecific, repetitive, and predictable tasks for individual users, business processes, or softwareapplications, are called

38)

A) business intelligence. B) AI hybrid systems.C) intelligent techniques. D) intelligent agents.

39) What type of intelligent technique helped Procter & Gamble determine the most efficient methodsfor their trucks to deliver goods?

39)

A) genetic algorithms B) intelligent agentsC) fuzzy logic D) none of the above

40) To automate routine tasks to help firms search for and filter information for use in electroniccommerce and supply chain management a firm would most likely use

40)

A) CAD systems. B) virtual reality systems.C) intelligent agents. D) fuzzy logic systems.

41) Which development is helping expand B2B e-commerce opportunities? 41)A) HTTP B) intranetsC) dropping of computing hardware prices D) .NET and Web services

42) Which of the following is NOT a recent development in e-commerce? 42)A) growth of wireless Internet connectionsB) use of blogs as a commercial mediumC) online, interactive models for newspapers and other traditional mediaD) transformation of the music recording industry

43) Compared to digital markets, traditional markets have 43)A) stronger network effects. B) higher transaction costs.C) lower search costs. D) higher delayed gratification effects.

44) Compared to traditional goods, digital goods have 44)A) lower marketing costs. B) greater pricing flexibility.C) higher inventory costs. D) higher production costs.

45) Compared to traditional markets, digital markets have 45)A) equivalent copying costs. B) similar inventory costs.C) higher marginal costs per unit. D) lower distributed delivery costs.

46) Which Internet business model is Photobucket most closely aligned with? 46)A) portal B) content providerC) service provider D) social network

47) What strategy was implemented by Stonyfield Farm in its use of blogs? 47)A) product differentiationB) low-cost leadershipC) strengthen customer and supplier intimacyD) focus on market niche

48) EDI is 48)A) electronic delivery infrastructure.B) the exchange between two organizations of standard transactions through a network.C) electronic data invoicing.D) the use of Internet technologies for electronic data transactions.

49) The process of sourcing goods and materials, negotiating with suppliers, paying for goods, andmaking delivery arrangements is called

49)

A) electronic commerce. B) procurement.C) e-procurement. D) supply chain management.

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50) An extranet that links a large firm to its suppliers and other key business partners is called a(n) 50)A) marketspace. B) private industrial network.C) exchange. D) e-hub.

51) E-hubs are more ________ than private industrial networks. 51)A) transaction-oriented B) supply-chain orientedC) independent D) collaborative

52) Net marketplaces 52)A) are industry owned or operate as independent intermediaries between buyers and sellers.B) are more relationship oriented than private industrial networks.C) are geared towards short-term spot purchasing.D) focus on continuous business process coordination between companies for supply chain

management.

53) A third-party Net marketplace that connects many buyers and suppliers for spot purchasing iscalled a(n)

53)

A) e-hub. B) private exchange.C) exchange. D) vertical market.

54) In the United States, m-commerce 54)A) is growing, due to the emergence of 2G networksB) is still in its infancy.C) represents a major fraction of total e-commerce transactions.D) has become widely adopted.

55) Specific security challenges that threaten corporate servers in a client/server environment include 55)A) tapping; sniffing; message alteration; radiation.B) unauthorized access; errors; spyware.C) theft, copying, alteration of data; hardware or software failure.D) hacking; vandalism; denial of service attacks.

56) Sobig.F and MyDoom.A are 56)A) viruses that use Microsoft Outlook to spread to other systems.B) multipartite viruses that can infect files as well as the boot sector of the hard drive.C) worms attached to e-mail that spread from computer to computer.D) Trojan horses used to create bot nets.

57) The Gramm-Leach-Bliley Act 57)A) specifies best practices in information systems security and control.B) outlines medical security and privacy rules.C) requires financial institutions to ensure the security of customer data.D) imposes responsibility on companies and management to safeguard the accuracy of financial

information.

58) An analysis of the firm's most critical systems and the impact a system's outage would have on thebusiness is included in a(n)

58)

A) business impact analysis. B) risk assessment.C) AUP. D) security policy.

