1

Management Information System

In

Banking Sector

Compiled by

SIDDHESH MISAL(10)SHAHEEN KHAN(06)(SAKEC FYMMS)

ICICI BankGuided by:

Prof. Ravi Jeswani

ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry.

ICICI Bank was originally promoted in 1994 by ICICI Limited.

History

Services Provided by ICICI Bank In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services.

DepositsLoansInvestmentsCredit and Debit CardsInsuranceOnline Services

INFORMATION SYSTEMS IN ICICI BANK

HIERARCHY LEVELS

APEX LEVEL

FUNCTIONAL LEVEL

OPERATIONAL LEVEL

EIS & ESS

MIS

TPS

TYPES OF INFORMATION SYSTEMS

Benefits Of Using Information SystemCentralized Processing Units

Electronic Straight through Processing

Data Warehousing

CRM

Innovative Technology Application

Derived Economies Of Scale

Reduced Transaction Cost

Improve Cost Efficiency, Cross Sell

Provide New Or Superior Products

ORGANIZATION COMPUTING RESOURCES :Software Resources

(Following software’s are used for the functioning of their information

system and organization)

Hardware Resources(Following hardware resources are required for the functionality of IS and organization)

Application Software

(Following application software’s are used in their organization and functioning of banking information system)

System Software

(Following system software’s are used in their organization and functioning of Banking information system)

Personal computersCanon Document ScannersHP PrintersNetworking cardsCurrency counterCoin countersHP Digital ScannersDell Mainframes Microsoft Office

NOD32 Anti-VirusAdobe Reader

Operating System (Windows XP and Linux) for PC’sWindows 2010 server for mainframes

1. In ICICI bank, they are using client/server network because it is accessible.

2. The employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable.

3. All the data save in main server or HUB and employees can easily access it.

4. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of bank.

COMPUTING TYPE

1. A Transaction Processing System (TPS) is a type of information system.

2. TPSs collect, store, modify, and retrieve the transactions of an organization.

3. A transaction is an event that generates or modifies data that is eventually stored in an information system.

4. From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor)monitors transaction programs, a special kind of programs.

Transaction Processing System

Payroll TPS

TPS in ICICI bank 

Customer Identification

Employees Record

Online Activity

Real time Banking

Online Complains

Advices

Account Opening

ATM Card

MIS IN FINANCE

1. MIS reports and summarizes the organization‘s basic operations and these reports come from the basic transaction processing systems.

2. In case of their organization the TPS‘s of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organization‘s activities.

3. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not.

4. If there are some flaws then they take control measures to fix those flaws

Management information system

Relationship of MIS with TPS

1. The term is not new to the banking sector. Since the early 80s, banks have been using this terminology to refer to the process of generating various reports and analyses at the Corporate/Head offices for their decision making for own use as well as for conveyance to authorities in charge of regulation.

2. MIS in the present context of high availability of voluminous data on electronic media at diverse locations and on diverse platforms, has become more pertinent to banks’ decision-making process, thanks to the availability of new tools of technology such as data warehousing, data mining.

Management Information System

(MIS)

The ICICI Bank Corporate System provides detailed information (MIS) which can help in:

1. controlling expenses.2. Provide Info. About Daily Cash Flows.3.It gives the management and its employees a

complete expense tracking mechanism. Reduces working capital requirement.

4.Report package provides both summaries and itemizations of charges and payments.

5.Streamline expense control6.Analyze spending patterns7.Forecast future spending

New mobile payment method

1.Banks is adopting a new method of using mobile phones to make payments . In this mobile payment method , users can swipe their mobile phone and conduct various transactions, which were earlier possible using the credit cards.

2.For this purpose they have also developed Bank mobile Applications to facilities the transactions better and accurate

Customer Relationship Management

(CRM)

1. Customer Relationship Management (CRM) is a business strategy to acquire and manage the most valuable customer relations

2. CRM requires a customer centric business philosophy and culture to support effective marketing, sales and service processes

3. CRM applications can enable effective customer relationship management, provided that an enterprise has the right leadership, strategy and culture.

“Customer complaints are the school books from which we learn”

Components of CRM strategy at ICICI bank

Purpose of CRM1. Provide product information, product use

information and technical assistance on website that are accessible 24 hrs a day7 days a week.

