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Text Connecting with Your Millennial Members SEE 2010 Nashville Jeff Kallay, VP Consulting “Apostle of Authenticity”

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From the Nashville 2010 SEE Conference

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Page 1: Millennials SEE 2010

Text

Connecting with Your Millennial Members

SEE 2010 NashvilleJeff Kallay, VP Consulting “Apostle of Authenticity”

Page 2: Millennials SEE 2010

15 American Generations 4 Cycles = 4 Stage/2 Stroke

Generation XMillennials

Chase the goal not the technologyDiscussion and Media Resources

Manage the Expectations

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Disclaimers

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“In America, each generation is a new people.”Alec de Tocqueville, 1830

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LifeCourse Associates www.lifecourse.com

4Number of books by Howe and Strauss

Generations, 13th Gen, The Fourth Turning and Millennials Rising

Page 8: Millennials SEE 2010

LifeCourse Associates www.lifecourse.com

4 - Number of books by Howe and StraussGenerations, 13th Gen, The Fourth Turning

and Millennials Rising

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LifeCourse Associates www.lifecourse.com

3Number of books by Howe and StraussMillennials Rising, Millennials Go to College and

Millennials and the Pop Culture

Page 10: Millennials SEE 2010

LifeCourse Associates www.lifecourse.com

3 - Number of books by Howe and StraussMillennials Rising, Millennials Go to College and

Millennials and the Pop Culture

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LifeCourse Associates www.lifecourse.com

4Number of Generations Colliding

in the WorkplaceSilent, Boomers, Xers and Millennials

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Howe and Strauss

23.4Average Number of Years of

American Generations

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Howe and Strauss

15American Generations (19 New World)

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Howe and Strauss

4Number of Generational Cycles and

Number of Generations Per Cycle

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Name + Birth YearsAwakening + 1701-1723

Liberty + 1724-1741Republican + 1742-1766

Compromise + 1767-1791

Revolutionary Cycle

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Name + Birth YearsTranscendental + 1792-1821

Gilded + 1822-1842Progressive + 1843-1859

Civil War Cycle

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Name + Birth YearsMissionary + 1860-1882

Lost + 1883-1900G.I. + 1901-1924

Silent + 1925-1942

Great Power Cycle

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Name + Birth YearsBoomer + 1943-1960

X + 1961-1981Millennials + 1982-2000/01

15th (Homeland or iGeneration) + 2000/01-20??

Millennial Cycle

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Howe and Strauss

4/24 Stage/2 Stroke Per Cycle

The Fourth Turning

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Name + Birth Years = Description Awakening + 1701-1723 = Idealist

Liberty + 1724-1741 = ReactiveRepublican + 1742-1766 = Civic

Compromise + 1767-1791 = Adaptive

Revolutionary Cycle

Page 21: Millennials SEE 2010

Name + Birth Years = DescriptionTranscendental + 1792-1821 = Idealist

Gilded + 1822-1842 = ReactiveProgressive + 1843-1859 = Adaptive

Civil War Cycle

Page 22: Millennials SEE 2010

Name + Birth Years = DescriptionMissionary + 1860-1882 = Idealist

Lost + 1883-1900 = ReactiveG.I. + 1901-1924 = Civic

Silent + 1925-1942 = Adaptive

Great Power Cycle

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Name + Birth Years = DescriptionBoomer + 1943-1960 = Idealist

X + 1961-1981 = ReactiveMillennials + 1982-2000/01 = Civic

15th (Homeland or iGeneration) + 2000/01-20?? = Adaptive

Millennial Cycle

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Idealist birth CivicReactive birth Adaptive

Civic birth IdealistAdaptive birth Reactive

Repeat

4 Stage / 2 StrokeIdealist Reactive

CivicAdaptive

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Rebels against the elder-built world and against the generation before it.

(Think X>Boomer and Millennial>X)

Redirects society towards its own inclinations.

Each Generation

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1. Solves the problems facing the prior youth generation (Millennial>X)

2. Corrects for the behavioral excess it perceives in current midlife generation (Millennial>Boomer)

3. Fills the social role being vacated by the departing elder generation (Millennials>G.I.)

Each Generation

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Is shaped by their surroundings and by the generations with which they interact.

While being born becomes history, and as they age they make history.

Each Generation

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Social Moment - a brief period of time when people perceive historical events to radically alter their social environments.

1. Secular Crisis - when society focuses on reordering the outerworld of institutions and social behavior.

2. Spiritual Awakening - when society focuses on changingthe inner world of values and personal behavior.

Types of History

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1. Idealist - encounters a spiritual awakening in rising adulthood and a secular crisis entering elderhood.

2. Reactive - encounters a spiritual awakening entering youth,and a secular crisis entering midlife.

3. Civic - encounters a secular crisis entering rising adulthood, and a spiritual awakening entering elderhood.

4. Adaptive - encounters a secular crisis entering youth,and a spiritual awakening entering midlife.

Repeating in America

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X“A generation that can sneakily trump boomer

narcissism and millennial entitlement.”