59) A firewall allows the organization to 59)A) create an enterprise system on the Internet.B) check the content of all incoming and outgoing e-mail messages.C) check the accuracy of all transactions between its network and the Internet.D) enforce a security policy on traffic between its network and the Internet.

60) In which technique are network communications are analyzed to see whether packets are part of anongoing dialogue between a sender and a receiver?

60)

A) intrusion detection system B) stateful inspectionC) application proxy filtering D) packet filtering

61) ________ use scanning software to look for known problems such as bad passwords, the removal ofimportant files, security attacks in progress, and system administration errors.

61)

A) Application proxy filtering technologies B) Packet filtering technologiesC) Intrusion detection systems D) Stateful inspections

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62) Most antivirus software is effective against 62)A) any virus except those in wireless communications applications.B) only those viruses already known when the software is written.C) any virus.D) only those viruses active on the Internet and through e-mail.

63) In which method of encryption is a single encryption key sent to the receiver so both sender andreceiver share the same key?

63)

A) public key encryption B) SSLC) symmetric key encryption D) private key encryption

64) A digital certificate system 64)A) uses third-party CAs to validate a user's identity.B) are used primarily by individuals for personal correspondence.C) uses tokens to validate a user's identity.D) uses digital signatures to validate a user's identity.

65) Downtime refers to periods of time in which a 65)A) computer system is not operational.B) computer is not online.C) corporation or organization is not operational.D) computer system is malfunctioning.

66) In controlling network traffic to minimize slow-downs, a technology called ________ is used toexamine data files and sort low-priority data from high-priority data.

66)

A) high availability computing B) application proxy filteringC) stateful inspection D) deep-packet inspection

67) The development and use of methods to make computer systems recover more quickly aftermishaps is called

67)

A) fault tolerant computing. B) disaster recovery planning.C) high availability computing. D) recovery oriented computing.

68) Smaller firms can outsource security functions to 68)A) CAs B) MISs C) MSSPs D) CSOs

69) Which of the following is NOT a characteristic of packet switching? 69)A) Packets travel independently of each other.B) Packets include data for checking transmission errors.C) Packet switching requires point-to-point circuits.D) Packets are routed through many different paths.

70) In TCP/IP, IP is responsible for 70)A) moving packets over the network.B) sequencing the transfer of packets.C) disassembling and reassembling of packets during transmission.D) establishing an Internet connection between two computers.

71) In a telecommunications network architecture, a protocol is 71)A) a communications service for microcomputer users.B) a device that handles the switching of voice and data in a local area network.C) the main computer in a telecommunications network.D) a standard set of rules and procedures for control of communications in a network.

72) The four layers of the TCP/IP reference model are 72)A) application layer, hardware layer, Internet layer, and the network interface layer.B) physical layer, application layer, Internet layer, and the network interface layer.C) physical layer, application layer, transport layer, and the network interface layer.D) application layer, transport layer, Internet layer, and the network interface layer.

73) Which signal types are represented by a continuous waveform? 73)A) laser B) analog C) optical D) digital

74) Which type of network is used to connect digital devices within a half-mile or 500-meter radius? 74)A) LAN B) WAN C) MAN D) microwave

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75) In a bus network 75)A) signals are broadcast to the next station.B) messages pass from computer to computer in a loop.C) multiple hubs are organized in a hierarchy.D) signals are broadcast in both directions to the entire network.

76) All network components connect to a single hub in a ________ network. 76)A) domain B) star C) peer-to-peer D) bus

77) Bandwidth is the 77)A) number of cycles per second that can be sent through a medium.B) total number of bytes that can be sent through a medium per second.C) difference between the highest and lowest frequencies that can be accommodated on a single

channel.D) number of frequencies that can be broadcast through a medium.

78) Which organization helps define the overall structure of the Internet? 78)A) None (no one "owns" the Internet) B) ICANNC) IAB D) W3C

79) The IEEE standard for the WiMax is 79)A) IEEE 802.20. B) IEEE 802.16. C) IEEE 802.15. D) IEEE 802.11.

80) The WiMax standard can transmit up to a distance of approximately 80)A) 30 meters. B) 30 miles. C) 5 miles. D) 500 meters.