2. Identify how each individual customer defines quality and then design a service strategy for each customer based on these individual requirements and expectations

3. Use internet cookies to track customer internet and personalize product offerings accordingly

4. Provide a faster mechanism for managing and scheduling, maintenance ,repair and ongoing support(improve efficiency and effectiveness)

The Diagram shows how the implementation of CRM enables customers to be connected to front and back office and possible third party

Changing Business scenarioNeed for CRM

“Common sense is of paramount importance in business and customer services”

CRM in Bank1.CRM helps businesses use technology and HR

gain insights into the behaviour of customer and value them

2.Provide better customer service , make call centre more effective, cross sell products more effectively, help sales staff close deals faster, simply marketing and sales processes, discover new customers and increase customer revenues

3.Bank must look into all the different ways information about customer comes into the business, where and how this data is stored and how it is currently used

Three key phasesCustomer

acquisitionCustomer retentionCustomer extension Three contextual

factorsMarketing

orientationValue creationInnovative IT

CRM as business strategy

EBS (E-Billing Solutions)

MIS has helped the bank in the following ways:

 1.Operational effectiveness, internal efficiency.2.Collaborative tools to help create, cultivate, and

disseminate knowledge.3.Accessibility to data, information, and

knowledge.4.The ability to easily search across and retrieve

relevant information 5.A project management system based on

complete project lifecycle

Conclusion

Thank You

•Gnu Cash· Home Bank· Turbo CASH•Microsoft Office Accounting Express•Banana accounting· Flex Account•Microsoft Dynamics AX•Microsoft Dynamics NAV•Microsoft Dynamics SL•Microsoft Office Accounting Professional•Microsoft Small Business Financials

Softwares used in AIS

FINNONE

By Nucleus Software. Oracle Platform Loan Origination System Finnone™ LOS automates and manages the complete

application processing flow of any retail finance instrument, be it auto loans, personal loans, home loans etc.

To summarize, the LOS is an effective tool to enable retail finance organizations to bring the best out of their loan approval processing mechanism and compliment effectively their existing lending systems by serving as an open standard, scalable, high-volume transaction system.

Staffware Process Suite

Business Process Management Software.Streamline and manage all document exchange flows. Eg. Including account opening at its retail banking business

and trade finance at its corporate banking division.Integrated With Finacle Core.Enterprise-wide workflow support for other areas within the bank like for ICICI prudential

ICICIdirect.com ICICIdirect.com is a part of ICICI Securities and offers retail trading and investment services. Asp technology

RisKompass

Developed By: Pyxis SystemsSoftware solution for financial derivatives risk management

Wincor Nixdorf's ProView Remotely monitors the ICICI Bank ATM network spread across vast geography of the country.Real-time access to status updates on the operating state of each device down to the component level.Enhance capabilities to perform remote diagnostics and carry out repairs via electronic access from a central location Result in better uptimes and minimize site visits by technicians.

Card Tech. Limited

NetBackupBy Symantec

Heterogeneous data protectionCentralized managementFast, granular recovery of data from applications Highly scalable, Effective disaster recovery, Comprehensive data security

CTL's PRIME 3.0 card and merchant management systemSecure & High Volume Transaction ProcessingFRAUDGUARD to detect suspicious transactions Integrated Cards with Web and other Enterprise applications

Databases Used in ICICI Bank:

•Oracle 10g and 11g,

• Microsoft SQL Server

• Sybase Adaptive Server Enterprise

Servers Used In ICICI Bank:-

Sun Fire 15K, E6900, E2900, E6500, V1280, V880 etc.IBM p570, p550, and p520 servers running IBM AIXDell Power Edge, IBM series, Pro Reliant

Storage Platform:-IBM TotalStorage DS4800 disk arrayHP StorageWorks XP12000 disk arrayHitachi Thunder V9580 Storage SystemHP StorageWorks Virtual Array 7410

•ICICI Messenger: This software was developed internally in 2006

to provide secure instant messaging for internal users

•FTP server: An open source FTP server application has been

customized to meet the requirements of the bank

•Network printers: Unnecessary protocols are disabled

•Data security: Encryption software has been loaded on desktops,

servers and laptops

Misc. Systems.