midstream services suppliers report brochure

8/15/2019 Midstream Services Suppliers Report Brochure

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Oil & Gas MidstreamServices Report

VALUE OF THIS REPORT

• Understand the current state ofcustomer satisfaction in the oil and

gas midstream services segment

• Obtain detailed information on

individual midstream service

providers’ customer ratings and

rankings

• Identify and track strengths

and weaknesses among today’s

midstream service providers

• Know the key satisfaction drivers

for customers of midstream

services suppliers

PROFILE OF SURVEYRESPONDENTS

All indicated having “significant

experience” in selecting or

utilizing midstream service

providers.

Over 90% indicated having

primary decision-makingresponsibility or involvement in

the supplier-selection process.

More than 85% indicated having

10+ years of upstream experience;

over 70% indicated 20+ years of

experience.

Titles and functions include:

• Executive/VP

•

Director• Manager

• Supervisor/Team Leader

• Engineer/Specialist

• Scheduler/Other

Participation from a range of

customer types, including:

supermajors, majors,

independents, industrials,

and marketers.

E&P companies, industrials and

marketing professionals rateddomestic suppliers in EnergyPoint’s Oil& Gas Midstream Services CustomerSatisfaction Survey ending August 31,2015. Respondents have significant andindustry-wide impact on the selection anutilization of midstream service providersIn aggregate, results in this closely watch

report offer insightful and impactfulinformation regarding the current state ocustomer satisfaction in the oil and gasmidstream sector.

EnergyPoint conducts the only trulyindependent surveys in the industry thatreveal the comprehensive and ongoingopinions of purchasing decision-makers,influencers and users concerning majorindustry suppliers. This particular reportoffers highly relevant detail, timelyinformation, and unique analysis regardihow customers rate major oil and gas

midstream service providers across 30+attributes, services, and regions. It is anacknowledged “must have” for providerseeking to understand how their own, antheir competitors’, offerings align with thneeds of customers across segments.

Incorporating results from more than 2,0evaluations by qualified respondents atE&P companies and other midstreamcustomers, the report provides anunprecedented framework for identifyingand tracking the relative strengths and

weaknesses of individual providers.

Some of the Attributes Rated

Midstream Services Providers Rated

• Overall satisfaction

• Willingness torecommend

• General price levelsand contract terms

• Prices andcontract terms vs.competitors

• Prices paid vs.quality received(value)

• Commercialpersonnel

• Engineeringand operationspersonnel

• Quality, reliabilityand condition ofassets

• Flexibility andresponsiveness tocustomer’s needs

• Accountability inresolving problemsand disputes

• Integrity and ethicalbehavior

• Ability to developvalue-addingprojects andsolutions

• Ability to manage

and complete newprojects

• Ease and accuracyof nominationand schedulingprocesses andsystems

• Quality, availabilityand timeliness ofmeasurement andfield data

• Technical soundnessand sophisticationof developedprojects

• AnadarkoMidstream/WGP

• Boardwalk Pipeline

• Buckeye Partners

• CrestwoodMidstream

• DCP Midstream

• Enable Midstream

• Enbridge

• Energy Transfer

• EnLink Midstream

• Enterprise Produ

• Kinder Morgan

• MarkWest Energ

• ONEOK

• Plains All Americ

• Sunoco Logistics

• Targa Resources

• Williams

• Health, safety andenvironmentalpractices

• Ability to providenecessary expertise,personnel andequipment

• Size and scope tmeet geographiand technicalrequirements

• + Others

107.9

115.0 114.8

107.3

104.3

109.8

104.3106.1

90

95

100

105

110

115

120

TOTAL

SATISFACTION

Pricing &

ContractTerms

Performance&

Reliability

J ob Q ua li ty H SE S er vi ce &

Professionalism

T echnolog y Cor pora t e

Capabilities

Chart#2-AEnsco's 2013Relative Weighted Customer Satisfaction

Scores byIndexed AttributeScoresasa %ofPeer Group Mean

110.8114.5

112.6110.3

106.3

113.8

107.8 106.3

90

95

100

105

110

115

120

TOTAL

SATISFACTION

Pricing &

ContractTerms

Performance&

Reliability


Professionalism


Capabilities

Chart#2-B

Ensco's 2012Relative Weighted Customer Satisfaction


111.5 113.2 111.1 110.5

107.6

113.6

109.8 108.6

90

95

100

105

110

115

120

TOTAL

SATISFACTION

Pricing &

ContractTerms

Performance&

Reliability


Professionalism


Capabilities

Chart#2-C

Ensco's 2011Relative Weighted Customer Satisfaction


10

ProducerTypeNo.of

Evaluations%of

EvaluationsSupermajor 185 43.9%Major 32 7.6%Large Independent 48 11.4%Independent 29 6.9%Small Independent - -National Oil Company (NOC) 122 29.0%Upstream Consultant 5 1.2%Other - -