81) Passive RFID tags 81)A) are used in automated toll-collection systems.B) have a range of several feet.C) have their own power source.D) enable data to be rewritten and modified.

82) Based on your reading of the examples in the chapter, what would be the best use of RFID for abusiness?

82)

A) lowering network costs B) transactionsC) enabling client communication D) supply chain management

83) Which of the following best illustrates the relationship between entities and attributes? 83)A) the entity PRODUCT with the attribute CUSTOMERB) the entity CUSTOMER with the attribute PURCHASEC) the entity CUSTOMER with the attribute PRODUCTD) the entity PRODUCT with the attribute PURCHASE

84) A DBMS makes the 84)A) relational database available for different physical views.B) logical database available for different analytical views.C) physical database available for different analytical views.D) physical database available for different logical views.

85) DBMS for midrange computers include all of the following EXCEPT 85)A) Microsoft SQL Server. B) DB2.C) Microsoft Access. D) Oracle.

86) Oracle Database Lite is a(n) 86)A) mainframe relational DBMS.B) Internet DBMS.C) DBMS for midrange computers.D) DBMS for small handheld computing devices.

87) Microsoft SQL Server is a(n) 87)A) DBMS for small handheld computing devices.B) DBMS for midrange computers.C) Internet DBMS.D) desktop relational DBMS.

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88) The tool that enables users to view the same data in different ways using multiple dimensions is 88)A) data mining. B) predictive analysis.C) OLAP. D) SQL.

89) Data mining is a tool for allowing users to 89)A) find hidden relationships in data.B) obtain online answers to ad hoc questions in a rapid amount of time.C) quickly compare transaction data gathered over many years.D) summarize massive amounts of data into much smaller, traditional reports.

90) In terms of data relationships, associations refers to 90)A) undiscovered groupings.B) patterns that describe a group to which an item belongs.C) events linked over time.D) occurrences linked to a single event.

91) ________ tools are used to analyze large unstructured data sets, such as e-mail, memos, surveyresponses, etc., to discover patterns and relationships.

91)

A) Web mining B) Web content miningC) OLAP D) Text mining

92) The organization's rules for sharing, disseminating, acquiring, standardizing, classifying, andinventorying information is called a(n)

92)

A) information policy. B) data definition file.C) data governance policy. D) data quality audit.

93) Which common database challenge is illustrated by the text's discussion of receiving multiplepieces of the same direct mail advertising?

93)

A) data inconsistency B) data redundancyC) data normalization D) data accuracy

94) As discussed in the Interactive Session: Technology, what problem was MySpace facing in its datamanagement?

94)

A) data quality B) scalabilityC) data redundancy D) program-data dependence

95) Data cleansing not only corrects errors but also 95)A) normalizes data.B) establishes logical relationships between data.C) enforces consistency among different sets of data.D) structures data.

96) Which of the following is NOT a method for performing a data quality audit? 96)A) surveying entire data filesB) surveying end users about their perceptions of data qualityC) surveying samples from data filesD) surveying data definition and query files

97) The introduction of the minicomputer: 97)A) enabled decentralized computing.B) offered new, powerful machines at lower prices than mainframes.C) allowed computers to be customized to the specific needs of departments or business units.D) all of the above.

98) Interpretations of Moore's law assert that: 98)A) computing power doubles every 18 months.B) data storage costs decrease by 50% every 18 months.C) transistors decrease in size 50% every two years.D) none of the above.

99) Today's nanotechnology-produced computer transistors are roughly equivalent in size to: 99)A) a human hair. B) an atom.C) the width of a fingernail. D) a virus.

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100) Which of the following factors provides an understanding of why computing resources today areever more available than in previous decades?

100)

A) declining communications costs, universal standards, and the InternetB) network economicsC) law of mass digital storage and Moore's lawD) all of the above

101) Specifications that establish the compatibility of products and the ability to communicate in anetwork are called

101)

A) telecommunications standards. B) Internet standards.C) network standards. D) technology standards.

102) The multitasking, multi-user, operating system developed by Bell Laboratories that operates on awide variety of computing platforms is

102)

A) OS X. B) COBOL. C) Unix. D) Linux.

