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1958 - 1st 1986Pizza Pizza Hut Hut celebrates restaurant 1972opening 1997Yum!opens in 1977Pizza Thousand 1973 - Pizza 5000th store in Food becomesKansas,starte Hut Inc, restaurants Hut goes Dallas, Texas an d by two merger with open across

International. and Pizza Hut independent college aged Pepsi Co. Inc. USA. Delivery, a

company.brothers Frank new concept and Dan starts. Carney.

3. Pizza Hut, Inc., based in Dallas, Texas, is the worlds largest pizza restaurantcompany and one of the major subsidiaries ofYum! Brands. Pizza Hut has completed15 successful years of their journey in India. Pizza Hut made its foray into India with the

opening of its first restaurant in Bangalore in 1996. Pizza Hut is the preferred affordablecasual dining restaurant in India with a 27 per cent market share of the eating- out marketand over 70,000 footfalls per day across the country, and has been rated as the most

trusted and established brand. Pizza Hut has been voted Most Trusted Food ServiceBrand in India for sixth year and is the only restaurant company to be placed in Top 20

Service Brands list (The Economic Times annual survey).

4. C.H.A.M.P.S: C : Cleanliness H : Hospitality A :Accuracy M : MaintenanceP : Product Quality S :Speed 3 Fs: Fun, Friendly and FamiliarMission

Statement:We take pride in making a perfect pizza and providingcourteous and helpfulservice on time, all the time.Every customer says, "Ill be back!" We are the employer

ofchoice offering team members opportunities ForGrowth, Advancement, And

Rewarding Careers in aFun, Safe Working Environment. 5. Operational HeadRegional Store Area Manager Manager Coach Shift Asst S M

Manager Team Team TeamMember Member Member 6. WeaknessStrength Queue During Peak HourQuality Food Lack of spaceBrand High

Turn OverGood serviceOpportunities ThreatsTier 3 cities CompetitorsOffice Lunches

PricingLow calorie menuOpen take away counters 7. Until 6 months back the system in use was POS Retail Software.The POS Retail

software had the features to enter current data and helped in making calculations. It did

not have a provision to forecast. The software was unable to store historical data foranalysis. There was no way to create a database and link it to a GUI. The inventory andraw material was not well managed.

8. A regular day starts with the checking of mails and running Forecaster. They have 3stations in the kitchen to cater to the different items like pasta, dough & bake The newMicrosoft Navision system lets them analyze the historical data. This helps to forecast

demand for the particular day. As per the forecasting, on a given day, the store manager

feeds the number of pizzas projected for the day. According to the projected number of

pizzas it computes the amount of dough, vegetables, meat, chicken, and other rawmaterial that would be required. The existing inventory is checked for any deficit, and in

the case the minimum level of rawmaterial is unavailable, an order is placed with the

warehouse. For any interim requirement they fall back on the nearby Pizza Hutstores.The requisition to the warehouses is made basis the analysis from this tool and thedelivery time is generally 3 days and the ordering happens on a week on week basis.

9. VIP (Very Into Pizza) Club. Feedback management on Weekly basis. QuarterlyAudit for Quality adherence by Yum! staff. Customer preference ,customer contacts and

customer satisfaction is recorded and collated monthly.Knowledge Management:

People undergo trainings and are put through post training assessment online. The tests

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generate online certificates. The trainings for the store managers happens in a class

room mode.

10. There is a monthly P&L statement made by the store manager . The closingbalance of inventory To compare inter outlet performance the following parameters are

used: Team Member Turnover CMS Top Line MCP The report is generated on a

monthly basis. The store manager runs a daily Forecaster to calculate the raw materialconsumption. End to end order management is done using Navision. Indenting againstwarehousing is done through the system.

11. The ERP system allows prediction of sales and efficient delivery. The amount ofwaste has come down due to effective prediction and timely planning ofinventory.

Quick service time and table utilization is maximized. Daily Report & planning for the

day is easier. Online training modules for employees Centralized calling system

Manual12. payroll Manual attendance sheetsystem for employees belowStoremanager level Absence of intranet chat or anysent at the end of the day Area

Coachcommunicatingtool for employees across different stores. manually compiles allreports andshares it with Regional Inventory indent once fed cannot

berectified/inflexibleManger The inventory position in the rest of the stores isnot

availablesystem. The feedback recording system is manuallyin the centralizeddatabase. fed tothe system.

The feedback could be rolled out in13. emails to customers rather than manually fillingit. They already have it incorporated in the website, in the following

link:http://crm.pizzahut.co.in/customer_feedback.php?type The store=1 manager is notmaking use of the features of Navision and he should be mentored with the ERP

Payrollsoftware and its features. & Attendance are not in the ERP. It should be

automated and not manual. Build a more flexible system where corrections can be made. 14. Thankyou!

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