Department of Business Administration

University Of Lucknow

Term Paper of Information Management

On

“MIS OF ICICI BANK”

Submitted to

Dr. Sanjay Medhavi

By

Mohammad Yusuf Nabeel

MBA IInd Semester

(Section A) Roll No- 50

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ACKNOWLEDGEMENT

In completing my assignment I had to take help and guidance of some respected persons who deserve my greatest gratitude. The completion of this term paper gives me much pleasure. I would like to show my gratitude to Mr. Sanjay Medhavi our course instructor, University of Lucknow for guiding for assignment throughout numerous consultations.

I would like to express my sincere and deepest gratitude to all those who have directly and indirectly guided me in writing this assignment.

Thank you,Mohammad Yusuf Nabeel31/4/2015

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Table of content

Content Page No.

Information system in ICICI bank 2

Organization computing resources 2

Organization transaction processing system 3

Management information system 7

Other areas where MIS plays a role 8

Summary and conclusion 11

Bibliography 11

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INFORMATION SYSTEM IN ICICI BANK:

MIS creates an evolution in whole world in every business and so in banking system. Now in ICICI

Bank with the help of IS the daily transactions are recorded in branch computers and these branch

computers are then connected to the main head office server so in this way they keep their daily process

update on daily basis. As Time is money, and due to IS ICICI Bank make thousands of transactions per

day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can

easily connect with other branches, customer service get improved, online banking emerged and lot of

others benefits. ICICI Online is an innovative Online Banking service that you can tailor to suit your

precise banking needs. It gives you convenient, round-the-clock banking services ranging from day-to-

day account transfer transactions to real-time valuable financial information. Now you can manage your

finances anytime, anywhere.

ORGANIZATION COMPUTING RESOURCES:

Software Resources:-

Following software’s are used for the functioning of information system and organization;

Application Software:- Following application software’s are used in organization and functioning of

information system;

Microsoft Office

NOD32 Anti-Virus

Adobe Reader

System Software:- Following application software’s are used in our organization and functioning of

our information system;

• Operating System (Windows XP and Linux) for PC’s.

• Windows 2003 server for mainframes.

Hardware Resources:-

Following hardware resources are required for the functionality of IS and organization:

Personal computers

Canon Document Scanners

HP Printers

Networking cards

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Currency counter

Coin counters

HP Digital Scanners

Dell Mainframes

Computing Type:-

In ICICI bank, they are using client/server network because it is accessible and the employees

easily share the data and this network is cheaper than others and this is easily maintainable and

manageable. All the data save in main server or HUB and employees can easily access it. This type of

computing system provides an easy access and efficient flow of data, which increase the functionality of

organization.

ORGANIZATION TRANSACTION PROCESSING SYSTEM:

Transaction Processing System: A Transaction Processing System (TPS) is a type of information

system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an

event that generates or modifies data that is eventually stored in an information system. From a technical

perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction

programs, a special kind of programs. The essence of a transaction program is that it manages data that

must be left in a consistent state.

TPS in ICICI bank: Effective transaction processing system is working in ICICI bank that offer

enterprise the means to rapidly process transactions to ensure the smooth flow of data and the

progression of processes throughout the enterprise.

Payroll TPS: In ICICI Bank payroll TPS is designed to get information and record of the employ and

then to calculate his/her annual earning. It gets information about the employee from the employee’s

department and from general ledger and send it to payroll TPS from where it links that information with

the previous record and prepare a report which is forwarded to management. Management takes notice

the “LN” record of the employee’s efficiency to work and may declare added bonus or other incentive.

This report is checked and approved by the branch manager after which check is issued to the employee.

And when that check is cashed, the record is updated in the general ledger as well as the master payroll

(HUB).

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Employee Data

General LedgerL

Payroll TPS

Payroll Master File (HUB)

Management Reports

Check Passes by Manager

Check Issued to Employee

General LedgerL

Input (ID #) Virses

Management

HUB

NADRA (customer identification)

Employee Job Login Biometric Device & LN HUB

Employee Job Logout

Customer Identification: In ICICI bank there is their own information management named

software “Virses” is working which is connected to NADRA. So if any new client wants to open an

account in the bank the system automatically send a request to NADRA to check and verify the

customer ID number. Which helps the management to identify whether he/she is using his original ID

card or not.

Employees Record : All employees are supposed to login when they enter the bank and logout on

leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB

which continuously makes record of their hours spent in the bank. Moreover, the bank has their own

setup named “LN” which makes records of all the transactions made by an employee. This helps

management to monitor the working efficiency of an employee.

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New Transactions,UpdatesLN

HUB

Updated

Customer QueriesCustomer Service TPS Identify Problem

Send to Concerned Dept.