103) The network standard for connecting desktop computers into local area networks that enabled thewidespread adoption of client/server computing and local area networks and further stimulatedthe adoption of personal computers is

103)

A) TCP/IP B) COBOL C) ASCII D) Ethernet

104) An industry-wide effort to develop systems that can configure, optimize, tune, and healthemselves when broken, and protect themselves from outside intruders and self-destruction iscalled

104)

A) utility computing. B) grid computing.C) virtualization D) autonomic computing.

105) The process of presenting a set of computing resources (such as computing power or data storage)so that they can all be accessed in ways that are not restricted by physical configuration orgeographic location is called

105)

A) cloud computing. B) multicore processing.C) virtualization. D) autonomic computing.

106) Which of the following is a technique used to allow users to interact with a Web page withouthaving to wait for the Web server to reload the Web page?

106)

A) widgets B) Ajax C) Java D) UDDI

107) A set of self-contained services that communicate with each other to create a working softwareapplication is called:

107)

A) EAI software. B) SOA. C) Web services. D) SOAP.

108) Your firm needs to implement electronic timesheet software and needs to keep within a smallbudget. Which of the following would be the most costly method of implementing this newsoftware?

108)

A) leasing the software over the InternetB) outsourcing the software programming to an overseas vendorC) purchasing a software packageD) programming the new software in-house

109) Which of the following is not a challenge being faced by Salesforce.com, as discussed in the chaptercase?

109)

A) continuing to differentiate its product and develop complementary new products andservices

B) moving into a more scalable, on-demand environmentC) maintaining 24/7 availability for clientsD) increased competition from traditional industry leaders such as Microsoft and SAP

110) Which of the following is not one of the main six factors to consider when evaluating how muchyour firm should spend on IT infrastructure?

110)

A) market demand for your firm's servicesB) the IT investments made by competitor firmsC) your firm's organizational cultureD) your firm's business strategy

111) Hardware and software acquisition costs account for about ________ percent of TCO. 111)A) 40 B) 60 C) 80 D) 20

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112) Advances in data storage techniques and rapidly declining storage costs have 112)A) been accompanied by relevant federal statutes protecting personal data.B) made routine violations of privacy cheap and effective.C) made universal access possible.D) doubled every 18 months.

113) Which of the five moral dimensions of the information age do the central business activities ofChoicePoint raise?

113)

A) information rights and obligations B) property rights and obligationsC) system quality D) accountability and control

114) A colleague of yours frequently takes for his own personal use small amounts of office supplies,noting that the loss to the company is minimal. You counter that if everyone were to take the officesupplies, the loss would no longer be minimal. Your rationale expresses which historical ethicalprinciple?

114)

A) The Risk Aversion Principle B) The "No free lunch" ruleC) The Golden Rule D) Kant's Categorical Imperative

115) The ethical rules discussed in the textbook 115)A) do not allow for competing values.B) cannot be guides to actions.C) are based on political philosophies.D) cannot be applied to many e-commerce situations.

116) Intellectual property can best be described as 116)A) tangible or intangible property created from a unique idea.B) the expression of an intangible idea.C) intangible property created by individuals or corporations.D) unique creative work or ideas.

117) The strength of patent protection is that it 117)A) is easy to define.B) allows protection from Internet theft of ideas put forth publicly.C) puts the strength of law behind copyright.D) grants a monopoly on underlying concepts and ideas.

118) One of the difficulties of patent protection is 118)A) preventing the ideas from falling into public domain.B) that only the underlying ideas are protected.C) digital media cannot be patented.D) the years of waiting to receive it.

119) It is not feasible for companies to produce error-free software because 119)A) any programming code is susceptible to error.B) any software of any complexity will have errors.C) errors can be introduced in the maintenance stage of development.D) it is too expensive create perfect software.

120) The most common source of business system failure is 120)A) software errors. B) hardware or facilities failures.C) software bugs. D) data quality.

121) Which of the following is not one of the three principal sources of poor system performance? 121)A) hardware or facility failures caused by natural or other causes.B) insufficient integration with external systems.C) poor input data quality.D) software bugs and errors

122) The "do anything anywhere" computing environment can 122)A) create economies of efficiency.B) centralize power at corporate headquarters.C) blur the traditional boundaries between work and family time.D) make work environments much more pleasant.