Jeff Gordiner, “X Saves the World: How Generation X Got the Shaft but Can Still Keep Everything from Sucking”

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Born and raised as independent latch-key kids.Sexual Revolution, Watergate, Vietnam,

Gay Rights, High Divorce Rate, Recession and Woman’s Movement peppered their youth.

Demonized by Hollywood: Rosemary’s Baby, The Exorcist, Taxi Driver, Pretty Baby and The Omen.

About Generation X

Page 34: Millennials SEE 2010

Playing to win by half expecting to lose.

Accepting wide gaps between personal outcomes and sex roles.

Proud of their ability to cut through the hype.

About Generation X

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Becoming cautious in family life and gradually mellowing in personality.

Dedicated to starting and maintaining stable families, something their Silent generation

parents did not.

About Generation X

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MommyMany Generation X women are chosing not to

return to work after they have children.

ABC News Special Report “The Mommy Wars”

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1988 2004

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MillennialLargest, most wanted, most watched over and most diverse generation in American history.

Howe and Strauss “Millennials Rising”

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The Three “Kaitlins”

Kaitlin Caitlin Kate Lynn

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3.6Average birthrate of Millennials

(in millions)

Howe and Strauss “Millennials Rising”

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76Million Millennials

(vs. 72 million Boomers and 42 million Xers)

Howe and Strauss “Millennials Rising”

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$50kParents willing to pay for an ovum from an

attractive, high IQ, female at a top university

Howe and Strauss “Millennials Rising”

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50%Increase in amount of stuff in weight in

average American homes vs. 20 years ago

US News and World Report, 2008

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87%College freshmen who have never shared

a room with a sibling

Chronicle of Higher Education, November 2009

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35% are non-white (and Latino).

1 in 5 have an immigrant parent, 1 in 10 have a non-citizen parent.

Largest separation in wealth in American history.

About Millennials

Page 47: Millennials SEE 2010

Celebrated, cherished and protected.

Celebrated by Hollywood: Three Men and Baby,Baby Boom, Mr. Mom and Disney princesses.

Empowered females.

Bike helmets, car seats, nanny cams and more.

About Millennials

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Raised by attached parents.“Helicopter Parents” or “Blackhawks”

transitioning to “Stealth.”Parents are “Best Friends” and co-purchasing.

Conservative. Or Conventional?

About Millennials

Page 49: Millennials SEE 2010

Team Oriented.Task Oriented.

Civic Oriented. (not in march on D.C. way)

Want to achieve high standards set for them.Feel that they have already “paid their dues.”

About Millennials

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You are no longer in control of message or media.They are in control.

They want authenticity and simplicity.Stories render authenticity.

X and Millennial

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To connect with these generations you cannot talk at, you must talk with.

You must give them the tools to createtheir own stories, memories and experiences.

X and Millennial

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Who is Next?

15thHomeland or iGeneration

2000/2001-?

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5000Marketing messages your members are

assaulted by each day

Adweek November 2006

Page 56: Millennials SEE 2010

90%Consumers who trust word of mouth,

vs. traditional advertising

Adweek November 2006

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400+facebook Social Networks (in millions)

USA Today February, 2010

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35+50% of facebook users

USA Today February, 2010

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:60Amount of time 17-25 year olds

spend on website

OneStat 2008

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3Number of clicks visitors will spend to find

what they want on a website

OneStat 2008

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95%18-25 Year Olds who are “Big” texters

(200+ text messages a day)

Pew Internet and CNN Special Report

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4.1Billion - Daily Text Messages

Pew Internet

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85%Prefer email over phone

Reachon.com 2008

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40%Check their email in bathroom using PDA

Reachon.com 2009

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34%50 years and older that use wireless

Pew Internet 2010

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63%30-49 year olds that use wireless

Pew Internet 2010

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81%Millennials that use wireless

Pew Internet 2010

Page 69: Millennials SEE 2010

Special.Paid their dues.

Best friends with parents.Talk with, not at.

Global.Conventional.

Optimistic but pragmatic.

Reaching Millennials

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Eliminate Ambiguity.Think of Time as 24/7 Resource.

Combine Work with Play.Make it Worthwhile.Handle with Care.

Play to Their Strengths.Group Think.

Reaching Millennials

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“Our generation isn’t about sex, drugs or violence. It’s about technology, discovery and coming together as a nation.”

Mikah Griffin, 17, 1999

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Keep it Real

Be Authentic - Friday 3:45pm Breakout

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Connect Educate

Page 74: Millennials SEE 2010

Download Session PDF#1 Go to www.targetx.com

click iThink Blogclick Slide Presentations

#2 Go to www.slideshare.net/targetx

#3 Email me [email protected]

Page 75: Millennials SEE 2010

Your Bookshelf

Page 82: Millennials SEE 2010

Download Session PDF#1 Go to www.targetx.com

click iThink Blogclick Slide Presentations

#2 Go to www.slideshare.net/targetx

#3 Email me [email protected]

Page 83: Millennials SEE 2010

?So what does it all mean?

Page 84: Millennials SEE 2010

Text

Connecting with Your Millennial Members

SEE 2010 NashvilleJeff Kallay, VP Consulting “Apostle of Authenticity”