ministry of communication and information technology arab republic of egypt the egyptian information...
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Ministry of Communication and Information Technology
Arab Republic of EgyptArab Republic of Egypt
The Egyptian Information Society InitiativeThe Egyptian Information Society Initiative
EISI- GovernmentEISI- Government
Dr. Ahmed M. DarwishDr. Ahmed M. Darwish
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Egyptian Information Society
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Ministry of Communication and Information Technology
Government Now Delivers
EISI-Government Program
Transformation
Ministry of Communication and Information Technology
Utilizing CIT to enhance
government readiness to accept
a strong local program and to
smoothly integrate in the global community
Components
Basic infrastructure
New model for service delivery
Back office automation
Economic databases
Vision
Delivering high quality government
services to the public where they
are and in the format that suits
them.
Strategy Harvest
Government gateway
TE online billing
Birth Certificates
ID replacement
College enrollment
Safaga
Presentation Summary
Ministry of Communication and Information Technology
Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process
Thus, …ICT is only a tool not an objective in it sown
Customers:Citizens, Business men, Investors, Companies, …
Vision
Ministry of Communication and Information Technology
• Tailoring government services to meet citizens expectations.
• Creating a conducive environment to investors.
• Availing accurate and updated government information.
• Increasing Government efficiency through modern management techniques and new working models.
• Reducing government expenditure• Fostering local competitiveness
and increasing globalization readiness
Objectives
Ministry of Communication and Information Technology
Components Objectives
Basic Infrastructure ProjectReadiness
(Local and International)
Service Provision ProjectDistinguished services
Attract Investors
Business Process
Automation
Local Governerates
Doc Arch & Mang. ERP
Enhance EfficiencyReduce Expenditure
Readiness(Local and International)
Gov Net
Intranet Procurement
Economic Data Bases ProjectsAccurate Updated Information for
Decision Makers and Investors
Objectives and Components
Ministry of Communication and Information Technology
Government wide initiative not MCIT ownedOutsourcing implementationPublic Private PartnershipEncouraging new models for financingNon-centralizationIncentive programs for adoption and ICT employees…
Policies and Strategies
Citizensا CompaniesInvestorsSuppliers
Service Centers
Networks
Internet
Government Network Firewalls
National Database
Infrastructure
Telephony
(Ministries
E-Signature
Security SpecificationsNetworks Standards
PKI
Doc. Classification & HandlingApplication developmentSpecial service
needs
E-Payment Standards
Bawaba
Ministry of Communication and Information Technology
• Authentication• Security and Privacy • Accrediting Information• Payment Transaction
• Authentication• Security and Privacy• Accrediting Information• Notarization
Work Flow
Ministry of Communication and Information Technology
Challenges and Solutions
No document of standards Draft and Publish Standards
No legal framework to authenticate persons over networks
E-signature law and PKI Infrastructure
Fear of electronic paymentLow penetration of credit cards
No payment tools for simple citizens
Simple e-payment framework
Low ICT readiness of government enterprises
Multinational Contracts
Complexity, overlapping and variety of service providers
Government Gateway
Ministry of Communication and Information Technology
• Legal group E- Signature E-Contracting
Cyber crime
• Technical group Networking
Information security Interoperability Document management PKI Services for special needs
• Financial group e-Payment framework ~
Work Groups
Ministry of Communication and Information Technology
Microsoft, Oracle and IBM Contracts
Government e-readiness
Ministry of Communication and Information Technology
Why an Internet Gateway
Ministry of Communication and Information Technology
Taxes JusticeHealth Housing
www.tax.gov www.health.gov www.justice.gov www.housing.gov
Problems:– Data inconsistency/ Security – Information sharing– Economic cost of implementation.
Scattered - scenario
Ministry of Communication and Information Technology
www.egypt.gov.eg
www.tax.gov www.health.gov www.justice.gov www.housing.gov
RE
Taxes JusticeHealth Housing
MC MC MC MC
DBE
AE
Gateway- Scenario
Ministry of Communication and Information Technology
Integrate with multiple back ends
Connect various platforms
Customer centric interface
Higher security and privacy
Higher return on Investment
Why a Gateway?
Ministry of Communication and Information Technology
Gateway Design
Ministry of Communication and Information Technology
Egyptian Bawaba
Business men
Citizens
BrokersPortal
Financial Institutions
Gat
eway
Ministries
Information and services
Ministry of Communication and Information Technology
The future of government services
Inaugurated last January
Represents the new government philosophy in serving citizens.
Service outreach and 24x7 accessibility.
Ministry of Communication and Information Technology
Citizen centric, Investor focused
Customer relation management culture( services at fingertips)
Instead of the traditional government oriented culture
Interface
Ministry of Communication and Information Technology
Ministry of Communication and Information Technology
http://www.egypt.gov.eg
Ministry of Communication and Information Technology
Implementation methodology:
romote
rove concept
rioritize
ilot projects
artners
Deploy
Service Provision
Ministry of Communication and Information Technology
• Information services.• Inquiry services.• Full transaction.• Integration between agencies• Push Vs Pull• Interaction• Personalization based on AI.
Service Levels
Ministry of Communication and Information Technology
Inquiry and payment of Telephone bill
Inquiry of electric bill
Birth certificate
Lost National ID replacement
University enrollment application
Tax and Customs filing follow-up
Car License
…
Harvest?
Currently tackling all 20 EU bench mark
580 Info Services )L1(
17 Query/Transaction Services )L2/L3(
Ministry of Communication and Information Technology
Access:Internet at local call costIT Clubs, Post offices, …PC for every home (affordable PC)
Service ProvisionPart of a complete plan
Ministry of Communication and Information Technology
System analysis, Design, and technical support for :
• Financial Systems (Budget-Accounting-Procurement –Inventory)• Administrative systems (Human Resources – payroll)• Document and Information exchange. • Internal workflow.
So far we have achieved the following:
ERP systems: 6 Ministries.
Archiving: 6 Ministers’ offices.
Workflow: over 28 government agencies
Positive impact on the services provision project.
Back Office Automation
Ministry of Communication and Information Technology
Establishing a government network to:
• Secure a smooth flow of information and documents between government bodies.
• Complement the government automation efforts and support the new model for delivering government services.
The government network is designed to:
• Link all government bodies internally through an intranet system, and externally to the internet.
• Ensure efficient utilization of the current telephone network.
.
Government network
Ministry of Communication and Information Technology
Concept: Convenient service to governorates residents
Tools Model Service centerPilots SafagaAlexandria
Governorates
Ministry of Communication and Information Technology
�ِAvailing accurate and updated information to
• Decision makers: To help them in the planning process.
• Investors: To give them a complete vision about the market and the risks and returns expected.
• Government: Easy and secure data exchange.
.
Economic Databases
Ministry of Communication and Information Technology
Economical Social
Direct1-3% savings in procurement =
20-60M L.E.
Utilizing 0.5% of dead inventory =
200M L.E.
Savings from 100K transactions on line =
9 M L.E.
IndirectIncrease local demand on ICT
New jobs
Less traffic
…
Services
Better environment
Less interaction of employees and public!
Return on Investment
Ministry of Communication and Information Technology
True Challenges!!
It is very easy to get two computers to talk to each other …
Try to do the same with government employees and government agencies !!
OH
Ministry of Communication and Information Technology
Where are we?
OH
Step three on a very long road …But for sure it would have been longer if we did not start
When will the program end?The cycle of progress never ends …
Ministry of Communication and Information Technology
Thank You
For more information please visit
http://www.mcit.gov.eg
http://www.egypt.gov.eg
or contact us at
OH