mike siegler at incose minneapolis, 2014

© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.

Systems Engineeringin the Cloud

Why Systems Thinking is Critical to Customer Satisfaction

www.etherios.com

Twitter: @etherios

Mike Siegler

Director of Engineering


ETHERIOS:Who we are & What we do


Etherios, a division of Digi InternationalA Proven and Trusted Partner

Services:• Wireless Design• Advisory Consulting• Salesforce.com• M2M

SaaS Offering:• Device Cloud by Etherios™• The Social Machine®

600+ Employees deployedacross the globe

10/10 CSAT as surveyed by salesforce.com

40+ Consecutive quartersof profitability (DGII)

25 Years of tribal knowledge in M2M

Global Presence


Customers


Wireless Partners


Etherios Wireless Design Services

Formerly

Wireless design services firm

Founded 2005, HQ in Minneapolis

Division of Digi International

50 Engineers

Completed 1000+ projects

Low-risk partner for wireless development


Cloud Services:It’s all about Systems Thinking

© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. 8

Wireless Design

Cellular, Mobile, SatelliteNetworks

Wi-Fi, Radio, Mesh NetworksGateway


Device Cloud1. CONNECT 2. CONTROL 3. ENGAGE

Connect widely deployed and remote assets

Remotely manage and control assets and

device data in real-time

Engage with your channel & customers

in new ways

Benefits:

EasyAutomatic Upgrades

Clicks Not Code

Fast TTMNo Hardware

No Software

FlexibleExtensible

Scalable

OpenAny Device

Any Network

TrustedSecure

Reliable


Helping bring wireless products to market…


For every industry…

25%

14%10%

9%

7%

4%4% 4% 3%

MedicalPOS/Parking MeterFleetAutomotiveTrack & TraceAsset ManagementIndustrial AutomationEnergyAerospace


Cloud Services - Our Value Proposition

• Lowers risk Wireless is what we do everyday (200+ projects in 2013). Multi-million dollar RF lab to ensure the best possible design and efficiency. We guarantee 100% of OUR designs pass PTCRB certifications the first time. Active observer members of the PTCRB, strong relationships - carriers/labs

• Decreases time to market Leverage HW/SW building blocks to jump start the design process.

We don’t have to start from scratch. We design it right the first time.

• Saves customer $$ in the end Time = $$$


Cloud Services - Development Process

Phase 0: Guide ideation and discovery of customer needs

Phase 1: Decompose and capture requirements and define the project

Phase 2: Design, test, and document the first version of the solution

Phase 3: Update first version and test all solution components

Phase 4: Prepare, submit, and drive all relevant regulatory certifications

Phase 5: Support customer transfer to manufacturing


Cloud Services - Customer Satisfaction

10/10 CSAT as surveyed by salesforce.com

Engagement Expectations: Get them, set them, manage them

Solution Proposal: Consider the entire system

Project Execution: Manage Kick-off, monitor, and close

Continuous Communications: It’s a partnership, collaboration is needed


Requirements Management:Cloud based tools for

scalability and efficiency


Why is Requirements Management important?

• Requirements are the foundation of the entire project.

• Poor Requirements → Design defects, → Architectural flaws, Unmet expectations, The wrong product

• Regulated industries require it. Period. (medical, aerospace, automotive, …)

Product Delays, $$$, Unhappy Customers

53% of product delays are caused by unclear or changing requirements. - Forrester Research Study, 2013


Historical Context

• MS Word, paper-based approach• Several limitations:

– Traceability / Impact Analysis– Synchronization (MRD <> PRD <> DVT)– Re-use and consistency– Updates during development– Manual, ad-hoc review process


Solution: RM Tool

• 50+ tools available on the market for requirements management

• Several tools evaluated - Jama selected

DOORS

… and many others

Free / Open Source Entry Level Mid-Market Enterprise


Jama Overview

• Web-based, interactive, collaborative• Flexible, customizable• Traceability• Online review center (internal/external)• History: versions, comments, reviews• Requirements re-use• Diagramming• Integrated test plan management• Export and import capabilities

– MS Word, Excel, HTML

• Jira connector (not implemented yet)


Test Drive Jama


Explore Jama

• Dashboard / Explorer• Traceability• Versioning/compare/baselines• Collaboration (activity stream)• Export capabilities• Review center• Requirements library (re-use)• Test plan management• Reporting


Jama Rollout

Phase 1: Initial Deployment

– Limited licenses, a few large projects– Very positive feedback (internal and customer)

Phase 2: Limited Deployment (large projects)– Use for all large, full development projects– Increase licenses to scale with project needs– Define and document process– Provide training to the organization

Phase 3: Full Deployment (all projects)


Jama Licensing

• License Types– Creator (floating, fixed) – internal only– Stakeholder – internal only– Reviewer – customers, internal reviewer only

• Admin Responsibilities– New User Creation: Resource Assigned– License Assignments: Resource Assigned


Questions


@etherios

in/etherios

/etherios

machinetalk.etherios.com/

Learn more at: www.etherios.com/services/wireless_design

Mike Siegler

[email protected]

612-524-7143

Luke Holt (Sales)

[email protected]

612-435-0796

mike siegler at incose minneapolis, 2014

Technology