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123) The practice of spamming has been growing because 123)A) telephone solicitation is no longer legal.B) it helps pay for the Internet.C) it is good advertising practice and brings in many new customers.D) it is so inexpensive and can reach so many people.

124) Which of the five moral dimensions of the information age does spamming raise? 124)A) system quality B) accountability and controlC) quality of life D) information rights and obligations

125) Re-designing and automating business processes can be seen as a double-edged sword because 125)A) increases in efficiency may be accompanied by job losses.B) reliance on technology results in the loss of hands-on knowledge.C) support for middle-management decision making may be offset by poor data quality.D) increases in efficiency may be accompanied by poor data quality.

126) CVS refers to 126)A) carpal vision syndrome.B) stress induced by technology.C) wrist injuries brought about by incorrect hand position when using a keyboard.D) eyestrain related to computer display screen use.

127) Which of the following would NOT be considered a disruptive technology? 127)A) Internet telephony B) instant messagingC) e-mail D) PCs

128) An organization is a 128)A) formal, legal entity with internal rules and procedures that must abide by laws.B) collection of social elements.C) stable, formal social structure that takes resources from the environment and processes them

to produce outputs.D) b and cE) a, b, and c

129) How does the technical view of organizations fall short of understanding the full impacts ofinformation systems in a firm?

129)

A) It sees the inputs and outputs, labor and capital, as being infinitely malleable.B) It sees information systems as a way to rearrange the inputs and outputs of the organization.C) It sees capital and labor as primary production factors.D) It sees the organization as a social structure similar to a machine.

130) According to the ________ definition of organizations, an organization is seen as a means by whichprimary production factors are transformed into outputs consumed by the environment.

130)

A) behavioral B) sociotechnical C) macroeconomic D) microeconomic

131) All of the following are major features of organizations that impact the use of information systemsEXCEPT for

131)

A) business processes. B) goals.C) environments. D) agency costs.

132) An example of a professional bureaucracy is a 132)A) mid-size manufacturing firm. B) small startup firm.C) school system. D) consulting firm.

133) According to agency theory, the firm is viewed as a(n): 133)A) entrepreneurial endeavor.B) unified, profit-maximizing entity.C) task force organization that must respond to rapidly changing environments.D) "nexus of contracts" among self-interested individuals.

134) According to Leavitt's model of organizational resistance, the four components that must bechanged in an organization in order to successfully implement a new information system are

134)

A) technology, people, culture, and structure.B) environment, organization, structure, tasks.C) tasks, technology, people, and structure.D) organization, culture, management.

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135) A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force. 135)A) new market entrants B) product differentiationC) traditional competitors D) low number of suppliers

136) Which of the following can force a business and its competitors to compete on price alone? 136)A) transparent marketplace B) poor process efficiencyC) demand control D) high product differentiation

137) An information system can enable a company to focus on a market niche through 137)A) complex trend forecasting. B) intensive product trend analysis.C) tailoring products to the client. D) intensive customer data analysis.

138) Which industries did the first wave of e-commerce transform? 138)A) air travel, books, bill payments B) real estate, air travel, booksC) air travel, books, music D) real estate, books, bill payments

139) An information system can enhance core competencies by 139)A) allowing operational employees to interact with management.B) encouraging the sharing of knowledge across business units.C) providing better reporting facilities.D) creating educational opportunities for management.

140) AutoNation's analytic software that mines customer data with a goal of enabling the building ofautomobiles that customers actually want can be categorized as using information systems forwhich competitive strategy?

140)

A) focus on market niche B) product differentiationC) customer intimacy D) low-cost leadership

141) The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrateswhat disadvantage posed by the use of information systems to achieve competitive advantage?

141)

A) Internet technologies are universal, and therefore usable by all companies.B) Internet shopping produces cost transparency.C) The Internet enables the production or sales of substitute products or services.D) E-commerce is affected by the law of diminishing returns.

142) You are consulting for a beverage distributor who is interested in determining the benefits it couldachieve from implementing new information systems. What will you advise as the first step?

