mike sibly - softwaredevelopers.ato.gov.au · simpler, clearer, faster government services for...
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dta.gov.au
Mike Sibly Lead - Connectors Program
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dta.gov.au
Hello, we're the Digital Transformation Agency
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dta.gov.au
Users’ interactions with government should be as good as those with modern businesses
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There’s huge failure demand when users can’t get things done easily
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dta.gov.au
Today’s technology makes it easier to deliver services that meet users’ needs quickly and more efficiently
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Government is just catching up to everyone else
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dta.gov.au
We're here to make it easy to work with government
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dta.gov.au
Simpler, clearer, faster government services for everyone
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1/
We collaborate with agencies to transform services so that they meet user needs
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dta.gov.au
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We create whole-of-government platforms to support service transformation
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We develop policies and standards to help government transform services consistently
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dta.gov.au
1/ Transform services
Collaborating with government agencies to transform services and build capability
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Delivery hubs in Sydney and Canberra
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Becoming a citizen Citizenship appointment booking service
International movement of goods Importing goods into Australia
Starting a business Making it easier for businesses to succeed
Planning for retirement Senior citizens entitlements
Accessing health benefits Medicare enrolment
Looking after your health People Centred Connected Care
Transforming services
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2/ Build a beta of GOV.AU
Bringing together services and information from across government into one place
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A prototype of the one place you can go to access all government information and services gov.au/alpha
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3/ Build an identity alpha
Making it easier for people to prove who they are to government online
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4/ Create the Digital Marketplace
Transforming how government engages suppliers of digital and technology services
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5/ Build a performance dashboard
Publishing information about the performance of services on a new dashboard
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6/ Create cloud.gov.au
Create a platform to launch, change, and operate digital government services more easily
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7/ Digital Transformation Agenda
Helping agencies to deliver improvements to existing government services
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8/ Create communities of practice
Creating communities around digital disciplines for everyone in the Australian Government
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9/ Digital Service Standard
Setting the standard for delivering services that are better for users, and efficient for government
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Services should be available end-to-end online
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People expect to deal with government as a whole, not with separate agencies or departments
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Products, not projects
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Start small, iterate often, and fail fast
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It’s not about building apps or websites It’s about changing government to focus on user needs
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Establish the right approach
- Secure top-down commitment to digital
- Build in-house capability, knowledge, experience
- Govern using lean startup and agile methods
- Embed a service management approach
- Products not projects
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Make the right thing
- Select high volume services
- User centred design
- Define and deploy the minimum viable product
- Integrate with back-end process
- Design for straight-through processing
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Ensure that it’s done right
- Organise work in small teams (2 pizza size)
- Develop in-house capability across key roles
- Incremental and continuous deployment
- Timebox delivery
- Continuous usability testing
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