Respondent Title Executive / VP/ Director 4 1.0%Manager 84 20.0%Engineer / Specialist 169 40.1%Supervisor / Team Leader 94 22.3%Geoscientist - - Advisor /Consultant 67 15.9%Procurement 3 0.7%Coordinator / Other - -

Rolein Selection of Suppliers Primary Decision-maker 189 44.9%Contributor to Process 215 51.1%User of Services Only 17 4.0%

TOTAL 421 100.0%

Respondents wereaskedtorate companies across various servicecategories, globalregionsandapplications. Abreakdownof evaluations bymajor segmentisbelow.

ServiceCategoriesNo.of

Evaluations%of

EvaluationsContract Drilling – Shelf 253 56.6%Contract Drilling – Deepwater 195 43.4%

448 100.0%

GeographicRegionU.S. & Canada 68 16.5%Latin America, Caribbean & Mexico 59 14.3%North Sea 57 13.8%Middle East & N. Africa 81 19.6%Sub-Sahara Africa 45 10.9% Asia&Pacific Rim 103 24.9%

413 100.0%

ApplicationHorizontal & Directional Wells 313 46.3%HPHT Wells 285 42.2%Harsh Climate / Environment 78 11.5%

676 100.0%

2

Total No. Final

F i na l o f Re sp o ns es 2 01 2 - 1 3 2 01 0 - 1 1 W e ig h te d

R an ki ng 2010 - 1 3 Rat in g R at in g R ati ng

Ensco 1 86 8.15 8.43 8.21

Atwood Oceanics 2 36 8.02 7.80 7.98

Rowan Drilling 3 39 7.65 7.97 7.71

Noble Drilling 4 63 7.63 7.60 7.62

Diamond Offshore 5 67 7.35 6.93 7.27

Transocean 6 78 6.99 7.28 7.05

Seadrill 7 52 7.14 6.58 7.03

MEDIAN 7.63 7.60 7.62

MEAN 7.56 7.51 7.55

*Instancesin which lessthan 10evaluationswerereceived forthe2012- 13period shown in grey.

EnergyPointResearch

Offshore Contract Driller Rankings

Quality & Reliability of Field Personnel

All Global Regions

15

8.218.03

8.38

8.04

8.478.16

7.46

8.04

6.00

6.50

7.00

7.50

8.00

8.50

9.00

TOTAL

SATISFACTION

Pricing &

ContractTerms

Performance&

Reliability


Professionalism

T echnolog y Cor por at e

Capabilities

Chart#1-A

Ensco's 2013Weighted Customer Satisfaction

Ratings byIndexed Attribute1="Highly Dissatisfied , 10="Highly Satisfied"

8.318.02

8.31 8.20

8.548.37

7.768.05

6.00

6.50

7.00

7.50

8.00

8.50

9.00

TOTAL

SATISFACTION

Pricing &

ContractTerms

Performance&

Reliability


Professionalism


Capabilities

Chart#1-B



8.34

7.898.13 8.18

8.648.38

7.86

8.29

6.00

6.50

7.00

7.50

8.00

8.50

9.00

TOTAL

SATISFACTION

Pricing &

ContractTerms

Performance&

Reliability


Professionalism


Capabilities

Chart#1-C



9

Total No. Final

F in al o f Re sp on se s 2 01 2 - 13 2 01 0 - 1 1 W ei gh te d

Ra nk ing 2 01 0- 1 3 R ati ng R at ing Ra ti ng

Rowan Drilling 1 32 7.95 8.23 8.01

Ensco 2 83 7.69 8.42 7.84

Noble Drilling 3 58 7.09 7.50 7.17

Diamond Offshore 4 67 7.30 6.41 7.12

Atwood Oceanics 5 34 6.68 6.53 6.65

Transocean 6 71 6.07 6.62 6.18

Seadrill 7 50 5.53 5.80 5.58

MEDIAN 7.09 6.62 7.12

MEAN 6.90 7.07 6.94

*Instancesin which lessthan 10evaluationswerereceived forthe2012- 13period shown in grey.

EnergyPointResearch

Offshore Contract Driller Rankings

Q17: Accountability in Resolving

Problems & Disputes

All Global Regions

37


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