AMY SHENDE MILLS1524 Hanover St.

Raleigh, NC 27608919-880-2451 / SHENDENC1@GMAIL.COM

Key Accomplishments

• Led a team of capture and proposal managers supporting multiple business units (~10 direct reports)

• Developed other proposal managers for highest ratings in internal customer satisfaction• Drove career development and growth of direct reports • Developed and improved proposal process and strategy • Built a successful team that exceeded shared services targets while supporting organization’s

goals and objectives• Provided strategic guidance and leadership on proposals and capture efforts• Created long term development plans for staff• Fostered and maintained strong partnerships with scientists and executives across organization• Led proposal and capture training programs for both internal and external clients • Ensured fully engaged team with internal customers • Established an environment to support work/life balance

Education

1MA, Psychology, East Carolina University, Greenville, NC, 1997.BA, Psychology, Penn State University, State College, PA, 1994.

Professional Experience

11998 to date RTI International, Research Triangle Park, NC.

Deputy Director (2012 to date). Supervises 10 proposal managers and serves as leader of internal proposal-related training activities.

Proposal Manager (2001 to date) and Capture Manager (2008 to date). Manages multimillion dollar federal proposal and capture efforts across different units at RTI. Analyzes proposal requirements. Develops schedules and outlines. Assigns responsibilities and deadlines. Manages proposal and capture team members, including word processors, technical leads, management leads, graphics specialists, production team. Conducts review meetings and interfaces with senior executives in the review process. Occasionally writes personnel, corporate experience, and past performance chapters on proposals.

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Team Leader (2009 to 2012). Supervised four proposal managers. Planned, organized, and managed activities such as work allocation, staff development, and quality assurance. Supervised, trained, and mentored staff on proposal-related activities. Served as a trainer for internal courses on proposal development at RTI.

12000 ClinTrials Reseearch, Cary, NC.

Bid and Proposal Manager (2000). Prepared proposal budgets and technical letter proposals for a clinical trials research company.

11998 to 2000 RTI International, Research Triangle Park, NC.

Survey Manager (2000). Supervised data collection field staff and RTI staff. Conducted site visits to evaluate field interviewer performance and to troubleshoot problems.

Survey Specialist (1998 to 2000). Assisted with designing, developing, and pretesting survey instruments and with development of field interviewer training program. Trained and supervised field staff and operations. Managed project tasks including development of computer-assisted personal interviewing (CAPI) programming specifications and testing of CAPI programs. Assisted with report preparation and writing of other project-specific materials and proposals.

1996 to 1998 East Carolina University School of Medicine, Greenville, NC.

Social Research Associate (1997 to 1998). Managed grant-funded research projects, consulted faculty physicians on research design and analysis, and performed statistical data analysis and interpretation.

Statistical Research Assistant (1996 to 1997). Performed statistical data analysis and interpretation, assisted with interviewer training, managed relational databases, consulted with faculty physicians on research design and analysis, and supervised student workers.

1996 to 1997 East Carolina University, Greenville, NC.

Testing Administrator. Administered national standardized tests for agencies such as the Educational Testing Service and American College Testing. Tests included GRE, GMAT, SAT, ACT, LSAT, CHES.

1995 to 1996 Employment Security Commission of North Carolina, Raleigh, NC.

Statistical Research Assistant. Rated occupations based on job and task descriptions for Dictionary of Occupational Titles conversion project.

1995 to 1996 Regional Development Services, Greenville, NC.

Research Assistant. Wrote statistical programs and analyzed data using SPSS and the Survey System (computer-assisted telephone interviewing). Scheduled and coordinated interviewers and supervisors for telephone interviewing. Assisted in

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developing survey instruments and technical reports. Coordinated training sessions with new surveyors and supervisors.