142)

A) Implement a strategic transition to the new system.B) Perform a strategic systems analysis.C) Benchmark existing systems.D) Identify the business ecosystem the distributor is in.

143) A relocation control system that reports summaries on the total moving, house-hunting, and homefinancing costs for employees in all company divisions would fall into the category of

143)

A) executive-support systems. B) knowledge management systems.C) management information systems. D) transaction processing systems.

144) Which benefits of AirCanada's new Maintenix software best illustrate the DSS capabilities of theirnew information system?

144)

A) enhanced visibility of fleetwide dataB) increased operational efficienciesC) support of existing business model and enterprise resource planning and financial softwareD) ability to match work requirements against changing locations and flight schedules

145) What is the most important function of an enterprise application? 145)A) enabling a company to work collaboratively with customers and suppliersB) enabling cost-effective e-business processesC) increasing speed of communicatingD) enabling business functions and departments to share information

146) You manage the IT department at a small startup Internet advertiser. You need to set up aninexpensive system that allows customers to see real-time statistics such as views andclick-throughs about their current banner ads. Which type of system will most efficiently provide asolution?

146)

A) intranet B) enterprise systemC) extranet D) CRM

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147) Enabling management to make better decisions regarding organizing and scheduling sourcing,production, and distribution is a central feature of

147)

A) ERPs B) SCMs C) TPSs D) KMSs

148) ________ systems integrate supplier, manufacturer, distributor, and customer logistics processes. 148)A) Collaborative distribution B) Reverse logisticsC) Enterprise planning D) Supply-chain management

149) Which types of systems consolidate the relevant knowledge and experience in the firm to make itavailable to improve business processes and management decision making?

149)

A) KMS B) CRM C) Extranets D) TPS

150) Which type of information system is an intranet most easily adapted to? 150)A) KMS B) CRM C) TPS D) MIS

151) Which of the following decisions requires knowledge based on collaboration and interaction? 151)A) Should we collaborate with outside vendors on new products and services?B) In which geographical locations are our products garnering the most sales?C) Which product design is the most efficient for the user in terms of energy use?D) How long will it take to manufacture this product?

152) The advantage of a having a centralized information services department that operates as aseparate department similar to other departments is that

152)

A) this lowers costs of technology purchases.B) this is more likely to produce more compatible systems and more coherent long-term systems

development plans.C) systems are built that directly address that function's business needs.D) systems are built that can function independently and more efficiently.

153) Which of the following types of organizing the information systems function would you be mostlikely to find in a small company with 20 employees?

153)

A) represented within each major division of the companyB) as a separate, centralized departmentC) as departments within each functional areaD) none of the above

154) Which of the following types of organizing the information systems function would you be mostlikely to find in a very large, multinational corporation?

154)

A) as departments within each functional areaB) represented within each major division of the companyC) as a separate, centralized departmentD) none of the above

155) You work for a highly successful advertiser that is just about to expand nationally. Of utmostimportance will be finding a way to store and disseminate their clients' continually updatedbranding guides, which include multiple image files and text documents, to all of the firm'sbranches. What system will best serve these needs?

155)

A) a TPS with KMS capabilities B) an intranet with KMS capabilitiesC) a CRM D) an extranet with KMS capabilities

156) GDSS 156)A) enable increasing a meeting size without reducing productivity.B) utilize shared desktop computers to foster collaboration.C) include specific procedures for priority ranking the order in which participants can respond.D) require a small number of attendees in order to maintain high levels of productivity.

157) Which of the following was NOT a challenge Eastern Mountain Sports was facing in itsmanagement information systems and decision making?

157)

A) Employees had to craft most management reports by hand.B) Data was not being acquired by the proper channels.C) Data was stored in unconnected sources.D) Managers were unable to make good decisions about stocking stores.

158) The decision to approve a capital budget is an example of a(n) ________ decision. 158)A) structured B) semistructured C) undocumented D) unstructured

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159) The decisions involved in creating and producing a corporate intranet can be classified as ________decisions.