AccountAlert Management

HUBAdvices Send to Customer

Real time Banking: In many circumstances the primary factor is speed. For example, when a

customer withdraws a sum of money from his or her account the transactions are processed and the

account balance updated as soon as possible, allowing both the bank and customer to keep track of

funds. The new transaction is send to LN. The LN enters the HUB where the specified file is accessed.

The updates are made entered there and finally the update is done.

Online Complains: ICICI bank allows the customer the option of online complains. The customer

submits the online complain which is then processed by Customer Service TPS which is linked by

management and after the problem identification it is send to the concerned department.

Advices: As the records of all the customers are stored in main server (HUB) of ICICI bank, so in case

if someone’s account balance is getting near to zero the system automatically alert the management

about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to

check the account balance.

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Applicant Identification

Virses

A/C Dept.

Customer Service TPS

HUB

New A/C Opened

Customer

HUB

A/C Dept

Fund Transfer to Concerned Branch

Applicant Identification

Virses

A/C Dept.

Customer Service TPS

HUB

New A/C Opened

ATM Issued

Account Opening: This TPS is designed for opening a new account in the bank.

Input: Give bio data, NIC no., income, city name. Process: Information send to the “virses”.

Output: new account opened in the bank.

Online Activity Purpose: Transfer funds with the organization.

Input: Concerned Branch code, city name, account title, amount & the transaction.

Process: The information will send to organization server (HUB).

Output: Transfer of fund to the concerned branch.

ATM Card: Purpose: Easy with draw of cash. Input: Give bio data, income summary, company

name, NIC. Process: NIC no. and bio data send to “virses” which directly linked to NADRA. If

information is correct then it is forward to customer service centre.

Output: Issue of credit card.

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Customer Service TPS

MANAGEMENT INFORMATION SYSTEM

Relationship of MIS with TPS:MIS reports and summarizes the organization’s basic operations

and these reports come from the basic transition processing systems. In case of our organization the

TPS’s of ATM Cards, Payroll and Customer identification etc. provide the basic information about the

organization’s activities. These activities are then summarized in the form of reports for the manager so

that they can check whether the firm is working properly or not. If there are some flaws then they take

control measures to fix those flaws.

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Payroll TPS

Customer Identificatio-n TPS

Employee Record TPS

Transaction Processing System Management Information System

Advices TPS

Customer account TPS

Online activity TPS

Car Financing TPS

Reports

Reports

MIS

Payroll data of Employee

Customer Data

Employees Data

Advices Data

Customer Data

Customer Data

Customer Info Master File

Employees

Customer Master File

Customer Info Master File

Customer Master File

OTHER AREAS WHERE MIS PLAYS A ROLE

ICICI bank introducing new mobile payment method: ICICI Bank is in advanced stages of

beta testing a new method of using mobile phones to make payments. The service is expected to be fully

launched in just three months. A pilot study involving 500 customers of ICICI Bank is currently being

conducted at various locations. If this mobile payment method is implemented, users can swipe their

mobile phone and conduct various transactions, which were earlier possible using the credit cards.

A 2-D bar code will store this credit card detail, which will be unreadable for the user and will keep the

credit card details safe even when the mobile phone is stolen or lost. Whenever, the mobile phone user

has to make a payment he will have to provide his PIN details. After embedding the credit card details

into the mobile phone, the instrument can be used in place of credit cards. .

The software required to implement mobile transactions will be provided free of cost to merchants,

banks and customers by Atom. However, this technology will be available for JAVA enabled phones at

present. Many other companies like Bharti Airtel, Reliance Communications and C-Sam were also

looking at offering mobile commerce solutions, but the Reserve Bank of India (RBI) is yet to give its

clearance for a mobile wallet service in India.

ELECTRONIC CLEARING SERVICE (ECS CREDIT): ECS Credit is an electronic

clearing system that facilitates paperless transaction through an offline system. ICIC Bank facilitates

ECS Credit at all ECS designated locations. We accept the electronic file and arrange abstention of

settlement date (date of credit to beneficiary account) from RBI/SBI/Local Clearing House as the case

may be. The fund gets debited from a centralized account and credit is accorded to the respective

beneficiaries as per settlement cycle. A detailed MIS about the transactions is provided to the customer.

NEFT: To establish an Electronic Funds Transfer System to facilitate an efficient, secure, economical,

reliable and expeditious system of funds transfer and clearing in the banking sector throughout India.

The customer willing to avail the NEFT facility offered by us shall submit an "NEFT Application Form"

authorising the sending bank to debit the sender's account and transfer funds to the beneficiary specified

in the NEFT Application Form. The Beneficiary's account will be credited on the same day by crediting

the specified account of the beneficiary or otherwise placing funds at the disposal of the beneficiary.