Honors and Awards

Professional Development Award, RTI, 2011Chapter Chair of the Year, APMP, 2008President’s Award, RTI, 2005

Professional Service and Accreditation

APMP, Practitioner-level Accreditation, 2012APMP, Regional Director, 2010 to 2012APMP, Carolina Chapter Chair, 2004 to 2010APMP, Foundation-level Accreditation, 2007APMP, Carolina Chapter Treasurer, 2002 to 2003

Special Courses Taught

Best Practices in Capture Management, February 2015Red Rover, Red Rover, March 2014Competitive Intelligence Panel Discussion, March 2013RTI’s Proposal Process, June 2012 RTI’s Capture Process, April 2012What We Do, New Hire Orientation, RTI, March 2008 to 2010Proposal Development, Survey Research Seminar Series, March 2009You Don’t Have to Be Mean to Be a Good Proposal Reviewer, RTI University, February 2009RTI Tour Guide for Students of the Emily K Center, June 2008Proposal Development, Survey Research Seminar Series, March 2008Pink, Green, and Red: The Proposal Rainbow, PDO University, December 2004

1Publications (Some publications and presentations appear under the surname Shende.)

Cummings, D. C., Whetstone, L. M., & Shende, A. M. (2000). Predictors of screening mammography: Implications for office practice. Archives of Family Medicine, 9, 870–875.

King, D. E., Larsen, L. C., & Shende, A. M. (1999). Family practice night call frequency 1981–1997. Family Medicine, 30, 571–573.

Conference Presentations

Shende, A. M., & Sotolongo, D. (2003). The effects of faster turn-around on win rates. Lecture-discussion presented at the 14th Annual Meeting of the Association for Proposal Management Professionals, Hollywood, FL.

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1Whetstone, L. M., Shende, A. M., Higgs, C. A., & Cummings, D.M. (1998). Experimentation with substances of abuse and self-reported suicide attempts among middle-school students. Paper presented at the 90th Annual Meeting of the Southern Society for Philosophy and Psychology, New Orleans, LA.

Cummings, D. M., Borre, K. S., White, D., Whetstone, L. M., Shende, A. M., Patton, D. D., & Nelson, C. (1997, April). Comprehensive community health assessment: The product of an effective community-campus partnership. Presented at the Annual Meeting of Health Professions in Service to the Nation, San Francisco, CA.

Borre, K. S., Cummings, D. M., Wilson, J., & Shende, A. M. (1997). Patterns of obesity among black and white adolescents in a rural North Carolina county. Poster presented at the 25th Annual Meeting of the North American Primary Care Research Group, Orlando, FL.

King, D. E., Larsen, L. C., Shende, A. M., Minigutti, A., & Wood, A. C. (1997). Family practice night call frequency 1981–1997. Poster presented at the 25th Annual Meeting of the North American Primary Care Research Group, Orlando, FL.

Shende, A. M., Shreve, R. G., Worthington, R. C., Clay, M. C., & Peal, M. A. (1997). The effect of candidate sex on family medicine resident recruitment criteria. Poster presented at the 25th Annual Meeting of the North American Primary Care Research Group, Orlando, FL.

Shreve, R. G., Shende, A. M., Worthington, R. C., Clay, M. C., & Peal, M. A. (1997). Predictors of family medicine resident performance. Poster presented at the 25th Annual Meeting of the North American Primary Care Research Group, Orlando, FL.

Shreve, R. G., Shende, A. M., Worthington, R. C., Clay, M. C., Peal, M. A., & Poehlman, G. (1997). Implementing the results of a study assessing residency recruiting criteria as predictors of resident performance. Lecture-discussion presented at the 31st Annual Meeting of the Society of Teachers of Family Medicine, Chicago, IL.

Whetstone, L. M., Shende, A. M., & Cummings, D. M. (1997). Experimentation with substances of abuse among adolescents: Is there an urban-rural difference? Paper presented at the 25th Annual Meeting of the North American Primary Care Research Group, Orlando, FL.

Cummings, D. M., Borre, K. S., White, D., Whetstone, L. M., Shende, A. M., Patton, D. D., & Nelson, C. (1996). Comprehensive community health assessment: The product of an effective community-campus partnership. A poster presented at the 24th Annual Meeting of the North American Primary Care Research Group, Vancouver, BC.

Shende, A. M., Grossnickle, W. F., Wilson, K. R., & Allred, L. J. (1996). Perceptions on teenagers’ self-efficacy, risk, and AIDS. Poster presented at the 42nd Annual Meeting of the Southeastern Psychological Association, Norfolk, VA.