159)

A) semistructured B) structured C) procedural D) unstructured

160) Checking store inventory is an example of a(n) ________ decision. 160)A) structured B) unstructuredC) semistructured D) none of the above

161) Simon's description of decision making consists of which four stages? 161)A) intelligence, design, choice, and implementation.B) planning, design, implementation, and maintenance.C) intelligence, design, financing, and implementation.D) planning, financing, implementation, and maintenance.

162) The five classical functions of managers are planning, organizing, deciding, controlling, and 162)A) negotiating. B) leading. C) managing. D) coordinating.

163) In contrast to the classical model of management, behavioral models see the actual behavior ofmanagers as being more

163)

A) informal. B) reflective. C) systematic. D) well organized.

164) Behavioral models of managers find that, from observation, managers 164)A) typically work in a fragmented manner, with only 10% of activities exceeding an hour in

duration.B) perform often fewer than 100 activities a day.C) create a formalized, hierarchic structure of contacts to provide filtered information.D) operate best with standardized, predictable, printed information.

165) The role of liaison falls into which of Mintzberg's managerial classifications? 165)A) interpersonal B) symbolic C) decisional D) informational

166) The role of entrepreneur falls into which of Mintzberg's managerial classifications? 166)A) decisional B) symbolic C) interpersonal D) informational

167) Which of the following managerial roles is NOT supported by information systems? 167)A) resource allocator B) leaderC) spokesperson D) nerve center

168) The concern that data values of an information source fall within a defined range reflects whichquality dimension of information?

168)

A) consistency B) accuracy C) integrity D) validity

169) The concern that the structure of data is consistent within an information source reflects whichquality dimension of information?

169)

A) consistency B) accuracy C) validity D) integrity

170) A system that uses data mining to guide senior marketing executive's decisions about customerretention can be categorized as a(n):

170)

A) DSS. B) ESS. C) CDSS. D) MIS.

171) Based on your reading of the chapter case discussing PC Connection, their implementation of anew order fulfillment system is an example of

171)

A) BPR. B) a paradigm shift.C) automation. D) rationalization of procedures.

172) The four kinds of structural organizational change enabled by IT, in order from least to most risky,are

172)

A) rationalization, automation, reengineering, and paradigm shift.B) rationalization, automation, reengineering, and redesigning.C) automation, rationalization, reengineering, and paradigm shift.D) automation, redesigning, restructuring, and paradigm shift.

173) ________ provide(s) a methodology and tools for dealing with the organization's ongoing need torevise–and ideally optimize–its numerous internal business processes and processes shared withother organizations.

173)

A) CASE tools B) TQM C) BPM D) BPR

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174) Enabling organizations to make continual improvements to many business processes and to useprocesses as the fundamental building blocks of corporate information systems is the goal of

174)

A) reengineering. B) BPM.C) BPR. D) work flow management.

175) The idea that the achievement of quality control is an end in itself describes a main concept of 175)A) BPM. B) TQM. C) BPR. D) six sigma.

176) System design specifications that address the category of database design issues will includespecifications for

176)

A) transaction volume and speed requirements.B) data entry.C) program logic and computations.D) job design.

177) Determining methods for feedback and error handling would be defined by which category ofsystem design specifications?

177)

A) training and documentation B) user interfaceC) security and controls D) manual procedures

178) To understand and define the contents of data flows and data store, system builders use 178)A) user documentation. B) a data dictionary.C) data flow diagrams. D) process specifications diagrams.

179) Which type of fourth-generation language tools are end-users most likely to work with? 179)A) PC software tools and query languagesB) report generators and application generatorsC) PC software tools and report generatorsD) report generators and query languages

180) Management should control the development of end-user applications by 180)A) developing a formal development methodology.B) requiring cost justification for end-user IS projects.C) establishing standards for user-developed applications.D) both B and C.E) both A and B.

181) Fourth-generation tools cannot replace conventional development tools because they 181)A) do not incorporate methods for testing.B) are not designed to integrate with legacy systems.C) cannot handle large numbers of transactions or extensive procedural logic.D) do not incorporate methods for documentation.

182) Which type of systems development is characterized by significantly speeding up the design phaseand the generation of information requirements and involving users at an intense level?