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Payroll Master File

MIS

REAL TIME GROSS SETTLEMENT (RTGS): RTGS System is a payment settlement

system that minimises the credit risk in the prevalent cheque clearing system. Under RTGS the funds are

settled on a near real time basis across Banks in different locations. Bank offers this immediate

electronic fund transfer facility to RTGS enabled bank branches across through the country its

designated RTGS enabled locations.

ORGANISATION TRANSACTION PROCESSING SYSTEM:

The way people do business has been changed significantly with the advent of the Internet Revolution.

Today customers have an option to choose from a plethora of options while shopping for that favourite

item. Web Commerce or Ecommerce has witnessed a significant increase in revenue year on year. You

can now integrate this option to your website in the various Secured Payment Gateway Options we have

to offer. Technologies are the authorized reseller for ICICI Bank Payment Gateway Services in the state.

EBS (E-Billing Solutions) is the Merchant Account providing company partnered with ICICI Bank that

visualizes you how to become more competitive and help you to make the changes to your online

payment processing for risk free business. EBS "Payment Gateway" is specifically designed to

accommodate the increasing demand by e-commerce companies for sophisticated payment solutions to

tap the enormous opportunities for global Internet transactions. The system also includes several

exciting new technologies that enable e-commerce businesses to make the things more customized and

backend more user friendly with advanced features and technical know-how.

How It Works.

Step 1: Customer select and adds item in the shopping cart And places the order on your (merchant)

website.

Step 2: Customer selects to pay via credit card .

Step 3: Customer is redirected through EBS Payment Gateway to Transaction Processing Bank.

Step 4: Customer enters credit card details on Secured Payment page.

Step 5: Credit card information is transmitted securely to the corresponding bank for approval.

Step 6: Corresponding bank sends appropriate information to the transaction Processing bank.

Step 7: The result is forwarded to EBS (via the Transaction Processing Bank).

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Step 8: Customer receives a confirmation and is redirected to your (merchant) website.

EBS has taken tremendous steps to secure your transactions from fraud, data piracy and hacking. Some

of the steps taken are as follows

An automated risk management system which triggers for all transactions and flags the

transaction for risk involved.

High Risk Transactions are manually investigated by our intelligence team and Risk

control unit.

RMS parameters.

Verisign 128 bit SSL encrypted.

Hacker safe certification.

PCI Audited servers.

Robust secured highly strategic data servers and network design for

Extensive Network

ICICI Bank has its own branches in various locations. Above this our arrangement with reputed

correspondent banks covering more than 900 locations ensures that most of your cheques are covered

under our network and the realisation status can be known at the earliest.

Centralised Service Desk : A dedicated service desk has been started at our Centralised Collection

and Payment HUB (CCPH) to ensure that your queries are resolved quickly and efficiently. The

Customers can contact CCPH regarding any query about the MIS or the process flow.

Web CMS :Web CMS provides you with all the information at a click. Detailed MIS like location

wise collection and return, product-wise pooling, pooling in pipeline (due credit report) etc. can be

viewed and downloaded from web interface through internet.

Comprehensive MIS :We provide comprehensive MIS reports like daily report, transaction report

future credits reports and cheque returned unpaid report. On the payments side we provide daily paid -

unpaid status for the demand drafts, cheques or warrants issued by your Organisation.

• Mobile Alert Service

The CMS clients availing our collection products now have the facility to subscribe to Mobile Alert

Service for receiving alerts on registered mobile phone numbers instantly after the funds are pooled. To

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avail this facility, please visit nearest CMS designated branch or log on to our Web CMS to download

the form online and send it to our branch where your account is maintained.

SUMMARY AND CONCLUSION

ICICI bank has successfully utilised its MIS in providing banking products to its customers and also in

improving its organisational efficiency. It is one of the few banks which adapts quickly to the changing

environment and keeps pace with the ever changing technology.

MIS has helped the bank in the following ways:

Operational effectiveness, internal efficiency.

Collaborative tools to help create, cultivate, and disseminate knowledge.

Accessibility to data, information, and knowledge.

The ability to easily search across and retrieve relevant information

A project management system based on complete project lifecycle

The bank has gained tremendous lead over its competitors who lagged behind in incorporating

MIS in their organisations. Today, ICICI bank is one of the largest private sector banks in India,

and MIS has played a crucial role in giving it a competitive advantage. Though the current MIS

in the bank is highly beneficial, the bank is very keen on researching new avenues to improve its

MIS system for better efficiency in its operations and to continue to serve its customers

effectively.

BIBLIOGRAPHY

a) www.icici.com

b) www.icicibank.com

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