Minimize Hotel Billing Errors and OverchargesJune 2013

Are manual back-end payment systems limiting your cash flow and profitability?

In recent years, the travel intermediary industry has streamlined the front-end experience for customer bookings. While this has improved the customer experience, back-end payment systems between travel companies and their provider partners often remain manual and inefficient.

Many face limited cash flow due to:• Billingerrorsandpotentialoverchargesfromhotels• Highlymanualandtime-consuminginvoicereconciliation• Unpredictablecashoutflowfortravelcompanies• Longcollectionperiods,leadingtouncertainincomingcashflow

There is an alternative. Travel companies like yours are using an e-payment solution that helps them use single-account billing to strategically manage back-end payments and improve efficiencies over manual processes.

02 Global Corporate Payments | June 2013

Maintain control of your payables as you grow with vPayment from American Express

vPayment from American Express is the e-payables solution that lets travel companies set date and amount controls for each individual booking—to help prevent hotel billing errors and overcharges. And because each transaction is associated with a unique card number, the reconciliation process is simple, safe and more efficient than using manual processes.

Key benefits of vPayment can include:• Minimizepaperinvoicesandchecks• Reduceprocessingcosts• Customizecontrolstohelpensurepaymentsareaccurate• Increaseworkingcapitalflexibilitythroughcreditcardcycles• Enhancedatacaptureandinsights

UsingvPaymentcanhelpyourorganizationgaincontroloverspending and operate more efficiently than with manual processes.

03 Global Corporate Payments | June 2013

With vPayment, travel companies can streamline payables processes, improve payment control and may earn financial rebates.

04 Global Corporate Payments | June 2013

Travel companies can use vPayment to control payments from reservation to reconciliation:

Travel intermediaries book rooms. vPayment account number is generated and

sent to hotel

Guestchecks out

Hotel charges vPayment account to receive

payment

Payment verified

Transaction declined if amount

and date are incorrect

The traditional travel payment model can be complex and uncertain:

Travel intermediaries

book rooms

Guestchecks out

Hotel sends invoices

Payments sent to hotel

Invoices verified and payment processsed

Travel intermediaries

receive all invoices from many

di�erent hotels

Invoices reconciled &

reviewed

Ongoing support can help ensure optimal operational efficiencies for your travel company

Customercareprofessionalsandaccountexecutivesarestandingby to help you implement, manage and grow your American Express vPayment solution. And with 24/7 customer assistance, as well as ongoing support from experienced payment technology professionals, we can help make your payments a source of efficiency—so you don’t have to keep hiring to keep up with the paperwork.

05 Global Corporate Payments | June 2013