182)

A) JAD B) prototypingC) end-user development D) RAD

183) You are an IT project manager for an advertising firm. The firm wishes to create an online tool thatwill be used to survey focus group reactions to products in development. The most importantconsideration for the firm is being able to offer the tool as soon as possible as a new corporateservice. However, you know that many of the senior managers that are business owners of thisproject have difficulty in understanding technical or software development issues, and are likely tochange their requirements during the course of development. What development method would bemost successful for this project?

183)

A) prototyping B) RADC) end-user development D) JAD

184) Groups of objects are assembled into software components for common functions, which can becombined into large-scale business applications, in which type of software development?

184)

A) component-based development B) object-oriented developmentC) structured methodologies D) RAD

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185) Compared to the use of proprietary components, Web services promise to be less expensive andless difficult to implement because of

185)

A) the ability to reuse Web services components.B) the use of universal standards.C) their ability to integrate seamlessly with legacy systems.D) the ubiquity of the Internet.

186) In working with ROPMs and options valuation, a financial option is a(n) 186)A) obligation to purchase an asset at a later date at a fixed price.B) right to purchase or sell an asset a later date at a fixed price.C) right to purchase an asset a later date at a strike price.D) obligation to either purchase or sell an asset at a later date at a strike price.

187) ROPMs value information systems similar to stock options, in that 187)A) ROPMs can be bought and sold like stocks.B) a company's worth can be evaluated by the worth of their ROPMs.C) expenditures and benefits from IT projects are seen as inflows and outflows of cash that can

be treated themselves like options.D) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits

from the system at a later date.

188) The level of a project's risk is influenced primarily by 188)A) project cost, project scope, and the implementation plan.B) project size, project scope, and the level of technical expertise.C) project size, project structure, and the level of technical expertise.D) project scope, project schedule, and project budget.

189) The project risk will rise if the project team and the IS staff lack 189)A) financial studies and plans. B) the required technical expertise.C) good equipment. D) legacy applications as a starting point.

190) One example of an implementation problem is 190)A) project running over budget.B) poor user interface.C) changes in job activities and responsibilities.D) inadequate user training.

191) Users prefer systems that 191)A) work with existing DBMS.B) are capable of storing much more data than they need.C) are able to provide optimum hardware and software efficiency.D) are oriented to facilitating organizational tasks and solving business problems.

192) Which of the following is NOT a responsibility of effective change management? 192)A) training users of the new systemB) dealing with fear and anxiety about new systemsC) integrating legacy systemsD) enforcing user participation at all stages of system development

193) Internal integration tools: 193)A) enable a project manager to properly document and monitor project plans.B) enable a project to have sufficient technical support for project management and

development.C) consist of ways to link the work of the implementation team with users at all organization

levels.D) portray a project as a network diagram with numbered nodes representing project tasks.

194) An example of using an external integration tool would be to: 194)A) create a PERT chart.B) hold frequent project team meetings.C) include user representatives as active members of the project team.D) define task dependencies.

195) Which type of planning tool shows each task as a horizontal bar whose length is proportional to thetime required to complete it?

195)

A) Gantt chart B) PERT chart C) Both A and B D) Neither A nor B

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196) To review a project's tasks and their interrelationships, you would use a 196)A) PERT chart. B) Gantt chart.C) Either A or B. D) Neither A nor B.

197) As discussed in the chapter case, which of the following difficulties proved the most challenging tothe CDC in the implementation of its BioSense system?

197)

A) user resistance B) user-designer communications gapC) lack of management support D) poor technical performance

198) Which of the following tools may help identify risk areas associated with employee acceptance of anew information system?

198)

A) system prototype B) feasibility studyC) organizational impact analysis D) formal planning and control tools

199) In sociotechnical design 199)A) ergonomic features of a system and the system's technical design are given equal importance.B) separate sets of technical and social design solutions are developed and compared.C) systems analysts with proven backgrounds in sociological concerns rate and compare a

system's social and technical aspects.D) all of the above.

200) As described in the chapter case study on the U.S. Census Bureau, which of the following wouldhave done the most to prevent the challenges, costs, and delays in implementing the 2010 Censusproject?

200)

A) risk management B) external integration toolsC) organizational impact analysis D) PERT and Gantt charts

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